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Annual Report 2018
Page 2 of 33
About Us
Heartware Network (estb 2000) is a registered Society with the Registry of
Societies (ROS), and a registered Charity with the Institution of Public
Character (IPC) status under Commissioner of Charities (COC), under the
Ministry of Culture, Community, and Youth (MCCY).
We seek to instill positive values and build strong character in youth
between ages 14 and 35.
We engage our young to be resilient, innovative in serving others,
and to be entrepreneurs rooted to Singapore as their home. We
are committed to transforming the lives of under-served children
and youth by empowering them with greater confidence in their
abilities, so as to achieve a brighter future.
Vision
To be the trusted youth developer, enabling youths to become
resilient and active community champions.
Mission
Igniting the hearts of youths and imparting them with values, character
and skills to make a real difference to the community.
Heart Values
I D A R E Integrity Dedication Authenticity Resilience Enterprise
Do the right
thing, honour our
words, and take
full responsibility
for our actions.
Dare to imagine,
and have a “can
do, will do” spirit;
constantly look for
opportunities to
create, innovate,
and build.
Being whole-
hearted and
committed to
give our best
from start to end.
Stay true to
‘service from the
heart’ and our
mission in
whatever we do.
“Never say die”
even in the midst
of struggles and
failures, constantly
facing challenges
head on.
Annual Report 2018
Patron, Advisors, & Board of Directors ………………... 4
Message from Director …………………………………….. 6
A Look Back at 2018 ………………………………………... 7
YouthBank ……………………………………………………. 8
Office Opening cum Logo Refresh ……………………… 9
Key Events in 2018 President’s Challenge Volunteer Drive 2018 ………... 14 Appreciation Through Service! 2018 …………………. 16 River Hongbao 2018 …………………………………….. 18 “We Love Our Teachers” Project 2018 ..……………… 19
Youth Development Heartware Support Our Pioneers 2018 …..…………… 21 Heartware Tuition Programme 2018 …..……………… 22
Heartware – National Day Parade Hospitality
Management 2018 ……………………………..………..
23
Youth Leadership
Heartware Academy
Associate Clubs ……………………………………
Heartware Acclaim Endowment Study Fund ..
25
26 Heartware - Character and Citizenship Education
Leadership Programme 2018 …………………………...
27
28 Marina Bay Sands Apprenticeship 2018 ...……
Youth Entrepreneurship Youth Business Conference 2018 ……………………… 31
Accounting Matters ………………………………………… 33
Table of Contents
Page 3 of 33
Annual Report 2018
Chief Patron
Mr K Shanmugam
Minister for Law and Minister for Home Affairs
Advisors to the Board Assoc Prof Ho Peng Kee
Former Senior Minister of State
(Ministry of Law and Home Affairs)
Mrs Yu-Foo Yee Shoon
Former Minister of State
(Ministry of Community Development,
Youth and Sports)
Board of Directors
Chairman
Mr Bill Foo
Vice-Chairman
Mr Lim Teck Yin
Honorary Secretary
Mrs Oon Jit Seng
Honorary Treasurer
Mr Vinay Agrawal
Audit Chairman
Dr Ting Seng Kiong
Programme Chairman
Mr Raymond Huang
Board Members
Mr Anthony Lim
Mr Jeffrey Wong
Mr Vincent Leow
Page 4 of 33
Annual Report 2018
Board Member Current
Designation
Date of First
Appointment to
Board
Occupation
Board
Attendance in
2017/2018
Mr Bill Foo Chairman from 23
May 2017
31 Jul 2013 Chairman, Unigestion Asia
Pte Ltd
4 of 4
Mr Lim Teck Yin Vice-Chairman
from 26 May 2016
to 27 Jun 2018
16 Feb 2006 Chief Executive Officer,
Sports Singapore
1 of 4
Mr Oon Jit Seng Honorary Secretary
from 23 May 2017
2 Jul 2007 Senior Vice President
Head, Business Strategy
Group
Planning Dept, Asia
Pacific Division
Sumitomo Mitsui Banking
Corporation
4 of 4
Mr Vinay Agrawal Honorary Treasurer
from 26 May 2016
26 May 2016 Managing Director,
Global Head of
Subsidiaries Group, ANZ
Bank
4 of 4
Dr Ting Seng Kiong Audit Chairman
from 26 May 2016
27 Apr 2012 Professor, Nanyang
Technological University
4 of 4
Mr Raymond Huang Programme
Chairman from 23
May 2017
1 Jun 2013 Chairman,
Kairos Asia Consultancy
Pte Ltd
3 of 4
Mr Anthony Lim Board Member
from 23 May 2017
23 Jun 2015 Executive Chairman,
Acclaim Insurance Brokers
Pte Ltd
3 of 4
Mr Jeffrey Wong Board Member
from 26 May 2016
18 Feb 2009 Group Director,
Corporate Services
Group, Health Sciences
Authority
3 of 4
Mr Vincent Leow Board Member
from 23 May 2017
2 Jul 2007 Partner, Allen and Gledhill
LLP
4 of 4
Ms Amanda Tan Board Member
from 23 May 2017
to 26 Apr 2018
23 Jun 2015 Director, Lombard
International
0 of 2
Page 5 of 33
The Heartware Network Board of Directors is made up of 10 members who were elected, and served
for a term of two years. All Board members are not paid any remuneration or director’s fees. There is a
maximum term limit of two consecutive years for Treasurer position.
The Board meets at least once every four months with a quorum of simple majority. No staff member
sits on the Board.
Board of Directors
Annual Report 2018
Page 6 of 33
Heartware Network exists to encourage youths to be more involved in serving the needs of others,
while developing themselves to be better. Our youth have the ability and the responsibility to make
this world connected, more hopeful, stable, and peaceful. Youth is the spirit of adventure and
awakening.
On top of growing our established in-house programmes like the Heartware Tuition Programme and
Heartware Support Our Pioneers, Heartware bridged partnerships with many social service
organisations in 2018 under the President's Challenge Volunteer Drive. This opened up wondrous
opportunities for our volunteers to interact with communities of diverse needs, so that they gained
greater awareness for what's beyond school, work, and home.
