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PALS Public Services/Program RegistrationApril 11, 2013 10:00amSuffolk Cooperative Library System
System Update
Outstanding Issues Record Cleanup Huntington Move to LI LINK PALS Call Center Training Sessions
Encore Upcoming Features
Encore 4.2 Encore Mobile Encore Customization Location Linking Search Term Highlighting Items on Browse Display
Encore Upcoming Features
Encore 5.0 Date Range Refinements 3M eBook Checkout Overdrive Integration eBook Integration – Patron Record Expanded Item Display Graphical Shelf Browse
Date Range Refinements
3M eBook Checkout
Overdrive Integration
eBook Integration – Patron Record
Expanded Item Display
Graphical Shelf Browse
LI LINK Report and Review
Since going live on August 15, 2012, PALS patrons have borrowed approximately 5,000 items from LI LINK libraries across Long Island.
Average 45 items per delivery bin
Items borrowed by PALS patrons from LI LINK libraries
LI LINK Report and Review
Promoting LILINK as a patron-driven service
LI LINK Report and Review
Reminders: 1. Check out items before sending.
2. Cancel Requests you will not fill.
CHECK OUT
Overdrive Update
BREAKDEMO LABMEDIA LABASSISTIVE TECHNOLOGY CENTER
Write down something you can find in the SCLS Demo Lab, Media Lab or Assistive technology center that begins with the first letter of your name.
eCommerce for Program Reg
Live NOW! Libraries are free to test. Contact us if you would
like help setting up a test eCommerce program.
Complete Instructions: http://bit.ly/10BSmJe
eCommerce for Program Reg
Setup for Online Payment Required Programs:
1. Enter Program COST2. ECOMM REQ = Required3. Optional: Enter a Public note indicating that
full payment is due at the time of registration.
eCommerce for Program RegSetup for Online Payment Optional Programs:
1. Enter program COST2. ECOMM REQ = Optional3. ECOMM WARN = Message the patron will see
when opting to register without paying online. Enter only if you would like the message to differ from the default message.
Default Warning Message:NOTE: If you do not pay online now with your credit card, you will be unable to pay online later. You must call or come into the library to pay as soon as possible or your registration may be cancelled.
eCommerce for Program Reg
Best Practices: Need full reimbursement for this program? Add
4% to the cost of the program. Have a reimbursement policy in place and
make sure it is clear to patrons Programs should clearly display payment
requirement in a Public or Fee note Staff will need to register eCommerce programs
in Millennium Staff should monitor waitlist manually in order
to get payment for programs
eCommerce for Program RegFAQ’s
What Credit Cards are accepted?At this time, Discover, Master Card and Visa are currently the only accepted payment methods.
How will Libraries get the money for these payments?eCommerce payments are credited to a single merchant account via SCLS. The money is dispersed to the appropriate library quarterly.
What should we do if we need to refund a patron’s money?We can not credit money back to a patron at this time. Refunds will be made at the discretion of the individual library via their own financial arrangements.
How much gets deducted from the total collected for service fees?Each online payment is subject to fees from the credit card company and the merchant bank. The fees vary based on the number of transactions being processed and the amount of each transaction, as well as by the type of Credit Card used. When SCLS distributes eCommerce payments, it is less the amount of these transaction fees.
Program Registration FAQ’s
PALS Services Outside the Library Libraries across the nation are taking
their services out into their communities!
Library staff embedding themselves in their communities to provide library services at the point of need.
Penn State “Ask Cart” http://www.libraries.psu.edu/psul/berks/about/the_ask_cart_with.html
Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Library, WA
Poppy Johnson, Floyd Memorial Library http://bit.ly/Z9xYVI
Kokomo-Howard County Public Library Mall Reference Service http://on.fb.me/14OyoCh
Ambulance Riding Librarian, Indianapolis http://www.ambulanceridinglibrarian.com/
PALS Services Outside the Library
Online Self Registration Program Registration Search interfaces Offline Circulation Remote Millennium connections Remote Access Points
If we wanted to try this, what PALS Services are available to help?
Congratulations! You are now a member of the
Your temporary card number is
Bring this card to the library listed above within 30 days to complete your
permanent registration. OR
Download materials and use our online services today at
http://live-brary.com
Congratulations! You are now a member of the
Mastics Moriches Shirley Community Library Your temporary card number is
Bring this card to the library listed above within 30 days to complete your
permanent registration. OR
Download materials and use our online services today at
http://live-brary.com
Program Registration
Search interfaces
http://bit.ly/Zn7sBv
Leeward Community College – University of Hawaii http://bit.ly/12IATWp
Offline Circulation
Remote Millennium connections
Warwickshire Library Bookmobile – London, England http://bit.ly/10Mh0YU
Free Library of Philadelphia –Train Station Virtual Library http://bit.ly/ZFY2bi
Remote Access Points
Reference Desk Skokie Public Library http://www.flickr.com/photos/skokiepl/3920533251/
Reference Desk Edmonton Public Library http://bit.ly/ZFHIHs
Christian Zabriskie, Queens Library http://on.fb.me/Z2rEJz
I have long contended that a room full of books is simply a closet but that an empty room with a librarian in it is a library.
R. David Lankes, The Atlas of New Librarianship
General Discussion
Next Meetings:PALS Public Services/ Circulation September 19, 2013
PALS Program Registration October 24th, 2013
San Francisco Public Library – Sidewalk “Pop-Up” Library http://bit.ly/13Sm2cF
