our newFIRST

RESPONSEservice is here

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ISSUE 11 // JAN 2015

In this issue...

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Your Foundation Trust Members’ Magazine

You and Your Care

YOUR NEWS News from across the Trust PAGE 04 YOUR EXPERTS We answer your health care questions PAGE 06 YOUR SAY Make local health care better PAGE 10

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ELECTION DATES ANNOUNCEDsee page 10

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Welcome to Your HealthHello, I’m Sarah. I’m pleased to introduce to you our new mental health service, First Response.This team supports people of all ages experiencing a mental health crisis. (You can find out more about what we mean by a crisis on page 4).

First Response is one phone number available 24 hours a day, 7 days a week. It can be used by a friend or family member if they are concerned about someone too. It’s for anyone living in Bradford, Airedale, Wharfedale and Craven and you do not need to have used mental health services before.

Alongside other health and social care providers, First Response provides quick access to the right care if you are in crisis. Chris’ story on page 8 is a real-life example of where we hope to make a difference.

Mental ill health is common, with 1 in 4 people in the UK experiencing a problem each year. Most conditions are managed well through medication and/or therapy, but if your first experience of mental ill health is a crisis, or if you have an existing problem, we want you to feel reassured that trained professionals are just a phone call away.

Sarah Deacon Clinical Lead, First Response

Your ContactsEditor Jayne Murphy

Designer Ben Cullimore

Contributors Sam Hirst, Aimee Haggas, Kayleigh Towers

Produced by Communications Team, Bradford District Care Trust, Victoria Road, Saltaire, BD18 3LD

Email yourhealth@bdct.nhs.uk

Chief Executive Simon Large

Chairman Michael Smith

The editorial deadline for the April 2015 edition is Friday 20 Febuary 2015.While every effort has been made to ensure the accuracy of contents the publisher cannot accept any responsibility for errors or omissions, or from any matter in any way arising from the publication of this material.

For more information about the work of the Trust please visit: www.bdct.nhs.ukwww.facebook.com/bdct02twitter.com/Bradford_DCT

Welcome // Your Health

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Contentsp04 Your News

p06 Your Experts

p08 Your Story

p10 Your SaySarah Deacon

First Response has been developed in partnership with

IssueResponseFirst

Call 01274 221181

ResponseResponse

0127272 4747 22222 118

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Your News // Your Health

YourNewsMental Health CrisisIf you are experiencing something that makes you feel unsafe, distressed or worried about your mental health this could be a crisis.

Examples might include:

• Mood changes (different to how you are usually)

• Withdrawing from people

• Not taking care of yourself like you usually would

• Feeling out of control

• Feeling unable to cope

• Changes in the way you think

• Excessive worry

• Having increased thoughts about life not being worth living

• Unusual ideas

• Hearing voices or seeing things others can’t

• Thinking about harming yourself or others

If you ever experience this, or you are concerned for someone’s well-being, please call:

First Response 01274 221181 for immediate support.

The latest news from across our Trust

‘Good’ NewsThe Care Quality Commission (CQC) which regulates health and care services throughout the country rated the overall quality of care we provide as ‘good.’

The ‘Good’ rating follows an in-depth inspection of our services during June 2014. Inspectors visited wards, clinics and community teams and spoke with patients, carers and staff.

The CQC singled out our end-of-life services for particular praise, describing them as ‘outstanding’ in the area of ‘responsive’ and a national exemplar of a local service.

Simon Large, Trust Chief Executive, said: “The Board is delighted with the findings of the Care Quality Commission Inspection. We are one of the first mental health and community health trusts to undergo this new intensive and in-depth inspection process using clinical and patient experts alongside national inspectors. Overall the CQC rated our services as good, well led, with caring and professional staff.

For more information about our CQC inspection and to read the full reports visit: www.bdct.nhs.uk/care-quality-commission-inspection-2014/

usefulinfo

Outstanding: Our palliative care team

The Friends & Family TestPatients using our services are being asked if they’d like to give feedback on the care they receive as part of the NHS Friends and Family Test (FFT).

The FFT is one question: “how likely are you to recommend the ward, clinic or service you have used to your friends and family if they needed similar care or treatment?”

Community services, such as Health Visiting, District Nursing or Speech and Language Therapy, will offer patients the opportunity to leave feedback after every episode of care or contact. Patients receiving in-patient care on a hospital ward will be offered the same opportunity within 48 hours of being discharged.

Tracey Corner, Friends and Family Test Lead at the Care Trust, said: “We will use the feedback we receive to celebrate and build on what’s working well and identify areas where improvements can be made. All responses will be treated anonymously and care will not be affected in anyway.”

If you’d like to leave feedback on the care you have received visit: http://bdct.iwgc.net

Supporting people to get employmentWe have joined forces with the Centre for Mental Health* to offer people help with getting employment.

