Owner's Name: Street Address: City & State: Vehicle Identification … · 2020-06-12 · Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (1,1) Localizing-U.S.-6329498)

Black plate (1,1)Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explainsowner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sureto keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2014 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERALMOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.

Part No. 23128516 B Second Printing



2014 Cadillac ELR Limited Warrantyand Owner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1GM's Commitment . . . . . . . . . . . . . . 1Owner Assistance . . . . . . . . . . . . . . . 1GM Participation in an AlternativeDispute Resolution Program . . . 1

Warranty Service– United States,Canada and Mexico . . . . . . . . . . . 1

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2New Vehicle Limited Warranty . . . 2Emission Control SystemWarranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .3What Is Covered . . . . . . . . . . . . . . . . 3What Is Not Covered . . . . . . . . . . . . 7ELR-Specific Warranty . . . . . . . . . 10What Is Covered . . . . . . . . . . . . . . . 11Cadillac ELR Coverage . . . . . . . . 11What Is Not Covered . . . . . . . . . . 12

Things to Know About the NewVehicle Limited Warranty . . . . 13Warranty Repairs – ComponentExchanges . . . . . . . . . . . . . . . . . . . 13

Warranty Repairs – RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 13

Tire Service . . . . . . . . . . . . . . . . . . . . 13Aftermarket EnginePerformance EnhancementProducts and Modifications . . . 13

After-Manufacture“Rustproofing” . . . . . . . . . . . . . . . . 14

Paint, Trim, and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 14

Vehicle Operation and Care . . . 14Maintenance and WarrantyService Records . . . . . . . . . . . . . . 14

Chemical Paint Spotting . . . . . . . 15Warranty Coverage –Extensions . . . . . . . . . . . . . . . . . . . 15

Warranty Service — ForeignCountries . . . . . . . . . . . . . . . . . . . . . 15

Permanent Relocation . . . . . . . . . 16Original EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 16

Recreation Vehicle and SpecialBody or EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 16

Pre-Delivery Service . . . . . . . . . . . 17Production Changes . . . . . . . . . . . 17

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 18What Is Covered . . . . . . . . . . . . . . . 18How to Determine theApplicable Emissions ControlSystem Warranty . . . . . . . . . . . . . 18

Federal Emission ControlSystem Warranty . . . . . . . . . . . . . 18

California Emission ControlSystem Warranty . . . . . . . . . . . . . 20

Emission Warranty Parts List . . .23Replacement Parts . . . . . . . . . . . . 26Maintenance and Repairs . . . . . . 26Claims Procedure . . . . . . . . . . . . . . 27


2014 Cadillac ELR Limited Warrantyand Owner Assistance Information

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 29

State WarrantyEnforcement Laws . . . . . . . . . . . 31

Warranty Information forCalifornia Only . . . . . . . . . . . . . . . 32

Special Coverage AdjustmentPrograms Beyond the WarrantyPeriod . . . . . . . . . . . . . . . . . . . . . . . . 33

Customer Assistance Offices . . .34

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 35

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 36

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 37


Important Message to Owners... 1

GM's Commitment

GM is committed to ensuringsatisfaction with your new vehicle.

Your dealer also wants you to becompletely satisfied and invites youto return for all your service needs,both during and after the warrantyperiod.

Owner Assistance

The dealer is best equipped toprovide all your vehicle's serviceneeds. Should you ever encounter aproblem that is not resolved duringor after the limited warranty period,talk to a member of dealermanagement. Under certaincircumstances, GM and/or GMdealers may provide assistanceafter the limited warranty period hasexpired when the problem resultsfrom a defect in material orworkmanship. These instances will

be reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction, followthe Customer SatisfactionProcedure on page 29.

We thank you for choosing GM.

GM Participation in anAlternative Dispute ResolutionProgram

See Customer SatisfactionProcedure on page 29 forinformation on the voluntary,non-binding Alternative DisputeResolution Program in which GMparticipates.

Warranty Service– UnitedStates, Canada and Mexico

The selling dealer has invested inthe proper tools, training, and partsinventory to ensure that anynecessary warranty repairs can be

made to your GM vehicle. GMrequests that the vehicle bereturned to the selling dealer for allwarranty repairs. If a situation orevent occurs where you aresignificantly inconvenienced, anauthorized GM dealer can make thewarranty repairs. However, in theevent the dealer is not able toperform the repair due to the specialtool and training requirements,contact the Customer AssistanceOffices on page 34. If you areunable to return to the sellingdealer, contact a GM dealer in theUnited States, Canada, or Mexicofor warranty service.


2 Warranty Coverage at a Glance

The warranty coverages aresummarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (IncludesTires). Coverage is for the first 4 years

or 50,000 miles, whichevercomes first.

Powertrain. Coverage is for the first 6 years

or 70,000 miles, whichevercomes first.

Sheet Metal. Corrosion coverage is for the

first 4 years or 50,000 miles,whichever comes first.

. Rust-through coverage is for thefirst 6 years, unlimited mileage.

Emission Control SystemWarranty

For light duty trucks, see “How toDetermine the Applicable EmissionsControl System Warranty” underEmission Control Systems Warrantyon page 18 for more information.

Federal. Gasoline Engines

‐ Defects and performance forcars and light duty truckemission control systems arecovered for the first 2 years or24,000 miles, whichevercomes first. From the first2 years or 24,000 miles to4 years or 50,000 milesdefects in material orworkmanship continue to becovered under the NewVehicle Limited WarrantyBumper-to-Bumper coverageexplained previously. Specifiedmajor components are

covered for the first 8 years or80,000 miles, whichevercomes first.

California. Gasoline Engines

‐ Defects and performance forcars and trucks with light dutyor medium duty emissioncontrol systems are coveredfor the first 3 years or50,000 miles, whichevercomes first.

‐ Specified components for carsor light duty trucks equippedwith light duty or medium dutytruck emission control systemsare covered for the first7 years or 70,000 miles,whichever comes first.

Important: Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See “California EmissionControl System Warranty” underEmission Control Systems Warrantyon page 18.


