P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G

CARTUS CRISIS MANAGEMENT

PANDEMIC amp INFECTIOUS DISEASE

PLANNING

0 2C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

To ensure the continued support of our company operations and our staff Cartus has prepared the following policy to serve as a guideline in the event of a pandemic or infectious disease outbreak It should be noted that this policy will be used as a guideline for Cartus worldwide however this policy will work in conjunction with any policies mandated by local state or national authorities in any given location If at any time local state or national policies mandate actions that are inconsistent with this policy Cartus will modify the policy to meet such mandates

This plan focuses primarily on pandemic influenza but the policies and guidelines also apply to outbreaks of other highly infectious diseases (eg tuberculosis cholera ebola etc)

According to the World Health Organization (WHO) a pandemic is a disease outbreak that occurs over a wide geographic area and affects a high proportion of the population Pandemic influenza is quite different from the seasonal influenza that occurs annually during the winter months It is triggered when the human population is exposed to an influenza virus that has virtually no immunity Pandemic influenza can be a much more serious illnessmdashone that spreads rapidly and causes much higher death rates than seasonal influenza

Pandemic influenza can occur under the following circumstancesbull A major change occurs in the genetic structure of a human influenza virus

(genetic shift)bull An influenza virus that has not previously affected humans (such as an avian

influenza virus) gains the ability to infect people

Three criteria must be met for an influenza virus to be able to infect people worldwide and cause a pandemic1 A new virus subtype emerges to which people have little or no immunity2 The new virus must be able to infect people and cause substantial illness

and death3 The new virus must be easily transmitted from person to person

Cartus has developed its pandemic policy in accordance with WHOrsquos ldquoPandemic Phasesrdquo To better respond to a pandemic or any widespread outbreak of infectious disease the policies that will be implemented will change in accordance with whichever Pandemic Phase has been assigned to the virus at any given time in accordance with WHOrsquos information

WHO has established a four-phase pandemic alert system

1 Interpandemic phase This is the period between influenza pandemics

2 Alert phase This is the phase when influenza caused by a new subtype has been identified in humans This phase is characterized by increased vigilance and careful risk assessment at local national and global levels If risk assessments indicate that the new virus is not developing into a pandemic strain a de-escalation of activities towards those in the interpandemic phase may occur

3 Pandemic phase This is the period of global spread of human influenza caused by a new subtype Movement between the interpandemic alert and pandemic phases may occur quickly or gradually as indicated by global risk assessments principally based on virological epidemiological and clinical data

pandemic and infect ious disease planning

THE OVERVIEW

0 3C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

pandemic and infect ious disease planning

4 Transition phase As the assessed global risk reduces de-escalation of global actions may occur and reduction in response activities or movement towards recovery actions by countries may be appropriate according to their own risk assessments

THE OVERVIEW

0 4C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Planning is critical when dealing with a pandemic influenza or outbreak of other highly contagious diseases The US Department of Health and Human Services (HHS) and the Centers for Disease Control and Prevention (CDC) have developed a Business Pandemic Influenza Planning Checklist for businesses It identifies important specific activities business can do to prepare More information can be found at wwwpandemicflugov and wwwcdcgovbusiness

The CDC also provides travel health notices to inform travelers about current health issues related to specific destinations Cartus uses these notices to guide our travel policies in the event of disease outbreaks

The first section of the Cartus Corporation Emergency Readiness Pandemic plan focuses on many of the planning activities outlined in the CDC checklist The second section of the plan provides action steps based on WHOrsquos phases of a pandemic

The Cartus Crisis ManagementPandemic TeamCartus has identified a team with defined roles and responsibilities for pandemic response planning This team is a subset of our Crisis Management Planning team

Representatives frombull Executive Managementbull Human Resourcesbull Communicationsbull Facilitiesbull Securitybull Financebull Operationsbull Legalbull IT

The Cartus Crisis Management Team consists ofbull Kevin Kelleher President amp CEObull Larry Post VP Global Facilities and Crisis Team Leaderbull Eric Barnes CFObull Rosemary Butterly VP Human Resourcesbull Joy Demello VP IT Configuration Developmentbull Lynda Jones Project Manager Business Processbull Ken Kopec VP Client Servicesbull Glenn Martin Manager LAN Servicesbull Amy Meichner SVP Human Resourcesbull John Fisher Physician Assistant Cartus Wellness Center (for health-related

crises)

bull Shelley Northrop VP Marketingbull Alison Sedney Director Communicationsbull Debbie Korf Director Facilitiesbull Matt Spinolo Executive Vice Presidentbull Holly Walczak Director Broker Services

This team works together to plan for potential crises including pandemics The team is responsible for drawing on the resources of other leaders in the organization as necessary to implement our plans related to crisis management and outbreaks of infectious disease

As part of our current and ongoing business continuity plan Cartus has also identified essential employees required to maintain business operations including key leaders staff and resources designated by geographic location and business function

Crisis Management Core Team

Regional Office Representatives

Business Continuity

Team

Pandemic Team

THE OVERVIEWpandemic and infect ious disease planning

0 2C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

To ensure the continued support of our company operations and our staff Cartus has prepared the following policy to serve as a guideline in the event of a pandemic or infectious disease outbreak It should be noted that this policy will be used as a guideline for Cartus worldwide however this policy will work in conjunction with any policies mandated by local state or national authorities in any given location If at any time local state or national policies mandate actions that are inconsistent with this policy Cartus will modify the policy to meet such mandates

This plan focuses primarily on pandemic influenza but the policies and guidelines also apply to outbreaks of other highly infectious diseases (eg tuberculosis cholera ebola etc)

According to the World Health Organization (WHO) a pandemic is a disease outbreak that occurs over a wide geographic area and affects a high proportion of the population Pandemic influenza is quite different from the seasonal influenza that occurs annually during the winter months It is triggered when the human population is exposed to an influenza virus that has virtually no immunity Pandemic influenza can be a much more serious illnessmdashone that spreads rapidly and causes much higher death rates than seasonal influenza

Pandemic influenza can occur under the following circumstancesbull A major change occurs in the genetic structure of a human influenza virus

(genetic shift)bull An influenza virus that has not previously affected humans (such as an avian

influenza virus) gains the ability to infect people

Three criteria must be met for an influenza virus to be able to infect people worldwide and cause a pandemic1 A new virus subtype emerges to which people have little or no immunity2 The new virus must be able to infect people and cause substantial illness

and death3 The new virus must be easily transmitted from person to person

Cartus has developed its pandemic policy in accordance with WHOrsquos ldquoPandemic Phasesrdquo To better respond to a pandemic or any widespread outbreak of infectious disease the policies that will be implemented will change in accordance with whichever Pandemic Phase has been assigned to the virus at any given time in accordance with WHOrsquos information

WHO has established a four-phase pandemic alert system

1 Interpandemic phase This is the period between influenza pandemics

2 Alert phase This is the phase when influenza caused by a new subtype has been identified in humans This phase is characterized by increased vigilance and careful risk assessment at local national and global levels If risk assessments indicate that the new virus is not developing into a pandemic strain a de-escalation of activities towards those in the interpandemic phase may occur

3 Pandemic phase This is the period of global spread of human influenza caused by a new subtype Movement between the interpandemic alert and pandemic phases may occur quickly or gradually as indicated by global risk assessments principally based on virological epidemiological and clinical data

pandemic and infect ious disease planning

THE OVERVIEW

0 3C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

pandemic and infect ious disease planning

4 Transition phase As the assessed global risk reduces de-escalation of global actions may occur and reduction in response activities or movement towards recovery actions by countries may be appropriate according to their own risk assessments

THE OVERVIEW

0 4C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Planning is critical when dealing with a pandemic influenza or outbreak of other highly contagious diseases The US Department of Health and Human Services (HHS) and the Centers for Disease Control and Prevention (CDC) have developed a Business Pandemic Influenza Planning Checklist for businesses It identifies important specific activities business can do to prepare More information can be found at wwwpandemicflugov and wwwcdcgovbusiness

The CDC also provides travel health notices to inform travelers about current health issues related to specific destinations Cartus uses these notices to guide our travel policies in the event of disease outbreaks

The first section of the Cartus Corporation Emergency Readiness Pandemic plan focuses on many of the planning activities outlined in the CDC checklist The second section of the plan provides action steps based on WHOrsquos phases of a pandemic

The Cartus Crisis ManagementPandemic TeamCartus has identified a team with defined roles and responsibilities for pandemic response planning This team is a subset of our Crisis Management Planning team

Representatives frombull Executive Managementbull Human Resourcesbull Communicationsbull Facilitiesbull Securitybull Financebull Operationsbull Legalbull IT

The Cartus Crisis Management Team consists ofbull Kevin Kelleher President amp CEObull Larry Post VP Global Facilities and Crisis Team Leaderbull Eric Barnes CFObull Rosemary Butterly VP Human Resourcesbull Joy Demello VP IT Configuration Developmentbull Lynda Jones Project Manager Business Processbull Ken Kopec VP Client Servicesbull Glenn Martin Manager LAN Servicesbull Amy Meichner SVP Human Resourcesbull John Fisher Physician Assistant Cartus Wellness Center (for health-related

crises)

bull Shelley Northrop VP Marketingbull Alison Sedney Director Communicationsbull Debbie Korf Director Facilitiesbull Matt Spinolo Executive Vice Presidentbull Holly Walczak Director Broker Services

This team works together to plan for potential crises including pandemics The team is responsible for drawing on the resources of other leaders in the organization as necessary to implement our plans related to crisis management and outbreaks of infectious disease

As part of our current and ongoing business continuity plan Cartus has also identified essential employees required to maintain business operations including key leaders staff and resources designated by geographic location and business function

Crisis Management Core Team

Regional Office Representatives

Business Continuity

Team

Pandemic Team

THE OVERVIEWpandemic and infect ious disease planning

0 3C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

pandemic and infect ious disease planning

4 Transition phase As the assessed global risk reduces de-escalation of global actions may occur and reduction in response activities or movement towards recovery actions by countries may be appropriate according to their own risk assessments

THE OVERVIEW

0 4C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Planning is critical when dealing with a pandemic influenza or outbreak of other highly contagious diseases The US Department of Health and Human Services (HHS) and the Centers for Disease Control and Prevention (CDC) have developed a Business Pandemic Influenza Planning Checklist for businesses It identifies important specific activities business can do to prepare More information can be found at wwwpandemicflugov and wwwcdcgovbusiness

