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e-Government Activities

Department of Public Service and AdministrationRepublic of South Africa

Portfolio Committee Briefing28th August 2001

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Background

The Constitution envisions a public service characterised by the following: Promotion and maintenance of a high standard of professional ethics;

Fair, equitable and impartial provision of services;

Efficient and effective utilisation of resources;

Encouragement of public participation in policy-making;

Culture of transparency, accountability and development;

Sensitivity and response to people’s needs.

The Presidential Review Commission report of 1998 recommended, among other things, a Public Service-wide ICT:

lead agency (i.e. resulted in creation of the State IT Agency )

forum to co-ordinate and consolidate efforts for improved service delivery

Policy

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Integrated public services Some of the Drivers

Public services available at all time (24/7)

One-stop-shop for life events

Public services available at all time (24/7)

One-stop-shop for life events

e-sourcing portals / e-procurement

Alternative financial models (e.g. PPP)

e-sourcing portals / e-procurement

Alternative financial models (e.g. PPP)

Education (e.g. e-learning, virtual campus) Benchmarking

Education (e.g. e-learning, virtual campus) Benchmarking

Cost PressureCost Pressure

Improving process efficiency through innovative ICT infrastructure, e.g. e-office

Integration of processes and systems

Improving process efficiency through innovative ICT infrastructure, e.g. e-office

Integration of processes and systems

Think big start small (e.g. strategy)

Modernising Government

Think big start small (e.g. strategy)

Modernising Government

Service OrientationService Orientation

Partnering with IndustryPartnering with Industry

Political InitiativesPolitical Initiatives

International CompetitivenessInternational Competitiveness

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BirthBirth

Education

Health Benefits

TravelTransport

PropertiesJob

Marriage Investment

Social

Communication

Environ Conditions DeathDeathPolitics

Tax

Research

National Defense

Examples of key areas in a citizen’s life that will require interaction with a Government Organisation.

IncorporationIncorporation

Finance

Subsidy/ Funding

Exports/ Imports

Human Resources

Business Development

Vehicle

Sales

Purchases

Administration

Accreditation Politics

Corporate Citizenship

LiquidationLiquidation

Communication

Research

Statutory Requirements

Examples of key areas in a Business’ life that will require interaction with a Government Organisation.

Source : Team Analysis

Integrated Service Delivery - around Life events of natural/legal persons

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Register or Submit Information

• School Attendance• Marriage• Unemployment Insurance• Tax Returns• Voters Role• File Police Reports• Death

Obtain Information

• Legal Advice / Legal Aid• Job Opportunities• Self Help / Counselling• School / Tertiary Institutions• Elderly Care• Overseas Travel• Public Transport Schedules• Hospital Services• Emergency Medical Advise• Traffic Conditions

Pay for Services

• Municipal Services• Traffic / Police Offences• Licence Renewal

Seek Opportunities

• Employment• Training / Skills Upgrading• Business • Export• Tender Opportunities

Make an Application

• Learners License• Drivers License• Identity Document• Passport• Permits• Pension Benefits• Welfare Grants• Government Housing• Govt. Subsidies

Ex

amp

les

Seamless Services around a Citizen/Business

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Definition of e-Government

Gartner Group defines e-Government as the - continuous optimisation of government service delivery, - constituency participation, and - governance by transforming internal and external relationships through technology, the internet and new media.

Source: Gartner Group

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Six phases of e-Government One-Stop Services

Source: Deloitte Consulting 2001

Degree of corporatetransformation

11

Informationprovision

22 33 44 55 662-way transactions

Multi-purpose portals

Personalized portals

Clustering of services

Comprehensive corporatetransformation to e-government

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e-Government Business Philosophy

Interoperability

Information S

ecurity

Econom

ies-of-Scale

Less D

uplications

Citizen Convenience

Lowered Costs

Increased Productivity

e-GovernmentBusiness Case

www.publicsrvice.gov.za

Giving effect to Presidential Review Commission’s Report of 1998

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User Awareness Policy Guidelines