New Vehicle Limited Warranty 3

GM will provide for repairs to thevehicle during the warranty period inaccordance with the following terms,conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehiclesregistered in the United States andnormally operated in the UnitedStates or Canada, and is providedto the original and any subsequentowners of the vehicle during thewarranty period.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect, not slightnoise, vibrations, or other normalcharacteristics of the vehicle relatedto materials or workmanshipoccurring during the warrantyperiod. Needed repairs will beperformed using new,remanufactured, or refurbishedparts.

No Charge

Warranty repairs, including towing,parts, and labor, will be made atno charge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a Cadillac dealer facilitywithin the warranty period andrequest the needed repairs.Reasonable time must be allowedfor the dealer to perform necessaryrepairs.

Warranty Period

The warranty period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for4 years or 50,000 miles, whichevercomes first, except for othercoverages listed here under “What

Is Covered” and those items listedunder “What Is Not Covered” later inthis section.

Powertrain Coverage

The powertrain is covered for6 years or 70,000 miles, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered” later inthis section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal tothe engine (e.g., Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts, andother associated components


4 New Vehicle Limited Warranty

required in the timing belt servicereplacement procedure are covereduntil the first scheduledmaintenance interval.

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant, and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with thethermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors, andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts, anduniversal joints. All mounts,supports, seals, and gaskets aswell as any electrical componentsinternal to the drive axle. Alsocovered are any actuators directlyconnected to the drive axle (e.g.,front differential actuator).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring, andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.

Tire Coverage

The tires supplied with your vehicleare covered by General Motorsagainst defects in material orworkmanship under thebumper-to-bumper warrantycoverage. Wear-out is notconsidered a defect, and it mayoccur before the vehicle warrantyexpires. In this case, the owner isresponsible to purchasereplacement tires, or seek coveragesolely from the tire manufacturer.For vehicles within thebumper-to-bumper warrantycoverage, defective tires will bereplaced on a prorated adjustmentbasis according to the followingmileage-based schedule:



Mileage Replacement Percentage Coveredby GM

0-12,000 100%

12,001-36,000

Sliding scale starting at67% at 12,001, proportionatelyfalling (1.96%/1,000 miles) to

20% at 36,000 miles

36,001-50,000 20% (Cadillac)

50,001+ 0% (Cadillac)

Examples:

Miles Coverage

6,000 100%

12,000 100%

12,001 67%

18,000 55.25%

24,000 43.5%

30,000 31.75%

36,000 20%

48,000 20% Cadillac

This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty for thefull bumper-to-bumper warrantyperiod.

After your New Vehicle LimitedWarranty expires, you may still haveprorated warranty coverage on youroriginal equipment tires by the tiremanufacturer. Contact your GMdealer or the tire manufacturer ofthe brand of tires on your vehicle formore information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.



Tire Companies

Company Website Toll-Free Number

Bridgestone Americas TireOperations, LLC

www.bridgestonetire.com 1-800-356-4644

When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's limitedwarranty program, you may beeligible for a tire replacement or acomparable new tire on a proratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or anyauthorized dealer, is in lieu of allother remedies or warranties,expressed or implied, arising bylaw or otherwise, including fitnessfor a particular purpose ormerchantability. The tiremanufacturers expressly disclaimliability for indirect, special,incidental, or consequential

damages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost, or loss of any kind.*

*Some states do not allow theexclusion or limitation of incidentalor consequential damages, so theabove limitations or exclusion maynot apply to you.

Accessory Coverages

Most GM parts and accessoriessold and permanently installed on aGM vehicle by a GM Dealer or GMapproved Accessory Distributor/Installer (ADI) prior to delivery willbe covered under the applicableportion (Bumper-to-Bumper,Powertrain, etc.) of the New VehicleLimited Warranty.

In the event GM accessories areinstalled after vehicle delivery,or are replaced under the NewVehicle Limited Warranty, they willbe covered, parts and labor, for thebalance of the applicable portion ofthe New Vehicle Limited Warranty,but inno event less than 12 months/unlimited miles.

GM accessories sold over thecounter, or those not requiringinstallation, will continue to receivethe standard GM Dealer PartsWarranty of 12 months from thedate of purchase, parts only.

GM Licensed and IntegratedBusiness Partner (IBP) Accessoriesare covered under the



accessory-specific manufacturer'swarranty and are not warranted byGM or its dealers.

{ Caution

This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion: Body sheet metalpanels are covered against rust for4 years or 50,000 miles, whichevercomes first.

Rust-Through: Any body sheetmetal panel that rusts through, anactual hole in the sheet metal, iscovered for up to 6 years, unlimitedmileage.

Important: Cosmetic or surfacecorrosion, resulting from stone chipsor scratches in the paint, forexample, is not included in sheetmetal coverage.

Towing

Towing is covered to the nearestCadillac dealer if your vehiclecannot be driven because of awarranted defect.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Tire wear is influenced bymany variables such as roadconditions, driving styles, vehicleweight, and tire construction.Uniform tire wear is a normalcondition, and is not considered adefect. Road hazard damage such

as punctures, cuts, snags, andbreaks resulting from potholeimpact, curb impact, or from otherobjects is not covered. Tire weardue to misalignment beyond thewarranty period is not covered.Also, damage from improperinflation, overloading, spinning, aswhen stuck in mud or snow, tirechains, racing, improper mountingor dismounting, misuse, negligence,alteration, improper repair, accident,collision, fire, vandalism,or misapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents is not covered.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:. Collision, fire, theft, freezing,

vandalism, riot, explosion,or objects striking the vehicle



. Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

. Alteration, modification,or tampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, software, or othercomponents after final assemblyby GM.

. Coverages do not apply if theodometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM (GeneralMotors) parts

. Water or fluid contamination

. Damage resulting from hail,floods, windstorms, lightning,and other environmentalconditions

. Alteration of glass parts byapplication of tinting films

Important: This warranty is void onvehicles currently or previously titledas salvaged, scrapped, junked,or otherwise considered a total loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty on page 13.

Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failure touse or maintain proper fluids,

or maintain fluids betweenrecommended maintenanceintervals, fuel, lubricants,or refrigerants recommended in theowner manual is not covered.

Damage Due to Contaminated,Improper, or Poor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stalling, or failure to start. They mayalso degrade functionality of criticalexhaust emissions componentssuch as spark plugs, oxygensensors, and the catalytic converter.Damage from poor fuel quality,water contamination, or if thevehicle requires premium fuel,operating the vehicle on gasolinewith a Pump Octane less than a91 (R+M)/2, may not be covered.

Prohibited fuels are: Gasolinescontaining any methanol, MMT, anorganometallic octane enhancingadditive, and/or fuels containingmore than 15% ethanol in non-FlexFuel Vehicles (FFV).



Please refer to your owner manualunder “Fuel,” for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com/index.html.

Damage Due to Impact, Use,or the Environment

Windshield or glass cracks, chips,or scratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lenses, mirrors, paint, grille,moldings, and trim are not coveredfor cracks, chips, scratches, dents,dings, and punctures or tears as aresult of impact with other objects orroad hazards. In addition, cracks,chips, scratches, or other damageto the face of a radio or instrumentcluster from impact or foreignobjects are not covered.

Maintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe owner manual are the owner'sexpense. Vehicle lubrication,cleaning, or polishing are notcovered. Failure of or damage tocomponents requiring replacementor repair due to vehicle use, wear,exposure, or lack of maintenance isnot covered.

Items such as:. Audio System Cleaning. Brake Pads/Linings. Clutch Linings. Coolants and Fluids. Filters. Keyless Entry (or other remote

transmitter/receiver batteries)*. Limited Slip Rear Axle Service

. Tire Rotation

. Wheel Alignment/Balance**

. Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the owner manual. Anyreplacement at the time of,or beyond the maintenanceinspection period is consideredmaintenance, and is not covered aspart of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered up to12 months only.

** Maintenance items after7,500 miles.



Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:. Inconvenience. Lodging, meals, or other travel

costs. Loss of vehicle use. Payment for loss of time or pay. State or local taxes required on

warranty repairs. Storage

While extra expenses are notcovered by the New Vehicle LimitedWarranty, Cadillac does providemany additional customer benefits,such as Cadillac Owner Privileges.See your owner manual.

Other Terms: This warranty givesyou specific legal rights and youmay also have other rights whichvary from state to state.

GM does not authorize any personto create for it any other obligationor liability in connection with thesevehicles. Any implied warranty ofmerchantability or fitness for aparticular purpose applicable tothis vehicle is limited in durationto the duration of this writtenwarranty. Performance of repairsand needed adjustments is theexclusive remedy under thiswritten warranty or any impliedwarranty. GM shall not be liablefor incidental or consequentialdamages, such as, but not limitedto, lost wages or vehicle rentalexpenses, resulting from breachof this written warranty or anyimplied warranty.*

* Some states do not allowlimitations on how long an impliedwarranty will last or the exclusion orlimitation of incidental orconsequential damages, so theabove limitations or exclusions maynot apply to you.

ELR-Specific Warranty

For vehicles sold in the UnitedStates, in addition to theBumper-to-Bumper Coveragedescribed previously, GeneralMotors will warrant certain ExtendedRange Electric Vehicle (EREV)components for each Cadillac ELR,(hereafter referred to as EREV) for8 years or 100,000 miles(160 000 kilometers), whichevercomes first, from the originalin-service date of the vehicle,against warrantable repairs to thespecific EREV components of thevehicle.

For vehicles sold in Canada, inaddition to the Base WarrantyCoverage described in the GMCanadian Cadillac ELR LimitedWarranty, Maintenance and OwnerAssistance booklet, General Motorsof Canada Limited will warrantcertain EREV components forCadillac ELR (hereafter referredto as EREV) for 8 years or100,000 miles (160,000 kilometers),



whichever comes first, from theoriginal in-service date of thevehicle, against warrantable repairsto the specific EREV components ofthe vehicle.

This warranty is for Cadillac ELRvehicles registered and normallyoperated in the United States orCanada, respectively. In addition tothe initial owner of the vehicle, thecoverage described in this EREVwarranty is transferable at no cost toany subsequent person(s) whoassumes ownership of the vehiclewithin the above-described8 years or 100,000 miles(160 000 kilometers) term. Nodeductibles are associated with thisEREV warranty.

This EREV component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under “New VehicleLimited Warranty” are not extendedor altered because of this specialEREV Component Warranty.

What Is Covered

This EREV warranty covers repairsto correct any EREV componentdefect related to materials orworkmanship occurring duringthe 8 year or 100,000 miles(160 000 kilometers) term forthe following:

Towing

During the 8 year or 100,000 miles(160 000 kilometers) EREV warrantyperiod, towing is covered to thenearest Cadillac servicing dealer ifyour vehicle cannot be drivenbecause of a warranted EREVspecific defect. Contact the CadillacRoadside Assistance Center fortowing. Refer to the owner manualfor details.

Cadillac ELR Coverage

Propulsion Battery WarrantyPolicy

Like all batteries, the amount ofenergy that the high-voltage“propulsion” battery can store willdecrease with time and milesdriven. Gradual loss of batterycapacity is NOT covered under theNew Vehicle Limited Warranty.Depending on use, the high-voltagebattery may experience as much as40% capacity reduction over thewarranty period. See your ownermanual for important tips on how tomaximize the life and capacity of thehigh-voltage battery. To avoid losingwarranty coverage for the battery,follow the guidelines for properbattery maintenance when thevehicle is not driven, or when thevehicle is stored for an extendedperiod of time.



Repair

If possible, components will berepaired or replaced, and theoriginal battery will be returned tothe vehicle.

Replace (If Necessary)

Under warranty, the high voltagebattery will be replaced with either anew or factory reconditioned highvoltage battery with an energycapacity (kWh storage) level at orabove that of the original batteryprior to the failure.

Your ELR battery warrantyreplacement may not return yourvehicle as an “as new” condition,but it will make your ELR fullyoperational appropriate to its ageand mileage.

