Your feedback is important to us, call 1800 810 812 or email at [email protected]u with any comments you have about our service. The way we work with you OUR PROMISE Maurice Blackburn values its relationship with its union client’s as an integral one, and understands that the vitality of unions depends on maintaining and growing their membership. Our service standards are critical to this relationship and reflect our core values of justice, fairness, compassion and tenacity. We continually strive to provide the best possible service to all union members and their families, and we share the view that organised labour is essential in furthering the collective interests of workers. COMMUNICATION TECHNICAL Return all union related calls as a priority. Send a thank you letter to the union secretary when a member is referred to us. Telephone the organiser to thank them for referring a member to us. Send a letter to the union at the completion of a matter, with clients consent. We undertake to provide unions with current marketing material, and where appropriate, contribute to union publications with articles, commentary on topics of interest. RELATIONSHIP Understand the pressures on union officials and work with them to provide timely advice and service. Appreciate that we can add value to the services the union provides to its members and that our services are used by them as a recruitment tool. Offer organisers the use of meeting rooms, kitchen and facilities in our offices. Create opportunities for all lawyers to meet and engage with unions to develop relationships and foster strong referral channels. Maintain an awareness of all the services offered by the firm and seek opportunities to refer internally and understand the process involved. We commit to undertake training to all new staff on the importance, role, processes, structure, coverage and service commitments we have made to our union clients. This will be managed by the Union Relationship manager who will organise internal and external union communications. We commit to meet the training needs of union staff and their delegates, and will participate in site visits where appropriate.

OUR PROMISE - Maurice Blackburn · OUR PROMISE Maurice Blackburn values its relationship with its union client’s as an integral one, and understands that the vitality of unions

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Page 1: OUR PROMISE - Maurice Blackburn · OUR PROMISE Maurice Blackburn values its relationship with its union client’s as an integral one, and understands that the vitality of unions

Your feedback is important to us, call 1800 810 812 or email at [email protected] with any comments you have about our service.

The way we work with youOUR PROMISE

Maurice Blackburn values its relationship with its union client’s as an integral one, and understands that the vitality of unions depends on maintaining and growing their membership. Our service standards are critical to this relationship and reflect our core values of justice, fairness, compassion and tenacity. We continually strive to provide the best possible service to all union members and their families, and we share the view that organised labour is essential in furthering the collective interests of workers.

COMMUNICATION

TECHNICAL

Return all union related calls as a priority.

Send a thank you letter to the union secretary when a member is referred to us.

Telephone the organiser to thank them for referring a member to us.

Send a letter to the union at the completion of a matter, with clients consent.

We undertake to provide unions with current marketing material, and where appropriate, contribute to union publications with articles, commentary on topics of interest.

RELATIONSHIP

Understand the pressures on union officials and work with them to provide timely advice and service.

Appreciate that we can add value to the services the union provides to its members and that our services are used by them as a recruitment tool.

Offer organisers the use of meeting rooms, kitchen and facilities in our offices.

Create opportunities for all lawyers to meet and engage with unions to develop relationships and foster strong referral channels.

Maintain an awareness of all the services offered by the firm and seek opportunities to refer internally and understand the process involved.

We commit to undertake training to all new staff on the importance, role, processes, structure, coverage and service commitments we have made to our union clients. This will be managed by the Union Relationship manager who will organise internal and external union communications.

We commit to meet the training needs of union staff and their delegates, and will participate in site visits where appropriate.