Evolution Revolution

8-10 May 2018Brisbane Convention & Exhibition Centre

Australia’s international water conference

& exhibition

www.ozwater.org

Exhibitor Manual

DIVERSIFY

your water

knowledge

ACCESS

renowned keynote speakers

EXPLORE

the exhibition of water products

and services

FOSTER

international business

opportunities

BUILD

and extend your

networks

1

ITEM PAGE

OPERATIONAL SCHEDULE 2

CHECKLIST 3

CONTACTS 3

Organiser, Venue, Suppliers 3

ACCESS TIMES FOR EXHIBITORS 4

ACCOMMODATION 4

AUDIO VISUAL 4

BALANCE OF PAYMENTS 4

BALLOONS 4

BANNERS/ RIGGING 4

BUYERS GUIDE 4 BUYERS GUIDE Enhanced Buyers Guide Entry 4

CAR PARKING 4

CATERING - Exhibitor Staff, Gala Dinner 4

CATERING - On stand, Other 5

CLEANING 5

COMMUNICATIONS / WiFi / INTERNET 5

CONFERENCE ATTENDANCE 5

DELEGATE REGISTRATION - Exhibitors 5

DELIVERIES/LOADING DOCK 5

DISPLAYS – Crucial ‘Build’ Guidelines 5

SPACE ONLY STANDS 5

SHELL SCHEME STANDS 6

ELECTRICAL AND LIGHTING - Stand 6

ELECTRICAL TAG AND TEST 6

ENCROACHMENT 6

EXHIBITION EMERGENCY PLANS Emergency Evacuation Procedures 6

EXHIBITION OPENING TIMES (PUBLIC) 6

FAILURE TO ATTEND 6

FIRE REGULATIONS 7

FIRST AID 7

FLOOR COVERINGS 7

FOOD AND BEVERAGE 7

FORK LIFT HIRE 7

FREIGHT AND LOGISTICS 7

FURNITURE 7

HAWKERS 7

ITEM PAGE

HEAVY AND BULKY EQUIPMENT 7

INCIDENT REPORTING 7 INSURANCE AND LIABILITY General Insurance/PLI 7

LEAD CAPTURE 8

LIGHTING 8

LOADING DOCK/DELIVERIES 8

LOTTERIES AND COMPETITIONS 8

MEETING ROOMS 8

MOVE-IN / MOVE-OUT 8

NAME BADGES 8

OPERATIONAL CONTACTS 8

PHOTOGRAPHY 8

RAISED FLOORING, RAMPS & STAIRS 8

PLANT OPERATION 8

SAFETY - WHS 8

SALES - Sales & Promotional Activities Onsite 7/8

SECURITY 9

SESSION PASSES 9

SITE INDUCTION 9

SMOKING 9

SOUND SYSTEMS 9 STAFF INDENTIFICATION & SECURITY PASSES - Fraudulent Use of Staff Badges 9

STAFF INDENTIFICATION & SECURITY PASSES - Staff Badge Collection 9

STAND CONSTRUCTION 9

STAND CONSTRUCTION – ConstructionMaterials, Raised Floors, Stairs and Ramps 10

ATTACHMENT LIST 10

STAND CONSTRUCTION - Gas Bottles 10

STAND CONSTRUCTION - Two Storey Stands 10

STORAGE 10

SUBLETTING 10

TRADE INVITATIONS - FREE 10

UTILITIES - WATER 10

VEHICLE DISPLAYS 10

VENUE 10

WARNING - Trade Show Scams 10

WATER BOTTLES - Bottled Water 10

ATTACHMENTS 11

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OPERATIONAL SCHEDULE ALL TIMES SUBJECT TO CHANGE

IMPORTANT INFORMATION PPC (Personal Protective Equipment) required for entry Hi Vis Vests and closed toe shoes

must be worn whilst onsite during Move-In and Move-Out.

MOVE-IN ACCESS VIA LOADING DOCK

Sat 5/5

EXHIBITION LAYOUT & BUILD BUMP-IN (Official Contractors Only)

0700 –1400 Moreton Hire (M) Carpet & Shell & Furniture Cliftons Rigging Agility Exhibitor freight Deliveries

SPACE ONLY STANDS BUMP-IN (Exhibitor Contractors/Stand Builders)

1400-2200

Shared Operation - Official Contractors & Exhibitor ‘Space Only’ builds No delivery to the venue will be accepted unless scheduled. If you need a fork movement, book it via Agility.

Refer: Agility Attachments 4.1 & 4.2 plus ‘Deliveries/Loading Dock’ pg 5 2200-2400 Moreton Hire (M) Carpet & Shell & Furniture

Sun 6/5 0700 - 1100 Shell Scheme Build, Rigging & Freight deliveries continue

Space Only Contractors to continue1900 – 2200 Official Contractors to ‘tweak’

Mon 7/8

NOTE: Today is a

QLD Public Holiday

SHELL SCHEME EXHIBITOR BUMP-IN

0700 – 1700

All Shell Scheme movements are on this day. Access via foyer AND Loading Dock.No delivery to the Loading Dock will be accepted unless scheduled or pre-arranged freight management has been booked through Agility. Contact Organiser to arrange delivery window or contact Agility to arrange delivery to your stand. See Agility Attachments 4.1 & 4.2 plus ‘Deliveries/Loading Dock’ pg 5. Agility & Moreton on site to assist scheduled movements.

1600 Last access into Halls for Exhibitors and contractors

1700 ALL STAND BUILDS TO BE COMPLETED AND FULLY STOCKEDHALLS TO BE VACATED BY 5.00pm

1800 – 2000 Ozwater’18 Welcome Reception – Venue to be announced

EXHIBITION LIVE

Tue 8/5

0730 - 1715 Exhibitor Pavilion Access

0800 - 1700 Exhibition Open

1730 - 1830 Happy Hour at the Club House

Wed 9/5

0730 - 1715 Exhibitor Pavilion Access

0800 - 1700 Exhibition Open

1830 – late Ozwater’18 Gala Dinner and Australian Water Awards

Thurs 10/5 0800 - 1415 Exhibitor Pavilion Access

0830 - 1400 Exhibition Open

MOVE-OUT ACCESS VIA LOADING DOCK

Thur 10/5

1400 - 1500 ALL Exhibitors to ‘Hand Carry’ and dismantle only Note: During this period, no vehicles will be allowed into the Venue and loading dock main doors will remain closed.

