Tuesday, November 16, 2010

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Supply Chain Management for Social Care Personalisation

CampaignDevelop workforce supply

RecruitSegment workforce according to employment status and agencysupplier

CoordinateCoordinate accreditation, CRB, insurance, registration for Personal Assistant

SelectUpload Personal Assistantand supplier capacity to system for selection bypurchaser

SupplyEnsure transactional arrangements in place to initiate care packages

Care purchasers: Service User / social workers /

care brokersService User employs Personal Assistant

Agency supplies employed Personal Assistant to Service User

Self-employed Personal Assistant sells service to Service User

Benefits Potential

Supply Chain Manager – HighCommissioning Authority – High

Service User – HighPersonal Assistants – High

Supplier Agency – Low

Expected 4% labour cost reduction delivered by market

leverage and up 30% lower cost of with Personal Assistants

The Opportunity:Supply Chain Management; Project and Programme Management inc. IT and Process Integration; Benefits Realisation; Strategic HR – Accreditation, Insurance CRB, Payroll and Tax / NI for Personal Assistants; supply and demand metrics

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Tuesday, November 16, 2010

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Demand Management for Social Care Personalisation

Potential to convert supply driven chain into demand driven with responsive data driven system reacting to known demand rather than anticipated forecasted demand.

Purchasing

Evaluation

Service Distribution

Quality

Informed Decision Making

Fulfil order receipt

Value Proposition

Added Value / up-selling

Customer Insight Market Segmentation

Transactional Processes

Benefits

• City Council• Demand and Supply

management link to RAS

• Existing contracts managed out

• SC cost leverage• Much needed market

development• Market innovation• Meets government PPF

objectives• One stop shop

• Matrix• Marketability for MSP

Labour• Marketability for ASC

software• SC labour margins• New self employed

customer base• New income streams such

as margin from new markets, self employed accounts and tax services

• Citizen• Market Choices• Price competition• New Services to meet

outcomes• Self employed services

such as accounts and money management services

• One stop shop