Other EREV/Electric PropulsionComponents

High Voltage Wiring, EREV ControlModules, E-Compressor, TractionPower Inverter Module (TPIM),Accessory Power Module (APM),and EREV/Electric PropulsionOn-Board Charger.

Brakes

Brake Modulator Assembly

Electric Drive Unit

Electric drive unit assembly andinternal components, including theauxiliary fluid pump, auxiliary pumpcontroller, and 3-phase cables.

What Is Not Covered

In addition to the ”What is NotCovered“ section previously, theEREV warranty does not cover thefollowing items:

Wear Items

Wear items, such as brake linings,are not covered in the EREVwarranty.

Improper Storage

High-voltage battery replacementdue to improper vehicle storage.Refer to the owner manual for theproper ways your vehicle’s batterymust be maintained if the vehicle isnot driven, or if it is stored for anextended period of time.


Things to Know About the New Vehicle Limited Warranty 13

Warranty Repairs –Component Exchanges

In the interest of customersatisfaction, GM may offerexchange service on some vehiclecomponents. This service isintended to reduce the amount oftime your vehicle is not available foruse due to repairs. Componentsused in exchange are servicereplacement parts that may be new,remanufactured, or refurbished.

Remanufactured parts meet GMapproved service part requirementsand are made from previously usedcomponents in a process thatinvolves disassembly, inspection,cleaning, update of software andreplacement of parts as appropriate,testing and reassembly.

Refurbished parts meet GMapproved service part requirementsand are previously used parts thatare inspected, cleaned, tested, andrepackaged.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of the typesof components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, batteries, and powertraincontrol modules.

Warranty Repairs – RecycledMaterials

Environmental Protection Agency(EPA) guidelines and GM supportthe capture, purification, and reuseof automotive air conditioningrefrigerant gases and enginecoolant. As a result, any repairs GMmay make to your vehicle mayinvolve the installation of purifiedreclaimed refrigerant and coolant.

Tire Service

Any authorized Cadillac or tiredealer for your brand of tires canassist you with tire service. If, after

contacting one of these dealers, youneed further assistance or you havequestions, contact the CadillacCustomer Assistance Center. Thetoll-free telephone numbers arelisted under Customer AssistanceOffices on page 34.

Aftermarket EnginePerformance EnhancementProducts and Modifications

Some aftermarket engineperformance products andmodifications promise a way toincrease the horsepower and torquelevels of your vehicle’s powertrain.You should be aware that theseproducts may have detrimentaleffects on the performance and lifeof the engine, exhaust emissionsystem, transmission, anddrivetrain. The Duramax DieselEngine, Allison AutomaticTransmission®, and drivetrain havebeen designed and built to offerindustry leading durability andperformance in the most demandingapplications. Engine power


14 Things to Know About the New Vehicle Limited Warranty

enhancement products may enablethe engine to operate at horsepowerand torque levels that coulddamage, create failure, or reducethe life of the engine, engineemission system, transmission, anddrivetrain. Damage, failure,or reduced life of the engine,transmission, emission system,drivetrain or other vehiclecomponents caused by aftermarketengine performance enhancementproducts or modifications may notbe covered under your vehiclewarranty.

After-Manufacture“Rustproofing”

Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.

Paint, Trim, and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealer as soon aspossible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your Cadillac, weknow you will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner manual.

If you have questions on how tokeep your vehicle in good workingcondition, see your Cadillac dealer,the place many customers chooseto have their maintenance workdone. You can rely on your Cadillacdealer to use the proper parts andrepair practices.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. Receipts can be veryimportant if a question arises as towhether a malfunction is caused bylack of maintenance or a defect inmaterial or workmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual forrecording services performed.

The servicing dealer can provide acopy of any warranty repairs foryour records.



Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants can fallupon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms:blotchy, ring-shaped discolorations,and/or small irregular dark spotsetched into the paint surface.

Although no defect in the factoryapplied paint causes this, Cadillacwill repair, at no charge to theowner, the painted surfaces of newvehicles damaged by this falloutcondition within 12 months or12,000 miles of purchase, whichevercomes first.

Warranty Coverage –Extensions

Time Extensions: The NewVehicle Limited Warranty will beextended one day for each daybeyond the first 24 hour period inwhich your vehicle is at anauthorized dealer facility for

warranty service. You may be askedto show the repair orders to verifythe period of time the warranty is tobe extended. Your extension rightsmay vary depending on state law.

Mileage Extensions: Prior todelivery, some mileage is put onyour vehicle during testing at theassembly plant, during shipping,and while at the dealer facility. Thedealer records this mileage on thefirst page of this warranty booklet atdelivery. For eligible vehicles, thismileage will be added to themileage limits of the warrantyensuring that you receive full benefitof the coverage. Mileage extensioneligibility:. Applies only to new vehicles

held exclusively in new vehicleinventory.

. Does not apply to used vehicles,GM-owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

. Does not apply to vehicles withmore than 1,000 miles on theodometer even though thevehicle may not have beenregistered for license plates.

Warranty Service — ForeignCountries

Touring Owner Service

If you are touring in a foreigncountry and repairs are needed,take your vehicle to the nearestGM dealer which sells and servicesCadillac vehicles. However, if aCadillac dealer cannot be located,significantly inconveniencedcustomers can take their vehicle toany GM dealer for repairs.

Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under the warranty. Seeyour owner manual for additionalinformation on fuel requirementswhen operating in foreign countries.


16 Things to Know About the New Vehicle Limited Warranty

Permanent Relocation

This warranty applies to GMvehicles registered in the UnitedStates and normally operated in theUnited States, Canada, or Mexico.If you have permanently relocatedand established householdresidency in another country, GMmay authorize the performance ofrepairs under the warrantyauthorized for vehicles generallysold by GM in that country. Contactan authorized GM dealer in yourcountry for assistance.

Important: GM warranty coveragesmay be void on GM vehicles thathave been imported/exported forresale.

Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors. Examples of the

types of alterations that would notbe covered include cutting, welding,or disconnecting of the vehicle'soriginal equipment parts andcomponents.

Additionally, General Motors doesnot warranty non-GM parts,calibrations, and/or softwaremodifications. The use of parts,control module calibrations,software modifications, and/or anyother alteration not issued throughGeneral Motors will void thewarranty coverage for thosecomponents that are damaged orotherwise affected by the installationof the non-GM part, control modulecalibration, software modification,and/or other alteration.

The only exception is that non-GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.

Recreation Vehicle and SpecialBody or Equipment Alterations

Installations or alterations to theoriginal equipment vehicle orchassis, as manufactured andassembled by GM, are not coveredby this warranty. The special bodycompany, assembler, or equipmentinstaller is solely responsible forwarranties on the body orequipment and any alterations toany of the parts, components,systems, or assemblies installed byGM. Examples include, but are notlimited to, special body installations,such as recreational vehicles, theinstallation of any non-GM part,cutting, welding, or thedisconnecting of original equipmentvehicle or chassis parts andcomponents, extension of thewheelbase, suspension anddriveline modifications, and axleadditions.



Pre-Delivery Service

Defects in the mechanical,electrical, sheet metal, paint, trim,and other components of yourvehicle may occur at the factory orwhile it is being transported to thedealer facility. Normally, any defectsoccurring during assembly areidentified and corrected at thefactory during the inspectionprocess. In addition, dealers inspecteach vehicle before delivery. Theyrepair any uncorrected factorydefects and any transit damagedetected before the vehicle isdelivered to you.

Any defects still present at the timethe vehicle is delivered to you arecovered by the warranty. If you findany defects, advise your dealerwithout delay. For further detailsconcerning any repairs which thedealer may have made prior to youtaking delivery of your vehicle, askyour dealer.

Production Changes

GM and GM dealers reserve theright to make changes in vehiclesbuilt and/or sold by them at any timewithout incurring any obligation tomake the same or similar changeson vehicles previously built and/orsold by them.


18 Emission Control Systems Warranty

The emission warranty on yourvehicle is issued in accordance withthe U.S. Federal Clean Air Act.Defects in material or workmanshipin GM emission parts may also becovered under the New VehicleLimited WarrantyBumper-to-Bumper coverage. Theremay be additional coverage on GMdiesel engine vehicles. In any case,the warranty with the broadestcoverage applies.

What Is Covered

The parts covered under theemission warranty are listed underthe “Emission Warranty Parts List”later in this section.

How to Determine theApplicable Emissions ControlSystem Warranty

State and Federal agencies mayrequire a different emission controlsystem warranty depending on:. Whether the vehicle conforms to

regulations applicable to lightduty or heavy duty emissioncontrol systems.

. Whether the vehicle conforms toor is certified for Californiaregulations in addition toU.S. EPA Federal regulations.

All vehicles are eligible for FederalEmissions Control System WarrantyCoverage. If the emissions controllabel contains language stating thevehicle conforms to Californiaregulations, the vehicle is alsoeligible for California EmissionsControl System Warranty Coverage.

Federal Emission ControlSystem Warranty

Federal Warranty Coverage. Cars with a Gross Vehicle

Weight Rating (GVWR) of8,500 lbs. or less

‐ 2 years or 24,000 miles and8 years or 80,000 miles for thecatalytic converter, vehicle/powertrain control module,transmission control module orother onboard emissionsdiagnostic device, includingemission-related software,whichever comes first.


Emission Control Systems Warranty 19

Federal Emission Defect Warranty

GM warrants to the owner thefollowing:. The vehicle was designed,

equipped, and built so as toconform at the time of sale withapplicable regulations of theFederal EnvironmentalProtection Agency (EPA).

. The vehicle is free from defectsin materials and workmanshipwhich cause the vehicle to fail toconform with those regulationsduring the emission warrantyperiod.

Emission-related defects in thegenuine GM parts listed under theEmission Warranty Parts List,including related diagnostic costs,parts, and labor are covered bythis warranty.

Federal Emission PerformanceWarranty

Some states and/or localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenance ofyour vehicle. If an EPA-approvedI/M program is enforced in yourarea, you may also be eligible forEmission Performance Warrantycoverage when all three of thefollowing conditions are met:. The vehicle has been

maintained and operated inaccordance with the instructionsfor proper maintenance and useset forth in the owner manualsupplied with your vehicle.

. The vehicle fails anEPA-approved I/M test duringthe emission warranty period.

. The failure results, or will result,in the owner of the vehiclehaving to bear a penalty or othersanctions, including the denial ofthe right to use the vehicle,under local, state, or federal law.

GM warrants that your dealer willreplace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed underEmission Warranty Parts List onpage 23, which may be necessaryto conform to the applicableemission standards. Non-GM partslabeled “Certified to EPA Standards”are covered by the FederalEmission Performance Warranty.



California Emission ControlSystem Warranty

This section outlines the emissionwarranty that GM provides for yourvehicle in accordance with theCalifornia Air Resources Board.Defects in material or workmanshipin GM emission parts may also becovered under the New VehicleLimited WarrantyBumper-to-Bumper coverage. Theremay be additional coverage on GMdiesel engine vehicles. In any case,the warranty with the broadestcoverage applies.

This warranty applies if your vehiclemeets both of the followingrequirements:. Your vehicle is registered in

California or other statesadopting California emissionand warranty regulations.*

. Your vehicle is certified for salein California as indicated on thevehicle's emission controlinformation label.

* Important: Connecticut,Delaware, Maine, Maryland,Massachusetts, New Jersey,Oregon, Pennsylvania, RhodeIsland, Vermont, and Washingtonhave California Emissions Warrantycoverage. (New York adoptedCalifornia emission standards, butnot the California EmissionsWarranty. The Federal EmissionsControl Warranty applies to allnon-PZEV vehicles in New York.)

California Partial Zero EmissionVehicles (PZEV) have extendedcoverage on all emission-relatedparts.

