Panagiotis IeromonachosAddress: Spirou Lamprou 22A, Kallipoli

Pireas, 18538 GreeceTelephone: +30 210 4186411Mobile: +30 6940812582 Email: ieromonachospanos@hotmail.com Date of Birth: 28th April 1974 (Age 42)Nationality: GreekPassport: GreekMarital Status: SingleLanguage Skills: Fluent English, Good German, Fluent GreekVisas: C1/D USA Visa valid till 06th September 2020Skype ID: panagiotis.ieromonachos1

Personal Profile

Having graduated from Alpine College (Swiss Business School for Hotel & Tourism Management in Greece), with a Diploma in Hospitality Management, that has provided me with exceptional management skills and tools. Additionally, 15 years of experience on cruise ships and five star hotels, in various positions, has given me enormous experience and great communication skills in the working environment. Professional, dynamic person, who always maintains a good public image. I am a service and guest-oriented professional, which strongly supports staff stability and team building spirit. I believe that Communication, Team Working Spirit and Attention to Detail are the cornerstones to provide exceptional service. My working background has been strengthened up in Disney Cruise Line in various positions such as Groups Manager (organising group events, conferences and meetings), Wedding Coordinator (organising weddings on board or at the beach of private island), Guest Services Manager (organising front desk operations and PBX telephone centre, organising rooms & suites availability & plan of cleanliness), Concierge Manager (responsible for 41 suites, responsible for cleanliness and availability of penthouse suites, full guest satisfaction of VIPs and maintenance of private Concierge Lounge), Cabana Manager (Cabanas at the beach of the private island of Disney, Castaway Cay, Bahamas), as Butler & Concierge for VIPs & Suites in “GRANDE BRETAGNE”, best luxurious 5* hotel in Athens/Greece, brand of Starwood Hotels, and currently as Guest Relations Manager in 5 star Hotel SANI BEACH, part of SANI RESORT in Greece. All these career stations have built an immaculate behavior and character, which have helped me to climb my career ladder.

Key Skills

Guest oriented and guest focused professional Provides excellent world class service Team building spirit management Budget minded manager Understands, organizes, performs and evaluates critical office and guest services functions,

such as conferences, events, cocktail parties Knowledge of dining services and protocol of table set up Maintains consistency and enthusiasm among the team Ensures compliance with safety and health regulations Initiates new ideas and projects and maximizes the efficiency and performance of team Knowledge of rooms division responsibilities Leads by example and organizes Front Desk, Telephone Operation Center and

Concierge Lounge

Professional Experience

Guest Relations Manager – SANI BEACH- 5 star hotel in SANI RESORT, Halkidiki, Greece March 15th 2016 – November 30th 2016 – Working for 5 star hotel SANI BEACH – 1100 guestsResponsibilities:Supervising a team of 8 members for the Guest Relations Desk and Executive Concierge Desk, supervising all guests’ challenges and assisting team for excellent solution of guest issues, recording and filing all guest issues, monitoring comments of guests in Trip Advisor.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Motivating team members of Guest Services Team for highest performance.Concierge Manager – Vantage Deluxe Travel www.vantagetravel.com March 05th - November 26th 2015 – Working for “VENTURE” 140 guests’ river boat Responsibilities:Providing exceptional service for 140 guests, providing valuable port information for all guests, full guest satisfaction and responsible for organizing all guests excursions and tours, assisting Front Desk Operations.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services.

Concierge Officer – Oceania Cruise Lines www.Oceaniacruises.comAugust 17th - November 20th 2014 – Working for “MARINA” 1,200 guests’ cruise ship Responsibilities:Providing exceptional service for 400 Concierge stateroom guests, providing valuable port information for all guests, full guest satisfaction of VIPs, assisting Front Desk Operations & organising the function and maintaining of the Concierge Lounge.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services.

