our ref - Ipswich Borough Council · Web viewour ref your ref please ask for direct dial 01473 432766 email [email protected] Dear Applicant RE: Assistant Operations Manager

our ref

your ref

please ask for

direct dial 01473 432766

email [email protected]

Dear Applicant

RE: Assistant Operations Manager (Sport & Service Development) Post Ref: 1600

Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:

Application Form and Guidance Notes Job Description Person Specification Structure Chart Service Overview

Application Form:The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.

You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.

References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.

For your information, the salary for this post is: £35,957 - £37,808 per annum

The closing date is 12noon 24th August 2015. Please send your completed application form to Human Resources, 2nd Floor – West, Grafton House, 15-17 Russell Road, Ipswich, Suffolk, IP1 2DE or email it to [email protected].

If you have any recruitment queries, please do not hesitate to contact us on 01473 433402. Please leave your name, number and brief details of your question and a member of the recruitment team will call you back.

May 2015

Grafton House 15-17 Russell Road Ipswich Suffolk IP1 2DE www.ipswich.gov.uk

mailto:[email protected]

Ipswich Borough CouncilJob Description: H14b

Assistant Operations Manager Sport and Leisure(Operations and Facilities and Sport and Service Development)

Main Purpose of Job

To assist and deputise for the Operations Manager for Sport and Leisure in the co-ordination of the corporate approach to Sport and Leisure in line with the Council’s scheme of delegation and be responsible for implementing this in the day-to-day management of the swimming pools and sports facilities. Ensuring all safeguarding and health and safety procedures are in place. To lead and manage projects as required, reporting directly to the Operations Manager for Sport and Leisure.

Main Duties

1. To assist the Operations Manager in co-ordinating and managing resources as required. Assisting the Operations Manager Sport in the development, co-ordination, implementation and review of the annual Operational Plan for the service area, incorporating the Council’s risk management procedures.

2. To assist the Operations Manager in ensuring that management functions of the service including recruitment, supervision, employee development, training, performance management and personal development are implemented in line with all Council policies and procedures.

3. To oversee the management of the service areas budget/s including monitoring and reporting and the preparation of estimates as required by the Operations Manager Sport and Leisure in accordance with the Council’s policies and procedures.

4. To assist with the marketing and promotion of the service to increase revenue through successful programming of the facilities to reflect the needs of the community and to ensure that the balance of the activity programme provided reflects the needs of the councils vision whilst maximising income.

5. To assist with day-to-day management of human resources within the service area, in line with the Council's Policies.

6. Responsible for the implementation of corporate procedures and policies to ensure the safe operation of all of the council’s sports facilities, in line with the correct Council policies and procedures.

May 2015

Additional Duties – Assistant Operations Manager Sport and Service Development

1. Support the Operations Manager in reviewing, developing and implementing a revised Sports Development function to align with corporate activity, including events, health and well-being and strategy development. Act as the lead officer for Sports Development activity and initiatives.

2. Review and develop a retail and income generation offer for the service aligned to income growth.

3. Identify opportunities for customer development, working with other services and Communications and Marketing to develop a strong customer offer.

4. Develop opportunities for appropriate external funding, such as from national governing bodies and Sport England, which supports service and corporate goals. Preparing funding bids and monitoring of capital and revenue programme spend and the preparation of estimates associated with the projects.

5. Develop and implement an ethos of customer service excellence within the service, linked to management competencies.

6. Provide management support to service projects, for example the construction and development of Ransomes Sports Ground.

7. Manage service staff as appropriate in line with the Council’s policies.

8. Provide management cover for the Operations Manager and Assistant Operations Manager Operations and Facilities as required.

Such variations as may be required from time to time without changing the general character of the duties shown above or the level of responsibility entailed.

May 2015

PERSON SPECIFICATION

Assistant Operations Manager Sport and Leisure (Sport and Development)

ATTRIBUTES ESSENTIAL DESIRABLE METHOD OF ASSESMENT

Qualifications

Degree or equivalent in a relevant subject

Evidence of continuing professional development.

In depth knowledge of appropriate regulation, legislation and practiceIOSH Managing Safely or /NEBOSH Health and Safety

Current First Aid at Work Certificate

Application form/Documentation

Application/ interview/ presentation

Relevant experience/skills

Previous experience within the environment/related field

Experience in establishing and developing strong working relationships with a range of people from relevant organisations including professional bodies

Proven experience of supervising and managing a team, delivering efficient and effective customer services.

