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Oxford Cambridge and RSA Level 3 Cambridge Technical in IT 05838/05839/05840/05841/05842/05877 Unit 1: Fundamentals of IT Monday 15 May 2017 – Morning Time allowed: 1 hour 30 minutes You must have: a calculator First Name Last Name Centre Number Candidate Number Date of Birth D D M M Y Y Y Y INSTRUCTIONS Use black ink. You may use an HB pencil for graphs and diagrams. Complete the boxes above with your name, centre number, candidate number and date of birth. Answer all the questions. Write your answer to each question in the space provided. If additional answer space is required, you should use the lined page(s) at the end of this booklet. The question number(s) must be clearly shown. INFORMATION The total mark for this paper is 80. The marks for each question are shown in brackets [ ]. Quality of extended response will be assessed in questions marked with an asterisk (*). This document consists of 20 pages. © OCR 2017 [601/7097/9, 601/7098/0, 601/7099/2, 601/7100/5, 601/7101/7] C380/1706/5 OCR is an exempt Charity Turn over FOR EXAMINER USE ONLY Question No Mark Section A: 1-15 /15 Section B:16 /10 17 /7 18 /6 19 /10 20 /6 21 /10 22 /10 23 /6 Total /80

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Page 1: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

Oxford Cambridge and RSA

Level 3 Cambridge Technical in IT05838/05839/05840/05841/05842/05877

Unit 1: Fundamentals of ITMonday 15 May 2017 – Morning

Time allowed: 1 hour 30 minutes

You must have:• acalculator

First Name Last Name

CentreNumber

CandidateNumber

Date of Birth D D M M Y Y Y Y

INSTRUCTIONS• Useblackink.YoumayuseanHBpencilforgraphsanddiagrams.• Completetheboxesabovewithyourname,centrenumber,candidatenumberanddateofbirth.• Answerallthequestions.• Writeyouranswertoeachquestioninthespaceprovided.• Ifadditionalanswerspaceisrequired,youshouldusethelinedpage(s)at

theendofthisbooklet.Thequestionnumber(s)mustbeclearlyshown.

INFORMATION• Thetotalmarkforthispaperis80.• Themarksforeachquestionareshowninbrackets[].• Qualityofextendedresponsewillbeassessedinquestionsmarkedwithan

asterisk(*).• Thisdocumentconsistsof20pages.

©OCR2017[601/7097/9,601/7098/0,601/7099/2,601/7100/5,601/7101/7]

C380/1706/5 OCRisanexemptCharity Turn over

FOR EXAMINER USE ONLY

Question No Mark

SectionA:1-15 /15

SectionB:16 /1017 /718 /619 /1020 /621 /1022 /1023 /6

Total /80

Page 2: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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© OCR 2017

SECTION A

Answerallthequestions.

Putatick()intheboxnexttotheonecorrectanswerforeachquestion.

1 BVDigitalComms.hasdevelopeditsownVoIPsoftwarepackage.Acut-downversionofthesoftwareisavailableasFreeware.

WhywouldBVDigitalComms.choosetodistributethecut-downversionofitsVoIPsoftwareasFreeware?

(a) Toavoidcopyrightissues.

(b) Todiscouragesalesofthefullprogramme.

(c) Toencouragesoftwareengineerstofurtherdeveloptheirprogramme.

(d) Toencourageuserstopurchasethefullversion.

[1]

2 Asalesteamhasbeenaskedtoanalysethesalesfiguresforonesectionofabusiness.Theteamcanusedatabaseorspreadsheetsoftwareforthispurpose.

Whichofthefollowingdescribeswhytheteammaychoosetousedatabasesoftwareratherthanspreadsheetsoftwaretoanalysethedata?

(a) Spreadsheetsoftwarecannotstoreatomiseddatainrelatedtables.

(b) Spreadsheetsoftwarecannotcreategraphsfromdata.

(c) Spreadsheetsoftwarecannotsortdataalphabetically.

(d) Spreadsheetsoftwarecannotsortdataintonumberorder.

[1]

Page 3: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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3 Whichofthefollowingbestdescribesthepurposeofutilitysoftware?

(a) Toallowmultipleuserstouseacomputer.

(b) Toallowtheusertomaintainacomputer.

(c) Toallowtheusertomanagecontacts.

(d) Toallowtheusertomanageelectricityandplumbingbills.

[1]

4 BusinessescanuseShortMessageService(SMS)forarangeofdifferentpurposes.

WhichofthefollowingwouldnotbeanappropriateuseofSMSbyabusiness?

