Orientation Manual - South Gippsland Hospital · religious beliefs, age, disability, sexual orientation, or family or social background, have equal rights to protection from abuse

SGH Orientation Manual Page | 1

Orientation Manual

www.southgippslandhospital.org.au


STRATEGIC PLAN 2018-2019

Vision

Our Vision is to create the healthiest community in the state.

Mission

Our Mission is to provide and promote the best health services for all our community, using safe and caring practices, through strong collaborations with all our partners.

Strategic Directions

Preventing illness and injury, where possible

Healing where we can

Helping where we can

Caring even after a patient leaves us

Core Values

Adaptability: Being flexible, accepting of new ideas and change for the better

Trust: We act with integrity and can rely on each other.

Excellence: We do our best at all times and look for ways to improve.

Accountability: We accept responsibility for our actions, attitudes, and

mistakes.

Mutual respect: We treat others the way we want to be treated.

South Gippsland Hospital 87 Station Road

P.O. Box 104 FOSTER, VIC 3960 ph: (03) 5683 9777 fax: (03) 5682 2178

email: [email protected] web: www.southgippslandhospital.org.au

mailto:[email protected]

http://www.southgippslandhospital.org.au/


CONTENTS

WELCOME

4 ABOUT SOUTH GIPPSLAND HOSPITAL

Services Acute services provided directly by SGH

5

Community Health services Organisation Structure 6

GENERAL INFORMATION 7

Policies and Procedures Quality Accreditation Quality Improvement

Protected Disclosure

CODE OF CONDUCT 7

Policy Statement Code of Conduct Principles Child Protection

Comments/Complaints Process Confidentiality and Privacy Employment Principles

9

Fundraising Gifts/Gratuities

Information to media/press/police/public

Social Media

EMPLOYMENT ESSENTIALS 10

Absence Annual/Other Leave Car Parking Duress Alarms Emergency Procedures Employee Assistance Program

11

Hazard Reporting Identification Badges Infection Control/Immunisation Incident/Accident Reporting Keys

11

Mandatory Training Occupational Health and Safety (OH&S) Pastoral Care Roster Changes

12

Salaries Salary Packaging Security Smoke Free Workplace Staff Meals Staff Meetings Time Sheets Uniforms and Code of Dress (Clinical)

14

SITE MAPS 19


WELCOME

Congratulations on your appointment and welcome to the team at South Gippsland Hospital (SGH). I hope you enjoy working with us and honour our core values which are:

Adaptability Being flexible, accepting of new ideas and change for the better

Trust We act with integrity and can count on each other

Excellence We do our best at all times and look for ways to improve

Accountability We accept responsibility for our actions, attitudes and mistakes

Mutual Respect We treat others the same way that we would like to be treated

The acronym for these values is ATEAM.

The hospital has a long and proud history of servicing the acute and community health needs of our local community, within the limitations of our role as a small rural public hospital. We have a strong focus on providing high quality service and a safe environment for patients and staff alike. We are well-supported by the doctors from Foster Medical Centre and a number of visiting specialists and surgeons. I encourage you to familiarise yourself with the range of services offered as listed later in this booklet and on our website.

Our Board of Management is a skills-based Board and includes members with expertise in health, business, accounting, law, risk management and corporate governance. The Executive Team and I work closely with the Board to set the strategic direction of the organisation.

You will find our staff very welcoming and keen to assist you as you settle into your new role. You are reminded that it is your responsibility to read the policies and procedures relevant to your position. Our Human Resources Manager, Shianne Murray will provide you with this list.

I encourage you to take every opportunity to access any professional development or staff social events on offer.

I look forward to meeting you.

Chris Trotman Chief Executive Officer


ABOUT SOUTH GIPPSLAND HOSPITAL

South Gippsland Hospital (SGH) officially opened in 1952 and the Community Health Centre opened in 2001. The acute hospital has 16 in-patient beds and is also closely associated with Foster Medical Centre, whose general practitioners and GP obstetricians provide medical support services.