Important: California, Connecticut,Delaware, Maine, Maryland,Massachusetts, New Jersey, NewYork, Rhode Island, and Vermonthave PZEV Emission WarrantyCoverage. (Oregon has PZEVHybrid battery 10 years/150,000 mile coverage only).

Your Rights and Obligations (ForVehicles Subject to CaliforniaExhaust Emission Standards)

The California Air Resources Boardand General Motors are pleased toexplain the emission control systemwarranty on your vehicle. InCalifornia, new motor vehicles mustbe designed, built, and equipped tomeet the state's stringent anti-smogstandards. GM must warrant theemission control system on yourvehicle for the periods of time andmileage listed provided there hasbeen no abuse, neglect, or impropermaintenance of your vehicle. Yourvehicle's emission control systemmay include parts such as the fuelinjection system, ignition system,catalytic converter, and enginecomputer. Also included are hoses,belts, connectors, and otheremission-related assemblies.

Where a warrantable conditionexists, GM will repair your vehicle atno cost to you including diagnosis,parts, and labor.


Emission Control Systems Warranty 21

California Emission Defect andEmission Performance WarrantyCoverage

For cars and trucks with light duty ormedium duty emissions:. For 3 years or 50,000 miles

(5 years or 50,000 miles forDuramax Diesel), whichevercomes first:

‐ If your vehicle fails a smogcheck inspection, GM willmake all necessary repairsand adjustments to ensurethat your vehicle passes theinspection. This is yourEmission Control SystemPerformance Warranty.

‐ If any emission-related part onyour vehicle is defective, GMwill repair or replace it. This isyour Short-term EmissionControl Systems DefectsWarranty.

. For 7 years or 70,000 miles,whichever comes first:

‐ If an emission-related partlisted in this booklet speciallynoted with coverage for7 years or 70,000 miles isdefective, GM will repair orreplace it. This is yourLong-term Emission ControlSystem Defects Warranty.

. For 8 years or 80,000 miles,whichever comes first:

‐ If the catalytic converter,vehicle/powertrain controlmodule, transmission controlmodule, or other onboardemissions diagnostic device,including emissions-relatedsoftware, is found to bedefective, GM will repair orreplace it under the FederalEmission Control SystemWarranty.

. For 15 years or 150,000 miles,

whichever comes first for aPartial Zero EmissionVehicle (PZEV):

‐ If any emission-related part*listed in this booklet isdefective, GM will repair orreplace it. This is your (PZEV)Emission Control SystemDefects Warranty.

* PZEV Hybrid Batteries and HybridA/C Compressors are covered for10 years or 150,000 miles,whichever comes first.

Any authorized Cadillac dealer will,as necessary under thesewarranties, replace, repair, or adjustto GM specifications any genuineGM parts that affect emissions.

The applicable warranty period shallbegin on the date the vehicle isdelivered to the first retail purchaseror, if the vehicle is first placed inservice as a demonstrator orcompany vehicle prior to sale atretail, on the date the vehicle isplaced in such service.



Owner's Warranty Responsibilities

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenance listedin your owner manual. GMrecommends that you retain allmaintenance receipts for yourvehicle, but GM cannot denywarranty coverage solely for thelack of receipts or for your failure toensure the performance of allscheduled maintenance.

You are responsible for presentingyour vehicle to a GM dealer sellingyour vehicle line as soon as aproblem exists. The warrantedrepairs should be completed in areasonable amount of time, not toexceed 30 days.

As the vehicle owner, you shouldalso be aware that GM may denywarranty coverage if your vehicle ora part has failed due to abuse,neglect, improper or insufficientmaintenance, or modifications notapproved by GM.

If you have any questions regardingyour rights and responsibilitiesunder these warranties, you shouldcontact the Customer AssistanceCenter at 1-855-422-3357(1-855-4-CAD-ELR), or inCalifornia, write to:

State of CaliforniaAir Resources BoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


Emission Warranty Parts List 23

The emission parts listed here arecovered under the Emission ControlSystem Warranty. The terms areexplained in the Emission ControlSystems Warranty on page 18under “Federal Emission ControlSystem Warranty” and the“California Emission Control SystemWarranty.”

Important: Certain parts may becovered beyond these warranties ifshown with asterisk(s) as follows:. (*) 7 years/70,000 miles,

whichever comes first, CaliforniaEmission Control SystemWarranty coverage.

. (**) 8 years/80,000 miles,whichever comes first, FederalEmission Control SystemWarranty coverage. (Alsoapplies to California certifiedlight duty and medium dutyvehicles.)

All listed parts 15 years/150,000 miles, whichever comesfirst, on California PZEV (NU6)

vehicles registered in a PZEV stateexcept Hybrid batteries and HybridA/C compressors, which arecovered for 10 years/150,000 miles,whichever comes first.

Powertrain Control System

Camshaft Position Actuator *

Camshaft Position Actuator Valve

Coolant Sensor

Data Link Connector

Engine Control Module (ECM) **

Engine Coolant Temperature Sensor

Fuel Control Module **

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oxygen Sensor(s)

Powertrain Control Module (PCM) **

Throttle Position Sensor

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Wheel Speed Sensor

Transmission Controls andTorque Management

Control Solenoids and PressureSwitches

Clutch Solenoids and Switches

Park/Neutral Switch

Transmission Control Module **

Transmission Fluid TemperatureSensor

Transmission Speed Sensors

Fuel Management System

Diesel Fuel Injection Pump *

Diesel Direct Fuel InjectorAssembly *

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Rail Assembly


24 Emission Warranty Parts List

Fuel Temperature Sensor

High Pressure Fuel Pump (SIDI) *

Air Management System

Active Aero Shutters

Air Cleaner

Air Intake Ducts

Charge Air Cooler *

Charge Air Cooler Control

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold

Intake Manifold Gasket

Intake Manifold Tuning Valve

Supercharger *

Throttle Body

Turbocharger *

Turbocharger Pressure Sensor

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Start/Stop System

Auxiliary Battery

Dual Battery IsolationModule (DBIM)