(a) Toconfirmabooking.

(b) Todistributeanewsocialmediapolicyamongststaff.

(c) Toinformclientsofaforthcominginvite-onlysalesevent.

(d) Toremindaclientofanappointment.

[1]

5 Whichofthefollowingisaprotocolusedbyawebservertodeliverawebpage?

(a) HypertextMark-upLanguage(HTML)

(b) HypertextTransferProtocol(HTTP)

(c) SimpleMailTransferProtocol(SMTP)

(d) InternetControlMessageProtocol(ICMP)

[1]

Page 4: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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© OCR 2017

6 Whichofthefollowinggroupshascontrolofthecontentofawebsitehostedonavirtualserver?

(a) Membersofthepublic

(b) TheDataCommissioner

(c) Servermanufacturingstaff

(d) Theownerofthewebsite

[1]

7 Whichnetworktopologyisshowninthisdiagram?

(a) Bus

(b) Clientserver

(c) Peertopeer

(d) Ring

[1]

Page 5: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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8 HarrowandMidshireBankisasmallbankwithfivebranchesintheUK.

WhichofthefollowingbestdescribeswhyHarrowandMidshirebankhasdecidedtocreateaWAN?

(a) Toallowsecurecommunicationbetweendifferentbranches.

(b) Tohosttheirownbankwebsite.

(c) ToimprovethespeedatwhichSMSmessagesmaybesentbetweenbranches.

(d) Toraiserevenuebychargingotherusersforaccesstotheirleasedlines.

[1]

9 WhichofthefollowingtelephonenetworksisleastlikelytobeconnectedtothePublicSwitchedTelephoneNetwork(PSTN)?

(a) Amobilephonenetwork.

(b) Anationwidetelephonenetwork.

(c) Asecuretelephonenetworkinamilitarybase.

(d) Atelephonenetworkallowingcommunicationwithinasinglebuildingandbeyond.

[1]

10 Whichofthefollowingwouldnotbeasuitableactivitytocompleteonasatellitenetwork?

(a) Tolivebroadcastfromanaturaldisasterarea.

(b) Toplayareal-timestrategygame.

(c) Tosendanemailfromaremotelocation.

(d) Toviewawebsitefromwithinaschoolbuilding.

[1]

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11 WhichofthefollowingmaybeanindicationofanineffectiveCustomerRelationshipManagement(CRM)processwithinanorganisation?

(a) Increasedcustomerbase.

(b) Increasedcustomerloyalty.

(c) Increasedcustomercomplaints.

(d) Increasedsales.

[1]

12 Whichofthefollowingreasonsbestexplainswhyaclosedquestioningtechniquemaybemoreeffectivethananopenquestioningtechnique?

(a) Allowstherespondenttogiveexpandedanswers.

(b) Answersaremorereliable.

(c) Answersaremoreconcisethatcanbeeasilyanalysed.

(d) Therespondentwillfeelmoreengagedintheprocess.

[1]

13 Whichofthefollowingfeaturesisnotcommonlyavailableinpresentationsoftware?

(a) Datasorting

(b) Graphics

(c) Userinteraction

(d) Video

[1]

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14 Whichofthefollowingwouldbethemostappropriatedresscodetoweartoaninterviewforasalesmanagementrole?

(a) Canvastrouserswithpoloshirtincompanycolours.

(b) Abusinesssuit.

(c) Smart-casualwear.

(d) Jeanswitht-shirt.

[1]

15 IndividualswhoworkwithintheITindustrymaystudyforqualificationsaspartoftheirtraining.

Whichofthefollowingisnotanadvantagetotheemployeeofcompletingthistraining?

(a) Certificationisavailabletoanyone.

(b) Improvedjobopportunities.

(c) Thereisoverlapinthequalificationsthatmakeupdifferentqualifications.

(d) Traineescanfocusonthoseareasthatinterestthem.

[1]

Page 8: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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© OCR 2017

SECTION B

Answerallthequestions.

RGISisavirtualisationspecialistcompany.ThecompanyprovidesITservicestosmallandmediumsizedbusinessesintheUK.ThemajorityoftheITservicesaredeliveredfromadatacentreinBirmingham.Thedatacentrehasmanyracksofserversrunningavarietyofservicesincludingvirtualisation,fileandprint,backupanddatabase.CustomersofRGISmustpurchaseaWANlinktothedatacentretoallowthemtoaccessservices.