1500 - 2000

Shell Scheme Exhibitor accessAll Shell Scheme exhibitor product/plant must be completely removed by 8.00pm unless pre-arranged management has been booked through Agility. See Attachments 4.1 & 4.2

1500 - 2400 Space Only Contractors - Stand and display removal

2359 ALL STANDS AND DISPLAYS MUST BE COMPLETELY REMOVED All items remaining after this time will be given to the official freight forwarder (Agility Fairs and Events), who will return or store the goods at the exhibitor’s expense.

Fri 11/5 0700 - 2359 Carpet, Furniture & Shell removal final clean

2400 Venue hand-over back to BCEC

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EXHIBITOR MANUAL 2014

CHECKLIST

Status Item Submit to.. Refer Page#

Due Completed?

Compulsory Site Induction – Contractors Venue 9 1-Mar

Compulsory Space only/Custom stand design approval Organiser 5 23-Mar

Compulsory Operational Contacts /supplier details Organiser 8 23-Mar Compulsory Shell Scheme booth – Power layout etc Moreton Hire 6 30-Mar Compulsory Signed Venue Terms & Conditions – 2.3 Venue 11 30-Mar

Optional Rigging & Banner Hanging Venue 4 & 8 6-Apr Optional Trade Invitations – Hard Copies Venue 10 6-Apr Optional Water to Stand (Utilities) Venue 10 6-Apr

Compulsory Space Only – Power, Water etc. Orders Moreton Hire 6 6-Apr Optional Enhanced Buyers Guide Options Organiser 4 6-Apr Optional Additional lighting or power Moreton Hire 6 6-Apr Optional Audio/Visual hire Moreton Hire 4 6-Apr Optional Furniture and/or plant hire Moreton Hire 7 6-Apr

Compulsory Exhibition Staff Additional Catering Organiser 4 6-Apr Optional On Stand catering Venue 5 6-Apr

Compulsory Exhibition Staff name badges Organiser 9 13-Apr

Optional Stand Cleaning Venue 5 13-Apr Compulsory PLI – Public Liability Certificate of Currency Organiser 7 20-Apr

Optional Move in scheduling, Freight movement, storage and forklift hire

Agility 7 20-Apr

Optional Communications / Wifi / Internet Venue 5 27-Apr Optional Lead Capture Organiser 8 30-Apr

See below for all contacts and links

ORGANISER

AUSTRALIAN WATER ASSOCIATION Contact: Stephen Comey Ph: 02 9467 8406 / 0414 919 424 Email: scomey@awa.asn.au Web: www.awa.asn.au

VENUE

BCEC – Brisbane Convention & Exhibition Centre Halls 1 & 2 Cnr Merivale & Glenelg Streets South Bank Brisbane Queensland 4101 Event/Exhibitor Venue Resources https://www.bcec.com.au/downloads-library/

OFFICIAL CONTRACTORS

EXHIBITION BUILD – MORETON HIRE Custom Stand Builds Kevin Smith National Sales Manager kevin.smith@moreton.net.au Ph: 0400 216 194 Web: www.moreton.net.au Shell Scheme Queries, Signage, Flooring, Walling, Furniture Hire, AV & Power & Lighting Sarah Gillam Sarah.gillam@moreton.net.au Ph: 07 3010 4360 Web: www.moreton.net.au

FREIGHT - AGILITY FAIRS AND EVENTS Freight, Storage & Forklift Hire Freight Coordinator Gus Craig gcraig@agility.com Ph: +61 2 8755 8808 BCEC Agility Site Management Terry Cassidy Mobile 0418 118 609 Email Tecassidy@agility.com

LEAD CAPTURE LEP (Live Engagement Platform) Email: support@jomablue.com

RIGGING – Clifton Productions Banners, additional lighting stand design fixtures etc. Adrian Potts Adrian.potts@cliftonproductions.com.au 1300 254 386 Web: www.cliftonproductions.com.au

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ACCESS TIMES FOR EXHIBITORS Exhibitor staff, agents and contractors will only be permitted access to the Exhibition:

During published “Move-In” and “Move-Out” times.

Tues 8/5 7.30am until 5.15pm

Wed 9/5 7.30am until 5.15pm

Thurs 10/5 8.00am until 2.15pm

Other times by arrangement with the Organiser

Exhibitor staff will be given access to the exhibition area during the times indicated above. Contact the organiser should access be required outside of the published exhibition opening times to arrange (if possible), Whilst within the exhibition, you are to remain on your own stand and you must not enter or interfere with any other display or feature. Please note: For security reasons, official exhibitor badges must be worn from 7.30am Tuesday to 3.00pm Thursday NO BADGE – NO ADMISSION Venue specific access details can be found via this link https://www.bcec.com.au/wp-content/uploads/bcec-access-guide.pdf

ACCOMMODATION Discount accommodation rates have been secured for Ozwater’18 delegates, at a range of hotels in close proximity of the BCEC. The rates will be subject to availability at the time of booking and are to be made with the hotel directly. Conditions apply. For details refer to http://www.ozwater.org/accommodation

ATTACHMENTS See page 11 onwards

AUDIO VISUAL Audio Visual equipment is available for hire from Moreton Hire. See ‘Furniture pg 7 & Moreton Attachments 3.1 BALANCE OF PAYMENTS Exhibitors must ensure that all payments for floor space, shell scheme and service costs are paid in accordance with the terms and conditions of their signed trade agreement. Non-compliance to contracted payment terms and conditions may result in the forfeiture of your exhibition space and the subsequent resale to another exhibitor as per the Exhibition Trade Agreement Conditions and Guidelines. Important: No exhibitor will be permitted to move-in, occupy any exhibition space or utilise services until all outstanding amounts are paid.

BALLOONS Refer BCEC Guidelines pg 33 – attachment 1 Helium balloons are only permitted as fixed and securely tethered feature of a stand or exhibit.

BANNERS Refer BCEC Guidelines pg 45 – attachment 1

BOTTLED WATER Ozwater’18 is a ‘Tap Water Only’ Exhibition – no bottled water is allowed, including promotional bottled water.

