Pamela S. Samuels

SUMMARY OF QUALIFICATIONS MS Office (MS Outlook, Excel, Word, PowerPoint) – Proficient User SAP – Human Resources transactions, employee information, reports Concur Software – bill payment and expense reporting Competent and comfortable performing a wide range of secretarial and operational functions with

minimal supervision Self-motivated and enthusiastic to exceed goals, as well as a conscientious decision maker Team player Organizational and problem solver

PROFESSIONAL EXPERIENCE

AT&TAdministrative Assistant, Mass Market Opns. Support 07/2001 – 2/2009

Supported an executive director and three directors and their staff of more than 150 employees Prepared invoice and expense reports including reconciliation of corporate credit card expenses –

verify reports are coded correctly using Concur Software Point-of-contact for secretaries and employees on payroll, disability, and training reports Improved efficiency of the organization by creating a shared drive for the monthly organization

charts for the vice president Performed extensive administrative tasks such as scheduling meetings/conferences, calendar

management using MS Outlook, catering requests, weekly out of office report, maintained monthly organization charts using PowerPoint and travel arrangements

Used SAP to pull human resource reports and assisted managers with time approval Created and generated training reports, statistics and timelines for the vice president to ensure

annual mandatory training was completed utilizing the online training system Worked with the Output Management Team on the placement and reduction of the number of

printers and fax machines for a cost savings of 40% to the company Accurately maintained budget for business supplies and computer equipment for vice president Successfully facilitated office moves including telephone, voice-mail and Ethernet connections Efficiently organized and maintained employee personnel information and annual evaluation

information Field Coordinator role for the conversion of Ameritech employees to the eLink payroll system to

reduce costs to the company Prepare on boarding/off boarding of employees, contractor new hires, transfers and terminations

for the vice president and staff Achieved recognition for 40% savings to the company by analyzing software and hardware usage

for the organization of more than 180 employees Coordinated the process for employee payroll change requests for vice president’s organization Promptly handled absence time reporting and disability reporting as group time reporter for the

organization

Administrative Assistant, External Affairs Department 7/2000 – 7/2001 Supported Area Manager and subordinates of Executive Complaint Department Tracked the flow of executive and FCC complaints for thirteen member executive complaint

group. Also handled verbal and written complaints on an as-needed basis Prepared, distributed and filed quarterly report for Federal Regulatory manager Prepared weekly out of office report, maintained fax machines, copy machines, and printers Handled miscellaneous requests for executive complaint group and division secretary SAP administrator – performed time approval for department, pulled human resources reports,

salary information Input and tracked daily time reports Developed and supervised one non-management employee

Sr. General Clerk-A, Asset Management Group 10/1998 – 6/2000

Processed and reconciled invoices for computer software and computer equipment purchased and leased for the entire company

Tracked invoice errors and provided resolution of tracking errors Processed invoices and expenses for district including reconciliation of corporate credit card

expenses Provided training to employees on company systems and procedures

Revenue Management Representative, Revenue Mgmt. Center 11/1997 – 9/1998 Provided bill collection on outstanding residential accounts via inbound and outbound telephone

and written correspondence Evaluated customers’ credit worthiness Arranged payment plans with customers Posted payment information to customer accounts Prepared and issued service orders for customer accounts Provided resolution to miscellaneous collection and adjustment activities

Sr. Stenographer, Regional Sales 9/1990 – 11/1997 Processed and reconciled bill payments and expense reports for eight member sales force team Created Microsoft Office correspondence and PowerPoint presentations Provided administrative support such as phone coverage, shipping, fax/printer distribution, and

copying Provided calendar management and travel arrangement support

Sr. Stenographer, Missouri Rate Department 5/1989 – 9/1990 Provided administrative support to two directors and eight area managers including bill payment,

preparing correspondence, travel arrangements, scheduling meetings, handling incoming calls, conference and meeting planning

Maintained tariffs for five state region

EDUCATION

Graduate Bayless High School – St. Louis, MissouriCOBOL and RPG programming, South County Technical School – St. Louis, Missouri

VOLUNTEER ACTIVITIES

3/2009 - PresentPeer Advisory Board-Event Committee at GO! Network-Growth & Opportunities for Professionals