We also founded Heartware Academy by consolidating our 18 years of training experience and
curriculum development, hoping to pass this knowledge down to the next generation of youth in a
self-sustaining cycle.
I would like to thank all our volunteers, partnering organisations, donors, and sponsors for their fervour,
contribution, and support. As a family, we appreciate everyone’s heart and hard work, as there is no
kinder act than helping someone freely and sincerely.
Everyone has a part to play in making our community a more compassionate, and inclusive space.
Let us also continue to elevate the spirits of youth in Singapore.
…If it is not from the heart, it is not worth doing...
Warmest blessings,
Tan See Leng
Executive Director
Annual Report 2018
Page 7 of 33
Heartware Tuition Programme 2018 Jan to Dec 2018 Volunteer tutors from tertiary institutions provided weekly tuition to primary
school children whose parents are incarcerated and/or come from low –
income backgrounds.
Heartware Support Our Pioneers 2018 Jan to Dec 2018 Volunteers commenced bi-weekly visitations at the homes of 79 elderly living
in studio apartments.
River Hongbao 2018 12 to 19 Feb 2018 8 volunteers acted as liaison officers responsible for hosting
performers from China and Taiwan.
Heartware – National Day Parade Hospitality
Management 2018 Feb to Aug 2018 440 qualified volunteers contributed to the smooth operations of
the parades in terms of crowd management, security checks, and
logistical support.
Heartware Academy; Media Volunteers 2018 Apr to Dec 2018 10 media volunteers raised awareness for the volunteering scene
by contributing to fresh content. They specialised in photography,
videography, journalism, or content creation.
Youth Business Conference 2018 2 to 3 Apr 2018
The Youth Business Conference 2018 welcomed youth
entrepreneurs who were interested in expanding their businesses
beyond Singapore’s shores and into Commonwealth Asia
countries.
“We Love Our Teachers Project” 2018 27 to 30 Aug 2018 3,500 beautifully-wrapped apples sponsored by Sheng Siong
Group Ltd were presented to teachers from 23 secondary schools.
The gifts were complemented by customised cards coloured by
children from President’s Challenge beneficiary organisation
Kampung Senang Education and Charity Foundation.
Appreciation Through Service! 2018 8 Dec 2018 211 beneficiaries from various President’s Challenge 2018
benefitting organisations and Heartware’s social service partners
were paired with 216 Heartware volunteers for a half-day of fun
and games at ITE College Central.
President’s Challenge Volunteer Drive 2018 Mar to Dec 2018 Heartware curated 2,546 volunteering opportunities out of an assigned
2500, and benefitted 19 President’s Challenge beneficiary organisations.
Heartware – Character and Citizenship Education
Leadership Programme 2018 Mar to Nov 2018 Students from 4 secondary schools were trained in curriculum focused on
Community Problem-Solving, so that they may diagnose and act on issues
close to their hearts.
Heartware Academy; Volunteer Facilitators 2018 Mar to Dec 2018 6 volunteer facilitators spoke to audiences and exercised facilitation skills
to support Heartware’s events as emcees, moderators, or trainers.
Office Opening cum Logo Refresh 17 Jul 2018 Heartware officiated the move to a new 3,628 sqf smart and eco-friendly
office space at Ganges Avenue, in the presence of esteemed donors,
sponsors and partners, and graced by Minister Desmond Lee.
Acclaim Endowment Study Fund 1 Nov 2018 Heartware Network officiated a partnership with Acclaim Insurance
Brokers Pte Ltd to set up a S$1 million Heartware Acclaim Endowment
Study Fund to support youths in their tertiary education.
Marina Bay Sands Apprenticeship 2018 12 to 23 Nov 2018 26 student apprentices spent two weeks of their year-end holidays as
apprentices at the Marina Bay Sands attractions and the ArtScience
Museum.
Annual Report 2018
YouthBank is Heartware Network’s proprietary online volunteer
management system for volunteers involved in our programmes
centered on Youth Development, Youth Leadership, and Youth
Entrepreneurship.
The portal assists the organisation in the monitoring of youth volunteers
by tracking their hours of contribution to Heartware’s programmes, as
well as their level of responsibility (e.g. volunteer, volunteer leader,
facilitator). The portal further enabled the organisation to
longitudinally track the engagement and development of youth
volunteers across a specified period of time. This allowed the
organisation to customise the development support to individual
youth volunteers’ needs.
Since 2018, YouthBank has facilitated the engagement of 15, 088
youth volunteers who contributed 666, 194 hours in their service the
many volunteering programmes under Heartware Network.
YouthBank has also launched its mobile application so that the portal
is made more accessible to our volunteers. It boasts a user-friendly
interface that allows youth to scan through their volunteer records,
affirm their volunteer engagement hours, and check in and out of
volunteer events using generated QR codes.
The YouthBank mobile App can be downloaded from
App Store or Google Play.
15, 088
666, 194
27,758
Page 8 of 33
As at Dec 2018,
youth volunteers
engaged through
Youthbank
volunteer hours
recorded
volunteer days
in equivalent
33
133
primary schools
engaged
secondary schools,
tertiary schools,
and institutes of
higher learning
engaged
Annual Report 2018
“Our smart and eco-friendly work space will not only reduce the ecological footprint and greenhouse gas emission of our
office, it will also create a much more sustainable workspace. We hope to motivate and inspire our staff and youth
volunteers to act sustainably in their daily tasks. The benefits of this initiative will go far beyond Heartware Network.”
Tan See Leng, Executive Director
Heartware Network
Heartware Network has moved into a 3,628 sqf green and
smart office space at Ganges Avenue.
17 July 2018 marked this milestone event, and was
celebrated with esteemed donors, sponsors and partners,
and graced by Mr Desmond Lee, Minister for Social and
Family Development and Second Minister for National
Development.
The new office hosts a multitude of activities within the
same space, enabling the organisation to increase its
engagement of youth volunteers to serve a wider
community. These activities range from curation of
community projects by youth leaders, selection of youth
applicants for youth programmes and on-boarding &
training of youth volunteers before they are deployed on
the ground to provide services to the local communities.