BUYERS GUIDE The Ozwater’18 Buyers Guide will be provided to all conference delegates and visitors to the trade exhibition. A standard Buyers Guide entry will include the company name, stand number, contact details, product categories, up to 50 words describing the products and services on display and logo inclusion. It is the responsibility of each exhibitor to ensure that the correct and appropriate information, including no more than 50 words describing

the products and services on display and a copy of their logo, are submitted correctly online at time of registration.

Enhanced ‘Buyers Guide Entry’ Enhanced Buyers Guide entries can be achieved by purchasing the addition of an extra logo, additional text or a photograph. If representing more than one company on your stand, you have the ability to provide a completely separate Buyers Guide entry for them, including contact details. Note that a standard ‘Buyers Guide Entry’ permits contact details of one person/Company only. RATES (Incl GST) Additional ‘Buyers Guide Entry’ The perfect option should you be representing more than one Company/Product on your stand $550 Add to your Standard ‘Buyers Guide Entry’ Additional Logo $220.00 each. Additional text $220.00 per 50 words or part thereof. ADVERTISING RATES Full page colour $880.00 Half page colour $640.00 Quarter page colour $450.00 Please indicate your enhanced buyers guide items via your online registration portal – Deadline Friday 6 April.

CAR PARKING Refer BCEC Guidelines pg 4 – attachment 1.1 & 1.2 Parking for contractors, production companies and workers is available in the car park via Merivale Street

CATERING – Exhibitor Staff Each stand is allocated one catering package per 9sqm of space booked. Catering package includes:

Morning tea and Lunch – Tues to Thurs Afternoon tea – Tues & Wed Happy hour at the Clubhouse

o Tues 8/5 - 5.30pm Closing ceremony Drinks – also included in Thursday 1 day

catering package o Thurs 10/5, 3.15-4.00pm

Additional catering packages can be purchased at $90 per person, per day or $270 for three days (Includes Closing Ceremony drinks). Deadline to purchase additional packages is Friday 6 April In addition, each stand receives:

One ticket to the welcome reception o To assist with catering mnt, you will need to

RSVP via your online Portal. One additional ticket can be purchased during registration at a cost of $110.

1 x conference satchel

All exhibitor staff are invited to attend the Opening Ceremony on Tues May 8 from 8.30am – 10.00am, the keynote speakers on Wed May 9 from 8.30am – 10,00am and the Closing Keynote Session on Thurs May 10 from 1.45pm – 3.45pm.

GALA DINNER - LIMITED ISSUE Available online from 4-11 April only - $195pp Maximum of 2 tickets per Exhibition Stand until sold out. Attendee names will be sought closer to the Event. Note: Registered Conference Delegates are able to purchase 2 tickets each. If requiring more, contact your colleagues to avail yourself of their allocation.

Please ensure that ALL staff working on the stand are informed of the number of catering packages and tickets that they receive with their stand prior to the start of the event.

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EXHIBITOR MANUAL 2014

CATERING – On Stand – Approval Required Any catering requests must be approved by the organiser prior to booking of any services. This is to ensure no clashes occur with official events.

CATERING – Other Refer BCEC Guidelines pg 44 For catering regulations and guidelines on health regulations and sampling.

CLEANING Refer Attachment 2.4 It is the responsibility of the Exhibitor to maintain their stand in a clean and tidy condition at all times. Exhibitors are to make their own arrangements for removal of items not needed for display and rubbish resulting from unpacking exhibits (such as cartons, boxes, crates, plywood etc.). Storage for this material can be arranged through Agility, the Ozwater’18 official freight forwarder. All rubbish is to be removed from the exhibition halls before the Exhibition opens. As an Exhibitor it is your responsibility to:

At the end of each day, ensure all waste is placed in the aisles for disposal by BCEC cleaning staff.

Ensure no item is affixed to BCEC walls, doors, glass, floors etc. Any infractions will incur a removal, cleaning and/or resurfacing charge.

Ensure that all materials, e.g. bricks, timber, sand, metal frames etc. are removed from the site.

Ensure that paint brushes are cleaned and paint waste is removed off-site.

Notify the Organiser of specific waste requirements, especially toxic, grease, oil etc. Correct disposal methods should be discussed with the Organiser.

Ensure that the disposal of waste complies with all local, state and federal statutory requirements and Environmental Protection Authority guidelines.

Exhibitors requiring more specific and detailed stand cleaning should contact the Venue to arrange a quote. Deadline Friday April 13.

COMMUNICATIONS / WIFI / INTERNET BCEC offer free Wi-Fi to all visitors however reliability can be questionable during busy periods. To ensure a secure signal, connections can be arranged for a fee. For more information, or to book a connection, CLICK HERE or follow this link: http://iebms.bcec.com.au/sop/sop_p1_steps_booth.aspx?eventid=21820&cc=SOP2&oc=10&ev=21820http://iebms.bcec.com.au/sop/sop_p1_steps_booth.aspx?eventid=21820&cc=SOP2&oc=10&ev=21820

CONFERENCE ATTENDANCE Ozwater is an event like no other, organised by the industry where the issues that drive the industry are discussed and future directions decided. The Ozwater’18 Conference will address the wide ranging issues that face the water industry today. These include major national water reforms, climate change and its impacts, technological advances and the challenges of human resources to name a few. Please note all exhibitor staff are invited to attend:

Opening Ceremony - Tues May 8 from 8.30am – 10.00am Keynote speakers - Wed May 9 from 8.30am – 10,00am Closing Keynote Session - Thurs May 10 - 1.45pm – 3.45pm.

DELEGATE REGISTRATION - EXHIBITORS Each Exhibition Stand receives one (1) Session pass per 9 sqm of stand space. A session pass will give an employee of your organisation access to one conference session of 90-120 minutes. Historically only paid conference delegates have been able to access conference sessions. Additionally, as an Exhibitor we offer you a 10% discount on the early bird delegate registration fees for Ozwater’18

should you have team members wishing to attend the Conference as well as exhibiting.

Early Bird Prior to Mar 30

From Mar 30 to May 2

From May 3

Member $1,295.00 $1,455.00 $1,770.00 Non

Member $1,690.00 $1,890.00 $2,300.00

Contact the organiser for your discount registration link.

