Oxford Cambridge and RSA Level 3 Cambridge Technical in IT

Oxford Cambridge and RSA

Level 3 Cambridge Technical in IT05838/05839/05840/05841/05842/05877

Unit 1: Fundamentals of ITMonday 15 May 2017 – Morning

Time allowed: 1 hour 30 minutes

You must have:• acalculator

First Name Last Name

CentreNumber

CandidateNumber

Date of Birth D D M M Y Y Y Y

INSTRUCTIONS• Useblackink.YoumayuseanHBpencilforgraphsanddiagrams.• Completetheboxesabovewithyourname,centrenumber,candidatenumberanddateofbirth.• Answerallthequestions.• Writeyouranswertoeachquestioninthespaceprovided.• Ifadditionalanswerspaceisrequired,youshouldusethelinedpage(s)at

theendofthisbooklet.Thequestionnumber(s)mustbeclearlyshown.

INFORMATION• Thetotalmarkforthispaperis80.• Themarksforeachquestionareshowninbrackets[].• Qualityofextendedresponsewillbeassessedinquestionsmarkedwithan

asterisk(*).• Thisdocumentconsistsof20pages.

©OCR2017[601/7097/9,601/7098/0,601/7099/2,601/7100/5,601/7101/7]

C380/1706/5 OCRisanexemptCharity Turn over

FOR EXAMINER USE ONLY

Question No Mark

SectionA:1-15 /15

SectionB:16 /1017 /718 /619 /1020 /621 /1022 /1023 /6

Total /80

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SECTION A

Answerallthequestions.

Putatick()intheboxnexttotheonecorrectanswerforeachquestion.

1 BVDigitalComms.hasdevelopeditsownVoIPsoftwarepackage.Acut-downversionofthesoftwareisavailableasFreeware.

WhywouldBVDigitalComms.choosetodistributethecut-downversionofitsVoIPsoftwareasFreeware?

(a) Toavoidcopyrightissues.

(b) Todiscouragesalesofthefullprogramme.

(c) Toencouragesoftwareengineerstofurtherdeveloptheirprogramme.

(d) Toencourageuserstopurchasethefullversion.

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2 Asalesteamhasbeenaskedtoanalysethesalesfiguresforonesectionofabusiness.Theteamcanusedatabaseorspreadsheetsoftwareforthispurpose.

Whichofthefollowingdescribeswhytheteammaychoosetousedatabasesoftwareratherthanspreadsheetsoftwaretoanalysethedata?

(a) Spreadsheetsoftwarecannotstoreatomiseddatainrelatedtables.

(b) Spreadsheetsoftwarecannotcreategraphsfromdata.

(c) Spreadsheetsoftwarecannotsortdataalphabetically.

(d) Spreadsheetsoftwarecannotsortdataintonumberorder.

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3 Whichofthefollowingbestdescribesthepurposeofutilitysoftware?

(a) Toallowmultipleuserstouseacomputer.

(b) Toallowtheusertomaintainacomputer.

(c) Toallowtheusertomanagecontacts.

(d) Toallowtheusertomanageelectricityandplumbingbills.

[1]

4 BusinessescanuseShortMessageService(SMS)forarangeofdifferentpurposes.

WhichofthefollowingwouldnotbeanappropriateuseofSMSbyabusiness?

(a) Toconfirmabooking.

(b) Todistributeanewsocialmediapolicyamongststaff.

(c) Toinformclientsofaforthcominginvite-onlysalesevent.

(d) Toremindaclientofanappointment.

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5 Whichofthefollowingisaprotocolusedbyawebservertodeliverawebpage?

(a) HypertextMark-upLanguage(HTML)

(b) HypertextTransferProtocol(HTTP)

(c) SimpleMailTransferProtocol(SMTP)

(d) InternetControlMessageProtocol(ICMP)

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6 Whichofthefollowinggroupshascontrolofthecontentofawebsitehostedonavirtualserver?

(a) Membersofthepublic

(b) TheDataCommissioner

(c) Servermanufacturingstaff

(d) Theownerofthewebsite

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7 Whichnetworktopologyisshowninthisdiagram?

(a) Bus

(b) Clientserver

(c) Peertopeer

(d) Ring

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8 HarrowandMidshireBankisasmallbankwithfivebranchesintheUK.

WhichofthefollowingbestdescribeswhyHarrowandMidshirebankhasdecidedtocreateaWAN?

(a) Toallowsecurecommunicationbetweendifferentbranches.

(b) Tohosttheirownbankwebsite.

(c) ToimprovethespeedatwhichSMSmessagesmaybesentbetweenbranches.

(d) Toraiserevenuebychargingotherusersforaccesstotheirleasedlines.

[1]

9 WhichofthefollowingtelephonenetworksisleastlikelytobeconnectedtothePublicSwitchedTelephoneNetwork(PSTN)?

(a) Amobilephonenetwork.

(b) Anationwidetelephonenetwork.

(c) Asecuretelephonenetworkinamilitarybase.

(d) Atelephonenetworkallowingcommunicationwithinasinglebuildingandbeyond.

[1]

10 Whichofthefollowingwouldnotbeasuitableactivitytocompleteonasatellitenetwork?

(a) Tolivebroadcastfromanaturaldisasterarea.

(b) Toplayareal-timestrategygame.

(c) Tosendanemailfromaremotelocation.

(d) Toviewawebsitefromwithinaschoolbuilding.

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11 WhichofthefollowingmaybeanindicationofanineffectiveCustomerRelationshipManagement(CRM)processwithinanorganisation?

(a) Increasedcustomerbase.

(b) Increasedcustomerloyalty.

(c) Increasedcustomercomplaints.

