Our Reference: 23/06/2020, in which you

Date: 8th July 2020

Our Reference: FOIA-2020-074

RE: Your request for information under the Freedom of Information Act 2000

I write in response to your Freedom of Information Act 2000 (FoIA) request dated 23/06/2020, in which you

requested:

“I wish to obtain the following documents:

1. ICT/IM&T/IS Strategy- The IT department strategy or plans, highlights their current and future objectives.

2. ICT Org Chart- A visual document that presents the structure of the IT department, please include name and job titles. If this cannot be sent, please work towards a structure with job titles.

3. ICT Annual or Business Plan- Like the ICT strategy but is more annually focused.

4. ICT Capital Programme/budget- A document that shows financials budget on current and future projects.”

Decision

When a request for information is made under the FoIA 2000, a public authority has a general duty under

section 1(1) of the Act to inform an applicant whether the requested information is held. There is then a

general obligation to communicate that information to the applicant.

Under section 1(1), I can confirm the College holds some recorded information within the scope of your

request. We have dealt with each parts of your request below:

1. ICT/IM&T/IS Strategy- The IT department strategy or plans, highlights their current and future

objectives.

Information is held for this section of the request, and will be disclosed to you under the title of ‘Disclosure

document 1’. This PDF document contains an explanation of the College Digital Transformation Programme.

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2. ICT Org Chart- A visual document that presents the structure of the IT department, please

include name and job titles. If this cannot be sent, please work towards a structure with job

titles.

Information is partially held for this section of the request, and will be disclosed to you under the title of

‘Disclosure document 2’. The document held, contains information on the structure of the IT department, and

job titles. It does not contain names.

3. ICT Annual or Business Plan- Like the ICT strategy but is more annually focused.

Information is held for this section of the request in the form of a business plan, and will be disclosed to you

under the title of ‘Disclosure document 3’.

4. ICT Capital Programme/budget- A document that shows financials budget on current and

future projects.

Information is held for this section of the request in the form of a capital budget document, and will be disclosed

to you under the title of ‘Disclosure document 4’.

Your rights are provided at the bottom of this letter.

Yours sincerely,

Kate Kaufman | Legal Researcher

Legal Services

College of Policing

Email: [email protected]

Website: www.college.police.uk

mailto:[email protected]

http://www.college.police.uk/

3

Your right of review

Under the Freedom of Information Act 2000 you have a right to request an internal review if you are dissatisfied

with our handling of your request. Review requests should be made in writing (by email or post) within 40

working days from the date of our original response. We will aim to respond to your review request within

20 working days.

The Information Commissioner’s Office (ICO)

If, after lodging a review request you are still dissatisfied, you may raise the matter with the ICO. For further

information you can visit their website at https://ico.org.uk/for-the-public/official-information/. Alternatively, you

can contact them by phone or write to them at the following address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113

https://ico.org.uk/for-the-public/official-information/

Disclosure document 3

<Operational Delivery Plan 2018/19>25/06/2020

Digital and Information Services: Activities and Deliverables 2020/21

Activity Name Activity Description

Online Assessment Platform to support Op UpliftDigital Services are assisting Selection and Assessment to produce online training materinging for assessors and supporting the implementation of

Launchpad which is replacing the assessment centres closed due to pandemic

Digital learning to support Op Talla Digital Services is on hand to help deliver any training materials that may be needed to support Op Talla

New digital learning to replace classroom training# Digital Services is on hand to help deliver any training materials that may be needed to support conversion of classromm training to online

EXTERNAL SERVICESNew and Improved IT Solutions in 2020/21 Day One Replacing the current recruit assessment SEARCH with a new assessment centre DAY ONE

Assessment Information Management System (AIMS) AIMS will be replacing CASA as part of their candidate management process.

MLE Hardware build & switchover Upgrade of new hardware to support the switchover of the MLE to College Learn

Development Hardware Project Upgrading and switching the DS development network to the College

Knowledge Hub Develop and maintain a working relationship with Police ICT Company to improve the Knowledge Hub offering to policing.