Making Work Work, a Department of Health funded project, will see 60 people who use our mental health services get paid work by 2016.

Nicola Lees, Deputy Chief Executive at Bradford District Care Trust, said: “We’re really excited to be part of this pilot project which will support people with long-term mental health conditions to get work.

“Professionals will support people to make an informed choice about work and will provide practical and emotional support to access and sustain paid employment.”

For more information visit: http://www.bdct.nhs.uk/2014/10/supporting-people-to-get-employment/

*Centre for Mental Health is an independent national mental health charity. .05

Your News // Your Health

Patients receiving in-patient care on a hospital ward

the Care Trust, said: “We will use the feedback we receive to celebrate and build on what’s

Lizzie Degerdan and Zahoor Aslam, Occupational Therapists are ready to ask the question.

Q. My friend’s son sees doctors in the Child and Adolescent Mental Health service (CAMHS). At times she gets quite worried about him but doesn’t know what to do? Irene, 67, East Bierley

A. If ever your friend is concerned for her son’s well-being she should call specialist CAMHS and ask to speak with the key worker or duty worker.

If she thinks her son is experiencing a crisis, or she has concerns out of hours, she can call First Response.

Where possible the person who is experiencing the crisis should contact us, but we understand that this is not always possible and accept calls from others, concerned about a person’s well-being.

First Response tele-coaches work 24 hours a day, 7 days a week to help people of all ages experiencing distress and can put your friend and her son in contact with a consultant psychiatrist for advice.

Q. I tried to end my life 20 years ago, and was admitted to a mental health hospital. I feel like I have my life back on track now. At the back of my mind I always wonder if I will have those feelings again? Anonymous, 50, Haworth

A. It’s really nice to hear that you are feeling well and continue to maintain your recovery in the community. I understand your worries that you may need support again in the future, this is not uncommon and something I often hear.

Why not make a note of the First Response number, maybe even save it in your mobile phone, if you have one.

If you ever experience something which makes you feel unsafe, distressed or worried about your mental health please contact us. The First Response team is here to support ANYONE in crisis, regardless of your current involvement with mental health services.

Your Experts // Your Health

Here, we answer your health care questions.

YourExperts

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hospital. I feel like I have my life back on track now. At the

Jason KinderFirst Response

Telecoach

she can call First Response.

Where possible the person who is experiencing the crisis should contact us, but we understand that this is not always possible and accept calls from others, concerned about a person’s well-being.

First Response tele-coaches work 24 hours a day, 7

Lisa SteadTeam Manager,

CAMHS

Here, we answer rts Here, we answer rts

IssueResponse

First

Call 01274 221181

ResponseResponse

l 012 211

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Your Experts // Your Health

Q. I attend a service user support group. Members are concerned that if we call First Response the police would come and arrest us. Anonymous, 32, Queensbury

A. The First Response team works closely with ALL services, including emergency services, such as the police and ambulance service as these are often the first point of contact for people experiencing crisis.

The First Response team will be alerted to a crisis by either the person experiencing this, a carer or another service which may have concerns about someone. We will respond to this, wherever you are at whatever time and are committed to doing this in the quickest and safest way. We do this so that you can get support quickly to help you with your treatment and recovery.

First Responders are Mental Health Nurses and Social Workers. We provide guidance and support to help you manage how you are feeling and put you in contact with other services that will continue to work with you on your treatment and recovery. The main aim of the Response team is to keep you at home with support, where you are most comfortable; however, we can explore other options with you, if this is not manageable.

Kayleigh AbbottFirst Responder, Mental Health Nurse

Contact FIRST RESPONSE:

Call 01274 221181

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Your Story // Your Health

YourStory Sharing your

experiences.

A crisis can be very frightening. Not only for the person but for their carer too, especially when you see they might put themselves in a dangerous situation.

I’ve been caring for my wife and two daughters for 30 years. They all have long-term mental health conditions. A crisis doesn’t happen Monday – Friday, 9am-5pm. It can happen any day, any time. I’ve been known to make four or five phone calls in the middle of the night to everyone from our out of hours GP, to the emergency services, until I’ve got through to someone who can help us. Every time I have had to explain my situation. It’s an awful time.

If a member of my family is going through a crisis, they need help, and they need it straight away. Finding the right care at the right time is really important.

I have seen lots of changes to mental health services over the years and it’s now a lot better than it ever has been. I honestly think that if a service like First Response had been around 30 years ago, my family would not be in the position it is today.

What’s reassuring about First Response* is that if I ring I will speak directly to a trained telecoach who can quickly assess my family member’s needs. If urgent support is required a ‘First Responder’ will go to wherever they are, at any time of day or night. First Responders are mental health nurses and social workers and some can prescribe medication. They aim to keep people at home with support, but may recommend a hospital admission when people are extremely unwell.