(d) Increasedsales.

[1]

12 Whichofthefollowingreasonsbestexplainswhyaclosedquestioningtechniquemaybemoreeffectivethananopenquestioningtechnique?

(a) Allowstherespondenttogiveexpandedanswers.

(b) Answersaremorereliable.

(c) Answersaremoreconcisethatcanbeeasilyanalysed.

(d) Therespondentwillfeelmoreengagedintheprocess.

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13 Whichofthefollowingfeaturesisnotcommonlyavailableinpresentationsoftware?

(a) Datasorting

(b) Graphics

(c) Userinteraction

(d) Video

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14 Whichofthefollowingwouldbethemostappropriatedresscodetoweartoaninterviewforasalesmanagementrole?

(a) Canvastrouserswithpoloshirtincompanycolours.

(b) Abusinesssuit.

(c) Smart-casualwear.

(d) Jeanswitht-shirt.

[1]

15 IndividualswhoworkwithintheITindustrymaystudyforqualificationsaspartoftheirtraining.

Whichofthefollowingisnotanadvantagetotheemployeeofcompletingthistraining?

(a) Certificationisavailabletoanyone.

(b) Improvedjobopportunities.

(c) Thereisoverlapinthequalificationsthatmakeupdifferentqualifications.

(d) Traineescanfocusonthoseareasthatinterestthem.

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SECTION B

Answerallthequestions.

RGISisavirtualisationspecialistcompany.ThecompanyprovidesITservicestosmallandmediumsizedbusinessesintheUK.ThemajorityoftheITservicesaredeliveredfromadatacentreinBirmingham.Thedatacentrehasmanyracksofserversrunningavarietyofservicesincludingvirtualisation,fileandprint,backupanddatabase.CustomersofRGISmustpurchaseaWANlinktothedatacentretoallowthemtoaccessservices.

RGISrunsacentralhelpdesktoprovidesupportforcustomers.Thiscanbeaccessedviaaweb-site,emailoroverthetelephone.

16 RGIShasmanyracksofserversinitsdatacentre.

(a) Theserverscontaindifferenttypesofmemory.

Explainthepurposeofthefollowingtypesofmemory:

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(b) ServersintheRGISdatacentreareconnectedusingawiredEthernetLAN.

DescribetwocharacteristicsofawiredEthernetLANthatmakeitsuitableforthispurpose.

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17 Customersconnecttothedatacentreusingarouterratherthanahybriddevice.

JustifytheuseofaroutertoconnecttotheRGISdatacentre.

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18 RGISusesanofftheshelfoperatingsystemforallofitsservers.

Explaintwoadvantagesandonedisadvantageofusinganofftheshelfoperatingsystem.

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19 RGISisanethicalemployer.Itpublishesdocumentsthatexplaintoemployeesaboutethicalissuesimportanttotherunningofthecompany.

DiscusstheethicalissuesthatRGISshouldincludeinitsdocuments.

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20 OneservicethatRGISoffersisavirtualclient.

(a) Describewhatismeantbythetermvirtualclient.

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(b) Explaintwolimitationsofusingvirtualclients.

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21 RGISuseshelpdesksoftwaretosupportitscustomers.

ExplainthebenefitsandlimitationstoRGISofusinghelpdesksoftware.

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22 RGISwouldliketoemployanewITTechnician.

(a) OnepersonalattributethatthenewITTechnicianshouldhaveisgoodnumericalskills.

Identify two otherpersonalattributesthatthenewITTechnicianshouldhave.Foreach,explainwhytheattributeisimportant.

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(b) RGISadvertisestheITTechnicianjobusingsocialmedia.

ExplaintwoadvantagesofadvertisingtheITTechnicianjobusingsocialmedia.

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23 RGISusesphysicalsecuritymethodstopreventunauthorisedaccesstoitsdatacentre.

(a) ExplaintwophysicalsecuritymethodsthatRGISwouldusetopreventunauthorisedaccesstoitsequipment.

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(b) BeforeRGISdisposesofoldcomputerequipment,itiselectromagneticallywiped.

Explainwhyequipmentiselecromagneticallywiped.

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END OF QUESTION PAPER

Oxford Cambridge and RSA

CopyrightInformation:OCRiscommittedtoseekingpermissiontoreproduceallthird-partycontentthatitusesinitsassessmentmaterials.OCRhasattemptedtoidentifyandcontactallcopyrightholderswhoseworkisusedinthispaper.Toavoidtheissueofdisclosureofanswer-relatedinformationtocandidates,allcopyrightacknowledgementsarereproducedintheOCRCopyrightAcknowledgementsBooklet.Thisisproducedforeachseriesofexaminationsandisfreelyavailabletodownloadfromourpublicwebsite(www.ocr.org.uk)aftertheliveexaminationseries.IfOCRhasunwittinglyfailedtocorrectlyacknowledgeorclearanythird-partycontentinthisassessmentmaterialOCRwillbehappytocorrectitsmistakeattheearliestpossibleopportunity.ForqueriesorfurtherinformationpleasecontacttheCopyrightTeam,FirstFloor,9HillsRoad,CambridgeCB21GE.OCRispartoftheCambridgeAssessmentGroup.CambridgeAssessmentisthebrandnameofUniversityofCambridgeLocalExaminationsSyndicate(UCLES),whichisitselfadepartmentoftheUniversityofCambridge.

©OCR2017

C380/1706

ADDITIONAL ANSWER SPACE

Ifadditionalspaceisrequired,youshouldusethefollowinglinedpage(s).Thequestionnumber(s)mustbeclearlyshowninthemargin(s).

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Documents

Oxford Cambridge and RSA Level 3 Cambridge Technical in IT