The CDC also provides travel health notices to inform travelers about current health issues related to specific destinations Cartus uses these notices to guide our travel policies in the event of disease outbreaks

The first section of the Cartus Corporation Emergency Readiness Pandemic plan focuses on many of the planning activities outlined in the CDC checklist The second section of the plan provides action steps based on WHOrsquos phases of a pandemic

The Cartus Crisis ManagementPandemic TeamCartus has identified a team with defined roles and responsibilities for pandemic response planning This team is a subset of our Crisis Management Planning team

Representatives frombull Executive Managementbull Human Resourcesbull Communicationsbull Facilitiesbull Securitybull Financebull Operationsbull Legalbull IT

The Cartus Crisis Management Team consists ofbull Kevin Kelleher President amp CEObull Larry Post VP Global Facilities and Crisis Team Leaderbull Eric Barnes CFObull Rosemary Butterly VP Human Resourcesbull Joy Demello VP IT Configuration Developmentbull Lynda Jones Project Manager Business Processbull Ken Kopec VP Client Servicesbull Glenn Martin Manager LAN Servicesbull Amy Meichner SVP Human Resourcesbull John Fisher Physician Assistant Cartus Wellness Center (for health-related

crises)

bull Shelley Northrop VP Marketingbull Alison Sedney Director Communicationsbull Debbie Korf Director Facilitiesbull Matt Spinolo Executive Vice Presidentbull Holly Walczak Director Broker Services

This team works together to plan for potential crises including pandemics The team is responsible for drawing on the resources of other leaders in the organization as necessary to implement our plans related to crisis management and outbreaks of infectious disease

As part of our current and ongoing business continuity plan Cartus has also identified essential employees required to maintain business operations including key leaders staff and resources designated by geographic location and business function

Crisis Management Core Team

Regional Office Representatives

Business Continuity

Team

Pandemic Team

THE OVERVIEWpandemic and infect ious disease planning

0 4C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Planning is critical when dealing with a pandemic influenza or outbreak of other highly contagious diseases The US Department of Health and Human Services (HHS) and the Centers for Disease Control and Prevention (CDC) have developed a Business Pandemic Influenza Planning Checklist for businesses It identifies important specific activities business can do to prepare More information can be found at wwwpandemicflugov and wwwcdcgovbusiness

The CDC also provides travel health notices to inform travelers about current health issues related to specific destinations Cartus uses these notices to guide our travel policies in the event of disease outbreaks

The first section of the Cartus Corporation Emergency Readiness Pandemic plan focuses on many of the planning activities outlined in the CDC checklist The second section of the plan provides action steps based on WHOrsquos phases of a pandemic

The Cartus Crisis ManagementPandemic TeamCartus has identified a team with defined roles and responsibilities for pandemic response planning This team is a subset of our Crisis Management Planning team

Representatives frombull Executive Managementbull Human Resourcesbull Communicationsbull Facilitiesbull Securitybull Financebull Operationsbull Legalbull IT

The Cartus Crisis Management Team consists ofbull Kevin Kelleher President amp CEObull Larry Post VP Global Facilities and Crisis Team Leaderbull Eric Barnes CFObull Rosemary Butterly VP Human Resourcesbull Joy Demello VP IT Configuration Developmentbull Lynda Jones Project Manager Business Processbull Ken Kopec VP Client Servicesbull Glenn Martin Manager LAN Servicesbull Amy Meichner SVP Human Resourcesbull John Fisher Physician Assistant Cartus Wellness Center (for health-related

crises)

bull Shelley Northrop VP Marketingbull Alison Sedney Director Communicationsbull Debbie Korf Director Facilitiesbull Matt Spinolo Executive Vice Presidentbull Holly Walczak Director Broker Services

This team works together to plan for potential crises including pandemics The team is responsible for drawing on the resources of other leaders in the organization as necessary to implement our plans related to crisis management and outbreaks of infectious disease

As part of our current and ongoing business continuity plan Cartus has also identified essential employees required to maintain business operations including key leaders staff and resources designated by geographic location and business function

Crisis Management Core Team

Regional Office Representatives

Business Continuity

Team

Pandemic Team

THE OVERVIEWpandemic and infect ious disease planning

0 5C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Getting Started Educating our Leaders and WorkforceTo prepare for a pandemic Cartus has established training schedules for both its leaders and the workforce in general During times when the threat of a pandemic was high Cartus conducted leadership training (for manager and above employees in all Cartus worldwide locations) Attendance was mandatory and was tracked by our Learning amp Development organization At the time of the last pandemic threat in 20082009 Cartus conducted the following training In the event that pandemic concern arises or a wide spread outbreak of an infectious disease such as ebola or cholera we will reinstate this training immediately

Education consists of the followingTraining for LeadersMandatory Introductory Training Session Cartus provided training for all employees at the manager level and above worldwide via face-to-face and WebEx training This mandatory one-hour training session was conducted by our onsite physician assistant and was designed to increase awareness of and provide information on pandemics and the role leadership has in helping to implement pandemic plans In 2008 this training was conducted by using online training modules and was electronically tracked by our Learning amp Development team

Training for All EmployeesIn 2008 Cartus began annual mandatory training sessions on Crisis Preparedness which includes information on pandemic A more detailed training specific to pandemic proper hygiene Cartus policy etc has been prepared and would be implemented if and when the WHO Pandemic Phase occurs or there is an outbreak of another highly contagious disease that warrants increased employee education and awareness

Ongoing CommunicationsIt is important to provide easy access to information on pandemics and infectious diseases for our employees and to ensure appropriate continual awareness of Cartus plans

Communications includeLeadership BriefingsThese are designed to educate our leaders on pandemics The briefings provide information and links to public health organization sites emergency management and other sources The Cartus Crisis Management Team distributes regular communications on policy protocol and preparedness including information on how to prepare for pandemics

All Employee CommunicationsA brochure on pandemic influenza is available to Cartus employees and is distributed during times of increased pandemic threat The brochure focuses on pandemic influenza hygiene and family preparedness In addition our onsite Danbury physician assistant routinely sends out email communications to employees informing and educating them on current health issues and risks For example he has provided information on MRSA (methicillin-resistant staphylococcus aureus) as well as noroviruses

Communications to our employees on emergency preparedness including information on pandemics and other infectious diseases is also posted on the Crisis Management section of the Cartus AtHome intranet site

Communicating with External AudiencesCartus clients are increasingly interested in the plans Cartus has in place for pandemics as they prepare their own pandemic plans Cartus has developed materials (including this document) to share with clients Cartus is also happy to respond to questions asked in Request for Proposals

THE IMPACTpandemic and infect ious disease planning

0 6C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus also shares information on our Crisis Management and pandemic plans with our suppliers via our dedicated supplier websites In addition to the proactive communications we provide we have Emergency Hotlines in each of our facilities and our website and employee intranet site allow us to provide timely and critical information to our employees in the event of an outbreak In the United States we now have a system called Cartus Alerts that pushes out updates and communications to employees via text phone and email

Hygiene Education and ControlsCartus has plans in place for hygiene control for regular illnesses as well as pandemic situations

Routine controlsOur pandemic plan includes training employees on personal hygiene matters such as social distancing sneezing hand-washing etc

In the event of an outbreak Cartus would implement additional infection control measures such as distribution of N95 surgical masks anti-bacterial wipes or daily wipedown of desks communal surfaces etc

Entrance ScreeningIn the event of an outbreak our goal is to effectively screen infected or high-risk employees guests and visitors to prevent the spread of pandemic flu within all Cartus facilities

The nature of Cartusrsquo business requires substantial interaction among employees Cartusrsquo buildings in general support considerable shared space and equipment Thus close contact with sick colleagues or with equipment contaminated by an individual infected with pandemic flu is almost inevitable should an infected person gain access to a Cartus facility As a first line of defense against such a possibility Cartus will

initiate a tiered screening program for all employees guests and visitors This screening program will take effect should the WHO advance the Alert Phase bull Tier I involves restriction of access to Cartus to only those individuals

who have received the current annual flu vaccine bull Tier II will consist of an employee self-reporting questionnaireself-

screening bull An additional tier might be added should a rapid test for screening

pandemic flu become available

Tier I Annual Influenza VaccineDifferentiating between annual flu and pandemic flu is an important way to triage any potentially infected individual An entrant who has been vaccinated for annual influenza and then develops fever and other flu-like symptoms two weeks post-vaccination must be considered suspect for having pandemic flu The ability to reduce the number of variables as part of a health screening will reduce confusion within the workplace

At the WHO Alert Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility located within 250 miles of a known outbreak without proof of having received the annual flu vaccine We remind employees during flu season to keep records of their flu shot should an outbreak occur and facility access be restricted

At the WHO Pandemic Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility without proof of having received the annual flu vaccine

In either circumstance ldquoproofrdquo must consist of a record of flu vaccine having been given at a Cartus-approved center or a signed and dated note from a licensed healthcare provider who is qualified to administer or supervise the administration of the annual flu vaccine

THE IMPACTpandemic and infect ious disease planning

0 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

High fever is one of the hallmarks of any influenza illness Typically the infected individualrsquos temperature may range up to 104degF40degC Fever will occur with the onset of other influenza symptoms

At the WHO Alert Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility located within 250 miles of a known outbreak if they exhibit flu-like symptoms or have answered ldquoyesrdquo to any question on the health status survey No one who reports a temperature of 1004degF38degC or greater will be permitted access to the facility

At the WHO Pandemic Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility with a temperature of 1004deg F38degC or greater or who exhibits flu-like symptoms

Rapid Test for Pandemic FluIt is conceivable that a rapid test for the presence of pandemic flu antigens will become available during an outbreak This type of test may provide a clear-cut method for screening ill entrants

At the WHO Pandemic Phase any Cartus employee visitor or guest who screens positive via a rapid test for pandemic flu may be voluntarily tested for the presence of such flu virus

Any individual testing positive via the rapid test will be referred to the onsite healthcare provider or to the appropriate practitioner or facility for evaluation

Treatment ProtocolsCartus intends to provide limited oral antiviral care to Cartus employees only for acute and preventive treatment of Avian Flu as described below

