Our values and behaviours

www.careersatiosh.com

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How we do things is just as important as what we do.

Our values reflect the important shared attitudes, beliefs and behaviours that

everyone working at IOSH is expected to demonstrate to our colleagues, stakeholders,

customers, members and volunteers.

Building on feedback and input from staff on what is important to us and our

culture, and how people should or shouldn’t behave, our new values and behaviours framework provides a clear direction on

what is acceptable and what is not.

This framework focuses on the organisation as a whole, what is expected of us, and

what we can expect from others. No matter what role you hold at IOSH, you should act in line with our four values, and can expect

those who don’t to be held to account.

Welcome to IOSH’s values and behaviours

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The members of our Senior Leadership Team should lead by example. To demonstrate their commitment to our values and behaviours framework, here is what they collectively promise to do.

Bev MessingerChief Executive

Richard OrtonDirector of

Strategy and Business Development

Jim O’DonnellDirector of

Transformation and Technology

Simon HopeDirector of

Communications

Vanessa Harwood-Whitcher

Director of Professional Services

Vicky HilpertDirector of Finance

and Governance

Jasbir BilenHead of People

This new Values and Behaviours framework provides yet another opportunity for everyone who works here to take the organisation forward together. For us, having a clear and widely understood way of how we will work, and how we will treat others, will help us make an even greater contribution to creating a safer and healthier world of work. Knowing what is and isn’t acceptable is vital to us all, as are shared values that shape how we do business with each other, our members, and our customers. We look forward to playing our part in embedding these values and behaviours into our and others’ way of working.

Commitment to our values and behaviours

We work together as one IOSH with the shared aim of

achieving effective strategic outcomes and business success

One IOSH

We treat our colleagues, stakeholders, customers,

members and volunteers with respect by being committed

and professional and by acting with honesty and integrity

Integrity

We keep the promises we make by delivering an agreed standard of

work to all colleagues, stakeholders, customers, members and volunteers,

always learning and striving for excellence

Excellence

We are able to adapt ideas and new ways of working to bring innovation and

continuous improvement to our business

Flexibility

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Values and behaviours: our four values

IOSH will beinclusive and value diversity

collaborative in everything it doesopen to new ideas and ways of working

respectful and supportiveopen and honest

give andreceive feedback

ask for help when needed

sharerelevant

information

recogniseeveryone’s

contribution

listen to others be dismissive to any ideas or opinions

work in silosand excludeindividuals

show favouritism

promote a blame culture

exclude others

We work together as One IOSH with the shared aim of achieving effective strategic outcomes and business success

We won’tWe will

One IOSH

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One IOSH – at a glance

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One IOSH

One IOSH – in detail

We work together as One IOSH with the shared aim of achieving effective strategic outcomes and business success

What this means for YOU

✔ Listening supportively to the ideas of others and sharing your views openly with enthusiasm, empathy and passion

✔ Recognising the value of everyone’s contribution through engagement, participation, recognition and feedback

✔ Working effectively with others, showing trust and a willingness to get involved and being open to opportunities to work collaboratively

✔ Asking for help to support you in your work, when needed

✔ Passing on appropriate information to customers in your networks in support of collaborative working

✔ Giving and receiving two-way feedback openly, with empathy and understanding to build trust and understanding

What this means for IOSH

✔ Taking a corporate approach to all our business decisions

✔ Encouraging collaboration across the organisation

✔ Ensuring that there is clear organisational messaging across the business

✔ Challenging colleagues who will not work together in a collaborative business-like way

✔ Supporting strong cohesive working

✔ Providing timely engagement with colleagues, stakeholders, customers, members and volunteers through active listening and honest feedback

✔ Actively supporting two-way feedback

✔ Encouraging collaborative working by providing a business environment where learning and continuous improvement are nurtured and supported

✔ Understanding and being respectful of other people’s priorities and objectives

Behaviours that are unacceptable

✘ Preventing collaborative working by not being open to listening to, or being dismissive of, the ideas and opinions of others

✘ Working in a silo

✘ Not consulting colleagues when making plans, agreeing courses of action or making business decisions

✘ Taking responsibility or accountability away from individuals or excluding others where it is not justified

✘ Not involving the appropriate decision-makers and/or subject matter experts in collaborating groups

