caba.org.uk

OUR IMPACT IN 2015

"6 weeks after arriving in Melbourne I secured my first contract position, and I believe that the career coaching I received through CABA was a major contributor to my success.

The support I got from CABA and the local career coaching company was really valuable. They gave really good advice and guidance, and honest feedback through this journey. I would recommend to all ICAEW members or past members to become familiar with CABA’s various support offerings.”

Jesse

OUR 2015 HIGHLIGHTS

More than 13,000 people came to us for support in 2015, a 135% increase on 2014. We provided grants and donations totalling over £1.1m. Over 1,200 people received personal support. More than 2,000 people took advantage of our personal and professional development courses. Over 4,000 attended our joint events with ICAEW and over 6,000 people used our online tools and advice.

Our career coaching helped people get back into paid employment, and we helped people with practical advice and support to set up their own businesses.

We organised occupational therapy visits and paid for specialist equipment and home adaptations so people could maintain their independence. We helped fund things like respite care, in-home support and help with childcare costs.

For those in emotional distress we made fast referrals to our trained counsellors – eliminating the long wait to see their GP. And, for people struggling with financial issues, we were able to reduce the feelings of fear, stress and anxiety by providing short-term financial assistance. And, for those struggling with debt we worked with them and their creditors to address over £4.5m in collective debt.

To find out more about how we supported people in 2015 read our full impact report at cabaimpact.org.uk

“ 2015 was an important year for CABA. And it was a year of action. We spent more money than ever, supporting more people than ever. We launched a range of new services and expanded our support to dependent children and young adults up to the age of 25 years old. And we continued to develop our international presence with a wider range of courses and support across the world.”

2015. A TIME FOR LISTENING. A YEAR OF ACTION.

Kath Haines CABA Chief Executive

OUR IMPACT

2015 was a year of growth for CABA…in the range of services we offered, the partners we worked with, the value of grants and donations we provided and in the number of people we supported.

We offered, and continue to offer a wide range of support; from personal and professional development through to emotional, financial and legal assistance.

SUPPORTING YOUR WELLBEING

* 138 people accessed health & carer support in 2015

* £182,570 was provided for home adaptations

* £60,298 provided for care at home

* 268 people accessed telephone, online and face-to-face counselling in 2015

* 87% of counselling clients feel more confident in their ability to tackle future issues

To find out more about how we supported people in 2015 read our full impact report at cabaimpact.org.uk

GIVING YOU BACK CONTROL

* 831 people accessed online legal advice through our microsite and 201 people called our legal advice line

* 314 people received financial assistance in 2015

* £1.1 million issued in grants and donations

* £4.5 million in collective debt addressed with individuals and their creditors

HELPING YOU SUCCEED

* 529 people accessed career coaching

* 86% of people who undertook career coaching said their ability to return to work had improved

* 2,142 delegates attended our personal and professional development courses, workshops and seminars

* 99% of course delegates said their wellbeing had improved as a result of attending

HOW WE HELPED… ACA STUDENTS

In 2015 we supported more ACA students than ever through the emotional challenges of exams, relationships, anxiety, depression and more. We helped them to succeed through our personal and professional development courses and webinars. The most requested areas of support were:

PERSONAL AND PROFESSIONAL DEVELOPMENT

We worked with ICAEW on a joint student wellbeing week with webinars and advice on issues such as mindfulness and internal networking. We also delivered workshops and seminars directly to students and within firms as part of their induction programmes.

EMOTIONAL SUPPORT

The number of emotional support enquiries increased by 50%, and the numbers accessing our online, face-to-face and telephone counselling services grew by 35%.

FINANCIAL ASSISTANCE

We helped a growing number of ACA students with unexpected costs and practical advice: from navigating the benefits system to debt advice and support through grants and donations.

HOW WE HELPED… ICAEW MEMBERS

EMOTIONAL SUPPORT

We provided emotional support and counselling to 180 people to help with work and relationship issues, anxiety and depression. We also offered a listening ear for people coping with bereavement.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Alongside our existing range of courses, and being aware of the time pressures facing busy professionals, we launched a series of seminars, workshops and webinars giving people the chance to enhance their skills.

FINANCIAL ASSISTANCE

To take the pressure off and enable ICAEW members to regain control we helped 173 individuals with financial assistance: from navigating the benefits system to debt advice and support through grants and donations.

In 2015, 774 past and present ICAEW members contacted us for support – from those early in their careers to established executives, as well as practice and business leaders. Employment support enquiries increased by 15%. But the real increase came through a doubling of emotional support requests. The most requested areas of support were:

CAREER DEVELOPMENT

Employment enquiries were up 16% in 2015 and we supported 479 past and present ICAEW members with one-to-one career coaching. 1,004 delegate places were taken up by ICAEW members on our personal and professional development courses.