Experience of management and control of budgets as required

Experience of project management.

Experience in monitoring /auditing service delivery /performance /quality

Demonstrate ability to use technology to improve business effectiveness

Ability to plan and programme own and team’s workloads, managing conflicting priorities

Proven experience of setting objectives and targets for teams and individuals, to monitor performance and take corrective

Ability to develop and deliver programmes and projects

Experience in assisting with organising and supervising service delivery










May 2015

action where necessary

Ability to identify and implement improvements in policies and procedures within the service area

An understanding of and ability to use a strong performance management approach to manage employees.

An understanding of and ability to deal with under-performance of own employees – whether due to ability or behaviour




Specialist knowledge

In depth knowledge of programming of sports facilities to maximise income

Sound knowledge of relevant legal, technical and practical principles in the leisure industry

In depth knowledge of managing facilities in line with council guidelines

In depth understanding of safeguarding requirements

Business acumen and awareness of future proposals, trends and issues relevant to the service area

Awareness of future proposals, trends and issues relevant to service area

Knowledge of structure and functions of sports (wet, dry)

Knowledge of working with “XN leisure” computerised booking system

Understanding of Local Authority Framework

Application/interview/Presentation




Application/interview/presentation

Personal skills Demonstrate effective presentation and communication skills.

Ability to lead, motivate and develop staff/contacts in a performance focused culture.

Ability to hold difficult conversations regarding sensitive or contentious issues e.g. staff and customers

Ability to work autonomously making day to day decisions affecting service provision and priorities





May 2015

Demonstrate a sound understanding of equal opportunities and diversity issues in relation to employment and service delivery.

Ability to work collaboratively building trust, mediating, conciliating, negotiating and delegating.

Demonstrate a customer focused and responsive approach that improves service delivery.




Special working conditions

Will be required to work outside of normal working hours and to attend evening meetings

Responsible as a key holder for the sites and to respond to call outs

A DBS disclosure is required for this post

Hold a valid driving licence

Application/interview



May 2015

May 2015

Ipswich Borough Council

Sport & Leisure

Ipswich Borough Council owns and manages a range of sports and leisure facilities located around Ipswich, offering residents and visitors many opportunities to take part in sport and activities. At each site you will find friendly teams who will be able to assist you. We operate the following facilities:

Swimming Pools

Crown Pools features 3 separate pools: Competition Pool, Leisure Pool and Teaching Pool. The Competition Pool is an eight lane 25 metre pool which accommodates swimming lessons and aqua fitness classes. The pool also holds regional and national swimming events with spectator seating. The Leisure Pool is ideal for families and children, offering a range of activities for the children such as a mushroom fountain shower and Freddie the frog slide and wave machine. We hold regular swimming sessions for all ages in the teaching pool, ideal for babies, toddlers and adults. We offer programmed lessons as well as public swimming.

Fore Street Baths is an elegant 25 yard Victorian facility, which caters primarily for training courses and private hire, however holds swimming lessons and public swimming.

The pools have approximately 620,000 visits per year therefore there is a busy, fast moving working environment which is customer focussed.

Sports Centres

Ipswich Borough Council operates four sports and community centres around Ipswich: Northgate Sports Centre, Maidenhall Sports Centre, Gainsborough Sports Centre and Whitton Sports Centre.Each of the sports centres offers a range of activities to all, including: Badminton, Squash, Tennis, Hockey, Football, a variety of fitness classes and junior holiday activities.

Each sports centre offers a varied and changeable programme to its 500,000 visitors per year.

Gyms

We currently have four operating Profile Fitness Suites situated in four locations: Crown Pools, Gainsborough Sports Centre, Whitton Sports Centre and Maidenhall Sports Centre. All members of Profiles can use the facilities at any one of our Fitness suites. All of our gyms have a vibrant social yet relaxed atmosphere and have personal training lounges.

We currently have around 2500 active gym members who we take care of and help by offering an exceptional customer focussed experience.

Updated 2015

Documents

our ref - Ipswich Borough Council · Web viewour ref your ref please ask for direct dial 01473 432766 email [email protected] Dear Applicant RE: Assistant Operations Manager