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© 2017 Jack Henry & Associates, Inc.®
OutLink Processing ServicesPresented by
Brad LaneSenior Director of Data Center Operations for Credit Unions
2© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®2
Outlink Management Team
Scott Spain, General Manager Outlink
Brad Lane, Director of Operations Outlink
Jordan Urso, Senior Data Center Manager
3© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®3
In the outsourcing business since 1995
OutLink Overview
4© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®4
328 348 364 387 409 427 473 514 539 557 568 577 604 611 622 6170 2 8 31 37 48 51 57 66 88 106 127 163 168 199 221
0
500
1000
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Banking Clients CU Clients
OUTLINK IS OUR OUTSOURCING
BUSINESS.
WE PROCESS FOROver 820 financial
institutions which represent $348B
in assets.71 banks and 4 credit
unions with over $1B in assets.
OUTLINK CONSISTS OFThree core processing centers
jhaCall Center™
Four check image keying and balancing centers
Three print centers
An enterprise content management center
5© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®5
Formalized policies and procedures across all operations.
JHA Internal Audit reviews every processing site annually.
FFIEC joint regulatory team reviews OutLink annually with complete examinations on eighteen month cycles.
SSAE16 Type 2 examinationsA “Big Four” external audit firm conducts annual review of all core applications and core processing sites.This report is provided as part of our service to JHA customers.
OutLink Best Practices
6© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®6
• OutLink is simply a different delivery method for our products.• OutLink customers:
– Can use the same features and products as in-house customers.– Receive full product support for federal regulatory changes, and for
industry-driven services and features.
About JHA OutLink Processing Services™
7© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®7
• Our OutLink customers:– Work with the same support personnel as our in-house customers. – Receive the same levels of superior service that define our company.– Are processed on the same software our in-house banks utilize.– Can use a third-party provider for services we do not offer.
About JHA OutLink Processing Services™
8© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®8
Lenexa EASE Client Support
Business consultant to help ensure you stay up to date with the system capabilities. Conducts monthly webinars
Programmers to assist with custom programming needs.
Business Analyst to help with the daily processing, setup and troubleshooting of processing issues. An extension of your IT
System Administrator responsible for setting up new AIX Users, New Devices, Performing Maintenance, Backup Reloads.
9© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®9
OutLink Support Experience
OutLink enhances your complete support experience• You contact JHA through a voice line or through the client portal.• JHA support departments provide software support.• OutLink Data Centers provide assistance with operational issues and scheduling.• CRM (customer relationship manager) facilitates “getting things done” within
JHA – they are your advocate for your financial institution.• Over 325 associates in OutLink “run your business” and we leverage our
entire company to support your ongoing needs and your future goals
“OUR BIGGEST DIFFERENTIATOR IS SERVICE …”
10© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®10
Lenexa EASE Data Center
11© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®11
Lenexa EASE Data Center
Largest – Chartway FCU, $2.21B, 180K members
Process for two Corporate Credit Unions
$33 Billion in assets of credit union base
15 Signed contracts for clients not yet live
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12© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®12
Redundant communications
and power capabilities
State-of-the-art processing
environment
Over 3.5 mm accounts
processed nightly
99.999% processing
success
Outstanding system
availability –stable and consistent
IBM Power8 Systems
Fully protected by generator
and UPS backups
Lenexa EASE Data Center
7x24x365
13© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®13
Lenexa EASE Data Center
Data Center handles periodic job posting such as OFAC, credit reporting, and unlimited financial, managerial, and other periodic reports
Outlink handles all upgrades, maintenance, backups, and reloads
ATM/Debit traffic routed directly to the Outlink Data Center
Proactive communication monitoring
14© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®14
JConnect Monthly Report
15© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®15
Server Performance Report
16© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®16
Server Performance Report (cont.)
17© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®17
Server Performance Report (cont.)
18© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®18
Complete Outsourcing Solution
Jack Henry offers a client the ability to Outsource their entire infrastructure, not just the Core if a client chooses.
19© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®19
Applications
Data
Runtime
Middleware
O/S
Virtualization
Servers
Storage
Networking
Applications
Data
Runtime
Middleware
O/S
Virtualization
Servers
Storage
Networking
Applications
Data
Runtime
Middleware
O/S
Virtualization
Servers
Storage
Networking
YOU
MA
NA
GE YO
U M
AN
AG
E
MA
NA
GED
BY PR
OVID
ER
MA
NA
GED
BY PR
OVID
ERON PREMISES
(IN HOUSE)IaaS
(i.e HNS)SaaS
(i.e EASE)
HNS Overview
20© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®20
consumption computing model
21© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®21
Disaster Avoidance Concepts
22© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®22
It resides in a Mountain…
25© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®25
Disaster Avoidance Concepts
As a Company, we cannot prevent a natural disaster.However, we can greatly reduce the impact felt by our customers and our Associates if a disaster does occur.− We utilize technology to reduce the level of human involvement within our
data systems management.− Our technology and processes have evolved to become increasingly
disaster tolerant.
26© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®26
Disaster AvoidanceHIGH DISASTER TOLERANT TECHNOLOGY AND PROCESSES
Reducing the impact felt by you and your customers.
DISASTER AVOIDANCE TESTINGConsists of reversing the replication between the two sites.We then run in production for an extended period of time.The ultimate test of disaster recovery.
PRIMARY/STAND-BY MODELAttending educational conferences, CEO Forums.Two geographically disparate locations are synchronized “near real-time”.Hardware is the same in both locations.We utilize SAN replication and/or software replication.All applications and associated data required for production exist on active media within both environments. Tape backup largely eliminated as a required component for production data restoration.
27© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®27
Discussion
WE LOOK FORWARD TO EARNING YOUR BUSINESS AND
A HIGHLY SUCCESSFUL PARTNERSHIP