EMOTIONAL SUPPORT

We launched a new befriending service in partnership with Age UK to combat the issues of isolation and Find Me Help to provide answers to carer and end of life care questions. We launched telephone-based life coaching to help people plan for their future.

PERSONAL DEVELOPMENT

Our personal development and retirement courses provided the skills and resilience to plan ahead, to respond to the unexpected and explore new options. Over 100 people attended courses, such as positive ageing and managing personal change effectively.

FINANCIAL ASSISTANCE

We helped people maintain their independence with a helping hand to ease the pressure of unexpected costs. In 2015 we supported 82 individuals plan their financial affairs. Helping with costs for care at home, adaptations, household repairs, pendant alarms and much more.

CARER SUPPORT

We offered practical help to those caring for family members and friends, and those who need care. We supported 62 people with carer support - an increase of 19% and spent over £70K on care at home services and occupational therapy assessments.

HOW WE HELPED… PEOPLE APPROACHING OR IN RETIREMENT 2015 saw our largest ever engagement with people planning for, or in, retirement. More people attended our personal development courses with the launch of positive ageing and making the most of retirement courses. And we helped more retired people with financial assistance, emotional support and support for carers. The most requested areas of support were:

HOW WE HELPED… FAMILIES CABA’s support is available to close family members of past and present ICAEW members and ACA students. In 2015 we supported 207 family members - a 25% increase from 2014. We increased financial support by 52% and emotional support by 74%. Family members also joined our wellbeing zone and attended our personal and professional development courses. The most requested areas of support were:

CAREER DEVELOPMENT

Enquiries from family members for employment advice was up 50% on 2014 and we were able to help with career coaching if they were out of work or facing redundancy - getting them back into work as quickly as possible. They also attended our personal and professional development courses.

CARER SUPPORT

Our carer support offers both practical and emotional help to those caring for family and friends. In 2015, we were able to provide that support to 50% more families - helping with things like care at home and occupational therapy assessments.

EMOTIONAL SUPPORT

Our trained counsellors provided support to 33 family members with family, couples or individual counselling – helping with relationship breakdown, consequences of trauma, bereavement and much more.

LEGAL ADVICE

Legal advice was the main reason family members contacted us in 2015 and we were able to help through our legal advice helpline: tackling employment, family, civil and consumer law.

WHY DID PEOPLE COME TO CABA IN 2015?

Employment was the main reason people got in touch, followed by emotional support, general information and financial assistance enquiries. We also saw a large number of people contact us for legal advice, carer support and with physical health questions.

We received enquiries from people in all stages of their life – from students and family members, to people established in their careers and retirees.

THE REASON FOR THE ENQUIRY

EMPLOYMENT 24%

EMOTIONAL SUPPORT 18%

LEGAL ADVICE 16%

FINANCIAL ASSISTANCE 16%

HEALTH AND CARER SUPPORT 6%

DEBT ADVICE 3%

GENERAL INFORMATION 17%

We appreciate the continued support from past and present ICAEW members, and in 2015 we were grateful to receive a number of generous legacies and donations totalling over £1.4m.

“ Before I got in touch with CABA, everything was getting a bit much. I was often quite low in mood – it felt like everything was falling apart. I was stuck in the house as I am 86 and have a number of health conditions. There were terrible draughts around the windows and doors and the seals had gone on the old double glazing units on the windows. They became so clouded with the condensation, there really was no view at all. I actually felt ashamed that I wasn’t able to manage. The whole situation made me very anxious. I needn’t have worried though. I found CABA to be a very respectful organisation. They funded the replacement of the damaged double glazing. They also arranged for some painting and minor repairs in the house including a new fuse box as the old one was unsafe. They continue to help with a fuel allowance, which means my house feels cosy and safe again and the regular ongoing contact with my support officer is hugely reassuring.”

Arthur

PROVIDING LIFELONG SUPPORT TO PAST AND PRESENT ICAEW MEMBERS AND THEIR FAMILIES

CABA 24 hour helpline +44 (0) 1788 556 366Talk to us 24 hours a day caba.org.uk/letstalkEmail enquiries@caba.org.ukAll calls are confidential

If you would like to change your communication preferences with CABA please write to us, email marketing@caba.org.uk or phone +44 (0) 1788 556 366

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A Company Limited by Guarantee, registered in England and Wales,No.5970606, Charity No. 1116973

" I didn’t have the funds for my husband’s funeral, but CABA helped me arrange a delightful service. It’s good to know that if something’s not right, CABA are there to turn to."

Patricia