Guest Services Manager – Windstar Cruises January 21st 2014 – August 10th 2014 - Working for “Wnd Surf & Wind Star” 300 guests’ cruise yachtsResponsibilities:Supervising a team of 9 members for the Front Desk & Telephone Centre Operations, supervising all guests’ challenges and assisting team for excellent solution of guest issues, recording and filing all guest issues, organizing rooms availability and plan of cleanliness for all rooms, preparing Daily Program of the yacht activities, organizing all Entertainment Activities of the Cruise (acting as Cruise Director), responsible for presentation of Senior Officers, organizing Officers and Captain’s Table.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Motivating team members of Guest Services Team for highest performance. Organizing Telephone Operator Centre and controls inventory of Guest Services.

Butler for VIPs with Concierge responsibilities – GRANDE BRETAGNE www.grandebretagne.gr May 15th – January 1st 2014, working for GRANDE BRETAGNE, 5* star luxurious hotel in Athens/Greece Responsibilities:Providing exceptional service for full guest satisfaction of VIPs, assisting Front Desk Operations & organising the function of Butler Service. Greet & welcome VIPs & escort them to their suites. Orientation of suite for guests. Responsible for full set up, cleanliness and maintenance of Royal Suite & Presidential Suite in GRANDE BRETAGNE. Organizing private tours, transportation arrangements and restaurant reservations. Wine selection skills and Dinner Service skills.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services for Butler Floor Suites.

Guest Services Manager – Disney Cruise Lines December 01st 2012 - March 01st 2013 - Working for “Disney Magic” 2,600 guests’ cruise shipResponsibilities:Supervising a multi-cultural team of 25 members for the Front Desk & Telephone Centre Operations, supervising all guests’ challenges and assisting team for excellent solution of guest issues, recording and filing all guest issues, rooms division responsibilities.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Motivating team members of Guest Services Team for highest performance. Organising Telephone Operator Centre and controls inventory of Guest Services.

Concierge Manager & Cabana Manager – Disney Cruise Lines www.disneycruises.comJune 22nd - October 20th 2012 – Working for “Disney Magic” 2,600 guests’ cruise ship Responsibilities:Providing exceptional service for 22 suites, full guest satisfaction of VIPs, assisting Front Desk Operations & organising the function of 16 luxurious Cabanas at the private island Castaway Cay of Disney, cleanliness and maintenance of Cabanas.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services.

Concierge Manager & Cabana Manager – Disney Cruise Lines www.disneycruises.comJanuary 06th - April 23rd 2012 – Working for “Disney Dream” 4,000 guests’ cruise shipResponsibilities:Providing exceptional service for 41 suites, full guest satisfaction of VIPs, maintaining and operating a luxurious Concierge Lounge & organising the function of 16 luxurious Cabanas at the private island Castaway Cay of Disney, cleanliness and maintenance of Cabanas.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Guest Services Manager – Disney Cruise Lines www.disneycruises.comSeptember 18th - December 16th 2011 - Working for “Disney Dream” 4,000 guests’ cruise shipResponsibilities:Supervising a multi-cultural team of 30 members for the Front Desk & Telephone Centre Operations, supervising all guest issues and assisting team for excellent solution of guest issues, recording and filing all guest issues, rooms division responsibilities, plan of Housekeeping.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Motivating team members of Guest Services Team for highest performance. Organising Telephone Operator Centre and controls inventory of Guest Services.Groups & Event Manager – Disney Cruise Lines www.disneycruises.comJune 26th - September 17th 2011 - Working for “Disney Dream” 4,000 guests’ cruise shipResponsibilities:Plans, organizes and supervises all Groups Events, functions and business conferences on board.Maintains proper communication between shore side group leaders, and department heads on board.

Achievements:Maintaining at highest standards services for groups events, functions and conferences,Solves last minute issues, practical, technical or financial nature before groups events.

Wedding Coordinator – Disney Cruise Lines www.disneycruises.comFebruary 07th - April 26th 2011 - Working for “Disney Dream” 4,000 guests’ cruise shipResponsibilities:Plans, organizes and coordinates Weddings and Vow Renewals on board.Maintains proper communication between shore side wedding planners and department heads on board.Achievements:Provides magical moments and organizes exceptional wedding receptions for guests.