Oseltamivir (Tamiflu) is an antiviral agent that has been shown to be effective in treating both A amp B influenza Oseltamivir can be used in treatment of acutely infected individuals or as a prophylaxis for family members and others in close contact with the infected Cartus will work with healthcare providers and local state and national authorities to determine proper treatment protocols

THE IMPACTpandemic and infect ious disease planning

0 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Managing our Business Our pandemic plan is an extension of our already robust business continuity plan Our business continuity plan is segmented by department region and office Our global reach and global Web-based operating system allows us to move work to our service centers around the world without interruption and allows our employees to immediately access file notes on any customer from any location worldwide

Plans include shifting workload to other business centers having our employees telecommute and employing flexible work hours As part of our business continuity plan contact information for employees is readily available

TravelCartus currently has travel guidelines in place to monitor and track our employees who are traveling on Cartus business Our facilities team monitors all employee travel so we can advise prohibit quarantine andor evacuate employees traveling tofrom areas of outbreak

We also provide information from International SOS to travelers regarding any pandemic or infectious disease concerns as well as general securitysafety concerns This information is provided via email and phone

We would restrict travel depending on outbreak phase (per WHOrsquos guidelines) We are able to conduct business via technology (internet phone and fax) so travel can be curtailed with minimal impact to client service Personal contact with clients and suppliers would also under certain circumstances be curtailed Visits from clients suppliers andor vendors who have arrived at our sites from areas where outbreaks have occurred would also be restricted to ensure the safety of our employees

Such visitors clients and suppliers would be required to provide documentation that they have not been in contact with nor had any symptoms of pandemic andor infectious disease prior to being allowed access to any of our sites

Coordinating with External OrganizationsAnnual Crisis Preparedness training is held at all Cartus locations with the local onsite Crisis Management Team During the initial visit to each site representatives from the Crisis Management Team make it a point to network with local emergency services personnel This networking has allowed Cartus to establish relationships with local law enforcement fire departments and area hospitals In the event of a crisis these emergency service personnel have prior knowledge of our locations and our business needs and can better assess and assist our company to meet our requirements

Representatives from Cartusrsquo Headquarters Crisis Management Team also participate in meetings and planning sessions with other local entities such as the City of Danbury the Danbury school system Western Connecticut State University regional emergency services and other area businesses These meetings provide an opportunity for networking working together to plan for crisis situations share best practices and form mutual support agreements

Human Resource PoliciesCartus is committed to ensuring the safety and well-being of our employees In the event of a local national or international emergency including a pandemic or other outbreak it is imperative that employees have access to information and direction to guide and assist them in personal and professional planning

THE IMPACTpandemic and infect ious disease planning

0 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

The framework is complete for our policies for employee compensation and sick-leave absences that are unique to a pandemic or widespread outbreak of disease The policies include potential for liberal leave absence notification and return to work The implementation of these policies is subject to phases of an outbreak and the adherence to national stateregional and local guidelines

Informing and educating employees on policies related to sick leave flexible work hours business continuity and extended employee absences is a key part of emergency preparedness To ensure that our employees are aware of and understand these policies detailed Question and Answer documents have been prepared and would be distributed to all employees in the event of a pandemic or other infectious disease outbreak

Human Resource Questions and AnswersAnswers to the following questions are addressed in the Cartus Human Resources policy manualbull If I am sick and out of work due to a pandemic or other widespread

outbreak what should I dobull If I am sick will I get paidbull What if I donrsquot have paid time off available to use

bull What if I am out for an extended period of timebull What if my family member(s) are sickbull What if my immediate family member(s) are sick for a longer period of time

than my paid sick timevacation time coversbull What if my childrenrsquos schooldaycare facilities are closedbull What if I am uncomfortable reporting to work due to concerns about

pandemic infectionbull What if the authorities (local state or national) declare a state of

emergency and I canrsquot come to workbull When I am ready to return to work what do I need to dobull If I have concerns or anxiety related to this pandemic (or other type of)

outbreak whom can I callbull What if I am traveling when a pandemic outbreak occursbull If I work in my clientrsquos office and it is closed due to a pandemic outbreak

what should I dobull If my clientrsquos office is open but I am uncomfortable reporting to work due

to threat of infection what should I do

QuestionsIf you have questions or would like additional information on the Cartus crisis management and pandemic planning please contact the Cartus Crisis Management Team at crisisteamcartuscom

THE IMPACTpandemic and infect ious disease planning

0 6C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus also shares information on our Crisis Management and pandemic plans with our suppliers via our dedicated supplier websites In addition to the proactive communications we provide we have Emergency Hotlines in each of our facilities and our website and employee intranet site allow us to provide timely and critical information to our employees in the event of an outbreak In the United States we now have a system called Cartus Alerts that pushes out updates and communications to employees via text phone and email

Hygiene Education and ControlsCartus has plans in place for hygiene control for regular illnesses as well as pandemic situations

Routine controlsOur pandemic plan includes training employees on personal hygiene matters such as social distancing sneezing hand-washing etc

In the event of an outbreak Cartus would implement additional infection control measures such as distribution of N95 surgical masks anti-bacterial wipes or daily wipedown of desks communal surfaces etc

Entrance ScreeningIn the event of an outbreak our goal is to effectively screen infected or high-risk employees guests and visitors to prevent the spread of pandemic flu within all Cartus facilities

The nature of Cartusrsquo business requires substantial interaction among employees Cartusrsquo buildings in general support considerable shared space and equipment Thus close contact with sick colleagues or with equipment contaminated by an individual infected with pandemic flu is almost inevitable should an infected person gain access to a Cartus facility As a first line of defense against such a possibility Cartus will

initiate a tiered screening program for all employees guests and visitors This screening program will take effect should the WHO advance the Alert Phase bull Tier I involves restriction of access to Cartus to only those individuals

who have received the current annual flu vaccine bull Tier II will consist of an employee self-reporting questionnaireself-

screening bull An additional tier might be added should a rapid test for screening

pandemic flu become available

Tier I Annual Influenza VaccineDifferentiating between annual flu and pandemic flu is an important way to triage any potentially infected individual An entrant who has been vaccinated for annual influenza and then develops fever and other flu-like symptoms two weeks post-vaccination must be considered suspect for having pandemic flu The ability to reduce the number of variables as part of a health screening will reduce confusion within the workplace

At the WHO Alert Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility located within 250 miles of a known outbreak without proof of having received the annual flu vaccine We remind employees during flu season to keep records of their flu shot should an outbreak occur and facility access be restricted

At the WHO Pandemic Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility without proof of having received the annual flu vaccine

In either circumstance ldquoproofrdquo must consist of a record of flu vaccine having been given at a Cartus-approved center or a signed and dated note from a licensed healthcare provider who is qualified to administer or supervise the administration of the annual flu vaccine

THE IMPACTpandemic and infect ious disease planning

0 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

High fever is one of the hallmarks of any influenza illness Typically the infected individualrsquos temperature may range up to 104degF40degC Fever will occur with the onset of other influenza symptoms

At the WHO Alert Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility located within 250 miles of a known outbreak if they exhibit flu-like symptoms or have answered ldquoyesrdquo to any question on the health status survey No one who reports a temperature of 1004degF38degC or greater will be permitted access to the facility

At the WHO Pandemic Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility with a temperature of 1004deg F38degC or greater or who exhibits flu-like symptoms

Rapid Test for Pandemic FluIt is conceivable that a rapid test for the presence of pandemic flu antigens will become available during an outbreak This type of test may provide a clear-cut method for screening ill entrants

At the WHO Pandemic Phase any Cartus employee visitor or guest who screens positive via a rapid test for pandemic flu may be voluntarily tested for the presence of such flu virus

Any individual testing positive via the rapid test will be referred to the onsite healthcare provider or to the appropriate practitioner or facility for evaluation

Treatment ProtocolsCartus intends to provide limited oral antiviral care to Cartus employees only for acute and preventive treatment of Avian Flu as described below

Oseltamivir (Tamiflu) is an antiviral agent that has been shown to be effective in treating both A amp B influenza Oseltamivir can be used in treatment of acutely infected individuals or as a prophylaxis for family members and others in close contact with the infected Cartus will work with healthcare providers and local state and national authorities to determine proper treatment protocols

THE IMPACTpandemic and infect ious disease planning

0 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Managing our Business Our pandemic plan is an extension of our already robust business continuity plan Our business continuity plan is segmented by department region and office Our global reach and global Web-based operating system allows us to move work to our service centers around the world without interruption and allows our employees to immediately access file notes on any customer from any location worldwide

Plans include shifting workload to other business centers having our employees telecommute and employing flexible work hours As part of our business continuity plan contact information for employees is readily available

TravelCartus currently has travel guidelines in place to monitor and track our employees who are traveling on Cartus business Our facilities team monitors all employee travel so we can advise prohibit quarantine andor evacuate employees traveling tofrom areas of outbreak

We also provide information from International SOS to travelers regarding any pandemic or infectious disease concerns as well as general securitysafety concerns This information is provided via email and phone

We would restrict travel depending on outbreak phase (per WHOrsquos guidelines) We are able to conduct business via technology (internet phone and fax) so travel can be curtailed with minimal impact to client service Personal contact with clients and suppliers would also under certain circumstances be curtailed Visits from clients suppliers andor vendors who have arrived at our sites from areas where outbreaks have occurred would also be restricted to ensure the safety of our employees

Such visitors clients and suppliers would be required to provide documentation that they have not been in contact with nor had any symptoms of pandemic andor infectious disease prior to being allowed access to any of our sites

Coordinating with External OrganizationsAnnual Crisis Preparedness training is held at all Cartus locations with the local onsite Crisis Management Team During the initial visit to each site representatives from the Crisis Management Team make it a point to network with local emergency services personnel This networking has allowed Cartus to establish relationships with local law enforcement fire departments and area hospitals In the event of a crisis these emergency service personnel have prior knowledge of our locations and our business needs and can better assess and assist our company to meet our requirements

Representatives from Cartusrsquo Headquarters Crisis Management Team also participate in meetings and planning sessions with other local entities such as the City of Danbury the Danbury school system Western Connecticut State University regional emergency services and other area businesses These meetings provide an opportunity for networking working together to plan for crisis situations share best practices and form mutual support agreements

Human Resource PoliciesCartus is committed to ensuring the safety and well-being of our employees In the event of a local national or international emergency including a pandemic or other outbreak it is imperative that employees have access to information and direction to guide and assist them in personal and professional planning