Appropriate Use Policy Guidelines

Internet Policy Guidelines

Data Access Policy Guidelines

Remote Access Policy Guidelines

E-Mail Policy Guidelines

Compliance Policy Guidelines

Security Incident Policy Guidelines

Network Security Policy Guidelines

System Security Policy Guidelines

Information 'Ownership' Policy Guidelines

Information Classification Policy Guidelines

Founded on principles of the ISO 17799 standard

Information Security Framework The Information Security Framework seeks to address the following:

ISO17799Benchmark

Consulting onDraft Regulation

ProposedISF Handbook

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Interaction G2G

InteractionTransaction

e-Government Interoperability Framework

Modelled around the UK’s e-Government Interoperability Framework

PS – citizens / businesses

Local councilLocal council

District councilDistrict council

Provincial GovernmentProvincial Government

National Government.National Government.

Government organizationsGovernment organizations

International organizationsInternational organizations

Construction permits, taxes, social servicesConstruction permits, taxes, social services

Geodata, elections, car registrationsGeodata, elections, car registrations

Environment, emergencies (fire brigade, police), initiativesEnvironment, emergencies (fire brigade, police), initiatives

Statutory framework, passports, immigrationStatutory framework, passports, immigration

Country legislation, structural support, subsidiesCountry legislation, structural support, subsidies

Global export regulations, financingGlobal export regulations, financing

Typical offerings of public services Responsibility

Information

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Interoperability Initiatives

Information Flow Architecture - to eliminate unnecessary duplications

Extended Mark-up Language (XML) schemas to define common entities (e.g. Citizen, Company, etc.)

Project with Dimension Data to register births and deaths at medical institutions and automatically update HANIS accordingly

Enabling the sharing corporate information, for planning, from different sources

Modelled onUK’s e-GIF Consulting on

Draft Regulation

ProposedMIOS Handbook

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Leveraging Economies-of-ScalesBuying Smarter, Cheaper, and Faster

Avoid current exploitations (e.g. license fees, pricing, etc.)

Limit current unscrupulous (hindering service delivery) appeals from vendors - through multiple award contracts

Introduce mechanisms to enable organs of state to buy cheaper, faster, and smarter (e.g. GSA type schedules negotiated by an ICT Common Service Provider as envisaged by the PRC)

Create centres of excellence for ICT-type Contract Management, Project Management, Specialised Skills,etc.

Develop and sustain local ICT, especially Black managed and owned, industry

Leverage strategic partners in enabling e-GovernmentModelled onUSA’s GSA

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Leveraging Economies-of-Scale - proof of concept

Public Service-wide license fees

Seat Management

Contract Management

Specialised Skills

Call Centre

G2G portal

While Procurement Act and SITA Actare synchronised

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Eliminating Unnecessary Duplications

Government IT Council - co-ordinating and consolidating e-Government efforts

Minimum Interoperability Standards - eliminates the need to duplicate

Completed Inventory of Government Information Systems Full picture of Information Systems (i.e. Duplications, costs, vendor

market share, skill base,etc)

Envisaging a Special e-Government Project Co-ordination Unit

Strategic e-Government projects will be co-ordinated centrally Call Centre (i.e. voice, text, and transactional)

Public Service Portals (e.g. G2G, G2C, G2B, etc)

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What is to be done?

Conceive institutionalized way of engaging private sector, tertiary institutions, community based organization, etc.

National plan, conceived by all role players, on access to ICTs

Develop skills necessary to propel e-Government mode production

Stimulate interest in re-engineering the back-office as a matter of priority

Move towards results oriented framework (food on the plate principle) - pay for results not process

Learning and sharing of experiences

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Government IT Officers’ Council

Giving effect to the Presidential Review Commission of 1998 to:

“… co-ordinate and consolidate…” Public Service ICT efforts

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Purpose - given the cost of ICT’s

Co-ordinate and Consolidate e-Government efforts in the Public Sector

Share experiences (i.e. good or bad) to avoid same or learn from others mistakes, and establish best-practice

Recommend policies, regulations, best-practice, etc. to the Minister of Public Service and Administration

Benefits to date:Current Consultative Paper on e-Government Policy Framework

Draft e-Government Regulations (e.g. ISF, MIOS, etc.)

Identifying e-Government Projects with the greatest impact on service Delivery (e.g. G2G, Call Centre, ICT procurement, etc.)

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Thank You