Packing & Shipping

Solution

Wei Liu

Hong Kong China

MethuenWilmington Andover

Nogales

Plano

Rochester

Production Servers

SHIP1 SHIP2

Interaction & Work Flow

Active workflow

Inactive workflow

Active workflow

Inactive workflow Model 1 - Physical Servers

Router

Primary server

Stand-by server

SAN

Storage Controller

PROD

PROD

US-XXX-XXX3

US-XXX-XXX4

Model 2 - VMware

VMwareVMware

Router

QUAL

DEV

Active workflow

Inactive workflow

Active workflow

Inactive workflow

SAN

Storage Controller

Applications Clone

PROD QUAL or DEV

MySQLSQL Server

Spex PlugSpex Plug

MySQLSQL Server

Spex PlugSpex Plug

Clone major sub-systems on demandClone major sub-systems on demand

Images copy & past

QUAL

DEVDEV

QUAL

Copy/save on schedule & on escalation; past on demandCopy/save on schedule & on escalation; past on demand

Database Clone

PROD QUAL

DEVPROD

Refresh

Refresh

Refresh on demand and/or on schedule Refresh on demand and/or on schedule

MySQL

SQL Server

MySQL

SQL Server

MySQL

SQL Server

MySQL

SQL Server

“There is no commercial invoice print out again, pls. help to fix it ASAP”

“When you experienced the printing issue about a month back you told me Chris fixed it how did he fix that issue but can not fix the other issues?”

“I have told you Chris fixed the problem sometimes, but Idon't know why he can not fix now”

“I have talked with IT team…What was wrong with the printer, and what did they do to repair it?”

“Please read my comments in RED!…”

Printers were not happy

After reviewing the issue, I believe that Lydia has suffered a lot for long time, because it frequently happened to that printer meanwhile more than 30 other printers have had same problem, such as: ... ...One of the incorrect logics in printing process is:

Whenever the problem or issue happen, one of printer processes sends message back the application server, for examples, there are no paper. the server pops up a screen to ask"...There was an error found when printing the document.... Do you want to retry or cancel the job?". Obviously there are no people to answer...

After user inputs paper into printer, the process still waits for answer from server, and as long as possible. By following the rule "First In First Out", the incoming jobs line up in the queue due to the stuck job in front of them.

The solution is to disable this popup. Here is the procedure….….

The route cause is a default setting on windows 2000

“Wow....thank you for your smart finding for us to fix the issue!”

Databases Backups & Jobs

Name Schedule(CST)

Kewill_pvs_full_backup

Kewill_pvs_differential_backup

Kewill_pvs_incremental_backup

mysql_full_backup.sql (Flagship)

Master_full_backup

Model_full_backup

Msdb_full_backup

Mks-Ship Confirm Report Data

Event Records