THE IMPACTpandemic and infect ious disease planning

0 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

The framework is complete for our policies for employee compensation and sick-leave absences that are unique to a pandemic or widespread outbreak of disease The policies include potential for liberal leave absence notification and return to work The implementation of these policies is subject to phases of an outbreak and the adherence to national stateregional and local guidelines

Informing and educating employees on policies related to sick leave flexible work hours business continuity and extended employee absences is a key part of emergency preparedness To ensure that our employees are aware of and understand these policies detailed Question and Answer documents have been prepared and would be distributed to all employees in the event of a pandemic or other infectious disease outbreak

Human Resource Questions and AnswersAnswers to the following questions are addressed in the Cartus Human Resources policy manualbull If I am sick and out of work due to a pandemic or other widespread

outbreak what should I dobull If I am sick will I get paidbull What if I donrsquot have paid time off available to use

bull What if I am out for an extended period of timebull What if my family member(s) are sickbull What if my immediate family member(s) are sick for a longer period of time

than my paid sick timevacation time coversbull What if my childrenrsquos schooldaycare facilities are closedbull What if I am uncomfortable reporting to work due to concerns about

pandemic infectionbull What if the authorities (local state or national) declare a state of

emergency and I canrsquot come to workbull When I am ready to return to work what do I need to dobull If I have concerns or anxiety related to this pandemic (or other type of)

outbreak whom can I callbull What if I am traveling when a pandemic outbreak occursbull If I work in my clientrsquos office and it is closed due to a pandemic outbreak

what should I dobull If my clientrsquos office is open but I am uncomfortable reporting to work due

to threat of infection what should I do

QuestionsIf you have questions or would like additional information on the Cartus crisis management and pandemic planning please contact the Cartus Crisis Management Team at crisisteamcartuscom

THE IMPACTpandemic and infect ious disease planning

0 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

High fever is one of the hallmarks of any influenza illness Typically the infected individualrsquos temperature may range up to 104degF40degC Fever will occur with the onset of other influenza symptoms

At the WHO Alert Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility located within 250 miles of a known outbreak if they exhibit flu-like symptoms or have answered ldquoyesrdquo to any question on the health status survey No one who reports a temperature of 1004degF38degC or greater will be permitted access to the facility

At the WHO Pandemic Phase no Cartus employee visitor or guest will be permitted access to a Cartus facility with a temperature of 1004deg F38degC or greater or who exhibits flu-like symptoms

Rapid Test for Pandemic FluIt is conceivable that a rapid test for the presence of pandemic flu antigens will become available during an outbreak This type of test may provide a clear-cut method for screening ill entrants

At the WHO Pandemic Phase any Cartus employee visitor or guest who screens positive via a rapid test for pandemic flu may be voluntarily tested for the presence of such flu virus

Any individual testing positive via the rapid test will be referred to the onsite healthcare provider or to the appropriate practitioner or facility for evaluation

Treatment ProtocolsCartus intends to provide limited oral antiviral care to Cartus employees only for acute and preventive treatment of Avian Flu as described below

Oseltamivir (Tamiflu) is an antiviral agent that has been shown to be effective in treating both A amp B influenza Oseltamivir can be used in treatment of acutely infected individuals or as a prophylaxis for family members and others in close contact with the infected Cartus will work with healthcare providers and local state and national authorities to determine proper treatment protocols

THE IMPACTpandemic and infect ious disease planning

0 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Managing our Business Our pandemic plan is an extension of our already robust business continuity plan Our business continuity plan is segmented by department region and office Our global reach and global Web-based operating system allows us to move work to our service centers around the world without interruption and allows our employees to immediately access file notes on any customer from any location worldwide

Plans include shifting workload to other business centers having our employees telecommute and employing flexible work hours As part of our business continuity plan contact information for employees is readily available

TravelCartus currently has travel guidelines in place to monitor and track our employees who are traveling on Cartus business Our facilities team monitors all employee travel so we can advise prohibit quarantine andor evacuate employees traveling tofrom areas of outbreak

We also provide information from International SOS to travelers regarding any pandemic or infectious disease concerns as well as general securitysafety concerns This information is provided via email and phone

We would restrict travel depending on outbreak phase (per WHOrsquos guidelines) We are able to conduct business via technology (internet phone and fax) so travel can be curtailed with minimal impact to client service Personal contact with clients and suppliers would also under certain circumstances be curtailed Visits from clients suppliers andor vendors who have arrived at our sites from areas where outbreaks have occurred would also be restricted to ensure the safety of our employees

Such visitors clients and suppliers would be required to provide documentation that they have not been in contact with nor had any symptoms of pandemic andor infectious disease prior to being allowed access to any of our sites

Coordinating with External OrganizationsAnnual Crisis Preparedness training is held at all Cartus locations with the local onsite Crisis Management Team During the initial visit to each site representatives from the Crisis Management Team make it a point to network with local emergency services personnel This networking has allowed Cartus to establish relationships with local law enforcement fire departments and area hospitals In the event of a crisis these emergency service personnel have prior knowledge of our locations and our business needs and can better assess and assist our company to meet our requirements

Representatives from Cartusrsquo Headquarters Crisis Management Team also participate in meetings and planning sessions with other local entities such as the City of Danbury the Danbury school system Western Connecticut State University regional emergency services and other area businesses These meetings provide an opportunity for networking working together to plan for crisis situations share best practices and form mutual support agreements

Human Resource PoliciesCartus is committed to ensuring the safety and well-being of our employees In the event of a local national or international emergency including a pandemic or other outbreak it is imperative that employees have access to information and direction to guide and assist them in personal and professional planning

THE IMPACTpandemic and infect ious disease planning

0 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

The framework is complete for our policies for employee compensation and sick-leave absences that are unique to a pandemic or widespread outbreak of disease The policies include potential for liberal leave absence notification and return to work The implementation of these policies is subject to phases of an outbreak and the adherence to national stateregional and local guidelines

Informing and educating employees on policies related to sick leave flexible work hours business continuity and extended employee absences is a key part of emergency preparedness To ensure that our employees are aware of and understand these policies detailed Question and Answer documents have been prepared and would be distributed to all employees in the event of a pandemic or other infectious disease outbreak

Human Resource Questions and AnswersAnswers to the following questions are addressed in the Cartus Human Resources policy manualbull If I am sick and out of work due to a pandemic or other widespread

outbreak what should I dobull If I am sick will I get paidbull What if I donrsquot have paid time off available to use

bull What if I am out for an extended period of timebull What if my family member(s) are sickbull What if my immediate family member(s) are sick for a longer period of time

than my paid sick timevacation time coversbull What if my childrenrsquos schooldaycare facilities are closedbull What if I am uncomfortable reporting to work due to concerns about

pandemic infectionbull What if the authorities (local state or national) declare a state of

emergency and I canrsquot come to workbull When I am ready to return to work what do I need to dobull If I have concerns or anxiety related to this pandemic (or other type of)

outbreak whom can I callbull What if I am traveling when a pandemic outbreak occursbull If I work in my clientrsquos office and it is closed due to a pandemic outbreak

what should I dobull If my clientrsquos office is open but I am uncomfortable reporting to work due

to threat of infection what should I do

QuestionsIf you have questions or would like additional information on the Cartus crisis management and pandemic planning please contact the Cartus Crisis Management Team at crisisteamcartuscom

THE IMPACTpandemic and infect ious disease planning

0 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Managing our Business Our pandemic plan is an extension of our already robust business continuity plan Our business continuity plan is segmented by department region and office Our global reach and global Web-based operating system allows us to move work to our service centers around the world without interruption and allows our employees to immediately access file notes on any customer from any location worldwide

Plans include shifting workload to other business centers having our employees telecommute and employing flexible work hours As part of our business continuity plan contact information for employees is readily available

TravelCartus currently has travel guidelines in place to monitor and track our employees who are traveling on Cartus business Our facilities team monitors all employee travel so we can advise prohibit quarantine andor evacuate employees traveling tofrom areas of outbreak

We also provide information from International SOS to travelers regarding any pandemic or infectious disease concerns as well as general securitysafety concerns This information is provided via email and phone

We would restrict travel depending on outbreak phase (per WHOrsquos guidelines) We are able to conduct business via technology (internet phone and fax) so travel can be curtailed with minimal impact to client service Personal contact with clients and suppliers would also under certain circumstances be curtailed Visits from clients suppliers andor vendors who have arrived at our sites from areas where outbreaks have occurred would also be restricted to ensure the safety of our employees

Such visitors clients and suppliers would be required to provide documentation that they have not been in contact with nor had any symptoms of pandemic andor infectious disease prior to being allowed access to any of our sites

Coordinating with External OrganizationsAnnual Crisis Preparedness training is held at all Cartus locations with the local onsite Crisis Management Team During the initial visit to each site representatives from the Crisis Management Team make it a point to network with local emergency services personnel This networking has allowed Cartus to establish relationships with local law enforcement fire departments and area hospitals In the event of a crisis these emergency service personnel have prior knowledge of our locations and our business needs and can better assess and assist our company to meet our requirements

Representatives from Cartusrsquo Headquarters Crisis Management Team also participate in meetings and planning sessions with other local entities such as the City of Danbury the Danbury school system Western Connecticut State University regional emergency services and other area businesses These meetings provide an opportunity for networking working together to plan for crisis situations share best practices and form mutual support agreements

Human Resource PoliciesCartus is committed to ensuring the safety and well-being of our employees In the event of a local national or international emergency including a pandemic or other outbreak it is imperative that employees have access to information and direction to guide and assist them in personal and professional planning

THE IMPACTpandemic and infect ious disease planning

0 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

The framework is complete for our policies for employee compensation and sick-leave absences that are unique to a pandemic or widespread outbreak of disease The policies include potential for liberal leave absence notification and return to work The implementation of these policies is subject to phases of an outbreak and the adherence to national stateregional and local guidelines

Informing and educating employees on policies related to sick leave flexible work hours business continuity and extended employee absences is a key part of emergency preparedness To ensure that our employees are aware of and understand these policies detailed Question and Answer documents have been prepared and would be distributed to all employees in the event of a pandemic or other infectious disease outbreak