Services

Acute services provided directly by SGH

General Medical Care

Urgent Care Clinic

Occupational Therapy

Physiotherapy

Maternity

Antenatal Education Program

Birthing and Post-Natal Care

Lactation Support

Domiciliary Visits

Shared Care Antenatal Clinic

Surgical Services (Perioperative Unit)

General Surgery

Pre-anaesthetic Clinic

Obstetric

Gynaecology

Urology

Endoscopy

Hosted by SGH

Radiology

Pathology

Community Health services

Alcohol & Drug Services

Allied Health Services

Breast Care and Women’s Health

Diabetes Nurse Education

District Nursing Service

Dietetics

Foot Clinic

Good Health Clinic (inc Cardiac Rehab)

Continence Nurse Advisor

Home Care Package Services

Health Promotion

Massage

Occupational Therapy

Planned Activity Groups

Psychology

Podiatry

Physiotherapy (Group based sessions)

Post--Acute Care

Stoma and Wound Care

Transition Care Program

Youth Assist Clinic


ORGANISATION STRUCTURE


GENERAL INFORMATION

Policies and Procedures

Electronic versions are available to staff via the PROMPT system. Hard copies of selected policies and procedures are kept at strategic locations to help ensure access in an emergency/urgent situation. These copies should be viewed as a back up to the PROMPT system and whilst every effort has been made to ensure these are the complete set of the latest version of documents, the master copy on the PROMPT system should be accessed whenever possible.

Quality

Accreditation SGH is accredited against the National Safety and Quality Health Service Standards.

Quality Improvement SGH recognises its responsibility to ensure the quality and safety of the environment and services it provides. We all share responsibility for identifying opportunities for improvement. A quality framework is in place to support staff to achieve the quality of service and performance improvements that have resulted in our continued successful accreditation status. SGH employs a Quality Coordinator to help facilitate this process.

If you require more information, please contact the Quality Coordinator via reception on 56839777.

Protected Disclosure The SGH is committed to the aims and objectives of the Protected Disclosure Act 2012. It does not tolerate improper conduct by its employees, officers or members, nor the taking of reprisals against those who come forward to disclose such conduct.

The Hospital recognises the value of transparency and accountability in its administrative and management practices and supports the making of disclosures that reveal corrupt conduct, conduct involving a substantial mismanagement of public resources or conduct involving a substantial risk to public health and safety or the environment.

The Hospital will take all reasonable steps to protect people who make such disclosures from any detrimental action in reprisal for making the disclosure. It will also afford natural justice to the person who is the subject of the disclosure.

The Protected Disclosure policy is available on PROMPT.

CODE OF CONDUCT

Policy Statement

The SGH Code of Conduct is a public statement of how we conduct our business and how we treat our clients, colleagues and members of the community. It builds on the employment and conduct principles contained in the Public Sector Management Employment Act 1998. It is designed to help you understand your responsibilities and obligations, and provide guidance if you are faced with an ethical dilemma or conflict of interest in your work.

As an employee of SGH, you are expected to provide high standards of professionalism, ethical behaviour and service to our community. In performing your work, you provide a positive role model to others by your courtesy, openness, integrity and impartiality.

The Code of Conduct Principles are as follows-

Responsiveness – providing timely, high quality service

Integrity – being honest, open and transparent

Impartiality - making decisions objectively, without bias

Accountability - taking responsibility for decisions and actions


Respect – treating people fairly and objectively, ensuring freedom from discrimination, harassment and bullying

Leadership – demonstrating leadership by actively implementing, promoting and supporting these values

Human Rights – respecting and promoting human rights

Child Protection

SGH has zero tolerance for child abuse and is committed to promoting and protecting at all times the best interests of children involved in its programs. All children, regardless of their gender, race, religious beliefs, age, disability, sexual orientation, or family or social background, have equal rights to protection from abuse.

Everyone working at SGH is responsible for the care and protection of the children within our care and reporting information about suspected child abuse. Child protection is a shared responsibility between the SGH, all employees, workers, contractors, associates, and members of the SGH community. Please see policy on PROMPT

Comments/Complaints Process

A complaint is any expression of dissatisfaction by or on behalf of an individual regarding any aspect of service delivery by the organisation. This includes complaints about administration practices and all matters relating to services provided to and the care and treatment received by a customer.

Complaints, Compliments and Suggestion Form (Form 177) is available in the CHC foyer and the SGH main reception, Patient Information Folder on the patient’s bedside locker and extra forms may be accessed on the bench in the staff dining room. The main objective of the complaints system is to improve customer service and to obtain satisfactory resolution of the problem. Staff members are also encouraged to use the form to inform management of any ideas they may have to improve service delivery.

Confidentiality and Privacy

Confidentiality is a matter of concern for all persons who have access to personal information about patients, clients, or employees of SGH. You must understand and accept that in accessing this personal information you hold a position of trust relative to this information. In recognising these responsibilities you must agree to preserve the confidential nature of this information. Failure to comply with this agreement may result in disciplinary action and may include the termination of your employment.

All enquiries relating to a patient’s condition are to be referred to the Nurse in Charge of the shift. Alternatively the Ward Clerk and Reception are given a patient comment sheet daily for basic enquiries.

