PaCE 550/551 Evaluation

Based actual performance of

enterprises•Fall term: performance

measurement system and the performance targets that you set

•Spring term: achievements given the targets set for your enterprises in the fall.

Performance targets should be:

comprehensive -- reflect your main objectives in both aspects of your enterprise aspirational and realistic

Aspirational means that they should stretch

you. Hence, • the best that PaCE teams have

achieved in the past might be considered a B performance;

• the best that similar (i.e., same line of business, target markets, or missions) enterprises achieve might be an A standard;

The Balanced Scorecard

• focuses on four perspectives: –Financial, –Customer, –Internal Business Process–Learning and Growth

Help organizations focus on long-term mission

–Conceived with Information Age business dynamics in mind.

–Uses a range of "leading and lagging" indicators to evaluate whether a business is moving toward its strategic goals.

A communication mechanism

– Lets front-line workers see how their efforts contribute to the enterprise's success.

– Lets front-line workers explain to other participants in the enterprise the day-to-day realities that affect their progress.