Smart
Eco-friendly
Sustainable
Value-Driven
Guest-of-honour Minister Desmond Lee presented our sponsors
with letters of appreciation decked in golden frames.
L to R: Dr Ang Hak Seng, Deputy Secretary for Culture, Community, and
Youth, Commissioner of Charities, Mr Bill Foo, Chairman of Heartware
Network, Mrs Yu-Foo Yee Shoon, Advisor to the Board, Former Minister of
State (Ministry of Community Development, Youth and Sports), Mr Desmond
Lee, Minister for Social and Family Development and Second Minister for
National Development, Tan See Leng, Executive Director, and Raymond
Huang, Founder of Heartware Network.
Page 9 of 33
Annual Report 2018
A flexible and spontaneous work environment, the office
serves to showcase what the organisation represents –
encouraging and empowering participation and
volunteerism in youth. This is achieved through the
introduction of a distinctive and iterative modular grid
furniture system that iterates with various plug-in elements.
The design also acts as a canvas for customisable spaces via
tiered bleachers on wheels, loose seating and individual
pedestals which can be packed back into the cabinetry.
Writable surfaces are also freely available throughout the
space, encouraging participation from youths while allowing
them to create their own identity within the space itself.
Heartware Network would like to thank these sponsors that
made the new eco-friendly and smart office possible:
1. DP Architects Pte Ltd
2. ABB Pte Ltd
3. Water + Plants Lab Pte Ltd
4. Courts (Singapore) Pte Ltd
5. Europa Interior (S) Pte Ltd
6. Formica (Singapore) Pte Ltd
7. Suncreen (Singapore) Pte Ltd
8. TaZ Corporation Sdn Bhd
9. Zenterra Group
Each staff has a pedestal that allows easy transfer and movement
of personal belongings.
Minister Desmond Lee struck a conversation with our volunteer
leaders at a cosy elevated seating near the reception area.
Swings were a popular feature of the office for our staff and
volunteers to unwind and rock their troubles away. Guests like
National Day Parade 2018 EXCO Chairman BG Alfred Fox and Head
Organising Secretariat LTC Nicholas Wong gave the swings a try.
Page 10 of 33
Annual Report 2018
What do our new logos mean to us?
The new Heartware Network logo is made up of
three connected components: the Heart graphic,
and the ‘Heartware’ and ‘Network’ word mark.
Inspired from the original logo, the refined Heart
graphic represents the hallmark of every act of
service, from the deep reservoir of the heart.
The free-styled typeface symbolises the youth’s
life values in making a real difference to the
community.
The most prominent feature of the new
YouthBank logo is the interconnecting puzzles
that symbolizes a mutually beneficial partnership
between three dynamic parties: External
stakeholders (blue), community partners (red),
and our youth (yellow).
Each puzzle consists of round shaped circles on
both ends, resembling people with open arms.
The Office Opening was not just a celebration of our move to the new office venue, but also the unveiling of
new logos that reflect the vibrancy of our youth.
Teamwork is depicted by connecting the Heart
symbol to the ‘Heartware’ word mark.
Yellow represents our youth’s inspiring positivity,
with a burning red for their dedication and
commitment to deliver the best. Blue reflects
being real and staying true in everything we do.
Together, the logo tells a message of our youth
fostering volunteerism for life, and building a
compassionate society.
The word ‘Youth’ in yellow signifies the
inquisitive-minded youths, while the word ‘Bank’
in red represents Heartware's dedication and
commitment to deliver the best in everything we
do.
Designed to define YouthBank's mission as
national youth volunteer movement portal, the
simple and recognisable logo identity ensures
youths have access to this immense potential
learning and networking platform.
Page 11 of 33
Annual Report 2018
Page 12 of 33
With the opening of our office, Heartware Network has also hosted visits by interested parties, notably teachers from
Anglo-Chinese Junior College, and delegates from the Laos People’s Revolutionary Youth Union. In these visits,
guests were treated to an overview of the organisation’s vision, mission, and programmes for the community. They
appreciated Heartware Network’s unique position as a youth developer from learning about the organisation’s
work, the office space that supports such efforts, and heartfelt sharings by our directors and volunteers.
The visit by the Laos People’s Revolutionary Youth
Union was accompanied by Dr Ang Hak Seng,
Commissioner of Charities and deputy secretary of the
Ministry of Culture, Community and Youth. In his
opening speech, Dr Ang graciously shared about his
conviction in Heartware Network’s work:
“If you ask me, one of the organisations that I am
proudest of is Heartware Network. This is because
Heartware mobilises youth not only by sustainable
quantity, but also by quality.
An example is the annual Heartware-National Day
Parade Hospitality Management. It’s not only about
youth coming in to do the actual deployment work
like ushering spectators, but there is also the presence
of the Heartware Academy to develop the leadership
of the youth.
The ability to mobilise youths is but one capability, and
to do it many times over is another kind of capability.
But the ability to develop youth into leaders who can
mobilise others, that is when the multiplier effect
happens.”
Dr Ang Hak Seng, Commissioner of Charities and deputy
secretary of the Ministry of Culture, Community and Youth,
welcomed the Laos delegates to Heartware Network office.
A Laos delegate looked on curiously over the work of a
Heartware staff as they were given a tour around the
staff-only areas.
Volunteers from different programmes shared their
volunteer experiences with the guests, which included
stories of challenges, triumphs, and growth.
Teachers from Anglo-Chinese Junior College
particularly enjoyed listening to the volunteers’
sharings and hearing their thoughts on the youth
volunteer scene in Singapore.
Annual Report 2018
Page 13 of 33
Annual Report 2018
“As a youth, I would not have understood or experienced on some of the things [the beneficiaries]
shared, but I still learnt how important it was to have trust, be it in ourselves or our loved ones. We
also have to overcome our hardships and adversity to become stronger in everything that we do. I
truly found every bit of volunteering for this MDAS Live Above Carnival a meaningful experience.”