No member of staff is to release any information regarding patients, either over the phone or personally, without the doctor’s permission, other than the general condition of the patient. All health care advice calls are to be directed to the charge nurse.

All employees, volunteers and students are asked to sign a Confidentiality form (Form 9) as part of the recruitment/induction process.


Employment Principles

Merit: Choosing people for the right reasons

Fair and Reasonable Treatment: Respecting and balancing people’s needs

Equal Employment Opportunity: Providing a fair go for all

Avenue of Redress: Resolving issues fairly

A copy of the booklet ‘Code of Conduct for the Victorian Public Sector’, on which South Gippsland Hospital based its Code of Conduct is given to all new staff. Staff members are required to read this booklet.

Fundraising

The hospital conducts a number of fundraising campaigns throughout the year and your support is always welcome.

Please do not fundraise for external organisations (charities, schools etc.) within staff areas without seeking permission. This includes placing posters/flyers/brochures or collection tins/chocolates etc. in staff areas.

Fundraising for external organisations in public areas of the hospital is not permitted at any time.

Gifts/Gratuities

Often patients or their relatives wish to express thanks for the care provided:

To the hospital: Donations of money or equipment to the hospital must be made through the Administration Office. A tax deductible receipt will be provided for donations over $2.00

To staff: Staff should never accept monetary gifts, please direct the donor to the Administration Office. Gifts of flowers, food should be shared with other staff members and any gift (other than money) over $50 needs to be included on the gift register.

Information to Media/Press/Police/Public

The Chief Executive Officer is responsible for all contact with the media including press, radio television, the website and social media.

Social Media

Social media are online services and tools used for publishing, sharing and discussing information. They can include forums, blogs, wikis, social networking websites, and any other websites that allow individual users to easily upload and share content. Social Media sites include although are not limited to – Facebook, Twitter, Website blogs etc. The SGH policy on the use of Social Media may affect you. Please take the time to read the policy on PROMPT.


EMPLOYMENT ESSENTIALS

Absence

Please advise your department head as soon as possible if you are unable to come to work as required/rostered. Phones are attended 24/7 to leave a message. You will need to complete the relevant type of leave form and give to your manager on your return to work with any other required documentation.

Leave

It is the responsibility of each employee to request their allocated Annual Leave hours in writing at an appropriate time and submit these to their Manager/ Department head.

There are other types of leave such as: Bereavement/Compassionate Leave, Carer/ Parental Leave, Accrued Days Off (ADO), Public Holidays, Leave without Pay and Community Services Leave incl. Jury Duty.

Please see the All Leave policy in PROMPT

Car Parking

The main parking area is at the front of the hospital. Certain parking bays are reserved for hospital visitors and the disabled at all times. Three bays are also allocated for Late Shift nurses (near the Education Centre) Alternate parking is on Station Road or Jones Street or next to the Community Health Centre. Evening staff may bring their cars in from the road after 1700 hrs and park in the main car park or at the back of the hospital. The car park is well lit for security reasons. Car parking areas are shown to new staff at orientation.

Duress Alarms

Duress Alarms are available for any staff member including those working in the community. Alarms are available from main reception – under key register or CHC reception. Alarms taken out of the box are to be signed for in the book provided.

Emergency Procedures

SGH has Emergency Procedures, which you must familiarise yourself with.

The Procedures are designed with the specific intention of:-

Forming part of a comprehensive safety program for staff to cope with Internal Emergencies which may arise, and

Outlining an External Emergency/Code Brown to ensure the best possible use of resources to manage the receipt of a number of casualties.

An Emergency Procedure Action Sheet, designed for quick, immediate reference supports the policy and is located near to every phone. All staff MUST attend fire and evacuation training annually.

It should be noted that each Emergency situation has been coded with a specific colour. Codes are listed on the back of the Name access badge. Staff are notified of emergencies over the public address system, followed by an announcement of the location and the emergency code.


Employee Assistance Program

The management of SGH recognises that staff can be exposed to stressful and traumatic situations in the course of their professional and personal life. To this end, access to a professional counselling service is available to all staff. Counselling services for staff will be provided by the hospital’s list of preferred providers. Three visits per year are fully funded by the hospital with the option of a further two sessions on recommendation. Staff members who are distressed by incidents at work or in their personal life and need access to professional counselling services to assist them may, at any time, approach:

The counsellor from the preferred service provider list. List of service providers on EAP brochure or EAP policy (refer PROMPT) directly and make an appointment

Their supervisor

Human Resources Manager

Supervisory staff and department heads will treat all requests for professional counselling services confidentially.