✘ Showing undue favouritism in a team or collaborative working context to the detriment of others

✘ Not collaborating at all times with others to ensure commercial success for IOSH

IOSH will berespectful

honesttransparentsupportive

constructive in debate

listen and beconsiderate

challengeunacceptable

behaviour

be accountableand professional

demonstratefairness

be respectfulto everybody

take credit for the work of others

act in our/my own interest

be dishonest or disrespectful

be judgemental

be dismissive

We will We won’t

We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity

Integrity

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Integrity – at a glance

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Integrity

Integrity – in detail

We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity

What this means for YOU

✔ Listening and being considerate and respectful to all colleagues, stakeholders, customers, members and volunteers

✔ Being open to giving and receiving feedback to help us learn for the future

✔ Being honest and taking responsibility if things don’t go well

✔ Using empathy, honesty and respect to build strong working relationships

✔ Recognising and praising the good behaviour of your team members and peers

✔ Being accountable, professional and business-like in all of your interactions, both internally and externally

✔ Demonstrating fairness and equality in all your business dealings, actions and decision making

✔ Being accountable and taking ownership: not passing the buck

What this means for IOSH

✔ Encouraging everyone to demonstrate IOSH’s values through our behaviours

✔ Providing a positive and business-like work environment where everyone is treated professionally, with honesty and respect

✔ Providing transparency to colleagues and teams in all our communication, decision-making and business activities

✔ Challenging unacceptable behaviours and practices demonstrated by any individual(s)

✔ Actively supporting colleagues who are subject to undesirable behaviour from individual(s)

✔ Promoting constructive debate that is carried out professionally and respectfully

✔ Working as ‘one IOSH’ to encourage teamwork and collaboration across the organisation

✔ Ensuring that everyone is informed, kept up to date and communicated with as appropriate

✔ Encouraging everyone to take an honest approach with colleagues, stakeholders, customers, members and volunteers

Behaviours that are unacceptable

✘ Being dismissive of colleagues’, stakeholders’, customers’, members’ and volunteers’ views, beliefs or concerns

✘ Inappropriate use of business resources, whether these be time, budgets or physical resources

✘ Acting in your own interests to the detriment of ‘one IOSH’

✘ Being dishonest, or showing a lack of respect

✘ Showing favouritism to individuals while being dismissive of the opinions of others

✘ Making unacceptable comments about IOSH and customers

✘ Taking or claiming credit for the work of others

✘ Neither listening to nor attempting to reasonably understand other people’s points of view

✘ Talking down to or behaving negatively towards anyone

✘ Supporting or contributing to a blame culture

✘ Seeking to ascribe blame where it is not warranted and cannot be justified

IOSH will bea learning organisation

committed to deliver agreed standards of workan effective planner

true to its wordsupportive of a positive health, safety and wellbeing culture

work efficiently

takeresponsibility for

our wellbeing

collaborateactively

be business-likeand

customer-focussed

demonstrate apositive attitude

produce work of poor quality

fail to recognise the workload of others

fail to recognise others’ contribution

put IOSH’s reputation and brand at risk

be un-cooperative

We won’tWe will

We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence

Excellence

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Excellence – at a glance

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Excellence

Excellence – in detail

We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence

What this means for YOU

✔ Demonstrating a positive attitude to your work through words and actions

✔ Being business-like and creative in your approach to your work and exceeding expectations

✔ Being a customer-focussed and high-performing colleague by sharing your knowledge and learning openly

✔ Keeping your work promises and delivering an agreed standard of service

✔ Working efficiently to meet your deadlines, service standards, work outcomes and objectives

✔ Proactively seeking feedback from your colleagues, stakeholders, customers, members and volunteers, to improve continually

✔ Being commercially focussed and business-like

✔ Taking personal responsibility for your own health, safety and wellbeing at work

What this means for IOSH

✔ Encouraging the delivery of excellence through clear and unambiguous service standards

✔ Visible leadership and proactive communication

✔ Funding our charitable aims through continued business excellence

✔ Challenging unacceptable language, behaviours or attitudes

✔ Expecting colleagues, managers and teams to be committed and deliver a high standard of work

✔ Providing a supportive business culture where everyone can learn from feedback, mistakes or service errors

✔ Empowering and motivating colleagues, managers and teams to allow them to perform at their best