Intelligent Battery Sensor

Battery Control Module

Catalytic Converter System

Catalytic Converter(s) * **

Diesel Exhaust Temperature andPressure Sensors

Diesel Particulate Filter (DPF) *

Diesel Exhaust (DPF) Indirect FuelInjector

Diesel Exhaust Emission ReductionFluid Injector

Diesel Exhaust Emission ReductionFluid Tank *

Diesel Exhaust NOx Sensors

Exhaust Manifold

Exhaust Manifold Gasket

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes

EGR Temperatuer Sensor

EGR Valve

EGR Valve Cooler *

Secondary Air Injection System

Air Pump



Check Valves

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Solenoid and Valve

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve

Fuel Tank(s) *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or PressureSensor

Hybrid

Auxiliary Transmission Fluid Pump

Battery Cooling Circuit

Battery Control Module **

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Drive Motors and Resolvers *

Drive Motor/Generator ControlModule **

Electro-Hydraulic Brake ControlModule **

Energy Storage Control Module **

Hybrid Batteries *

Hybrid Battery Temperature andVoltage Sensors

SGCM Coolant Circuit (fan,relay, pump)

Starter Generator *

Starter Generator Control Module **

Starter Generator Drive Belt

Traction Power InverterModule (TPIM) **

EREV Specific Components

Vehicle Interface Control Module **

EREV RESS Battery * **

Onboard Charger * **

Charge Port

Charge Port Switches and Sensors

EREV EVAP Canister Assembly

EREV RESS Thermal ManagementE-compressor * * *Port ValvesBattery Temperature SensorsBattery High Voltage HeaterBattery Coolant PumpPower ElectronicsCoolant PumpAir and Coolant TemperatureSensorsRfg. Temperature and PressureSensors

Miscellaneous Items Used withAbove Components and CertainTires are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets



Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

Tires (Heavy Duty Applications only2 yr/24,000 mile Federal EmissionDefect Warranty)

Parts specified in your maintenanceschedule that require scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. If failure of one of these partsresults in failure of another part,both will be covered under theEmission Control System Warranty.

For detailed information concerningspecific parts covered by theseemission control system warranties,ask your dealer.

Replacement Parts

The emission control systems ofyour vehicle were designed, built,and tested using genuine GM parts*and the vehicle is certified as beingin conformity with applicable federaland California emissionrequirements. Accordingly, it isrecommended that anyreplacement parts used formaintenance or for the repair ofemission control systems be new,genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement purposes. Use ofreplacement parts which are not of

equivalent quality may impair theeffectiveness of emission controlsystems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair ofparts affecting emission control, theowner should assure himself/herselfthat such parts are warranted bytheir manufacturer to be equivalentto genuine GM parts in performanceand durability.

* “Genuine GM parts,” when used inconnection with GM vehicles,means parts manufactured by or forGM, designed for use on GMvehicles, and distributed by anydivision or subsidiary of GM.

Maintenance and Repairs

Maintenance and repairs can beperformed by any qualified serviceoutlet; however, warranty repairsmust be performed by an authorizeddealer except in a situation wherethe vehicle owner is significantlyinconvenienced and a warranted



part or a warranty station is notreasonably available to the vehicleowner.

In a situation where the vehicleowner is significantlyinconvenienced, and an authorizeddealer is not reasonably available,repairs may be performed at anyavailable service establishment orby the owner, using anyreplacement part. Cadillac willconsider reimbursement for theexpense incurred, includingdiagnosis, not to exceed themanufacturer's suggested retailprice for all warranted partsreplaced and labor charges basedon Cadillac's recommended timeallowance for the warranty repairand the geographically appropriatelabor rate. A part not being availablewithin 10 days or a repair not beingcompleted within 30 daysconstitutes a significantinconvenience. Retain receipts andfailed parts in order to receive

compensation for warranty repairsreimbursable due to thesesituations.

If you are in a situation where youare significantly inconvenienced andit is necessary to have repairsperformed by other than a Cadillacdealer and you believe the repairsare covered by emission warranties,take the replaced parts and yourreceipt to a Cadillac dealer forreimbursement consideration.This applies to both the FederalEmission Defect Warranty andFederal Emission PerformanceWarranty.

Receipts and records covering theperformance of regular maintenanceor other repairs (such as thoseoutlined earlier) should be retainedin the event questions ariseconcerning maintenance. Thesereceipts and records should betransferred to each subsequentowner. GM will not deny warrantycoverage solely on the absence ofmaintenance records. However, GM

may deny a warranty claim if afailure to perform scheduledmaintenance resulted in the failureof a warranty part.

Claims Procedure

As with the other warrantiescovered in this booklet, take yourvehicle to any authorized Cadillacdealer facility to obtain serviceunder the emission warranty. Thisshould be done as soon as possibleafter failing an EPA-approved I/Mtest or a California smog check test,or at any time you suspect a defectin a part.

Those repairs qualifying under thewarranty will be performed by anyCadillac dealer at no charge.Repairs which do not qualify will becharged to you. You will be notifiedas to whether or not the repairqualifies under the warranty within areasonable time, not to exceed30 days after receipt of the vehicleby the dealer, or within the timeperiod required by local or state law.



The only exceptions would be if yourequest or agree to an extension,or if a delay results from eventsbeyond the control of your dealer orGM. If you are not so notified, GMwill provide any required repairs atno charge.

In the event a warranty matter is nothandled to your satisfaction, seeCustomer Satisfaction Procedure onpage 29.

For further information or to reportviolations of the Emission ControlSystem Warranty, you may contactthe EPA at:

Manager, Certification andComplianceDivision (6405J)Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, N.W.Washington, DC 20460

For a vehicle subject to theCalifornia Exhaust EmissionStandards, you may contact the:

State of CaliforniaAir Resources BoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


Customer Satisfaction Procedure 29

Your satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of your vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:

STEP ONE: Discuss yourconcern with a member of dealermanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact theowner of the dealer facility or thegeneral manager.

STEP TWO: If after contacting amember of dealer management, itappears your concern cannot beresolved by the dealer withoutfurther help contact the CadillacELR Customer Assistance Centerby calling 1-855-422-3357(1-855-4-CAD-ELR). In Canada,contact GM of Canada CustomerCare Centre by calling1-888-446-2000: English,or 1-800-263-7854: French.