Digital Learning Solutions

Engine 6 - Development Tool Build new engine and HTML components to support the delivery of E-Learning using HTML design.

Conversion of Flash E-Learning courses Converting existing flash courses available on the MLE to HTML. Making the courses accessible on tablets and mobile devices

Introduction to Intelligence IPPThe Introduction to Intelligence module will state the purpose of information/intelligence gathering and defining the sources of intelligence. It will

also describe how to assess and prioritise intelligence.

Modern Slavery (maintenance) Update to course following changes in legislation

Emergency Procedures Update to course following review of the learning standards

Rebranding of products and manuals Update course materials once new College branding is released

Media Suite - Planned and Ad-Hoc filming workPlanned Media Suite work at Ryton and off-site; ad-hoc and short notice filming requests as and when received and if they can be accommodated

into the planned work schedule.

Custody College to create a national custody training course creating digital and classroom training materials

NLEDS NLEDP will provide Law Enforcement, with current and joined up information in order to prevent crime and safeguard the public. It will replace the

critical national public services currently provided by PNC and PND both of which are reaching end of life.

BWV Programme - MaintenanceReview of the MPS BWV programme which was developed by Digital Service. The programme will need to be updated due to new camera being

purchased by MPS

Digital Policing Foundation Level 2 Development of digital products to support learners through the foundation level 2 of Digital Policing

Digital Learning and knowledge Base

Design and delivery of the resource, infrastructure, technology and tools to provide a nationally consistent, sustainable and tiered learning

programme to enhance digital skills in frontline and core policing in England and Wales.

Review and update Disclosure Programme modules As one of the PP in Policing that the College is addressing the Disclosure Programme may need to be reviewed and updated

3 New Tasks

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Pre-Charge Bail - Legislative ChangesPotential changes to existing modules following the announcement that the Home Secretary is to expand the use of pre-charge police bail and extend

the time for which suspects can be bailed initially.

Covert hand held emergency services network device This project will be part of the wider programme to replace existing the existing airwave products

Digital Transformation

College Website Phase 2 Continue College Website Project from BETA launch to integrate and bring across planned sites that include APP, WWC, Career Pathways,

Recruitment, Leadership, Fast Track and Direct Entry

Website Search Build on Proof of Concept work to develop an extensive search across all College platforms via a single query integrated via the College Website

College Learn Phase 2

The secure network for policing known as PSN-P will cease to exist from March 2021. For national systems such as College Learn, the back-end

architecture needs to redesigned and rebuilt for public cloud and security principles set by Home Office Accreditation team. This work must happen

for College Learn to be accessible.

Online CPD - Requirements Online tracking and documenting of individual skills, knowledge and experience

Support the College's "Professional Development Platform " and Integration

with College website

Supporting the College's "Professional Development Platform" with Analytics, Research and Feedback plus integrating the platform with the College's

new Website

Customer Relations and Service Management (CRM) Replacing aging and unsupported ITSM tool used widely across the College and build an interim CRM solution to migrate data in a useable format

from Membership

Decommission Membership site Exit relationship with suppliers on site no longer required, ensuring content is migrated and a CRM solution is in place

Technical Design Authority Implement a TDA to support new tech commissions and major change requests

Research and InnovationVR prototype Prototype PoC for the college to showcase its capabilities in terms of VR and to gain interest from forces to collaborate

Service Management & Support (External)College Website Support

CollegeNet Support

MLE support

CASA Support

APP Support

360 Support

What Works Centre Support

PSQMS Support

Membership Support

Day One Support

AIMS Support

Decommissions

Hendon H/W decommission (including POLKA kit) inc connectivity Decommission and removal of hardware based in the Hendon Datacentre

INTERNAL SERVICES

New and Improved IT Solutions

Service Management of live College services are the activities involved in designing, creating, delivering, and supporting National Police Applications.

It includes all the discrete activities and processes that support a service throughout its lifecycle that include, incidents, problem, change, releases,

configuration, asset and knowledge management.