DELIVERIES/LOADING DOCK Refer BCEC Guidelines pg 25 – attachment 4.1 & 4.2 It is recommended Exhibitors use the ‘preferred’ freight forwarder (Agility) to ensure freight arrives on time and safely to the venue. If not, all deliveries must be scheduled with the organiser to ensure smooth use of the loading dock. A delivery time will be allocated on either Sunday 6 May or Monday 7 May. Deliveries cannot be made outside of your allocated delivery window unless agreed to by the Organiser. See pg 2 It is essential that all goods, equipment or packages are clearly marked when delivered to the BCEC. The Organiser or the Venue does not take any responsibility for any delivery. It is strongly advised that you have someone present on your stand to receive any delivered goods. The Organiser and the Venue take no responsibility for deliveries left on display stands and will not sign for receipt of goods on behalf of exhibitors. Please copy and use the delivery label. No deliveries can be made to BCEC prior to 0700hrs on Sunday 6 May and all must be scheduled with the Organiser. For other delivery options please refer to Agility.

DISPLAYS Refer BCEC Event Manual pg 34 onwards There are two types of displays in the Exhibition being

Space Only and Shell Scheme

Please check your signed trade agreement to ascertain and confirm the type of display space that you have purchased.

SPACE ONLY STANDS Refer BCEC Guidelines ‘Temporary Structures’ pg 52-53 – attachment 1.4 Space Only exhibitors must design and construct their own stands and adhere to the specifications as described in the section - “Stand Construction”. ‘Space Only’ stands, or any stand exceeding 2.4 metres in height, must submit plans to the Organiser for approval by Fri 23 March 2018. Stand Design Approval Form. Attachment 1.4 Space Only exhibitors do not receive carpet, signage or power.

CRITICAL NOTE TO STAND BUILDERS Non transparent walls are not permitted to cover more than 50% of the distance along any side of the stand. After 50% of the distance is reached, open construction is mandatory. This is a contractual requirement agreed to by all exhibitors and will be enforced. Drawings submitted must contain information such as:

Floor-plans including all dimensions Stand elevation including dimensions Electrical fittings Any Rigging required Construction material used

No stand decoration, stand fittings or displays shall exceed 2.4 metres in height without prior written permission from both the Organiser and the Venue. If your Space-Only stand immediately adjoins another stand then you must supply an acceptable dividing wall (2.4 metres minimum height). Exhibitors must not rely on adjacent exhibitors to supply walls. Any exhibitor using any adjoining walls without prior permission or

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payment will be billed by the “owner” of the wall (usually a display contractor) for the use of their walls. To order power access to your stand, use the Moreton Hire ‘Space Only’ order form. Attachment 3.6

SHELL SCHEME STANDS Shell Scheme is a package of walls, carpet, fascia name sign, power and lighting that is supplied by the Organiser for additional costs. Shell scheme construction information:

2.4 metres high White ‘Syma’ walls Stand dimensions are external (i.e. includes wall thickness of

approx. 2cm on either side) Corner stands have 2 walls – all other stands have 3 walls. Corner or central support posts are aluminium 2 spotlights (2 x 120w) are provided for each 9 square metres

of shell scheme ordered. 1 x 4A power point (960 watts maximum) One company name (maximum 30 characters) is provided per

aisle frontage. Signage is installed on the fascia panel.

Acceptable methods of fixing your product or displays include: Adhesive backed Velcro dots Removable ‘double-sided’ tape Blu-Tac

Unacceptable methods of fixing include:

Cutting or drilling into panels Screws Glue Permanent Double sided tape or adhesive labels

Shell Scheme exhibitors will need to submit contact details of all operating on their stand including during bump-in and bump-out via their online registration link as well as complete the Shell Scheme options form to ensure that the official stand builder (Moreton Hire) have the correct details for your signage, power positioning and lighting requirements. Deadline 6 April. Refer Moreton Hire ‘Shell Scheme’ Options – Attachment 3.3 ELECTRICAL AND LIGHTING - Stand All electrical and lighting requirements can be ordered through the official display contractor – Moreton Hire. Please note that the purchase of space only stands does not include power, power points or electrical connections. Your electrical and lighting requirements must be ordered and specified on the ‘additional lighting & power form’ or by contacting Moreton Hire directly. Deadline 7 April. Refer Moreton Hire Order Options. Attachment 3.6 Note: Power to all stands will be turned off 1 hour after the close of the exhibition. If for some reason you require your power left on overnight (fridges, fish tanks, computer equipment, spas etc) you must notify the Organiser well in advance (5 working day minimum). The Organiser and the Venue reserve the right to disconnect electrical supply to any Exhibitor whose installations are violating Organiser (or Venue) regulations, are dangerous or likely to cause annoyance to visitors or other Exhibitors. Only approved and accredited electricians may operate in the Venue.

ELECTRICAL TAGGING AND TESTING Electrical equipment must be ‘in date’ tagged and tested to be allowed to be used within BCEC. If your equipment is not ‘in date’, our electrical tag and test supplier will be present from 1.00pm until 5.00pm on Monday 7 May. NOTE: A cost of $10 per item checked will be invoiced post Exhibition. To schedule your time, please contact the organiser.

EXHIBITION EMERGENCY PLANS Refer BCEC Guidelines 4.65 pg 28 It is the responsibility of the Exhibitor to ensure that all of their staff, agents and contractors working at or visiting the exhibition are aware of the WHS and Emergency Plans in place at Ozwater’18. If you require more information please contact the Organisers.

Fire Awareness It is illegal to do any of the following:

Block or congest emergency exits. Block the access route to an emergency exit. Obscure or cover emergency exit signs. Store equipment or any other item in the fire stairs. Chock open fire or smoke doors or any doors leading to fire

stairs. The Organiser and Venue will not condone these practices and adherence will be strictly enforced.