Bernice Koh, 15
Student of Yuan Ching Secondary School
Muscular Dystrophy Association Singapore Live Above Carnival 2018; Volunteer
Istana Open House – Deepavali 2018; Volunteer
Heartware – National Day Parade Hospitality Management 2018; General Volunteer
Initiated by former President S R Nathan in 2000, the President’s Challenge is a movement supported by the kindness and
generosity of people from all walks of life to care for the less fortunate.
Heartware Network was awarded the role of a Volunteer Manager under the President’s Challenge Volunteer Drive in
2018. It was a propitious opportunity for the organisation, who has prided itself over close to two decades of reliable
volunteer management.
2546 Volunteer Opportunities
19 Beneficiary Organisations
15 Partnering Organisations
“The biggest lesson was that most of us are quite fortunate, even after having spent just a day with the
beneficiaries or refurbishing their houses. We felt better to have impacted someone else’s life. It really requires
us to have the heart to work through the planning phase because one person alone wouldn’t be able to do it.
But if all of us put in the effort and have the heart to help these people, it becomes a meaningful event and
the outcome is really satisfying.”
Clement Chong Wen Hao, 23
Year 2 Banking and Finance Student at SIM-UOL
SIM-UOL Student Representative Council (SRC) Transformers 2018; Volunteer Overall In-Charge
The SIM - UOL SRC Transformers team
refurbished 10 household units on 15
December 2018 from 9am till 9pm.
Page 14 of 33
The Heartware volunteers and members
of public listened raptly to Daryl’s
sharing as a boccia player who lives
with muscular dystrophy.
Annual Report 2018
1. Acclaim Insurance Brokers Pte Ltd
2. Anderson Junior College
3. Canberra Secondary School
4. CHIJ St Nicholas Girls’ School
5. Hougang Secondary School
6. ITE College Central
7. Movement for the Intellectually Disabled of
Singapore
8. Nan Chiau High School
9. Nanyang Junior College
10. National Junior College
11. Northbrooks Secondary School
12. Sheng Siong Group Ltd
13. Singapore Institute of Management-University
of London (SIM-UOL)
14. Sunscreen (Singapore) Pte Ltd
15. Taman Jurong Zone C RC Youth Chapter
1. Abilities Beyond Limitations and Expectations
2. AMKFSC Community Services
3. Daughters of Tomorrow
4. Deaf Sports Association
5. Dover Park Hospice
6. Dyslexia Association of Singapore
7. Epworth Community Services
8. HCSA Community Services
9. Kampung Senang Charity and Education Foundation
10. Methodist Welfare Services
11. Metta Welfare Association
12. Movement for the Intellectually Disabled of
Singapore
13. Muscular Dystrophy Association Singapore
14. Singapore Association for Mental Health
15. Singapore Association of the Visually Handicapped
16. Society for the Aged Sick
17. SPD
18. Sree Narayana Mission Home for the Aged Sick
19. YMCA Singapore
In 2018, Heartware Network successfully curated 2,546
volunteering opportunities out of an assigned 2,500, and benefited
19 President’s Challenge benefitting organisations:
Our youth and corporate volunteers served
beneficiaries in the President’s Challenge beneficiary
organisation through activities such as befriending
efforts in novel excursions, home refurbishments, and
skills-based workshops. From these close interactions,
volunteers gained valuable insights into the lives of the
less fortunate, and were richer in experience and
character by the end of each engagement session.
Heartware Network would like to thank these partnering
schools and organisations from which youth and
corporate volunteers dedicated their time and effort
into our President’s Challenge collaborations:
Heartware Network volunteers accompanied beneficiaries
from Epworth Community Services Society, MINDS Me Too!
Club, and SPD at the Istana Open House – National Day.
11 Heartware Network volunteers and 9 staff from Sunscreen
(Singapore) Pte Ltd visited and gifted goodie bags to
terminally ill patients from Dover Park Hospice. Page 15 of 33
Through the building of connections with a selected pool of social
service organisations, Heartware Network could lend its training
knowledge and volunteer resources to other social service
organisations, who can gain from the extra help. Our youth and
corporate volunteers, in turn, were exposed to a wider range of
communities in need, which encouraged greater inclusivity in the
society.
Annual Report 2018
10 Booth Partners
10 Sponsors In-Kind
211 President’s Challenge
Beneficiaries
216 Volunteers
1956 Volunteer Hours
‘Appreciation Through Service!’ was the theme of this year’s
Heartware Network volunteer appreciation event.
It was an unprecedented spin to the annual tributes that
were simple affairs and typically placed only our volunteers
in the spotlight.
Held at ITE College Central’s Tay Eng Soon Convention
Centre on 8 December 2018, beneficiaries from various
President’s Challenge 2018 benefitting organisations and
Heartware’s social service partners like HCSA, AMK FSC, Sree
Narayana, SPD, joined the celebrations. They were paired
with Heartware volunteers for half a day of fun and games
at game booths put together by our youth volunteers, social
service partners, and sponsors.
The scale of the event was befitting the year’s work in
establishing close partnerships with various communities
invested in making a difference in the lives of the less
fortunate. Heartware Network was privileged to have
President Mdm Halimah Yacob as guest-of-honour in this
memorable event.
Elderly beneficiaries and Heartware volunteers enjoying
booths on henna painting, clay moulding, and creating
Christmas tree crafts out of recycled paper.
Guest-of-honour President Mdm Halimah Yacob
presented certificates of achievement to Heartware’s
best volunteers of 2018.
Page 16 of 33
“Volunteers are the lifeblood of our social service organisations. Among them, an
important group is the youths, who are energetic, capable and creative. Many of
them care about the community and want to contribute to the common good.”