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Ryton Data Centre RefreshRefresh of IT Hardware in Ryton Data Centre which is approaching end of life; what has to be replaced is still to be confirmed as it will be dependent

on the College's proposed transfer to Office 365

Surveillance Ops Room (SOR) project SOR is a Home Office project into the national standardisation of Surveillance Ops Rooms.

Hi-Tec Crime Solution The Hi-Tec Crime project is to deliver provision for three courses currently being run on old kit which regularly fails

Solihull Classrooms New laptops to be installed to support classrooms in Solihull building

VPN Provision for Direct Access and Windows 10 New VPN provision being researched - current provision has single points of failure but continues to run "as-is".

Virtual Machine Manager

BOSS Programme

Replace IT Service Management (ITSM) Tool

Part of the BOSS (Business Operations Support System):

Delivery of an ITSM Solution- IS required in an advisory capacity primarily for accreditation, assurance and support, if required

BOSS Programme

Decommission of current Membership Systems

Work to decommission the Membership System by July

BOSS Programme

Identify Facilities Management (FM) Solution

BOSS Programme

Identify Business Administration Workflow Management (BAWM) Solution

PSN(P) ReplacementHome Office Digital Data and Technology (DDaT) leading with the replacement provision for PSN(P) - the Law Enforcement Community Network

(LECN),

College e-Mail replacement provisionAt same time PSN(P) becomes end of life, December 21st 2021, the College's Mail provision and DNS Service will also become EOL. This needs to be

replaced and College needs to confirm its new email format.

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AIMS (CASA)Support for new AIMS before it goes to AIMS support

CASA - decommission requirements. Keep it registered until we know AIMS is working and can then remove CASA

SAP Migration to METIS Support of College's SAP transfer to Home Office METIS Project.

IS Service Requests New tasks, as and when received via IS Service Requests.

Barred and Advisory List Digital Services

On-going IS Requests work - BAUAs new tasks come in they can be allocated to IS colleagues - difficult to say how many will be received but they will need to be recorded and

addressed

Microsoft Office 365

College O365 - TechnicalTechnical Delivery of Office 365. Outline Business Case to be created following NEP meeting (14th Nov '19), Microsoft Technical Workshop (29th Nov

'19) and Business Change workshop (13th Feb '20)

College O365 - Business ChangeBusiness Change section is separate to the Technical Delivery of Office 365 and will require many resources from all areas of the College. To include

the change to College eMail

Webinar/Virtual CollaborationNew IT Solution which supports all aspects of on-line collaboration - at Scoping Requirements stage. Will ultimately be resolved by O365 but an

interim step is needed as nothing at present. Options include (but not limited to): IVENT - Meet the Police web-site; Explore Webinar capability;

College IntranetCollege Intranet will have to be re-located as original hardware becomes EOL and College moves to O365. Marcomms to redesign content but

confirmation required regarding its new location

IT Security and Assurance

Protective Monitoring - IS On-going support and development of Protective Monitoring for College Infrastructure

Protective Monitoring - DS On-going support and development of Protective Monitoring for Digital Services Infrastructure

PSN / PSN(P) Accreditation Ensure accreditation for both IS and DS to undertake PSN(P) connectivity - current requirements

NCSC Cryptographic Audit Yearly audit from National Cyber Security Centre

IT Business Continuity and Disaster Recovery On-going review and development of IS BC&DR plans plus support of other Business Units' BC&DR plans. Implemmentation where necessary

Accreditation of College SystemsAs and when required, advice, guidance and support will be given to support the accreditation of College systems. Ensure accrediation of external

systems with NPIRMT.

Home Device Usage Policy

The creation of a Policy which would allow staff to use their own personal devices to attend conferences, deliver some training or

receive demonstrations from suppliers. IT may need to expand to cover the recruitment Assessors who may be working from home

on their personal devices as part of the Launchpad introduction. Only information which is OFFICIAL – public domain is to be

permitted on personal devices.

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IT Requirements for Estates Projects

OQS - Spring Gardens move College to vacate OQS by August 2020 and transferring to Spring Gardens, Vauxhall.