Emergency Evacuation Procedures Refer BCEC Guidelines 4.65 pg 28 – Attachment 2.1 It is important for all occupants of the Venue to be aware of the Emergency Evacuation Plan Safety and security can only be achieved with the full co-operation of all Staff, Clients, Patrons, Exhibitors and Agents. If an Evacuation alarm sounds please adhere to staff directions and move quickly and quietly in the direction of the emergency exits. In the event of a decision to evacuate, please follow the instructions from BCEC staff who are fully trained for an emergency situation. All Security and Building Services staff are qualified First Aiders. The Centre has a 2-alarm system, which is as follows: 1st alarm sound…BEEP BEEP This is a stand-by alarm. Do not evacuate the room but be prepared if evacuation becomes necessary. 2nd alarm sound….WHOOP WHOOP This is the evacuation alarm, which is followed by a PA message. This message will tell you what level of evacuation is occurring, for example: a room, floor or the whole building. Please use the nearest exit and do not use the lifts in the event of a fire. If we do need to evacuate, all exits are clearly marked with green exit signage. BCEC staff will direct you to a Safe Assembly area. Emergency Evacuation Assembly Points Please refer to attached Evacuation plan for the location of the two designated evacuation points. Attachment 2.1 IMPORTANT ADDITIONAL INFORMATION Please take the time to familiarise yourself with emergency exits, fire-fighting equipment and evacuation assembly points so that you can assist patrons at the Event to safety if required. ENCROACHMENT Exhibitors must not place any display material, sales or promotional material nor extend their stand structure or fittings beyond their contracted boundaries including catering areas and entry and exit doors. Exhibitors will be charged for any space that they encroach upon. Work, Health and Safety requirements (WHS and/or OH&S) will be strictly enforced by the Organisers and the Venue. All aisle ways must be a minimum of 3 metres and not obstructed in any way.

EXHIBITION OPENING TIMES (PUBLIC) The Ozwater’18 trade exhibition will be open to delegates, public and visitors during the following times: Tues May 8 8:00am until 5:00pm Wed May 9 8:00am until 5:00pm Thurs May 10 8:30am until 2:00pm Onsite registration and access for trade visitors closes 1 hour prior to closing times indicated above. For security and safety purposes the exhibition halls will be cleared 15 minutes after the closing. It is essential that all visitors to the Exhibition register their details prior to attendance. While registration will be available onsite it is recommended that all trade visitors pre-register at www.ozwater.org/tradevisitor

FAILURE TO ATTEND Exhibitors are reminded that it is a contractual requirement to attend and occupy their space at the Exhibition and to ensure their display meets or exceeds the standards as set out in this manual.

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EXHIBITOR MANUAL 2014

If an Exhibitor fails to occupy their Space at the Exhibition without terminating the Agreement, the Organiser may occupy or cause the Space to be occupied in such manner as it deems best in the interests of the Exhibition and without releasing the Exhibitor from any liability. In addition, the Exhibitor shall pay to the Organiser an additional administration charge of $132 (incl GST) per square metre of Space for preparing and presenting the Space.

FIRE REGULATIONS Refer BCEC Guidelines 4.73 pg 30 All materials used in stand construction and decoration must be fire retardant and conform to Local Statutory Building Regulations. The storage of any flammable liquids or fuel within the Exhibition is not permitted. Motor vehicles or other mechanical appliances displayed within the Exhibition venue must contain a full tank of fuel and be free of leaks. Fire extinguishers and fire hose reels must at all times be visible and accessible and must not be removed from their correct location.

FIRST AID Refer BCEC Guidelines 4.74 pg 30 Emergency telephone numbers are:

Ambulance – 000 In an emergency situation or if first aid is required, please alert a BCEC staff member immediately. Contact Security on any BCEC fixed phone by pressing ‘8’. The nearest Public Hospital Casualty Department is the Mater Hospital, Annerley Road South Brisbane 07 3840 8111. NOTE: All accidents/incidents must be reported immediately to an BCEC Security Officer. There will be a Security Officer on duty within the exhibition at all times.

FLOOR COVERINGS It is a requirement for all Exhibitors to ensure that all allocated floor space is covered by an appropriate floor covering. Space Only Exhibitors - BCEC is a non carpeted Venue and carpet IS NOT included in your poackage. Moreton Hire can directly assist in the hire and laying of floor coverings should an exhibitor want a different option at a reasonable cost for the duration of the Exhibition. Refer ‘Space Only’ Attachment 3.6 Shell Scheme Exhibitors – Carpet is included in your Shell Scheme package.

FOOD AND BEVERAGE Refer to ‘Catering’ pg 4

FORK LIFT HIRE Refer BCEC Guidelines 4.82 pg 34 Refer Agility Freight, Fork Lift Booking Form – Attachment 4.1 Please complete the Forklift Section of the Agility order form if you would like to organise a fork movement and schedule a time.

FREIGHT AND LOGISTICS Refer BCEC Guidelines 4.83 pg 34. Refer Attachment 4.2 Please complete the Agility Freight & Forklift booking form to request either a quote from Agility or to schedule deliveries to your stand by your own supplier.

FURNITURE Refer Attachment 3.1 Whilst you are free to use your own supplier, we recommend Moreton Hire, who are also our primary stand and shell scheme provider for Ozwater’18.

Furniture and audio/visual equipment can be hired through Moreton Hire. If you plan to have furniture on your Stand, please consider the layout very carefully so as not to ‘crowd’ your Stand whilst keeping the design functional. Please complete the Moreton Hire Furniture Hire Forms if you would like to hire furniture. You can also contact Moreton Hire direct via the contact details at the beginning of this manual. Deadline 6 April

GALA DINNER & NATIONAL AWARDS NIGHT See ‘Catering’ pg

GAS BOTTLES / LPG Refer ‘Stand Construction’ pg 10

HAWKERS The purpose of the Exhibition is to generate sales for Ozwater Exhibitors and Sponsors, however many external organisations (Hawkers) take the opportunity to sell and tout to Exhibitors and visitors, significantly reducing the Exhibitors’ sales opportunities. Any attempt by a non-exhibitor/Sponsor attendee to ambush market Ozwater’18 will be dealt with very seriously. The Organiser strictly prohibits non-exhibitor/Sponsor sales activity or promotion within the Exhibition and asks that Exhibitors immediately notify the Organiser of any such approaches or activity during Ozwater’18. Please help us to help you.

HEAVY AND BULKY EQUIPMENT Refer ‘Stand Construction’ pg’s 9

INCIDENT REPORTING Any incident that involves loss, injury or near misses must be reported to the Exhibition manager for possible mitigation.

INSURANCE AND LIABILITY The Organiser or any staff, employees, agents or other representative of the Organiser and the Venue shall not be responsible for any loss, damage or injury that may occur to the Exhibitor, Exhibitor’s employees (public or other) or property from any cause whatsoever prior, during and subsequent to the exhibition. The Exhibitor, on contracting for space or an exhibition stand, expressly releases the Organiser and the Venue from, and agrees to indemnify same against, any and all claims for such direct and indirect loss, damage or injury. Exhibitors shall indemnify and hold harmless the Venue and their Agents from all liability (damage, incident or accident) which might ensue from any cause resulting or connected with the transportation, placing, removal or display of exhibits.