Mdm Halimah Yacob
President of the Republic of Singapore
Annual Report 2018
1. Carnival Empire
2. Deaf Sports Association
3. Flying Cape
4. ITE College Central Student Council
5. ITE Work-Learn Technical Diploma
6. PUB Singapore
7. Singapore Association for Mental Health
8. Sree Narayana Mission Singapore
9. Temasek Polytechnic
10. U 3RD AGE
1. Abilities Beyond Limitations and
Expectations
2. Air Zone
3. Citrusox
4. Dunkin Donuts
5. Flying Cape
6. GZ Balloon House
7. SHAPE
8. Silveray Pte Ltd
9. Popular Rent A Car Pte Ltd
10. PUB Singapore
The event also gave recognition to Acclaim Insurance
Brokers Pte. Ltd. as a sponsor for the Heartware
Acclaim Endowment Study Fund. Acclaim has
generously pledged a million dollars to Heartware
Network to set up the Fund that aims to uplift less
privileged students who have contributed to the
community.
Managing Director of Acclaim, Mr Tony Lim, shared
that he was humbled by Heartware volunteers, who
have been contributing so much time and effort in
serving the community despite not having much
themselves.
Looking back at the year’s accomplishments, volunteers
affirmed how much volunteering had gifted them
exposure beyond school and work. Many found change
in themselves, as they became more empathetic and
better human beings.
Heartware Network builds on the belief that “if it is not
from the heart, it is not worth doing.” Our volunteers,
beneficiaries, partners, and sponsors made time to
celebrate our achievements because they were
sincere and worth fighting for.
Page 17 of 33
Sponsors In-Kind:
Booth partners:
Acclaim Insurance Brokers Pte Ltd was recognised
during the event for sponsoring the Heartware
Acclaim Endowment Study Fund.
The student council from ITE College Central set up a booth to
engage beneficiaries in origami and paper craft folding.
Annual Report 2018
“It was definitely an eye opener for all of us. Having been to River Hongbao all these years, I have never really thought
about the ambassadors sacrificing their CNY away from their family until this year. Instead of spending CNY with my loved
ones, I spent my CNY with the performers. Contrast it with the festive, relaxed atmosphere back at home, the performers
backstage are constantly on tether hooks, ensuring they are ready before their act, and to ensure the performances on
stage are seamless. Amidst the stress, we laughed, we cried, and ensured all went smoothly and safely. That was the most
rewarding experience of all to the ambassadors on the ground.”
Liow De Jun, 20
Currently serving NS
River Hongbao 2018; Heartware Liasion Officer
Heartware Support Our Pioneers 2018; Volunteer Leader
Heartware Support Our Pioneers 2016 – 2017; Volunteer
Heartware Support Our Pioneers 2015; Youth Planning Committee ®
This year, 8 Heartware Network volunteers participated in the River Hongbao Project as liaison officers specially responsible
for hosting performers from China and Taiwan. This was Heartware Network’s first collaboration with the Singapore
Federation of Chinese Clans Association (SFCCA). This event consisted of a planning phase from December 2017 to
February 2018, in which volunteers researched and planned out the itinerary for the performers from 12 to 19 February
2018.
Preceding to the arrival of performers, the volunteers checked out and drafted detailed descriptions of each landmark
or tourist attraction, researched for suitable pick-up and drop-off points for buses, and made contingency plans for wet
weather and last minute changes.
8 Volunteers
720 Volunteer Hours
666
Page 18 of 33
Spending Chinese New Year celebrations on shifts proved emotionally
and physically trying for the volunteers who were still focused on fulfilling
their roles to the highest standards. The sacrifice our Heartware volunteers
gave to ensure smooth flow of the event was praiseworthy. It gave every
one a deeper sense of appreciation for their own families and traditions.
Ang Baos were exchanged on the eve of Chinese New
Year, as volunteers and performers spent this reunion night
away from their own homes.
Annual Report 2018
This year’s annual project to honour our teachers was made
even more special with a collaboration with Kampung
Senang Charity and Education Foundation in support of
President’s Challenge.
8 children beneficiaries took to colouring the back of the
Teachers’ Day gift cards with Heartware Network volunteers
from National Junior College. Volunteers were entrusted with
the responsibility to guide the children through colouring,
writing calligraphy, and helping turn the children’s creative
visions to reality.
The colouring template gave the children freedom to express
their creativity. They penned heartfelt messages for their
teachers with the help of the volunteers. Each completed
template showed off the personalities of the children, and 10
impressive designs were picked to be showcased at the back
of gift cards that were eventually printed and presented to
more than 3,000 teachers island-wide.
13 experienced Heartware Network volunteers then spent
three full days preparing, packing, and delivering 3,500
apple gifts.
13 Volunteers
340 Volunteer Hours
3,500 Apple Gifts
23 Partnering Schools
Their dedication was rewarded when they visited the
schools to join the Teachers’ Day celebrations on 30
August, and witnessed students lovingly presenting the
beautifully-wrapped apples to their teachers.
Heartware Network volunteers diligently packed 3,500 apples
and sorted them carefully into boxes for 23 partnering schools.
Children from President's Challenge beneficiary
organisation Kampung Senang coloured this year's
Teachers’ Day cards along with our National Junior
College volunteers.
Page 19 of 33
Students presented the beautifully-wrapped apples to
their teachers during Teacher’s Day celebrations.
Annual Report 2018
Page 20 of 33
Annual Report 2018
“After going through this programme, I feel more mature because we now understand
where the seniors come from. When I grow old, I want to go around, occasionally
passing by people and helping them out. Maybe if I sense that something does not
feel right with a neighbour, for example if they are down and need a listening ear, I
can be there to help.” Jaron Lim, 17
Student of National Junior College
Heartware Support Our Pioneers 2018; volunteer
Heartware Network was pleased to have invited a faculty
member from Temasek Polytechnic Diploma in
Gerontological Management Studies to conduct a
workshop on Dementia and Reminiscence on 9 June 2018.
Volunteers also enjoyed basic language and dialect
wokshops arranged by staff, and a first-aid training by Chay
Him, one of Heartware Network’s Youth Volunteer Council
member.
138 Long- and short-term Volunteers
4035 Total Volunteer Hours
4 Sites
79 Seniors
Heartware Support Our Pioneers (HWSOP) programme
empowers youth to understand and support the needs of the
elderly, especially those who are socially-isolated. Through
visitations, activities and outings, youths take ownership to
bridge the inter-generational divide, and promote active
aging by first fostering tight bonds with the pioneer
generation.