Human Resource Questions and AnswersAnswers to the following questions are addressed in the Cartus Human Resources policy manualbull If I am sick and out of work due to a pandemic or other widespread

outbreak what should I dobull If I am sick will I get paidbull What if I donrsquot have paid time off available to use

bull What if I am out for an extended period of timebull What if my family member(s) are sickbull What if my immediate family member(s) are sick for a longer period of time

than my paid sick timevacation time coversbull What if my childrenrsquos schooldaycare facilities are closedbull What if I am uncomfortable reporting to work due to concerns about

pandemic infectionbull What if the authorities (local state or national) declare a state of

emergency and I canrsquot come to workbull When I am ready to return to work what do I need to dobull If I have concerns or anxiety related to this pandemic (or other type of)

outbreak whom can I callbull What if I am traveling when a pandemic outbreak occursbull If I work in my clientrsquos office and it is closed due to a pandemic outbreak

what should I dobull If my clientrsquos office is open but I am uncomfortable reporting to work due

to threat of infection what should I do

QuestionsIf you have questions or would like additional information on the Cartus crisis management and pandemic planning please contact the Cartus Crisis Management Team at crisisteamcartuscom

THE IMPACTpandemic and infect ious disease planning

0 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

The framework is complete for our policies for employee compensation and sick-leave absences that are unique to a pandemic or widespread outbreak of disease The policies include potential for liberal leave absence notification and return to work The implementation of these policies is subject to phases of an outbreak and the adherence to national stateregional and local guidelines

Informing and educating employees on policies related to sick leave flexible work hours business continuity and extended employee absences is a key part of emergency preparedness To ensure that our employees are aware of and understand these policies detailed Question and Answer documents have been prepared and would be distributed to all employees in the event of a pandemic or other infectious disease outbreak

Human Resource Questions and AnswersAnswers to the following questions are addressed in the Cartus Human Resources policy manualbull If I am sick and out of work due to a pandemic or other widespread

outbreak what should I dobull If I am sick will I get paidbull What if I donrsquot have paid time off available to use

bull What if I am out for an extended period of timebull What if my family member(s) are sickbull What if my immediate family member(s) are sick for a longer period of time

than my paid sick timevacation time coversbull What if my childrenrsquos schooldaycare facilities are closedbull What if I am uncomfortable reporting to work due to concerns about

pandemic infectionbull What if the authorities (local state or national) declare a state of

emergency and I canrsquot come to workbull When I am ready to return to work what do I need to dobull If I have concerns or anxiety related to this pandemic (or other type of)

outbreak whom can I callbull What if I am traveling when a pandemic outbreak occursbull If I work in my clientrsquos office and it is closed due to a pandemic outbreak

what should I dobull If my clientrsquos office is open but I am uncomfortable reporting to work due

to threat of infection what should I do

QuestionsIf you have questions or would like additional information on the Cartus crisis management and pandemic planning please contact the Cartus Crisis Management Team at crisisteamcartuscom

THE IMPACTpandemic and infect ious disease planning

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 0

In Interpandemic Phase no new influenza virus subtypes may have been detected in humans An influenza virus subtype that has caused human infection may be present in animals If present in animals the risk of human infections or disease is considered to be low Aside from preparedness planning no changes in business behavior are necessary

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Normal operationsmdashno antiviral medication required

bull Apart from preparedness planning no action required

FacilitiesOffice Servicesbull Normal operations

bull Apart from preparedness planning no action required

Building Operating Hours and Accessibilitybull Normal operations

bull Apart from preparedness planning no action required

Human Resources Managementbull Normal policy

bull Apart from preparedness planning no action required

Employee Travel Policybull Normal policy

bull Apart from preparedness planning no action required

Education Activitybull Not required

bull Apart from preparedness planning no action required

Internal Communicationbull Not required

bull Apart from preparedness planning no action required

External Communicationbull Not required

bull Apart from preparedness planning no action required

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty interpandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 1

Later in this phase additional preparedness steps may be needed

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection ControlProvide routine hygiene control supplies to all employees includingbull Anti-bacterial sanitizer and disposable thermometers distributed to all facilitiesProvide upon requestbull Surgical facemasks bull Tamiflumdashemergency supply only

bull Facilities purchases and distributes routine hygiene control supplies

Employee Travel Policybull Travel locations tracked and monitored through Travel Leadersbull Updates provided by International SOS to travelers regarding areas of outbreak

or other crises

bull Facilities to manage travel tracking and International SOS relationship and updates

Education Activitybull Mandatory training provided for all employees regarding Crisis Preparedness

including pandemic and other infectious diseases

bull Learning amp Development to manage training programs in conjunction with Crisis Team sub-committee on training

Internal Communicationbull Quarterly communications distributed to all employees on Crisis Management

including pandemicsbull Communications as necessary provided by onsite physician assistant regarding

other infectious diseases (such as MRSA tuberculosis noroviruses etc)

bull Communications managed by communications members of crisis teambull All communications also posted to Cartus AtHome intranet

External Communicationbull Information provided to external audiences (such as clients suppliers) on request

bull Communications and Cartus Crisis Team to share as requested

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty interpandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 2

In the Alert Phase small cluster(s) of the virus may be present with limited human-to-human transmission Spread is highly localized suggesting that the virus is not well adapted to humans Requires modification of business behaviors in specific areas of outbreak and adjustments in travelexpat activity in those areas

The activities noted below are in addition to those activities noted in the later Interpandemic Phase

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection ControlFor Cartus facilities located within 250 miles of a known outbreakbull Distribution of surgical masksmdashworn voluntarily onlybull No Cartus employee visitor or guest will be permitted to access the facility

without proof of having received the annual flu vaccinebull Employees visitors or guests will be required to complete a health status survey

before being permitted to access facilitybull Temperature self-reporting screening in facility begins ndash anyone reporting

a temperature of 1004degF38degC or exhibiting flu-like symptoms will not be permitted to access the facility

bull Notification of these screening procedures and the health status survey to be distributed by Human Resources

FacilitiesOffice ServicesFor Cartus facilities located within 250 miles of a known outbreak bull Weekly cleaning of each desktop begins ndash employees required to remove all

items from desktop on designated day of weekbull Cafeteria Services may be suspended in areas of outbreakbull Entrance to facility limited to local mail service and express mail delivery service

personnel in areas of outbreak Access will be allowed to cafeacute vendors if cafeacute services available

bull Security personnel continue to provide 24x7 service bull For employees working onsite at clientsrsquo offices in affected areas more stringent

policies and restrictions will take precedence bull Determine whether business continuity guidelines to be followed for impacted

facility based on number of employees unable to access facilitybull All other Cartus sites working under normal operations

bull Notice sent from Facilities to employees regarding desk cleaning policy and need to clear desktops

bull Phone cleaning materials will be left at desks for employees to use upon entering the facility

bull Facilities along with HR would send out notices regarding these new requirements Security would be responsible for notifying any visitors concerning procedures

bull Crisis leadership team to determine whether Business Continuity guidelines need to be implemented for impacted facility

bull Cartus Alert system will be utilized as necessary for US locations

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus ResponseAction Steps NotesResponsibilitiesHuman Resources Managementbull Distribute Questions and Answers document regarding sick leave and other

issues related to pandemicinfectious disease outbreak bull Notification process for employees to call in to emergency hotlines regarding

health status implementedbull Notification sent to Cartus employee expats regarding situation and decisions

made on return home will be based on proximity to outbreak location

bull HR to distribute policies and guidelinesbull HR to discusswork with Cartus company expats in impacted areasbull Crisis team lead to manage emergency hotlines for updated information

Employee Travel Policybull Employees traveling from or within impacted areas consulted to determine

quarantine evacuation stay in place decisions

bull Facilities to notify HR of employees traveling in impacted areasbull HR to work with traveling employees on options and consult with International

SOS if necessary

Education Activitybull Immediate and mandatory Pandemic Awareness training for all Cartus employees

regarding infection prevention attendance tracked for 100 compliance

bull Learning amp Development team to implement monitortrack

Internal Communicationbull Information regarding Pandemic and Cartus response chart available on Cartus

AtHome intranet for employees to reviewbull General informational email sent globally regarding outbreak as needed

throughout crisis

bull Communications and HR representatives on crisis team to work in tandem on communications

External Communicationbull Notification sent to clients suppliers and partners regarding restricted access

to site and change in business policy in case of need to implement Business Continuity

bull Events held in local outbreak areas discontinued Client event evacuation procedures implemented

bull Communications to prepare and send client lettersbull Communications to monitor and cancel events as necessary

1 3

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase (cont )

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 4

In the Pandemic Phase larger cluster(s) of the virus are present but human-to-human spread is still localized suggesting that the virus is becoming increasingly better adapted to humans but may not yet be fully transmissible (substantial pandemic risk)

In this phase broad changes in business behavior necessary with specific actions needed in localized areas and broad prevention strategies employed in all other areas

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Distribution of N95 surgical masks ndash employees required to wear when on site

(within areas of outbreak)

bull Facilities purchases and distributes routine hygiene control supplies

FacilitiesOffice Servicesbull Nightly cleaning of each desktop beginsbull Cafeteria services suspended in areas of outbreakbull Entrance to facility limited to local mail services and express mail delivery service

personnel bull No visitor access allowed to site in areas of outbreak

bull Facilities to coordinate nightly cleaning manage cafeteria decisions and work with Security on site access compliance

Human Resources Managementbull Non-essential staff begin Business Continuity and work from home

bull Crisis Team implements Business Continuity procedures

Employee Travel Policybull Travelers not allowed back in office for minimum of 14 days after visiting area of

outbreak (note travel restrictions may change daily)bull Decisions on expat activity determined

bull HR works with Cartus travelers and expats on quarantine evacuation stay in place decisions

bull Crisis Management team working with local regional state and national agencies on travelquarantine decisions

Education Activitybull Additional training for employees regarding HR and sick leave policies as well as

health education may be required

bull Training started in September 2006bull Learning amp Development to manage training programs in conjunction with Crisis

Team sub-committee on training

Internal Communicationbull Business Continuity likely implemented and some non-essential staff may be

required to work from home

bull Crisis Management team working with local regional state and national agencies on educational information