✔ Recognising and supporting outstanding contributions

✔ Taking active steps to look after the health, safety and wellbeing of our employees

✔ Supporting the development of our health, safety and wellbeing culture

Behaviours that are unacceptable

✘ Producing work of poor quality or below the agreed service standards

✘ Poor planning and not making timely and well-informed decisions

✘ Failing to recognise the workload of others and the impact it can have

✘ Failing to support or recognise the contribution of others to business excellence

✘ Putting your own interests ahead of the business, your colleagues, stakeholders, customers, members and volunteers

✘ Missing agreed deadlines or service standards and putting IOSH’s business reputation and brand at risk

✘ Failing to co-operate with reasonable requests

✘ Not bringing to the attention of others any service failures or shortfalls, process errors or mistakes that have an impact on business performance

✘ Not taking ownership

IOSH will beresponsive to business needs

supportive of new ideas and ways�of workingforward-thinking

innovativepositive and empowering

supportive of a culture of continuous improvement

be adaptableand innovative

learn fromour mistakes

embracechange

support newways of working

make courageousbusiness decisions

prevent new ways of working

be a barrier to change

be closed to new ideas

repeat our mistakes

be inflexible

We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business

We won’tWe will

Flexibility

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Flexibility – at a glance

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Flexibility

Flexibility – in detail

We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business

What this means for YOU

✔ Being flexible in your approach and being open to new ways of thinking, working, learning and improving

✔ Continuously developing yourself, your colleagues and your team’s knowledge, skillsets and competences

✔ Being able to adapt to changing business needs

✔ Sharing commercial knowledge and best practice, information and expertise to bring about business innovation

✔ Being open to, aware of and able to use changing technology solutions and processes to promote improved working flexibility

✔ Supporting new ways of working by demonstrating a can-do attitude, supporting customers and being flexible in your approach to work

✔ Making courageous business decisions

✔ Demonstrating a continuous improvement mind-set to identify and implement consistently smarter ways of working

What this means for IOSH

✔ Ensuring that through our ideas and actions we offer creative new ways of working that strengthen One IOSH, the brand and deliver business efficiency

✔ Encouraging collaboration across the organisation

✔ Working flexibly to support customer needs

✔ Actively creating a culture of innovation, agility and creativity

✔ Providing coaching, training and development and continuing learning opportunities to support and embed new ways of working

✔ Providing all employees with the tools to do the job and encouraging the efficient use of technology to improve end-to-end business processes

✔ Empowering our employees to make timely and sound business decisions

✔ Having modern and agile governance and decision-making processes

Behaviours that are unacceptable

✘ Dismissing ideas, preventing progress or stopping business improvement

✘ Managing colleagues, teams or groups in a way that stifles new business ideas and ways of working, or reduces their motivation to engage, learn and develop

✘ Not taking responsibility for the health, safety and wellbeing of staff in your team and across IOSH

✘ Being closed to new business ideas, new ways of working, changes in approach or smarter systems or processes

✘ Failing to support, recognise or value creative ideas, new ways of working or new business approaches

✘ Not providing a positive business environment in which learning or continuous improvement can take place

✘ Poor business planning, prioritisation and objective-setting

✘ Being inflexible

Attraction,recruitment

and retention

Performancemanagement,reviews andappraisals

Partnershipworking

Learning,core skills,leadership

andmanagement

Talent andsuccessionplanning

Coaching,mentoring,

and feedback

Pay andreward

Employeeawards

Holistic health,safety andwellbeing

Employeeengagement

Policiesand

framework

Volunteerand member

activity

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Embedding our values and behaviours

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IOSH is the Chartered body for health and safety professionals. With over 47,000 members in more than 130 countries, we’re the world’s largest professional health and safety organisation.

We set standards, and support, develop and connect our members with resources, guidance, events and training. We’re the voice of the profession, and campaign on issues that affect millions of working people.

IOSH was founded in 1945 and is a registered charity with international NGO status.

IOSHThe GrangeHighfield DriveWigstonLeicestershireLE18 1NNUK

t +44 (0)116 257 3100www.iosh.com

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Institution of Occupational Safety and HealthFounded 1945Incorporated by Royal Charter 2003Registered charity in England and Wales No. 1096790Registered charity in Scotland No. SC043254