HWSOP volunteers regularly reached out to seniors from
Tanjong Pagar, Taman Jurong, Yishun, and Lengkok Bahru
across the year. HWSOP 2018 also did a pilot 3-month
alternative to schools who wished to give their students a
taste of befriending the elderly.
To complement the home visitation experience, volunteers
were highly encouraged to participate in quarterly trainings
that enhanced their knowledge and skills on elderly-related
matters.
An elderly taught a volunteer simple dance moves
she has learnt to keep herself active.
Our volunteers listened with great interest as a resident
shared about his years living in Lengkok Bahru and his
relationships with the friendly neighbours around the area.
The workshops allowed
volunteers to serve our
pioneers with more
aptitude and empathy.
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Annual Report 2018
Heartware Tuition Programme (HWTP) entrusts youths to support
the education of upper Primary School students whose parents
are incarcerated or/and are from low-income families. Through
weekly tuition sessions, they nurtured the love for learning in
these students by striking a formidable bond and offering
efficient ways to solve problems suited to the styles of the
learner.
The volunteer tutors were introduced to additional knowledge-
building sessions such as a preparatory training to review the
primary school MOE syllabus, and a talk on Dyslexia by
President’s Challenge benefitting organisation Dyslexia
Association Singapore. These workshops enabled volunteers to
understand how to better connect to a wider range of younger
students within the school setting.
HWTP continued to grow, with its largest number of
volunteers and beneficiaries engaged since its
inception. 229 volunteer tutors served 376 primary
school children from 33 primary schools and 3
partnering organisations.
“VIA has never been about giving back to the community through little tokenistic gestures, but about
learning more about yourself and the society we live in. Either be a passer-by in that child’s life or have
the power to fundamentally change the entire life trajectory of that child; to give him or her that hope
and aspiration towards a better future; to pull themselves out of that vicious poverty cycle.”
Zhang Haolin, 18
Student of Dunman High School
Heartware Tuition Programme 2018; Volunteer Leader
Heartware Tuition Programme 2017; Volunteer
229 Volunteers
5600 Hours
376 Tutees
33 Schools
3 Partnering Organisations
Tutors received heartfelt letters from their
tutees for Teachers’ Day.
Every week, tutors spend 2 hours tackling homework
and any difficult topics together with their tutees.
Page 22 of 33
Annual Report 2018
For the 19th year running, Heartware – National Day Parade Hospitality Management (HW-NDP) once again extensively
supported the celebration of our nation’s birthday. Our volunteers were deployed from the MRT stations to the seating
galleries to ensure spectators have a great experience at the parades. They had been trained and deployed to perform
the following roles:
“The journey was challenging. But anything is possible as long as we can persevere and stay committed. I’ve worked
with many volunteers from all walks of life for a common goal. I saw a huge change in me as the final curtains fell,
that I am now able to speak more confidently in public and react to unexpected situations calmly and responsibly.”
Goh An Soon, 18
Year 2 in Ngee Ann Polytechnic
Heartware – National Day Parade Hospitality Management 2018; Youth Planning Committee®
Heartware – National Day Parade Hospitality Management 2017; General Volunteer
o Way-finding for spectators coming from all across
the island to NS Square
o Distributing fun-packs when spectators enter the
parade venue
o Assisting spectators with special needs
throughout the parades
o Directing spectators to the respective entrance
nearest to their seats
o Ensuring spectators are comfortably seated at
their designated areas
o Ensuring the safety of Primary 5 students
attending the NE shows
Some of our youth volunteers were given unique
leadership tier, such as Youth Planning Committee®
(YPC®), Sector Overall In-Charge, Volunteer Leaders
and General Volunteers. Holding responsibility over
each decision, our volunteers-built leadership and
interpersonal skills, polished public-speaking skills, and
most importantly, forged new friendships and
camaraderie with other volunteer from diverse
backgrounds.
Volunteers were carefully selected by our YPC® in
February 2018, and trained for 3 months before their
deployment, learning skills such as crowd management
and communications to serve alongside uniformed
personnel across the 7 parades.
2018 saw a total of 440 qualified volunteers, and a total
of 43,684 qualified hours.
13 YPC® Members
9 Sector Overall In-Charge
16 Logistic Volunteers
61 Volunteer Leaders
339 General Volunteers
2 Volunteer Mentors
43,684 Volunteer Hours
Volunteers making up the welcome party for the
Primary 5 students.
Page 23 of 33
Volunteers celebrated the bittersweet ending in high spirits!
Annual Report 2018
Page 24 of 33
Annual Report 2018
6 Volunteer Facilitators
434 Volunteer Hours
Volunteers are key resources for community organisations:
effective recruitment, training and management needs to remain
as core competencies to ensure the organisation remains active,
viable and strong.
Founded on this belief, the Heartware Academy was set up in
2018 to encourage youths to learn practical skills necessary for
volunteering, and pass their knowledge down to the next
generation of youth volunteers in a self-sustaining cycle. It features
a multi-disciplinary network of trainers who are dedicated to their
craft of developing training curriculum and delivering them to
volunteers and leaders through knowledge-sharing and skills-
building sessions.
The Academy houses the following programmes and initiatives:
o Heartware - Character and Citizenship Education
Leadership Programme
o Associate Clubs
o Youth Volunteer Council
o Heartware Acclaim Endowment Study Fund
We envision Heartware Academy to be a regional training hub
where individuals from all walks of life come together and work
collaboratively towards improving volunteering practices and the
lives of those we serve. Associate Clubs
The associate clubs are interest-based clubs under Heartware
Academy that engages current and past volunteers from
Heartware Network to maintain rapport, provide them with
opportunities to network, provide opportunities for their personal
and professional development, as well as ensure their continual
involvement in the community.
As of 2018, 2 associate clubs were established: Volunteer
Facilitators associate club, and Media Volunteers associate club.
These clubs were functional and skill-based, lending support to
the training and media coverage of Heartware Network
programmes respectively.
