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Volunteer Management – You Can Do It!
PaLA - October 4, 2015Wendy McClure, Human Resources Coordinator
Cleve J. Fredricksen [email protected]
Assess why this was said◦ Is this a one time task◦ Is this and overall expansion of services◦ Is this somewhere in between
Assess who is leading the search◦ Knowable of the organization◦ Enjoys people
“We Need Volunteers”
What are the needs of the library?◦ Listen to the library staff as to their needs◦ * Extra Step: Understand how each department
operates Develop a list of tasks
◦ Determine what day, what time & how often
Starting a Volunteer Program
Volunteer Policies◦ Minimum age◦ Confidentiality policy◦ Parent permission◦ Emergency contact ◦ Background checks
Basic Tools
Develop volunteer handbook◦ Dress code◦ Who to contact if I cannot volunteer◦ Benefits◦ Consequences if benefits are abused
Volunteer Procedures
Create a volunteer application Create a tracking system to record time and
contact information Create a job description Develop standard interview questions
◦ “When you walk into the library, where is the first place you go?” This tells you what the person enjoys.
Next Steps
Determine:◦ Who will interview the volunteer◦ Who will train the volunteer◦ Who will schedule the volunteer
* Hint: It is easier to have a list of possible tasks when you meet with the volunteer.
Hiring the Volunteer
Volunteer Schedule Sample
Volunteers have different learning styles Take time to explain using non library terms
such as ILL Write up instructions so the volunteer has
something to look over when you leave Keep checking on the volunteer. Let them
know it is OK to ask questions
Training
Take just a few moments in your day to chat with the volunteer. They feel appreciated. They also fill you in on ideas to improve or problems they had during their time volunteering that day. (It really is an informal review every shift.)
Arrange an event to honor your volunteers.
Take a moment in your day
Volunteer Appreciation Event
Volunteer Mission Statement Volunteer Beliefs Volunteer Values
What Next
Each volunteer has a tale to tell Share the story in general terms Watch as your personal story develops
Have Fun!