Hazard Reporting

All hazards, no matter how small, must be reported to your manager immediately. SGH also undertakes regular hazard audits of all departments in an effort to eliminate/reduce the risk of injury. Hazard reporting is completed online on Riskman.

Identification Badges

All staff must wear the Name Badge with swipe card access name badge. The initial badge is supplied by the Hospital. Replacement of this swipe card will be issued at a cost $25

Infection Control/Immunisation

On commencement of employment at SGH, healthcare workers (including students) will receive Infection Control education. Successful infection prevention and control at SGH is based on the use of standard precautions and includes a range of practices, identifying risks and implementing appropriate actions to minimise the spread of infection.

The single most important measure in reducing/preventing cross-infection is effective hand hygiene.

It is the responsibility of all staff to ensure their immunisation status is known and up to date. The Infection Control Department will advise staff of any vaccine requirements and serological testing needed. Infection Control maintain a database of health care workers’ vaccination history and includes an immunisation record, antibody results and vaccines refused. The Infection Control staff will inform all new staff at the Induction Program of the immunisation policy.

Please see Infection Control and Workplace, Health, Safety and Wellbeing, Staff Immunisation Guidelines and Hand Hygiene in PROMPT

Incident/Accident Reporting

All accidents, incidents or “near misses”, no matter how small or if they result in an injury, must be reported using online Riskman Incident Reporting. Apart from the legal and compensation requirements for incident reporting, they are used to record how and why incidents occur and the corrective actions that need to be taken. Incident Reports also assist in determining incident trends. Incident reporting forms are located in the staff dining room and the CHC reception for those staff/volunteers without computer access. If you injure yourself at work please report the incident as soon as possible to your manager. Please flag the injury for any potential WorkCover issue/claim with your manager/Human Resources Manager.


Keys

Keys (to hospital vehicles & rooms without swipe card access) are kept in the locked cupboard in the annex next to Reception. Keys are to be signed in/out in the book supplied.

Mandatory Training

Staff should be familiar with the following policies and procedures available on PROMPT and complete the training as in the table below:

Emergency Procedures Infection Control Hand Hygiene

Manual Handling Fire Safety

Training Nursing

Staff

Allied

Health

Admin/

Maintenance Hotel Staff Department

Heads

Fire & Evacuation

Manual Handling / No Lift

Basic life support *

Hand Hygiene

Neonatal Resuscitation Midwives

Occupational Health and Safety (OH&S) (refer policy on PROMPT)

The OH&S workgroups and representatives are published on the OH&S noticeboard outside of the staff dining room. Please familiarise yourself with the representative from your work group area.

While at work, employees are required to take reasonable care for their own safety and

the safety of others who may be affected by their actions.

They must cooperate with the hospital with any actions taken to comply with the Act

and regulations.

No staff member must interfere with, or misuse, anything provided in the interest of

health, safety and welfare.

Acquaint themselves with OH & S requirements at SGH

Report any incident/near incident, or hazard/potential hazard, as per hospital procedure.

Attend educational sessions in OH & S and maintain mandatory competencies, as

required by the hospital.

Bullying and Harassment Policy (link)

Pastoral Care

SGH ensures that all staff, visitors and patients and clients have access to spiritual care and counselling where possible, a Minister of Religion pastoral worker or counsellor (Pastoral carers) of their choice may visit at the hospital for personal visitation, spiritual ministration and counselling. The policy is available on PROMPT

Roster Changes Roster changes are not to be made without discussion with the Department Head. Nursing specific roster changes require permission from the Acute Care Manager or Director of Nursing.


Salaries

Salaries are paid fortnightly, usually on the Wednesday following the end of a pay period. A pay period is from Monday to the following fortnightly Sunday. If a public holiday falls on a Monday of the pay week, the salary may be delayed. Salaries are paid directly into a nominated bank account. Please direct payroll queries to HR on ext. 39796

Salary Packaging

Salary packaging is an arrangement where a portion of your income can be deducted before tax. It is available to all permanent staff and application forms are available from HR or the Salary Packaging Plus website https://www.salarypackagingplus.com.au/ Security

The hospital doors are automatically locked at 9.00 pm and opened at 7:00 am. Swipe card access is required (The Name badge is printed on the swipe access card). Swipe access card will be allocated to employees. All damage to hospital property or threat to personal safety is to be reported to your Department Head immediately. Office doors, safes, drug cabinets and confidential filing cabinets must be secured/locked when staff are not in attendance. All staff are responsible for the security of their work areas. Staff lockers should be kept locked.

Smoke Free Workplace

SGH promotes a smoke free environment. Our grounds and facilities are 100% smoke free.