For resolution of issues related tothe Cadillac Professional Vehicle,contact 1-800-43-FLEET(1-800-433-5338).

We encourage you to call thetoll-free number in order to giveyour inquiry prompt attention.Have the following informationavailable to give the CustomerAssistance Representative:. The Vehicle Identification

Number (VIN). This is availablefrom the vehicle registration ortitle, or the plate above the top of

the instrument panel on thedriver side, and visible throughthe windshield.

. The dealer name and location.

. The vehicle delivery date andpresent mileage.

When contacting Cadillac,remember that your concern willlikely be resolved at a dealer'sfacility. That is why we suggest youfollow Step One first if you have aconcern.

STEP THREE: Both GM and yourGM dealer are committed to makingsure you are completely satisfiedwith your new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two, youcan file with the Better BusinessBureau (BBB) Auto Line Program toenforce any additional rights youmay have.


30 Customer Satisfaction Procedure

The BBB Auto Line Program is anout of court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and yourcase will generally be heard within40 days. If you do not agree withthe decision given in your case, youmay reject it and proceed with anyother venue for relief availableto you.

Contact the BBB Auto Line Programusing the toll-free telephone numberor write them at the followingaddress:

BBB Auto Line ProgramCouncil of Better BusinessBureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1804

1-800-955-5100www.dr.bbb.org/goauto

This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. GM reserves the right tochange eligibility limitations and/orto discontinue its participation inthis program.


State Warranty Enforcement Laws 31

Laws in many states permit ownersto obtain a replacement vehicle or arefund of the purchase price undercertain circumstances. Theprovisions of these laws vary fromstate to state. To the extent allowedby state law, GM requires that youfirst provide us with writtennotification of any service difficultyyou have experienced so that wehave an opportunity to make anyneeded repairs before you areeligible for the remedies provided bythese laws. The address for writtennotification, is in CustomerAssistance Offices on page 34.


32 Warranty Information for California Only

California Civil Code Section1793.2(d) requires that, if GM or itsrepresentatives are unable to repaira new motor vehicle to conform tothe vehicle's applicable expresswarranties after a reasonablenumber of attempts, GM shall eitherreplace the new motor vehicle orreimburse the buyer the amountpaid or payable by the buyer.California Civil Code Section1793.22(b) creates a presumptionthat GM has had a reasonablenumber of attempts to conform thevehicle to its applicable expresswarranties if, within 18 months fromdelivery to the buyer or 18,000 mileson the vehicle's odometer,whichever occurs first, one ormore of the following occurs:. The same nonconformity results

in a condition that is likely tocause death or serious bodilyinjury if the vehicle is driven

AND the nonconformity hasbeen subject to repair two ormore times by GM or its agentsAND the buyer or lessee hasdirectly notified GM of the needfor the repair of thenonconformity.

. The same nonconformity hasbeen subject to repair four ormore times by GM or its agentsAND the buyer has notified GMof the need for the repair of thenonconformity.

. The vehicle is out of service byreason of repair nonconformitiesby GM or its agents for acumulative total of more than30 calendar days after deliveryof the vehicle to the buyer.

NOTICE TO GENERAL MOTORSAS REQUIRED ABOVE SHALL BESENT TO THE FOLLOWINGADDRESS:

General Motors LLCP.O. Box 33170Detroit, MI 48232-5170

When you make an inquiry, you willneed to give the year, model, andmileage of your vehicle andyour VIN.


Special Coverage Adjustment Programs Beyond the Warranty Period 33

Cadillac is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when Cadillac will establish aspecial coverage adjustmentprogram to pay all or part of the costof certain repairs not covered by thewarranty or to reimburse certainrepair expenses you may haveincurred. Check with your Cadillacdealer or call the Cadillac CustomerAssistance Center to determinewhether any special coverageadjustment program is applicable toyour vehicle.

When you make an inquiry, you willneed to give the year, model, andmileage of your vehicle andyour VIN.


34 Customer Assistance Offices

Cadillac encourages customers tocall the toll-free telephone numberfor assistance. However, if you wishto write or e-mail Cadillac, refer tothe address below.

United States

Cadillac CustomerAssistance CenterP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com

1-855-422-3357 (1-855-4-CAD-ELR)1-800-833-2622 (For TextTelephone devices (TTYs))Roadside Service:1-888-811-1926 (ELR)

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada

Customer Care Centre,CA1-163-005General Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gm.ca

1-800-446-2000 (English)1-800-263-7854 (French)1-800-263-3830 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-882-1112


Customer Assistance for Text Telephone (TTY) Users 35

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), Cadillac hasTTY equipment available at itsCustomer Assistance Center andRoadside Assistance Center.

The TTY for the Cadillac CustomerAssistance Center is:

1-800-833-2622 in the United States1-800-263-3830 in Canada

The TTY for the Cadillac RoadsideAssistance Center is:

1-888-811-1926 in the U.S.


36 Roadside Assistance Program

Cadillac is proud to offer theresponse, security, and convenienceof Cadillac's 24-Hour RoadsideService Program for a period of6 years or 70,000 miles, whichevercomes first. Consult your dealer orrefer to the owner manual fordetails. The Cadillac RoadsideAssistance Center can be reachedby calling 1-888-811-1926.

Roadside Assistance is not part ofor included in the coverage providedby the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theRoadside Assistance program atany time without notification.


Courtesy Transportation Program 37

If your vehicle requires warrantyrepairs during the 6 year/70,000mile(8 year/100,000 mile for the EREV)warranty coverage period, alternatetransportation and/or reimbursementof certain transportation expensesmay be available under theCourtesy Transportation Program.Several transportation options areavailable. Consult your dealer orrefer to the owner manual fordetails.

Courtesy Transportation is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theCourtesy Transportation program atany time without notification.


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Documents

Owner's Name: Street Address: City & State: Vehicle Identification … · 2020-06-12 · Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (1,1) Localizing-U.S.-6329498)