General Insurance Each Exhibitor should secure adequate property and business insurance at their own cost and expense. In most cases this is arranged as an extension to a normal business insurance policy. Public Liability Insurance Exhibitors are required to insure their Stand and work areas for a minimum cover of AUD$20,000,000 Public Liability Insurance and provide a Certificate of Currency. The Certificate of Currency must be provided no later than 4 weeks prior to commencement of move-in of the Exhibition. Exhibitors must ensure that all contractors, sub-contractors and other entities working on their display have similar and appropriate insurance coverage. The Organiser can provide an “Exhibition Only” Public Liability Policy at a cost of $165.00 including GST. This policy will provide your Public Liability Insurance requirements for the Exhibition and will take effect from the first day of move-in to the final day of move-out. To

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avail yourself of this “Exhibition Only” policy please complete the online PUBLIC LIABILITY APPLICATION. Credit card payment (Visa/ MasterCard/ AMEX) is required at time of booking. Purchase Deadline Fri 27 Apr.

LEAD CAPTURE ‘Live Engagement Platform’ (LEP formerly ACARA) Designed to enhance the exhibitor and delegate conference experience. Ozwater name badges contain a built in NFC chip and by utilising this technology, LEP allows Exhibitors to quickly capture attendee profile information and deliver your product information to attendees in real-time. Attendees simply tap their name badge on your LEP Lead Capture Station and you see all the information about that attendee instantaneously. You then choose from up to three different responses that will deliver your different product information to the attendee instantly. Attendees no longer have to wait until after the event for follow up information and they don’t have to carry around costly paper brochures on your product. The connections delegates make with exhibitors will also be recorded within their personalised version of the AWA business app. Delivering your product information instantly builds a better network of informed attendees and helps create a buzz around your booth and your products. Importantly, whether you are on the booth or in the office, analytics about your leads are available at any time, giving you information you need to measure the performance of your booth. You can even integrate the data easily with your favourite CRM. LEP Stations are $395.00 (inc GST) per station. To order your Lead Capture station, refer to your online registration portal – Deadline Monday 30 April.

LIGHTING Refer ‘Displays’ pg 6

LOADING DOCK/DELIVERIES Refer ‘Deliveries’ pg 5 as well as BCEC Guidelines 4.97 pg 36 and attachment 4.1 & 4.2

LOTTERIES COMPETITIONS & BUSINESS CARD DRAWS Refer BCEC Guidelines 4.99 pg 37 In Queensland, no permit is required to conduct a Business Card Draw for a prize if the prize is worth not more than AUD$5,000. For more information on conducting a competition, trade promotion or art union, exhibitors should contact the OLGR client service area on 13 QGOV (13 74 68) or Toll Free on 1800 064 848 (outside Brisbane) or by mail to: Office of Liquor and Gaming Regulation Locked Bag 180 City East Qld 4002. It should be noted that officers do attend Exhibitions and will prosecute.

MEETING ROOMS One meeting space will be available within the exhibition halls for the use of exhibitors and sponsors exclusively. Each exhibitor will have the opportunity to book this space for a maximum period of 50 minutes on one day only. The room will be setup Boardroom style. Bookings can only be made outside of key Ozwater timings. A condition of use of the rooms is that the set-up is not altered and any furniture movements are returned to the original layout on exit. Catering and audio-visual services are not supplied but arrangements can be made through the Organisers. Please contact the Organisers at ozwater@awa.asn.au for more information. Availability is limited. Delegate Lounges are another option for you.

MOVE-IN / MOVE-OUT Refer to ‘Schedule’ pg 2 and attachment 4.2 LOADING DOCK ACCESS MUST BE BOOKED. Due to the inherent problems associated with move-out involving the large number of people and product, it is impossible to secure individual displays and products. Exhibitors are instructed to ensure that at least one staff member is rostered on during move-out or while any product or equipment remains on your stand. Name badges MUST be worn (or produced on request) by all staff removing any goods from the Exhibition. Detailed information regarding the move-out procedure will be distributed to all Exhibitors during the Exhibition. Exhibitors must ensure that they make adequate arrangements for the removal of rubbish from their display at the conclusion of the Exhibition. Exhibitors must ensure that all tape is removed from the floor and that there is no waste left at the Venue. Exhibitors failing to remove waste will be charged for the additional cleaning of the space and any additional costs associated with this. NOTE: Never assume, LABEL!

NAME BADGES See ‘Staff identification’ pg 9

OPERATIONAL CONTACTS / SUPPLIER DETAILS Ensure you provide contact details to the Organisers of all working on your stand build.

PHOTOGRAPHY Due to privacy laws and the sensitive nature of equipment on display at Ozwater, photography or videography is banned within the exhibition halls except in the following situations -

Written approval has been obtained from the Organisers You are photographing your own display stand You have written permission from an exhibitor

If you wish to have a professional photographer take a portfolio of photos of your display stand out of hours then permission from the Organiser must be sought no less than 24 hours prior. A staff member (with an official Staff Exhibitor badge) must accompany the photographer whilst in the exhibition halls.

PLANT OPERATION Refer Attachment 2.8 Any Exhibit operating plant/machinery must complete the attached BCEC Plant approval form and follow associated directives to ensure WHS/OH&S compliance.

RAISED FLOORING / RAMPS Refer ‘Site Induction’ pg 9, BCEC Guidelines ‘Contractors’ 4.46 pg 24 & BCEC Safety Guidelines. Attachment 2.1

RIGGING Refer Attachment 5.1 Any rigging must be approved by the organiser prior to ordering services through Cliftons. Exhibitors may hang banners only within the boundaries of their stand. Sponsors may make special arrangements with the Organiser for added exposure. All rigging at BCEC is managed by BCEC via Cliftons and once approved by the Organiser, can be ordered by using the Cliftons Rigging and Banner Form. SAFETY - WHS Refer ‘Site Induction’ pg 9, BCEC Guidelines ‘Contractors’ 4.46 pg 24 & BCEC Safety Guidelines. Attachment 2.1

SALES To maximise the benefit of your participation in the Exhibition, you are reminded that it is crucial to have your best sales staff working on their Stand during the Exhibition. Quality displays, promotional and

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marketing material are essential to ensure you standing out from the competition. Sale of products and goods is permitted and encouraged at the Exhibition, provided that an official receipt (tax invoice) bearing the company’s name, address and ABN is given to the purchaser at time of sale.