“From all the time spent facilitating, I had the privilege of learning from the Heartware trainers. Although apprehensive at
first, they constantly encouraged me to try my best to ensure that students caught on to what was going on and
facilitate group discussions. Hence, as I guided group discussions, I have learnt to acknowledge the skills every leader
brings to the table and how well these leaders complement and compromise to make their projects successful.”
Erika Eden Ong, 19
Awaiting University admission
Heartware Academy Facilitator 2018
Heartware Tuition Programme 2018; Volunteer
Heartware Tuition Programme 2017; Volunteer Leader
Heartware Tuition Programme 2016; Volunteer
Volunteer facilitators are equipped with the skills
to deliver content to various target audiences.
Page 25 of 33
Media volunteers were deployed to cover
events through photographs, videos, and
interviews.
10 Media Volunteers
569 Volunteer Hours
Annual Report 2018
With the contributions from the media volunteers, Heartware Network has seen considerable growth on its sociall
media front: The Heartware Facebook page increased its number of likes by 4.6%, while the Youthbank Facebook
page increased its number of likes by 5.9%.
Heartware Acclaim Endowment Study Fund
Heartware Network partnered with Acclaim Insurance
Brokers Pte Ltd in 2018 to set up a S$1 million Acclaim
Endowment Study Fund to support youths in their tertiary
education. It aims to recognise and help youths who have
demonstrated a commitment to volunteerism and service,
and who have displayed outstanding leadership qualities.
The Acclaim Endowment Study Fund 2018 was awarded to
two Heartware volunteer recipients, Muhammad Syafiq Bin
Sahrom and Nurliyana Binte Mohd Hisham. The award was
publicly recognised during Acclaim’s 35th Anniversary Gala
Dinner on 1 November 2018. The awardees received
coverage of tuition fees, laptop, monthly allowance for
university as well as paid internship opportunities.
The study award reflects the belief that effective and
consistent volunteerism constitute an equally valid and
prestigious form of merit that needs to be validated.
Page 26 of 33
Youth Volunteer Council
Youth Volunteer Council was as an initiative to
empower a group of experienced Heartware leaders
to fulfill the following objectives:
Support Heartware Network in furthering its
mission of inspiring, coaching and mentoring
youth;
Strengthen and deepen the ties between
past volunteers, the community and
Heartware Network;
Engage volunteers who show great
leadership quality to lead volunteer-initiated
activities in support of Heartware Network’s
mission;
Brainstorm for various opportunities for the
youth to contribute to the charity.
Annual Report 2018
The vision of Heartware – Character and Citizenship Education (HW-CCE) Leadership Programme is to develop students
into community champions who are skilled to advocate for causes close to their hearts and homes.
With that as a compass, HW-CCE Leadership Programme 2018 was brought into four secondary schools – Northbrooks,
Hougang, Canberra, and Serangoon Garden – with the outcomes to either rally peers for community projects
addressing real problems in the Community Champions’ Challenge, or prepare for a two-weeks apprenticeship with
Marina Bay Sands.
Community Champions’ Challenge 2018
The Community Champions’ Challenge is a 2nd tiered programme
nestled within the HW-CCE Leadership Programme. Its curriculum is
customised to schools’ needs, and is suitable for budding school
leaders who were in-charge of leading teams in Values-In-Action
(VIA) projects. These VIA student leaders benefitted from modules
on community problem-solving, teamwork, and project
management in preparation for their service to their targeted
audience.
Each school was specific in their end outcomes and have
successfully achieved them:
40 Training Hours
156 Students Trained
4 Schools
o 15 student leaders from Northbrooks rallied their peers across
the cohort to befriend and serve seniors from All Saints Home
(Yishun), Sree Narayana Home Mission for the Aged Sick, and
SASCO Khatib Senior Activity Centre. One class managed to
teach Instagram functions to a group of elderly so that they
may virtually connect to their grandchildren in a trendy way.
o 68 CCA-VIA student leaders from Hougang applied skills learnt
from the workshops in their engagement with a curated list of
beneficiary organisations. An organisation that benefitted was
also under the President’s Challenge Volunteer Drive: The
basketball CCA brought basketball trainings and games to
clients from MINDS! Me Too Club.
o 53 student leaders from Canberra brainstormed for and
executed sustainable solutions to school-based problems.
These projects targeted in having more care for the school
environment, promoting positive words and peer relations,
designing a youth space, promoting resilient mindsets, and
helping the less fortunate in school. Through the process, the
Canberrans practised their school values in being Grateful,
Respectful, and Compassionate.
o 20 students from Serangoon Garden Secondary School were
prepared for a two-weeks apprenticeship at Marina Bay Sands.
Canberra Secondary students created a
feedback box for peers to pen and drop their
personal concerns and stress anonymously.
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Northbrooks Secondary students taught seniors how
to connect to their loved ones and store memories
through Instagram.
Annual Report 2018
Marina Bay Sands Apprenticeship 2018
20 students from Serangoon Garden Secondary School and
6 more from the other schools were engaged for an
apprenticeship with Marina Bay Sands from 12 to 23
November 2018.
Apprentices were closely guided and monitored by
professional mentors from the ArtScience Museum Visitor
Services team and the Attractions / Retail Concierge
throughout the two weeks. Part of their job scopes were to
understand the responsibilities of each task team, assisting
and attending to visitors’ inquiries, checking of tickets, and
supporting day-to-day operations. In these tasks, the
apprentices actively put what they have learnt from the
Programme to practice.
Apprentices were treated to boat rides so that they may
appreciate the customer experience.
At the end of the apprenticeship, the apprentices were
presented with Certificate of Participation and were
treated to a panel discussion with senior professionals
from Theatre Operations, MICE, Visual Media, and F&B
Retail to understand about vocations beyond what they
were exposed to in their apprenticeship.
Page 28 of 33
A panel sharing was conducted to expose apprentices to
other vocations under the Hospitality industry.
One of the job scopes
of an apprentice was
to be attached at the
Visitors’ Centre desk.