As. Guest Services Manager-Opening/Set Up for “Disney Dream” Disney Cruise LineOctober 24th - February 06th -2010 - Working for “Disney Dream” 4,000 guests’ cruise shipResponsibilities:Supervising a multi-cultural team of 30 members for the Front Desk & Telephone Centre Operations, supervising all guest issues and assisting team for excellent solution of guest issues, recording and filing all guest issues.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Motivating team members of Guest Services Team for highest performance. Organising Telephone Operator Centre and controls inventory of Guest Services.Organized from the beginning the whole operation of Guest Services of a new ship, includingTelephone Operator, Front Desk, Inventory of Front Desk.

Crew Purser (Berthing, Crew Documents, Crew Finance) - Easy Cruise CompanyJuly 06th - November 12th 2009 – “Working for Easy Cruise Life” 500 guests’ cruise shipResponsibilities:Responsible for crew berthing, organising and filing crew documents, supervising crew finance,monitoring and preparing crew payroll, preparing crew documents for ship’s clearance purposes.Achievements:Maintained a very well organized crew office, responsible for monitoring crew rotation and crew par level.

Documentation & Clearance Purser - Easy Cruise CompanyMarch 20th - July 05th 2009 - Working for Easy Cruise Life” 500 guests’ cruise shipResponsibilities:Responsible for preparing ship’s documents and documents for clearance purposesMaintains good relationship with every port’s authorities’ officers.Achievements:Clearing the ship on time and keeping very good relationship with port authorities.

Credit Card & Payroll Purser - Easy Cruise CompanyApril 03rd - October 23rd 2008 - Working for Easy Cruise Life” 500 guests’ cruise shipResponsibilities:Responsible for monitoring all financial reports of cruise revenue, monitoring all guests’and crew accounts, closing financial periods of cruises, prepare and distribute crew payroll.Achievements:Ensure all financial revenue reports of cruises have been closed successfully,No loss of revenue for company, all crew payroll has been distributed successfully.

Front Desk Manager - Opening/Set Up Team “Easy Cruise Life” March 01st - September 29th 2007Responsibilities:Supervising a multi-cultural team of 10 members for the Front Desk & Telephone Centre Operations, supervising all guest issues and assisting team for excellent solution of guest issues, recording and filing all guest issues.Achievements:Managing and maintaining the highest standards of guest services and keeping at the highest level guests’ ratings for services. Motivating team members of Guest Services Team for highest performance. Organising Telephone Operator Centre and controls inventory of Guest Services.Organized from the beginning the whole operation of Guest Services of a new ship, including Telephone Operator, Front Desk, Inventory of Front Desk.

Education

2010-2008

20061992

Hospitality Management & Operations Diploma – ALPINE COLLEGE in Glifada/Greece (Associated with AH&LA)Modules included:

Supervision in Hospitality Industry Hotel & Restaurant Accounting Hospitality Facilities Management & Design Managing Front Office Operations Managing Housekeeping Operations Lodging & Food Service Industry Tourism & Hospitality Industry Managing Service in Food & Beverage Hospitality Sales & Marketing Security and Loss Prevention Management International Human Resources Management Training and Development Management USPH Seminar

Certificate of Hellenic Pursers Union – Purser B’Graduation from “ZANNIO” Greek High School

Additional Skills:Computer Literacy: Microsoft Windows 2000-03 & 2007/NT, MS Office, POS Systems, Internet applications, “FIDELIO” & “OPERA” Hotel Operations software, “TTG/DTS” Hotel operations software, “CRUISE MANAGER” software, “SILVERWHERE” F&B software, CCOW gratuities software, OARS shore excursions software, OAC On Line check in flight software.

References:Disney Cruise Line – Mario Alberto Gutierrez – Manager of Guest ServicesE-mail: gutierrezsolano@gmail.comAlpine College in Athens - Ms Hofmann Sybil (President/Chair of the Board)Email: shofmann@alpine.edu.gr