Sales & Promotional Activities Onsite All Exhibitors must ensure that their display structure, display materials, and all demonstrations, sales and promotional activities are strictly contained to the confines of the contracted Space. Exhibitor staff, agents and contractors must operate entirely within the contracted Space. Any Exhibitor undertaking sales or marketing activities outside of their contracted Space will incur an additional facility charge of $1,600 per hour (exclusive of gst) for the use of non-contracted areas.

SECURITY Under no circumstance should personal items or valuables be left on stands. Please do not hesitate to discuss any security issues you may have with the Organiser.

SESSION PASSES Each Exhibition Stand receives one (1) Session pass per 9 sqm of stand space. A session pass will give an employee of your organisation access to one (1) conference session of 90-120 minutes. Historically only paid conference delegates have been able to access conference sessions.

SITE INDUCTION Critical Note: Work health and safety (WHS) is vitally important to The Organisers and Venue, but in order to be effective it must be everyone’s concern. All organisers, contractors, sub-contractors, exhibitors and associated staff need to complete an induction prior to the event move in. This includes familiarisation of the venue’s emergency procedures. Every contractor’s induction status requires BCEC confirmation prior to starting work. A link for online induction will be forwarded to all exhibitor in April 2018.

SMOKING BCEC is a no-smoking venue. Smoking is not permitted anywhere within the venue or within 10 metres of any entry or exit.

SOUND SYSTEMS Exhibitors must not operate any amplified sound equipment or equipment capable of generating sound or noise that is likely to annoy or is likely to be a nuisance to other exhibitors or visitors. The Organiser will be the sole judge of whether the Exhibitor’s equipment or activities causes or is likely to cause annoyance or a nuisance. Exhibitors must obey all directions given by the Organiser with respect to noise and interference with other Exhibitors.

STAFF INDENTIFICATION & SECURITY PASSES For security purposes, all personnel working within the exhibition must wear official identification badges as provided by the Organiser. Staff will require an official name badge to gain entry to the Exhibition which must be produced on demand. Name badges for all Exhibitor staff working at the Exhibition must be pre-ordered online using your online portal Deadline 27 April. Name badges requested after this date or replacement badges (lost) will incur a service/ production fee of $15 each.

Staff Name Badge Collection Staff badges can be collected from the Ozwater Exhibitor Services desk (BCEC Foyer) from 10.00am, Monday 7 May. Fraudulent Use of Staff Badges Anyone found to be using official staff name badges to admit any other person(s) to the Exhibition other than person whose name appears on

the name badge, will have the badges immediately confiscated and not re-issued. Persons found issuing or using false name badges will be refused entry into the Exhibition. This will be strictly enforced due to security procedures in place at this Exhibition. Please inform your staff that anyone (including staff or visitors) found using name badges in a fraudulent or inappropriate manner will be prohibited from entering the Exhibition for the duration of the event.

STAND CONSTRUCTION Refer ‘Displays’ pg 5 & 6 & BCEC Safety Guidelines 43.1 pg23 All temporary structures built for exhibitions must comply with the Building Code of Australia and all other statutory regulations current at the time of construction. This includes areas pertaining to egress, height, fire safety and flammability rating of materials. All stands must be designed and constructed in accordance with all current Australian Standards. Stands over 2.4 metres in height, or stands designed to support weight including light advertising material, must be approved by the Organiser AND Venue. The application must include a design dimensioned plan, cross-sectional and elevation views, together with details of construction materials and methods. Artist’s impressions or CAD drawings (DWG’s) of stands are helpful but not sufficient. The Venue may insist that a structural engineer’s certificate be obtained where it is ascertained that the integrity of the structure or compliance with the Building Code of Australia may be questionable. All stand applications must be accompanied by the BCEC Stand Design Approval application Form. Attachment 1.4 Any stand that has a roof or ceiling, a raised floor made out of combustible material, fits the requirements for certification by an engineer or will be using pyrotechnics, smoke machines or flutter-fetti cannons may be required to implement extra fire safety measures such as the fitting of smoke detectors, portable fire extinguishers and/or an extension of the existing sprinkler system. Ongoing cleaning costs may be incurred. Where any Stand is a multiple storey construction, has raised floors more than 1.5 metres high, or is a structure made out of steel, the design showing all features, including access/ egress points and stairways, full dimensional plan, elevations and certification must be provided to the Organiser (ozwater@awa.asn.au) by Fri 23 March for assessment and written approval. A certificate from a structural engineer identifying the integrity of the structure is required. Structural engineers’ inspections and further certification is required once this stand is complete on site. If any stand is designed with a raised floor, it must conform to the applicable requirements. Please refer to “Raised Floors, Stairs and Ramps within Exhibits” section found below. Stands must be open for visual inspection at all times. No stands are to be enclosed by any fabric or material at any time. Any exhibitor wishing to display a motor vehicle or Plant on their stand must notify and obtain permission from the Organiser. All exhibits must be contained within the area of the stand. At no time during the event can the aisles be blocked, either partially or completely. Moving machinery or equipment likely to injure a member of the public or a swimming pool containing water, must be separated from the public by a physical barrier and supervised. Provided that suitable and adequate provision is made to prevent water leaking onto the floor and the floor is otherwise protected, a Licensee may permit an exhibitor to display fountains, aquariums, spas, rock pools and swimming pools in the licensed area. Note: No core drilling or fixing into any floor is allowed or permitted. All lighting must be 2.2 metres above the floor level. Any variation must be approved. High-powered lights such as floods or spots must not be placed within 500mm of flammable material. All portable light fittings must have a Certificate of Suitability or a Certificate of Approval from Australian or New Zealand Electrical Safety Regulators.

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All exhibits must provide access for firefighting equipment and be designed in accordance with the Building Code of Australia and to the satisfaction of the Venue.