Day One Wyboston Setting up Wyboston as part of Day One.

Day One Ryton Setting up Ryton as part of Day One.

Network & Infrastructure Monitoring Proactive monitoring of the College IT Network Infrastructure

IT Health Checks and Remediation Support for IT Health Checks and subsequent remediation plans

PatchingEssential on-going patching of College infrastructure - IT Systems, hardware including Laptops, Servers plus their Operating Systems and all other

software applications

Clear Swift - Support & Maintenance On-going support and maintenance of the College's Mail Sweep provision

HP Support Support, maintenance and upgrade of 3PAR backup provision across all College sites.

Veeam Support & Maintenance Support, maintenance and upgrade of the Veeam (backup) solution.

Store Once 5100 Support & Maintenance Support, maintenance and upgrade of the Store Once 5100 backup solution

McAfee support On-going support of the College's McAfee version 11 anti-virus provision

IR ManagementSupport provided to the Customer Contact Centre and Customer Service Engineers across the College Estate researching and resolving issues and

creation solutions

Software Licensing Microsoft Licencing Annual review, update and renewal Microsoft Licencing for both Information Services and Digital Services.

Non-Microsoft Licencing Other Software Licence Renewals to purchase, review and update throughout the year - on-going

Decommissions

SECRET LaptopsSECRET Laptops will have to be de-commissioned once the new solution has been successfully implemented at Ryton. IS to procure a suitable

supplier for undertaking the destruction of SECRET Laptops

Service Management & Support (Internal)

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1 Org 1 Org 2

2 Digital Sevices

3 Chief Digital Officer

4 Business Coordinator Digital Services

5 Information Services

6 Personal Assistant

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28 IS Security

29 Security Manager

30 Information Security Operations Officer

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34 Digital Production

35 Digital Production Manager

36 Digital Designer

37 Digital Designer

38 Digital Designer

39 E-Learning Test Manager

40 Producer

41 Web Developer

42 Web Developer

43 Test Manager

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61 Service Management & Integration

62 Delivery Manager

63 Portfolio Support Officer

64 Portfolio Support Officer

65 Service Management & Integration

66 Head of Service Management & Integration

67 Infrastructure Manager

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Org 3 Org 4

Infrastructure Services

IT Infrastructure Services Manager

IS Application Database Manager

Infrastructure Services Engineer

Infrastructure Services Engineer

Infrastructure Services

IS Snr Product Owner&Technical Architect

Senior Infrastructure Support Engineer



Senior Infrastructure Engineer

Technical Portfolio and Change

Technical Portfolio and Change Manager

Portfolio Support Officer

Information Services Project Leader

Business Analyst

Portfolio Coordinator

Technical Portfolio and Change

Information Services Project Leader

Quality and Process

Quality and Process Manager

IS Security

IS Security Manager

Information Security Assurance Officer

ELearning Illustration

Producer

Systems Engineer (AV)

Digital Designer

Instructional Designer

Digital Designer

Digital Designer

Digital Designer

Digital Designer

ELearning Instructional Design

Producer







Membership Management Services

Membership Systems Manager

Business Analyst - Membership

Membership Systems Support Officer

Membership Systems Support Officer

Portfolio Support Officer

Membership Business Analyst

Membership Collaboration & Systems Spec

Membership Applications Specialist

Applications

Senior Product Owner

Applications Specialist






Product Owner

Product Owner

Product Owner

UX Designer

Product Owner

Product Owner

Product Owner

Application Support Analyst

Application Support Analyst

Software Development

Software Development Mgr

Developer

Web Developer

Web Developer

Web Developer

Web Developer

Software Developer

Software Developer

Software Developer

Database Management

Database Manager - Digital Services

Database Administrator

Project Mandate: Digital Transformation Programme

® College of Policing 2019

Background and Context:

A significant programme of work is required to support the Change Programme by transforming the College’s customer facing systems via a single online point of access to its products and information

Currently the College has a complex, aging, disparate, support heavy and overly expensive suite of external digital systems, offering inconsistent access and functionality proving unpopular with many in policing.