RGISrunsacentralhelpdesktoprovidesupportforcustomers.Thiscanbeaccessedviaaweb-site,emailoroverthetelephone.

16 RGIShasmanyracksofserversinitsdatacentre.

(a) Theserverscontaindifferenttypesofmemory.

Explainthepurposeofthefollowingtypesofmemory:

RAM.....................................................................................................................................

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ROM.....................................................................................................................................

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Cache...................................................................................................................................

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Page 9: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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(b) ServersintheRGISdatacentreareconnectedusingawiredEthernetLAN.

DescribetwocharacteristicsofawiredEthernetLANthatmakeitsuitableforthispurpose.

1............................................................................................................................................

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17 Customersconnecttothedatacentreusingarouterratherthanahybriddevice.

JustifytheuseofaroutertoconnecttotheRGISdatacentre.

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18 RGISusesanofftheshelfoperatingsystemforallofitsservers.

Explaintwoadvantagesandonedisadvantageofusinganofftheshelfoperatingsystem.

Advantage1................................................................................................................................

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Advantage2................................................................................................................................

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Disadvantage..............................................................................................................................

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19 RGISisanethicalemployer.Itpublishesdocumentsthatexplaintoemployeesaboutethicalissuesimportanttotherunningofthecompany.

DiscusstheethicalissuesthatRGISshouldincludeinitsdocuments.

[10]

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Page 14: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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20 OneservicethatRGISoffersisavirtualclient.

(a) Describewhatismeantbythetermvirtualclient.

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..........................................................................................................................................[2]

(b) Explaintwolimitationsofusingvirtualclients.

1............................................................................................................................................

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2............................................................................................................................................

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21 RGISuseshelpdesksoftwaretosupportitscustomers.

ExplainthebenefitsandlimitationstoRGISofusinghelpdesksoftware.

[10]

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22 RGISwouldliketoemployanewITTechnician.

(a) OnepersonalattributethatthenewITTechnicianshouldhaveisgoodnumericalskills.

Identify two otherpersonalattributesthatthenewITTechnicianshouldhave.Foreach,explainwhytheattributeisimportant.

Attribute1............................................................................................................................

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Whyimportant.....................................................................................................................

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Attribute2............................................................................................................................

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Whyimportant.....................................................................................................................

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Page 18: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

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© OCR 2017

(b) RGISadvertisestheITTechnicianjobusingsocialmedia.

ExplaintwoadvantagesofadvertisingtheITTechnicianjobusingsocialmedia.

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23 RGISusesphysicalsecuritymethodstopreventunauthorisedaccesstoitsdatacentre.

(a) ExplaintwophysicalsecuritymethodsthatRGISwouldusetopreventunauthorisedaccesstoitsequipment.

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(b) BeforeRGISdisposesofoldcomputerequipment,itiselectromagneticallywiped.

Explainwhyequipmentiselecromagneticallywiped.

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END OF QUESTION PAPER

Page 20: Oxford Cambridge and RSA Level 3 Cambridge Technical in IT · Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download from our

Oxford Cambridge and RSA

CopyrightInformation:OCRiscommittedtoseekingpermissiontoreproduceallthird-partycontentthatitusesinitsassessmentmaterials.OCRhasattemptedtoidentifyandcontactallcopyrightholderswhoseworkisusedinthispaper.Toavoidtheissueofdisclosureofanswer-relatedinformationtocandidates,allcopyrightacknowledgementsarereproducedintheOCRCopyrightAcknowledgementsBooklet.Thisisproducedforeachseriesofexaminationsandisfreelyavailabletodownloadfromourpublicwebsite(www.ocr.org.uk)aftertheliveexaminationseries.IfOCRhasunwittinglyfailedtocorrectlyacknowledgeorclearanythird-partycontentinthisassessmentmaterialOCRwillbehappytocorrectitsmistakeattheearliestpossibleopportunity.ForqueriesorfurtherinformationpleasecontacttheCopyrightTeam,FirstFloor,9HillsRoad,CambridgeCB21GE.OCRispartoftheCambridgeAssessmentGroup.CambridgeAssessmentisthebrandnameofUniversityofCambridgeLocalExaminationsSyndicate(UCLES),whichisitselfadepartmentoftheUniversityofCambridge.

©OCR2017

C380/1706

ADDITIONAL ANSWER SPACE

Ifadditionalspaceisrequired,youshouldusethefollowinglinedpage(s).Thequestionnumber(s)mustbeclearlyshowninthemargin(s).

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