It’s good to know the people answering the phone or visiting a member of my family when they are extremely unwell knows how to cope and respond to the situation. I know that they do because, as a carer, I’ve been involved in the recruitment of staff for the new service!

Even though my wife and daughters all have crisis plans, a dad is never off duty, they all ring me first! As a father and husband I never want to call the Police, but sometimes that’s all you’re left with. It’s so good to know that we can now call First Response instead at a time like this and get the right support.

Would you know what to do if you, or someone you cared for, experienced a mental health crisis?

Chris, 59, a full time carer, shares his story:

Sharing your Sharing your

Issue

ResponseFirst

Call 01274 221181

ResponseResponse

lllll 01 2211

Your Story // Your Health

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*First Response is a new 24 hours a day, 7 days a week service dedicated to supporting people experiencing a mental health crisis. An individual or their carer, friend or family member can call one number for support, regardless if they have accessed mental health services before.

It’s good to know the people answering the phone or visiting a member of my family when they are extremely unwell knows how to cope and respond to the situation.

Pictured: Chris, full time carer

Call 01274 221181

YourSay

Your Say // Your Health

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Be a part of making local health care better.

By now, you should have received an information pack about an exciting opportunity to become a Public Governor for Bradford District Care Trust.Governors have the important role of helping to make sure that our Trust continues to provide high quality services that local people want and need. As a Governor you would represent the views of local people and help to shape the future of the Trust.

Michael Smith, Trust Chair, said: “It’s important that we have a strong representation of local people on our Council of Governors. If you have a strong interest in our services, want to represent local people and help to develop our

future plans then I would ask you to consider standing as a

Public Governor to work alongside five staff and seven

stakeholder Governors. ”

Governors will not run the Trust but will express the views of members and local people about our services.

Anyone aged 16 or above can apply for a Governor role. We will have 15 Public Governors across 7 constituencies (local areas e.g. Bradford East, Craven, Shipley etc). Public and Staff Governors will be elected by members to represent their views and interests. Stakeholder Governors are appointed from our partnership organisations to make sure we benefit from a wide range of views.

If you have not received your Governor Information pack yet or would like further information please contact Stella Jackson, Deputy Trust Secretary on 01274 363552 or email ft@bdct.nhs.uk web www.bdct.nhs.uk/ft

What you can expect in 2015:

• You’ll receive a Governor information pack by 5 January.

• Nominations must be received by the Electoral Return Services* by 5pm, 20 January.

• Voting papers will be distributed 9 February.

• Closing dates for votes 27 February.

• Governors for the Trust will be announced early March

*The company managing our elections.

YourYourYourSaySay

APPLY NOW!YourYourYourYourYourYour SayYour Say // Your Health // Your HealthYour Say // Your HealthYour SayYour Say // Your HealthYour Say

GOVERNOR ELECTIONS

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Your Say // Your Health

LET’S TALK ABOUT EATING DISORDERSDate: 4 March 2015

Time: 1.30pm - 3.00pm or 6.00pm - 7.30pm

Venue: Bradford Hotel, Hall Ings, Bradford, BD1 5SH, United Kingdom

Info: Dr Dawson, Consultant Child and Adolescent Psychiatrist and Dr Heywood-Everett, Consultant Clinical Psychologist will discuss how eating disorders develop, approaches in assessment, treatment, and the support available for people with eating disorders.

MARCH 2015

REFLECTIONS ON THE STORM: WHAT DO WE KNOW ABOUT THE CAUSES OF AUTISM AND DOES THIS HELPDate: 30 April 2015

Time: 1.30pm - 3.00pm or 6.00pm - 7.30pm

Venue: Bradford Hotel, Hall Ings, Bradford, BD1 5SH, United Kingdom

Info: David Sims, Consultant Psychiatrist will talk about some of the recent theories about the causes of autism and discuss how these help us to plan new ways of helping families. He will also discuss what support is already available.

APRIL 2015

Dates for your Diary...

WHEN ANXIETY GETS TOO BIG: HELPFUL TIPS TO STAY IN CONTROLDate: 27 January 2015

Time: 1.30pm - 3.00pm or 6.00pm - 7.30pm

Venue: Bradford Hotel, Hall Ings, Bradford, BD1 5SH, United Kingdom

Info: Occupational Therapists Cathy Wright and Sara Claxton will explain what anxiety is and how it impacts upon daily life. They will discuss helpful approaches for managing anxiety and information about how to access help and support.

JANUARY 2015

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To book your place on any of these talks please contact: Courtenay White on 01274 363601 or email Courtenay.white@bdct.nhs.uk

FIRST RESPONSE

Call 01274 221181

One number for people of all ages experiencing

a mental health crisis

You and Your Care