“At the start of this apprenticeship, I would not dare to
approach a guest when they are in need. I would just let
my corporate mentor attend to them. However, whenever
my mentor is attending to the guest, I would observe the
way my corporate mentor did it. Slowly, I built up the
confidence in myself before taking the initiative to
approach a guest who is in need.”
Tan Jiayu, 15
Student of Serangoon Garden Secondary School
Participant of HW-CCE Leadership Programme 2018
Marina Bay Sands Apprenticeship 2018
Annual Report 2018
A Throwback to the
Programme’s Beginnings
The Heartware – Character and Citizenship Education
Leadership Programme was officially launched by former
Ministry of Education (MOE), Mr Heng Swee Keat, on 22
May 2013. It aimed to develop Secondary Normal Stream
students into confident and resilient leaders.
The year-long programme was designed to develop
these students in character and mould them to have a
heart for the community. As part of the programme,
students planned and executed projects to solve
problems in their schools or surrounding neighbourhood
– a mission that stays true even to today.
Students from HW-CCE Leadership Programme sharing their project
ideas with former Minister of Education, Mr Heng Swee Keat, during
the official launch of the programme on 22 May 2013.
Page 29 of 33
HW-CCE Tailored Curriculum
Annual Report 2018
Page 30 of 33
2018
Annual Report 2018
There is wide agreement within the Commonwealth that trade is critical to
economic growth, overall income and employment. The Commonwealth
believes that access to international markets and an open trading system
will help increase income levels and reduce poverty. Commonwealth
countries traded around US$4 trillion worth of goods in 2008, according to a
study commissioned by the Royal Commonwealth Society. The study found
out that intra-Commonwealth trade accounts for about one-sixth of total
Commonwealth members’ trade, with an average for each member of
around one-third.
Among the Commonwealth countries, Singapore is one of the largest net
exporters in the Commonwealth with net exports totaling 18% of GDP (2010).
Singapore is the country most dependent on trade in the Commonwealth,
with a trade volume twice its GDP.
In April 2018, a workshop jointly organised by Commonwealth Alliance of
Young Entrepreneurs Asia (CAYE-Asia) and Heartware Network Youth
Business Conference 2018 (YBC) was held at Copthorne King’s Hotel
Singapore. The conference brought together many young entrepreneurs
from different parts of the world who had a similar goal: to learn about the
growing entrepreneurship scene in Singapore. Speakers from the
agricultural technology, clean technology, medical technology, and
supply chain and logistics industries shared on how they stayed relevant
with the times by continuously evolving their technology.
Heartware Youth Business Singapore (YBS) seeks to inspire and empower young entrepreneurs between ages 18 and 35 years
old through providing mentorship platforms, to make their great business ideas happen, and to cultivate a culture of
entrepreneurship in Singapore.
In 2018, Heartware Network and Commonwealth Alliance of Young Entrepreneurs – Asia (CAYE-Asia) came together to create
more platforms for Singapore SMEs and young entrepreneurs to gain access into Commonwealth (Asia) countries to grow
their brand and market share beyond our borders. These countries in CAYE-Asia were Bangladesh, Brunei, India, Malaysia,
Pakistan, Sri Lanka with Nepal as observer.
Commonwealth Youth Entrepreneurs Asia &
Heartware Network Youth Business Singapore
1st collaborative conference
During the conference, delegates were
purposefully assigned tables to facilitate
networking.
Page 31 of 33
CAYE Asia was converted to CAYE Asia-Pacific in the April 2018
during the Business Forum held during the Commonwealth
Games in Gold Coast, Australia. It commits to supporting young
entrepreneurs across the Asia Pacific region, creating a network
for mentorship and advisory services to young entrepreneurs,
contributing to human capital development through education
and training, providing information on access to finance and
other resources, and influencing policy mechanisms for
entrepreneurial development.
The Commonwealth Secretariat in UK appointed Heartware
Network’s Executive Director, Ms Tan See Leng as the Regional
Secretary for CAYE Asia-Pacific.
Annual Report 2018
To kick-start this partnership, both organisations came together
to organise the Youth Business Conference 2018 to provide a
platform for local companies and entrepreneurs to network,
forge strong relationships and share best practices with partners
across the Commonwealth (Asia) countries. The conference
was designed to allow maximum interaction between both
local and overseas participants. This allowed the participants to
better identify business opportunities present at the conference.
The conference theme Forging Bridges, Fuelling Innovation
highlights the benefits of regional and international partnerships,
and how this interaction can catalyse greater ideas and inspire
boundless creativity. Mr Chee Hong Tat, Senior Minister of State
for the Ministry of Communications and Information and Ministry
of Health graced the conference as the Guest-Of-Honour.
The conference featured the following panelists, who shared
their thoughts and personal experiences on how macro-
environment could facilitate borderless collaborations in this
innovation economy:
o Ambassador Teng Theng Dar, Singapore’s
Ambassador to the Sultanate of Oman
o Ms Tina Wong, Chief Executive Officer, Trussco Pte Ltd
o Mr Sushil Ram, Programme Manager, Commonwealth
Secretariat
The panel discussion was a highlight of the conference.
Page 32 of 33
The panel was moderated by SUPT (Rtd) Raymond
Huang, PBB, Founder and Board Member, Heartware
Network.
The conference will also feature the following local
speakers, who will share on their entrepreneurship
journey and how they have leveraged on technology
to grow their business.
Overseas delegates from the CAYE-Asia network were
treated to a morning of local industry visits on 3 April
2018 to Trussco Pte Ltd, Supply Chain Asia, Tuaspring
Desalination and Integrated Power Plant. This
continued our efforts to showcase successes by
Singapore entrepreneurs.
Following this conference, both organisations will host
more industry specific platforms in the same format to
allow business owners and young entrepreneurs to
network and gain exposure into the various
Commonwealth (Asia) markets.
The conference’s opening address was brought forth
by Mr Chee Hong Tat, Senior Minister of State for the
Ministry of Communications and Information.
Annual Report 2018
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568 Ganges Avenue #02-100
Singapore 160568
Tel: +65 6509 4414 Fax: +65 6509 4044
www.heartware.org www.youthbank.sg
…if it is not from the heart it is not worth doing…