External Communicationbull Official notification sent to all clients suppliers and customers as necessary

regarding restricted access to site and Business Continuity decisions

bull Communications in conjunction with Crisis Team decisions

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 5

A Pandemic is in full force later in this phase When this occurs state local and national authorities will most likely have policies regarding education and business closures Cartus will follow such policies in accordance with such directives Therefore depending on the region(s) where this Pandemic is prevalent the entire company may be shut down Cartus will continue to operate our business (in accordance with government requirements) by implementing Business Continuity and

providing building access to critical personnel as required to support our client needs Crisis Management Team to meet on a daily basis (as practical and likely remotely) to determine business and safety needs

The activities noted below are in addition to those noted in previous phases

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Critical personnel onsite only and will be required to wear surgical masks

bull Crisis Team determines ldquocriticalrdquo personnelbull Security to monitor compliance

FacilitiesOffice Servicesbull Buildings closed or limited access availablebull Access to building granted only to those who have had known cases of Pandemic

and have recoveredbull Security staffing may be limited to check site andor have limited hours depending

on need of critical team to access facilitybull Facilities team will check building daily andor be on site when critical team on sitebull No deliveries or visitor access allowed to site

bull Crisis Team working with governmental agencies to determine procedures

Human Resources Managementbull Human Resources teams working with governmental agencies and health officials to

determine HR policies and to ensure that employeesrsquo safety and health needs are met

bull Daily communications with Crisis Team government agencies and Human Resources team

Employee Travel Policybull No business travel will take place

bull Crisis Team to enforce

Education Activitybull None due to building closures

Internal Communicationbull Daily communications reguarding status available via email telephone emergency

hotlines and Cartus Alerts (where available)

bull Marketing andor Business Continuity Team provide daily updates

External Communicationbull Official notification sent to all clients regarding implementation of Business Continuity

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 1

Later in this phase additional preparedness steps may be needed

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection ControlProvide routine hygiene control supplies to all employees includingbull Anti-bacterial sanitizer and disposable thermometers distributed to all facilitiesProvide upon requestbull Surgical facemasks bull Tamiflumdashemergency supply only

bull Facilities purchases and distributes routine hygiene control supplies

Employee Travel Policybull Travel locations tracked and monitored through Travel Leadersbull Updates provided by International SOS to travelers regarding areas of outbreak

or other crises

bull Facilities to manage travel tracking and International SOS relationship and updates

Education Activitybull Mandatory training provided for all employees regarding Crisis Preparedness

including pandemic and other infectious diseases

bull Learning amp Development to manage training programs in conjunction with Crisis Team sub-committee on training

Internal Communicationbull Quarterly communications distributed to all employees on Crisis Management

including pandemicsbull Communications as necessary provided by onsite physician assistant regarding

other infectious diseases (such as MRSA tuberculosis noroviruses etc)

bull Communications managed by communications members of crisis teambull All communications also posted to Cartus AtHome intranet

External Communicationbull Information provided to external audiences (such as clients suppliers) on request

bull Communications and Cartus Crisis Team to share as requested

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty interpandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 2

In the Alert Phase small cluster(s) of the virus may be present with limited human-to-human transmission Spread is highly localized suggesting that the virus is not well adapted to humans Requires modification of business behaviors in specific areas of outbreak and adjustments in travelexpat activity in those areas

The activities noted below are in addition to those activities noted in the later Interpandemic Phase

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection ControlFor Cartus facilities located within 250 miles of a known outbreakbull Distribution of surgical masksmdashworn voluntarily onlybull No Cartus employee visitor or guest will be permitted to access the facility

without proof of having received the annual flu vaccinebull Employees visitors or guests will be required to complete a health status survey

before being permitted to access facilitybull Temperature self-reporting screening in facility begins ndash anyone reporting

a temperature of 1004degF38degC or exhibiting flu-like symptoms will not be permitted to access the facility

bull Notification of these screening procedures and the health status survey to be distributed by Human Resources

FacilitiesOffice ServicesFor Cartus facilities located within 250 miles of a known outbreak bull Weekly cleaning of each desktop begins ndash employees required to remove all

items from desktop on designated day of weekbull Cafeteria Services may be suspended in areas of outbreakbull Entrance to facility limited to local mail service and express mail delivery service

personnel in areas of outbreak Access will be allowed to cafeacute vendors if cafeacute services available

bull Security personnel continue to provide 24x7 service bull For employees working onsite at clientsrsquo offices in affected areas more stringent

policies and restrictions will take precedence bull Determine whether business continuity guidelines to be followed for impacted

facility based on number of employees unable to access facilitybull All other Cartus sites working under normal operations

bull Notice sent from Facilities to employees regarding desk cleaning policy and need to clear desktops

bull Phone cleaning materials will be left at desks for employees to use upon entering the facility

bull Facilities along with HR would send out notices regarding these new requirements Security would be responsible for notifying any visitors concerning procedures

bull Crisis leadership team to determine whether Business Continuity guidelines need to be implemented for impacted facility

bull Cartus Alert system will be utilized as necessary for US locations

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus ResponseAction Steps NotesResponsibilitiesHuman Resources Managementbull Distribute Questions and Answers document regarding sick leave and other

issues related to pandemicinfectious disease outbreak bull Notification process for employees to call in to emergency hotlines regarding

health status implementedbull Notification sent to Cartus employee expats regarding situation and decisions

made on return home will be based on proximity to outbreak location

bull HR to distribute policies and guidelinesbull HR to discusswork with Cartus company expats in impacted areasbull Crisis team lead to manage emergency hotlines for updated information

Employee Travel Policybull Employees traveling from or within impacted areas consulted to determine

quarantine evacuation stay in place decisions

bull Facilities to notify HR of employees traveling in impacted areasbull HR to work with traveling employees on options and consult with International

SOS if necessary

Education Activitybull Immediate and mandatory Pandemic Awareness training for all Cartus employees

regarding infection prevention attendance tracked for 100 compliance

bull Learning amp Development team to implement monitortrack

Internal Communicationbull Information regarding Pandemic and Cartus response chart available on Cartus

AtHome intranet for employees to reviewbull General informational email sent globally regarding outbreak as needed

throughout crisis

bull Communications and HR representatives on crisis team to work in tandem on communications

External Communicationbull Notification sent to clients suppliers and partners regarding restricted access

to site and change in business policy in case of need to implement Business Continuity

bull Events held in local outbreak areas discontinued Client event evacuation procedures implemented

bull Communications to prepare and send client lettersbull Communications to monitor and cancel events as necessary

1 3

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase (cont )

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 4

In the Pandemic Phase larger cluster(s) of the virus are present but human-to-human spread is still localized suggesting that the virus is becoming increasingly better adapted to humans but may not yet be fully transmissible (substantial pandemic risk)

In this phase broad changes in business behavior necessary with specific actions needed in localized areas and broad prevention strategies employed in all other areas

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Distribution of N95 surgical masks ndash employees required to wear when on site

(within areas of outbreak)

bull Facilities purchases and distributes routine hygiene control supplies

FacilitiesOffice Servicesbull Nightly cleaning of each desktop beginsbull Cafeteria services suspended in areas of outbreakbull Entrance to facility limited to local mail services and express mail delivery service

personnel bull No visitor access allowed to site in areas of outbreak

bull Facilities to coordinate nightly cleaning manage cafeteria decisions and work with Security on site access compliance

Human Resources Managementbull Non-essential staff begin Business Continuity and work from home

bull Crisis Team implements Business Continuity procedures

Employee Travel Policybull Travelers not allowed back in office for minimum of 14 days after visiting area of

outbreak (note travel restrictions may change daily)bull Decisions on expat activity determined

bull HR works with Cartus travelers and expats on quarantine evacuation stay in place decisions

bull Crisis Management team working with local regional state and national agencies on travelquarantine decisions

Education Activitybull Additional training for employees regarding HR and sick leave policies as well as

health education may be required

bull Training started in September 2006bull Learning amp Development to manage training programs in conjunction with Crisis

Team sub-committee on training

Internal Communicationbull Business Continuity likely implemented and some non-essential staff may be

required to work from home

bull Crisis Management team working with local regional state and national agencies on educational information

External Communicationbull Official notification sent to all clients suppliers and customers as necessary

regarding restricted access to site and Business Continuity decisions

bull Communications in conjunction with Crisis Team decisions

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 5

A Pandemic is in full force later in this phase When this occurs state local and national authorities will most likely have policies regarding education and business closures Cartus will follow such policies in accordance with such directives Therefore depending on the region(s) where this Pandemic is prevalent the entire company may be shut down Cartus will continue to operate our business (in accordance with government requirements) by implementing Business Continuity and

providing building access to critical personnel as required to support our client needs Crisis Management Team to meet on a daily basis (as practical and likely remotely) to determine business and safety needs

The activities noted below are in addition to those noted in previous phases

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Critical personnel onsite only and will be required to wear surgical masks

bull Crisis Team determines ldquocriticalrdquo personnelbull Security to monitor compliance

FacilitiesOffice Servicesbull Buildings closed or limited access availablebull Access to building granted only to those who have had known cases of Pandemic

and have recoveredbull Security staffing may be limited to check site andor have limited hours depending

on need of critical team to access facilitybull Facilities team will check building daily andor be on site when critical team on sitebull No deliveries or visitor access allowed to site

bull Crisis Team working with governmental agencies to determine procedures

Human Resources Managementbull Human Resources teams working with governmental agencies and health officials to

determine HR policies and to ensure that employeesrsquo safety and health needs are met

bull Daily communications with Crisis Team government agencies and Human Resources team

Employee Travel Policybull No business travel will take place

bull Crisis Team to enforce

Education Activitybull None due to building closures

Internal Communicationbull Daily communications reguarding status available via email telephone emergency

hotlines and Cartus Alerts (where available)

bull Marketing andor Business Continuity Team provide daily updates

External Communicationbull Official notification sent to all clients regarding implementation of Business Continuity

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 2

In the Alert Phase small cluster(s) of the virus may be present with limited human-to-human transmission Spread is highly localized suggesting that the virus is not well adapted to humans Requires modification of business behaviors in specific areas of outbreak and adjustments in travelexpat activity in those areas

The activities noted below are in addition to those activities noted in the later Interpandemic Phase

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection ControlFor Cartus facilities located within 250 miles of a known outbreakbull Distribution of surgical masksmdashworn voluntarily onlybull No Cartus employee visitor or guest will be permitted to access the facility

without proof of having received the annual flu vaccinebull Employees visitors or guests will be required to complete a health status survey

before being permitted to access facilitybull Temperature self-reporting screening in facility begins ndash anyone reporting

a temperature of 1004degF38degC or exhibiting flu-like symptoms will not be permitted to access the facility

bull Notification of these screening procedures and the health status survey to be distributed by Human Resources