There is Police Settlement capital funding available in for this programme, managed and supported by dedicated specialist resources from the College establishment.

Strategic Alignment & Drivers for Change:

The proposed work supports the three core College objectives

by providing easy access to:

Modern collaboration services directly facilitating

knowledge sharing and best practice.

Quality assured professional standards online.

Cutting edge digital learning products to support the

professional development of everyone in policing.

- Specifically this work directly supports the plan as follows:

Vision:

Connect with everyone in policing by

improving our digital services to share best

practice, provide access to standards, and

advance learning across the profession.

Expected Benefits:

Easily accessible content and information through

a single interface to College online services for

everyone in, and linked to, policing

A digital platform reflecting the College operating

model and strategic vision

Consistent College branding and identity across

digital services and hosted content

Retirement of ineffective systems and the

development of improved services

Personalised service for the individual

Intelligent use of data analytics to improve services,

grow the College and drive efficiencies

Modernise College systems and reduce the

overheads of maintaining legacy systems.

Significant mid to long term efficiency savings

Reduction of complaints and queries

Improves College reputation across policing and

with the public

Deliverables:

We will need to procure new technologies and reform existing services whilst providing value for money

through the appropriate spending and use of resources. This will require careful alignment to the

development to the emerging College plan and target operating model.

Understanding role based access is key to success and we will need the business to deliver strategic

vision including customer segmentation and stakeholder plan - how we connect, with whom, and when.

It is therefore anticipated that there will be a number of deliverables with associated work streams

which, due to the complexity of the programme, will necessitate a phased approach.

Anticipated Deliverables

1

College Website – user friendly architecture and redesign to meet user/business requirements:

Services: Corporate information and marketing, Staff Intranet, Career Pathways, Recruitment, Leadership, Fast Track and Direct Entry etc.

Products: non-secure selected content - APP, WWC, PSQMS, Learning, NPC etc.

2 Learning Management – continue improvements of College Learn design, review the underlying system architecture, review Leadership VLE, review Curriculum, move from PSN-P to Internet only

3 Digital collaboration – De-commission POLKA; Consider integration of Police ICT Co K-Hub; Review other options including Membership site, Office 365, SharePoint, Yammer etc.

4 Continuing professional development (CPD) – requirements gathering to track skills, knowledge, experience online to support CPD

5 Enterprise Search - enable an extensive search across College platforms via a single query

6 Personalisation requirements – gather requirements for the provision of access to relevant online content. Review NEP Sail Point and other IAMs

Next Steps:

Initiate the Programme as a priority project

Ensure that any new requirements for

digital systems, tools or websites across

the College are not commissioned unless

they meet the purpose of this programme

Transform our digital capabilities

The College will use technology to create an effective

digital experience and deliver high quality information for

our staff and customers

Anticipated Work Streams Anticipated Outputs

1 Discovery, business analysis, planning 1) User requirements/Roadmap

2 Systems Architecture 2) High Level Design

3 Tenders and Procurement 3) Suppliers/Contracted services

4 System Decommission 4) Exit Strategy/Communications plan

5 System Development 5) Developed new systems/features

6 System Alignment & Integration 6) Connected required systems

7 Testing and security accreditation 7) RMADS, ITHC, IT accredited systems

8 Maintenance requirements 8) Maintenance and support schedules

9 Benefits realisation requirements 9) Implementation & evaluation plan

Constraints & Dependencies

• User led design and development working across policing • Change Programme underway in parallel across the College • Cross Directorate commitment to redesign and decommissions • Funding available with Corporate Services support in 2019-20 • Strategic vision: Online Content Management; Stakeholder

Engagement Plan; Learning & Development Plan; Data & Information Management Plan; Commercial Strategy

• New College branding and design delivered and approved • National Enabling Programme – Office 365, SharePoint, IAM • Exit from secure PSN for Policing

Documents

Our Reference: 23/06/2020, in which you