Construction Materials Materials used to construct stands and associated signage must comply with the requirements of the Building Code of Australia and must comply with the indices set in AS/NZS 1530.3 methods of fire tests on building materials components and structures. Materials used in stand construction must not cause dampness or stain or be readily ignitable or be capable of emitting toxic fumes should ignition occur. Crepe paper, corrugated cardboard, straw, hay, untreated hessian, untreated material fabrics or PVC sheet (except on floors as a protective membrane) is strictly forbidden without the express approval of the Licensor. Sawdust, tan bark or wood chips of reasonable size may be used to decorate floors, provided a protective membrane is laid first and chips are kept slightly moist at all times. Any fabric used in the construction or decoration of a stand, including the stand ceiling, must be treated with a fire retardant. BCEC management will require proof of treatment. Raised Floors, Stairs and Ramps within Exhibits For pedestrian safety, raised floors between 50 millimetres and 190 millimetres high require a bevelled edge at a gradient of no less than 1:3 This bevelling is to be incorporated within the stand space and not encroach out into the aisle way. All raised floors with a height greater than 115mm will be regarded as a step and a ramp must be provided with a 1 metre high hand rail for public disabled access. All raised temporary flooring up to 32mm does not require a bevelled edge. The raised floor sections or ramps must not contain sharp or dangerous edges and must not cause a trip hazard as well as being clearly distinguishable from the surrounding area. Machinery within Exhibits The operation or use of machinery, equipment or substances likely to be hazardous to the health or safety of any person is prohibited. Machinery must be appropriately fitted with guards, fencing, locks, etc., to ensure a safe environment to all. Signage alone is not an acceptable method of protection. Persons operating equipment or machinery during an exhibition must be the current holder of the relevant certificate or licence as required by law to operate such equipment.

Gas Bottles/LPG Refer BCEC Guidelines 4.100 pg 37 To ensure compliance with safety regulations, exhibitors are required to submit full details regarding the use of LPG cylinders prior to their event. Each application is assessed with public safety as the prime concern. BCEC reserve the right to accept or reject any application. Restrictions include, but are not limited to:

All installations carried out in accordance with the relevant statutory acts and regulations

All appliances must be approved for use in accordance with the relevant acts and regulations

The quantity of LPG held within a stand is to be limited to that amount reasonably consumed in one day

Maximum Cylinder Size = 45kg One cylinder per appliance Centralised cylinders with appliances connected to a

reticulation system are not permitted Cylinders must be fitted securely to appliances to prevent the

cylinder from falling Cylinders and connections must be protected from damage Control of cylinders must be accessible by the stand but not

by the public Each evening at the close of show the LPG must be turned

off at the bottle and all cylinders must be removed from the building overnight to designated areas

The LPG supply must be connected and disconnected by a certified tradesman

Two Storey Stands Refer ‘Stand Construction’ pg 9

STORAGE There is no on-site storage for Exhibitor packaging and stock. Exhibitors are encouraged to make arrangements for off-site storage of large cartons or crates during the exhibition. This can be done through the official freight forwarder – Agility Fairs and Events. Please use attached Agility Forms to arrange. Attachments 4.1 & 4.2

SUBLETTING Exhibitors are not permitted to sublet, sublease or co-occupy any part of their contracted Stand without the express written permission of the Organiser. Buyers Guide entries and participant listings will only include the company’s name and details shown on the original signed Exhibition Agreement. Additional entries can be added by using the advanced ‘Buyers Guide Entry’ options noted on pg 4.

TRADE INVITATIONS - FREE Exhibitors are encouraged to optimise their participation in Ozwater’18 by distributing specially produced Trade Invitations to all current and prospective clients. This is a very effective means of inviting potential clients to your display stand at Ozwater. If requested, the Organiser will supply each exhibitor with a maximum of 500 printed Trade Invitations. Please indicate the quantity required via your online registration portal. Deadline Friday 30 March. Exhibitors can pre-register invitees to their stand at Ozwater. All pre-registered trade visitors will benefit from instant onsite name badge production. To download the electronic version of the trade invitation or to pre-register a trade visitor visit http://ozwater.org/tradevisitor after 30 March.

UTILITIES - WATER Refer Attachment 3.6 Please liaise with the Organiser to confirm availability of access to water, should this be required within your display. There is a cost for this. Details upon application. Deadline 7 April. Additional and Space Only Electricity must be ordered via Moreton Hire.

VEHICLE DISPLAYS Refer Attachment 2.9 to comply with BCEC requirements

VENUE SERVICES Refer ‘Attachment 2.4 Brisbane Convention & Exhibition Centre, Sydney (BCEC)

WARNING - TRADE SHOW GUIDE SCAMS Exhibitors should be aware of “organisations” such as Expo Guide, Fair Guide and others. Representatives may approach Exhibitors for a 3-year advertisement commitment that is disguised as an offer of a free directory listing. Be wary of any offers for free directory listings that may be offered to you from Expo-Guide (or others not listed as official Ozwater’18 Exhibitors/Partners). If you are approached by such organisations, please alert the Organisers immediately.

WATER BOTTLES Ozwater’18 is a ‘Tap Water Only’ Exhibition – no bottled water is allowed, including promotional bottled water.

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ATTACHMENTS

1. GENERAL

1.1 Exhibition Floorplan 1.2 Delivery Label 1.3 Exhibiting General Conditions 1.4 Stand Design Approval Form

2. VENUE 2.1 Event and Safety Guidelines 2.2 Venue Access Guide 2.3 Contractor Terms & Conditions 2.4 Venue Services Information Sheet - Cleaning etc 2.5 Excess weight - Over 500kg's 2.6 Structures OVER 2.4m 2.7 Two (2) Storey Structures 2.8 Plant Operation Form 2.9 Vehicle Displays

SUPPLIERS 3. Moreton Hire - Venue Power / Shell Scheme / Custom Builds

3.1 Moreton Furniture packages Shell Scheme 3.2 Shell Scheme Specifications – What you get 3.3 Shell Scheme’ Options – What you can ‘add’ 3.4 Design offers – 3x3 – upgrading your stand 3.5 Design offers – 6x3 – upgrading your stand Space Only 3.6 Order form for Power Water etc.

4. Agility Fairs & Events - Freight and/or Equipment Movement 4.1 Agility Freight, Fork Lift Booking Form 4.2 Agility Move In request Form

5. Clifton Productions - Rigging

Thank you to our Generous Sponsors

Organiser / Enquiries

Australian Water AssociationABN: 78 096 035 773

PO Box 222, St Leonards NSW 1590, Australia

+61 2 9436 0055 ozwater@awa.asn.au

ozwater.org@ozwater#ozwater

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