FacilitiesOffice ServicesFor Cartus facilities located within 250 miles of a known outbreak bull Weekly cleaning of each desktop begins ndash employees required to remove all

items from desktop on designated day of weekbull Cafeteria Services may be suspended in areas of outbreakbull Entrance to facility limited to local mail service and express mail delivery service

personnel in areas of outbreak Access will be allowed to cafeacute vendors if cafeacute services available

bull Security personnel continue to provide 24x7 service bull For employees working onsite at clientsrsquo offices in affected areas more stringent

policies and restrictions will take precedence bull Determine whether business continuity guidelines to be followed for impacted

facility based on number of employees unable to access facilitybull All other Cartus sites working under normal operations

bull Notice sent from Facilities to employees regarding desk cleaning policy and need to clear desktops

bull Phone cleaning materials will be left at desks for employees to use upon entering the facility

bull Facilities along with HR would send out notices regarding these new requirements Security would be responsible for notifying any visitors concerning procedures

bull Crisis leadership team to determine whether Business Continuity guidelines need to be implemented for impacted facility

bull Cartus Alert system will be utilized as necessary for US locations

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus ResponseAction Steps NotesResponsibilitiesHuman Resources Managementbull Distribute Questions and Answers document regarding sick leave and other

issues related to pandemicinfectious disease outbreak bull Notification process for employees to call in to emergency hotlines regarding

health status implementedbull Notification sent to Cartus employee expats regarding situation and decisions

made on return home will be based on proximity to outbreak location

bull HR to distribute policies and guidelinesbull HR to discusswork with Cartus company expats in impacted areasbull Crisis team lead to manage emergency hotlines for updated information

Employee Travel Policybull Employees traveling from or within impacted areas consulted to determine

quarantine evacuation stay in place decisions

bull Facilities to notify HR of employees traveling in impacted areasbull HR to work with traveling employees on options and consult with International

SOS if necessary

Education Activitybull Immediate and mandatory Pandemic Awareness training for all Cartus employees

regarding infection prevention attendance tracked for 100 compliance

bull Learning amp Development team to implement monitortrack

Internal Communicationbull Information regarding Pandemic and Cartus response chart available on Cartus

AtHome intranet for employees to reviewbull General informational email sent globally regarding outbreak as needed

throughout crisis

bull Communications and HR representatives on crisis team to work in tandem on communications

External Communicationbull Notification sent to clients suppliers and partners regarding restricted access

to site and change in business policy in case of need to implement Business Continuity

bull Events held in local outbreak areas discontinued Client event evacuation procedures implemented

bull Communications to prepare and send client lettersbull Communications to monitor and cancel events as necessary

1 3

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase (cont )

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 4

In the Pandemic Phase larger cluster(s) of the virus are present but human-to-human spread is still localized suggesting that the virus is becoming increasingly better adapted to humans but may not yet be fully transmissible (substantial pandemic risk)

In this phase broad changes in business behavior necessary with specific actions needed in localized areas and broad prevention strategies employed in all other areas

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Distribution of N95 surgical masks ndash employees required to wear when on site

(within areas of outbreak)

bull Facilities purchases and distributes routine hygiene control supplies

FacilitiesOffice Servicesbull Nightly cleaning of each desktop beginsbull Cafeteria services suspended in areas of outbreakbull Entrance to facility limited to local mail services and express mail delivery service

personnel bull No visitor access allowed to site in areas of outbreak

bull Facilities to coordinate nightly cleaning manage cafeteria decisions and work with Security on site access compliance

Human Resources Managementbull Non-essential staff begin Business Continuity and work from home

bull Crisis Team implements Business Continuity procedures

Employee Travel Policybull Travelers not allowed back in office for minimum of 14 days after visiting area of

outbreak (note travel restrictions may change daily)bull Decisions on expat activity determined

bull HR works with Cartus travelers and expats on quarantine evacuation stay in place decisions

bull Crisis Management team working with local regional state and national agencies on travelquarantine decisions

Education Activitybull Additional training for employees regarding HR and sick leave policies as well as

health education may be required

bull Training started in September 2006bull Learning amp Development to manage training programs in conjunction with Crisis

Team sub-committee on training

Internal Communicationbull Business Continuity likely implemented and some non-essential staff may be

required to work from home

bull Crisis Management team working with local regional state and national agencies on educational information

External Communicationbull Official notification sent to all clients suppliers and customers as necessary

regarding restricted access to site and Business Continuity decisions

bull Communications in conjunction with Crisis Team decisions

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 5

A Pandemic is in full force later in this phase When this occurs state local and national authorities will most likely have policies regarding education and business closures Cartus will follow such policies in accordance with such directives Therefore depending on the region(s) where this Pandemic is prevalent the entire company may be shut down Cartus will continue to operate our business (in accordance with government requirements) by implementing Business Continuity and

providing building access to critical personnel as required to support our client needs Crisis Management Team to meet on a daily basis (as practical and likely remotely) to determine business and safety needs

The activities noted below are in addition to those noted in previous phases

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Critical personnel onsite only and will be required to wear surgical masks

bull Crisis Team determines ldquocriticalrdquo personnelbull Security to monitor compliance

FacilitiesOffice Servicesbull Buildings closed or limited access availablebull Access to building granted only to those who have had known cases of Pandemic

and have recoveredbull Security staffing may be limited to check site andor have limited hours depending

on need of critical team to access facilitybull Facilities team will check building daily andor be on site when critical team on sitebull No deliveries or visitor access allowed to site

bull Crisis Team working with governmental agencies to determine procedures

Human Resources Managementbull Human Resources teams working with governmental agencies and health officials to

determine HR policies and to ensure that employeesrsquo safety and health needs are met

bull Daily communications with Crisis Team government agencies and Human Resources team

Employee Travel Policybull No business travel will take place

bull Crisis Team to enforce

Education Activitybull None due to building closures

Internal Communicationbull Daily communications reguarding status available via email telephone emergency

hotlines and Cartus Alerts (where available)

bull Marketing andor Business Continuity Team provide daily updates

External Communicationbull Official notification sent to all clients regarding implementation of Business Continuity

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus ResponseAction Steps NotesResponsibilitiesHuman Resources Managementbull Distribute Questions and Answers document regarding sick leave and other

issues related to pandemicinfectious disease outbreak bull Notification process for employees to call in to emergency hotlines regarding

health status implementedbull Notification sent to Cartus employee expats regarding situation and decisions

made on return home will be based on proximity to outbreak location

bull HR to distribute policies and guidelinesbull HR to discusswork with Cartus company expats in impacted areasbull Crisis team lead to manage emergency hotlines for updated information

Employee Travel Policybull Employees traveling from or within impacted areas consulted to determine

quarantine evacuation stay in place decisions

bull Facilities to notify HR of employees traveling in impacted areasbull HR to work with traveling employees on options and consult with International

SOS if necessary

Education Activitybull Immediate and mandatory Pandemic Awareness training for all Cartus employees

regarding infection prevention attendance tracked for 100 compliance

bull Learning amp Development team to implement monitortrack

Internal Communicationbull Information regarding Pandemic and Cartus response chart available on Cartus

AtHome intranet for employees to reviewbull General informational email sent globally regarding outbreak as needed

throughout crisis

bull Communications and HR representatives on crisis team to work in tandem on communications

External Communicationbull Notification sent to clients suppliers and partners regarding restricted access

to site and change in business policy in case of need to implement Business Continuity

bull Events held in local outbreak areas discontinued Client event evacuation procedures implemented

bull Communications to prepare and send client lettersbull Communications to monitor and cancel events as necessary

1 3

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty a lert phase (cont )

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 4

In the Pandemic Phase larger cluster(s) of the virus are present but human-to-human spread is still localized suggesting that the virus is becoming increasingly better adapted to humans but may not yet be fully transmissible (substantial pandemic risk)

In this phase broad changes in business behavior necessary with specific actions needed in localized areas and broad prevention strategies employed in all other areas

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Distribution of N95 surgical masks ndash employees required to wear when on site

(within areas of outbreak)

bull Facilities purchases and distributes routine hygiene control supplies

FacilitiesOffice Servicesbull Nightly cleaning of each desktop beginsbull Cafeteria services suspended in areas of outbreakbull Entrance to facility limited to local mail services and express mail delivery service

personnel bull No visitor access allowed to site in areas of outbreak

bull Facilities to coordinate nightly cleaning manage cafeteria decisions and work with Security on site access compliance

Human Resources Managementbull Non-essential staff begin Business Continuity and work from home

bull Crisis Team implements Business Continuity procedures

Employee Travel Policybull Travelers not allowed back in office for minimum of 14 days after visiting area of

outbreak (note travel restrictions may change daily)bull Decisions on expat activity determined

bull HR works with Cartus travelers and expats on quarantine evacuation stay in place decisions

bull Crisis Management team working with local regional state and national agencies on travelquarantine decisions

Education Activitybull Additional training for employees regarding HR and sick leave policies as well as

health education may be required

bull Training started in September 2006bull Learning amp Development to manage training programs in conjunction with Crisis

Team sub-committee on training

Internal Communicationbull Business Continuity likely implemented and some non-essential staff may be

required to work from home

bull Crisis Management team working with local regional state and national agencies on educational information

External Communicationbull Official notification sent to all clients suppliers and customers as necessary

regarding restricted access to site and Business Continuity decisions

bull Communications in conjunction with Crisis Team decisions

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 5

A Pandemic is in full force later in this phase When this occurs state local and national authorities will most likely have policies regarding education and business closures Cartus will follow such policies in accordance with such directives Therefore depending on the region(s) where this Pandemic is prevalent the entire company may be shut down Cartus will continue to operate our business (in accordance with government requirements) by implementing Business Continuity and

providing building access to critical personnel as required to support our client needs Crisis Management Team to meet on a daily basis (as practical and likely remotely) to determine business and safety needs

The activities noted below are in addition to those noted in previous phases

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Critical personnel onsite only and will be required to wear surgical masks

bull Crisis Team determines ldquocriticalrdquo personnelbull Security to monitor compliance

FacilitiesOffice Servicesbull Buildings closed or limited access availablebull Access to building granted only to those who have had known cases of Pandemic

and have recoveredbull Security staffing may be limited to check site andor have limited hours depending

on need of critical team to access facilitybull Facilities team will check building daily andor be on site when critical team on sitebull No deliveries or visitor access allowed to site

bull Crisis Team working with governmental agencies to determine procedures

Human Resources Managementbull Human Resources teams working with governmental agencies and health officials to

determine HR policies and to ensure that employeesrsquo safety and health needs are met

bull Daily communications with Crisis Team government agencies and Human Resources team

Employee Travel Policybull No business travel will take place

bull Crisis Team to enforce

Education Activitybull None due to building closures

Internal Communicationbull Daily communications reguarding status available via email telephone emergency

hotlines and Cartus Alerts (where available)

bull Marketing andor Business Continuity Team provide daily updates

External Communicationbull Official notification sent to all clients regarding implementation of Business Continuity

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 4

In the Pandemic Phase larger cluster(s) of the virus are present but human-to-human spread is still localized suggesting that the virus is becoming increasingly better adapted to humans but may not yet be fully transmissible (substantial pandemic risk)

In this phase broad changes in business behavior necessary with specific actions needed in localized areas and broad prevention strategies employed in all other areas

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Distribution of N95 surgical masks ndash employees required to wear when on site

(within areas of outbreak)

bull Facilities purchases and distributes routine hygiene control supplies

FacilitiesOffice Servicesbull Nightly cleaning of each desktop beginsbull Cafeteria services suspended in areas of outbreakbull Entrance to facility limited to local mail services and express mail delivery service

personnel bull No visitor access allowed to site in areas of outbreak

bull Facilities to coordinate nightly cleaning manage cafeteria decisions and work with Security on site access compliance

Human Resources Managementbull Non-essential staff begin Business Continuity and work from home

bull Crisis Team implements Business Continuity procedures

Employee Travel Policybull Travelers not allowed back in office for minimum of 14 days after visiting area of

outbreak (note travel restrictions may change daily)bull Decisions on expat activity determined

bull HR works with Cartus travelers and expats on quarantine evacuation stay in place decisions

bull Crisis Management team working with local regional state and national agencies on travelquarantine decisions

Education Activitybull Additional training for employees regarding HR and sick leave policies as well as

health education may be required

bull Training started in September 2006bull Learning amp Development to manage training programs in conjunction with Crisis

Team sub-committee on training

Internal Communicationbull Business Continuity likely implemented and some non-essential staff may be

required to work from home

bull Crisis Management team working with local regional state and national agencies on educational information

External Communicationbull Official notification sent to all clients suppliers and customers as necessary

regarding restricted access to site and Business Continuity decisions

bull Communications in conjunction with Crisis Team decisions

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 5

A Pandemic is in full force later in this phase When this occurs state local and national authorities will most likely have policies regarding education and business closures Cartus will follow such policies in accordance with such directives Therefore depending on the region(s) where this Pandemic is prevalent the entire company may be shut down Cartus will continue to operate our business (in accordance with government requirements) by implementing Business Continuity and

providing building access to critical personnel as required to support our client needs Crisis Management Team to meet on a daily basis (as practical and likely remotely) to determine business and safety needs

The activities noted below are in addition to those noted in previous phases

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Critical personnel onsite only and will be required to wear surgical masks

bull Crisis Team determines ldquocriticalrdquo personnelbull Security to monitor compliance

FacilitiesOffice Servicesbull Buildings closed or limited access availablebull Access to building granted only to those who have had known cases of Pandemic

and have recoveredbull Security staffing may be limited to check site andor have limited hours depending

on need of critical team to access facilitybull Facilities team will check building daily andor be on site when critical team on sitebull No deliveries or visitor access allowed to site

bull Crisis Team working with governmental agencies to determine procedures

Human Resources Managementbull Human Resources teams working with governmental agencies and health officials to

determine HR policies and to ensure that employeesrsquo safety and health needs are met

bull Daily communications with Crisis Team government agencies and Human Resources team

Employee Travel Policybull No business travel will take place

bull Crisis Team to enforce

Education Activitybull None due to building closures

Internal Communicationbull Daily communications reguarding status available via email telephone emergency

hotlines and Cartus Alerts (where available)

bull Marketing andor Business Continuity Team provide daily updates

External Communicationbull Official notification sent to all clients regarding implementation of Business Continuity

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 5

A Pandemic is in full force later in this phase When this occurs state local and national authorities will most likely have policies regarding education and business closures Cartus will follow such policies in accordance with such directives Therefore depending on the region(s) where this Pandemic is prevalent the entire company may be shut down Cartus will continue to operate our business (in accordance with government requirements) by implementing Business Continuity and

providing building access to critical personnel as required to support our client needs Crisis Management Team to meet on a daily basis (as practical and likely remotely) to determine business and safety needs

The activities noted below are in addition to those noted in previous phases

Cartus ResponseAction Steps NotesResponsibilitiesHygieneInfection Controlbull Critical personnel onsite only and will be required to wear surgical masks

bull Crisis Team determines ldquocriticalrdquo personnelbull Security to monitor compliance

FacilitiesOffice Servicesbull Buildings closed or limited access availablebull Access to building granted only to those who have had known cases of Pandemic

and have recoveredbull Security staffing may be limited to check site andor have limited hours depending

on need of critical team to access facilitybull Facilities team will check building daily andor be on site when critical team on sitebull No deliveries or visitor access allowed to site

bull Crisis Team working with governmental agencies to determine procedures

Human Resources Managementbull Human Resources teams working with governmental agencies and health officials to

determine HR policies and to ensure that employeesrsquo safety and health needs are met

bull Daily communications with Crisis Team government agencies and Human Resources team

Employee Travel Policybull No business travel will take place

bull Crisis Team to enforce

Education Activitybull None due to building closures

Internal Communicationbull Daily communications reguarding status available via email telephone emergency

hotlines and Cartus Alerts (where available)

bull Marketing andor Business Continuity Team provide daily updates

External Communicationbull Official notification sent to all clients regarding implementation of Business Continuity

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

TRANSITIONPHASE

INTERPANDEMICPHASE

control act iv i ty pandemic phase

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G | 1 6

As the pandemic risk eases response activities move into the Transition Phase This phase begins when it is determined that continued assistance from pandemic response systems is no longer needed

The activities noted below are needed during this phase

Cartus ResponseAction Steps NotesResponsibilitiesReturn of the company to pre-event status The Crisis Team recommends specific actions to be taken

Impact assessmentbull Considers the physical and economic impact on Cartus from the pandemic

bull The Crisis Team measures such metrics as morbidity and mortalitybull The Crisis Team surveys clients and suppliers to determine if there is associated

economic impact from the pandemicbull The Team then provides a report to all involved parties

Post-event evaluation The Crisis Team determines whether any adjustments need to be made to the overall Pandemic Plan based on this evalution

Return to Interpandemic Phase activities

TRANSITIONPHASE

INTERPANDEMICPHASE

ALERTPHASE

PANDEMICPHASE

INTERPANDEMICPHASE

control act iv i ty t ransit ion phase

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

0 1 7C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

Cartus Guidelines on Ebola Exposure and Travel to Affected RegionsOur highest priority is the health and safety of our employees The Centers for Disease Control and Prevention (CDC) updates their travel health notices to inform travelers about current health issues related to specific destinations Cartus strongly discourages any nonessential personal travel by employees to any country now or in the future for which the CDC issues warning advisories due to widespread transmission of Ebola

Travel to Impacted RegionsIf an employee must travel for personal reasons to an impacted region they must notify the company prior to such travel Employees should be aware that certain health insurances and benefits may not cover them in the event that he or she becomes ill with Ebola since some insurance providers are excluding medical evacuation coverage for people who contract Ebola in affected regions Before traveling employees should check with their healthcare providers to ensure that they have the coverage they need

Returning to WorkIn order to protect the health and safety of all Cartus employees contractors and customer upon return from travel to any affected region employees are required to follow all CDC and government requirements regarding monitoring their own health conditions Before returning to work employees must contact human resources so that the Company may determine the appropriate timing of return to work If an employee has been in close contact with someone who has contracted Ebola or has a close family member who has been in close contact with someone with Ebola he or she is required to report such contact to the Company prior to returning to work

If an employee has traveled to the affected regions and experiences signs or symptoms consistent with Ebola they must report this to Cartus and seek medical attention immediately so that the health of all employees can be protected Symptoms of Ebola include fever headache muscle pain diarrhea vomiting stomach pain or unexplained bruising or bleeding An employee returning from an affected area should continue to monitor his or her health for 21 days after returning

Review ProcedureThere will be an internal committee comprised of the Chief Administrative Officer of Realogy Corporation the Vice President of Benefits the Vice President of Risk Management and the business unit Human Resources leader who will determine how to handle an employeersquos return to work and exhibiting symptoms after traveling to an impacted region or being exposed to someone with Ebola

In addition answers to the following questions are addressed in the Cartus Human Resources policy manual for Cartus Leadership (Levels 1-3)

1 What should I do if an employee in my office has Ebola or is exhibiting symptoms after either returning from an impacted region as determined by the CDC or has been in contact with someone who has Ebola

2 Who will make decisions as to the appropriate steps to take if an employee is suspected of having Ebola

3 What do I do if an employee has traveled to Africa but not to any of the impacted regions Should I ask that employee to stay home for 21 days or to obtain a medical certification

THE IMPACTaddendum for ebola outbreak november 2014

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

0 1 8C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

4 What can I ask my employees

5 Am I permitted to share information regarding an employeersquos travel plans to an affected region with my team

6 What can I do if an employee has just returned from travels to West Africa to an area impacted by Ebola

7 If an employee has returned from an impacted area can we advise him or her to stay home until 21 days have passed

8 If the Internal Committee makes a decision that an employee must stay home because they have traveled to an area impacted by Ebola and are exhibiting symptoms will that employee be paid during their time at home

9 If we have an unusual circumstance and need to discuss it with someone whom should we call

THE IMPACTaddendum for ebola outbreak november 2014

0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

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0 1 9C A R T U S | P A N D E M I C A N D I N F E C T I O U S D I S E A S E P L A N N I N G |

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom

copy 2015 Cartus Corporation All rights reserved Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation

Questions Contact Cartus Crisis Management Team at crisisteamcartuscom