Staff Meals

Staff members may order soup, sandwiches, dessert or a full meal from the kitchen. A list of charges is displayed in the kitchen and the cost is deducted from the staff member’s following pay. Lunch must be ordered before 9.30 am, and an evening meal before 3.00 pm. Name and order must be put in the meal book located in the kitchen on the central bench.

Staff Meetings

Staff meetings are held in each Department on a regular basis and most information is communicated through these meetings. Whole of staff meetings are held to advise on general matters and a staff feedback meeting is held annually to canvass suggestions on improving or developing the hospital service.

Kronos Time and Attendance

Time and attendance is recorded via the Kronos system. HR will set up new employees with biometrics. Managers approved timecard for each pay fortnight through Kronos.

Any overtime, extra shifts or alterations to time and attendance should be approved by your manager and recorded on the ‘Kronos Amendment Form’ located in I Drive I:\Forms\Staff\TimesheetAmendment Form 14.

Dress Code

All clothing and footwear are to be clean, tidy and in good repair and of a professional standard. Uniform is available to be purchased at the employees own expense. See main reception for details.

https://www.salarypackagingplus.com.au/


Clinical Uniforms and Code of Dress

Footwear: Shoes must be in good repair with a non-slip sole and an enclosed heel and toe.

Jewellery: Wrist watches are to be removed for direct patient care, fob watches are preferable.

Only wedding bands or a plain ring to be worn (engagement and dress rings are considered to be an infection control and patient risk and therefore not permitted).

Ear rings: are to be sleepers or studs only.

Necklaces: if worn should be concealed by clothing.

Hair: Should be well groomed and tied back off the shoulders.

Cardigans and jackets: are not to be worn whilst providing direct patient care.


STUDENT SPECIFIC INFORMATION

Rosters Roster Changes are not to be made without discussion with the Nurse Educator. Please advise Nurse Educator in advance if you have any paid work commitments whilst you are undertaking placement ie. weekends. We will do our best to accommodate you. A roster will be made for your placement to cater for your learning needs and objectives. We hope you enjoy your placement here at South Gippsland Hospital. Any queries prior to placement please feel free to call or email the Nurse Educator.

Student Meals Students are not provided with meals as part of their placement. Meals may be ordered through the kitchen and paid for at main reception.

Student Accommodation Visiting students are welcome to stay in our accommodation at Banksia Lodge (subject to availability). Please contact main reception for room rates, availability and booking on 56 839777.


VOLUNTEER SPECIFIC INFORMATION

Volunteer rights and responsibilities

The right to be treated as a co-worker.

The right to a suitable assignment with consideration for personal preference, temperament, abilities, physical and mental limitations, education and previous experience.

The right to orientation to the job and continuing education on the job.

The right to guidance and direction by a staff member who is experienced and well-informed and has the time to invest in giving guidance and support.

The right to a safe place of work and adequate facilities.

The right to experience a variety of tasks and activities, if so desired.

Abide by the SGH Code of Conduct.

Represent SGH in a positive and professional manner.

Not discuss confidential issues of the organisation with people outside the organisation. Under no circumstances may an unauthorised statement be made to the press, radio or television.

Not be under the influence of drugs or alcohol when undertaking volunteer work.

Not accept gifts from clients of the SGH.

Follow any grievance procedures set down by the SGH in order to resolve any conflicts with other staff or members of the Volunteer Group.

Duties

Volunteers shall carry out the duties as outlined in their Job Description.

The volunteer’s role and performance will be reviewed annually.

If the volunteer is not able to work their rostered day or organise a replacement for volunteer drivers, he/she should advise the Manager as soon as possible.

The volunteer is normally not expected to work public holidays.

Health Service Terminology

Acronyms are often used when writing about departments, buildings, or staff at Health Service. Some of these are listed below:

CHC Community Health Centre

SGH South Gippsland Hospital

CEO Chief Executive Officer

DON Director of Nursing

DOCH Director of Community Health

UCC Urgent Care Clinic

RADIOLOGY X-ray Department

Signing on/off duty Hospital Volunteers must sign the attendance register at Reception when commencing and finishing duty. They will also be required to sign a volunteer task register (to be kept in reception). This is important for insurance purposes (in case of accidents). Failure to do so may result in denial of any compensation whilst volunteering for the SGH. Volunteer Drivers are to present to Reception to register collection and return of keys.


Non attendance If you are unable to attend for any reason, please telephone reception on 5683 9777 so that an alternative arrangement can be made. Staff will relay a message to the relevant manager.

Illness Do not report for duty if you have a cold, sore throat or are generally unwell, patients who are ill often have a low resistance to virus.

Meals Hospital Volunteers are entitled to a free meal as per menu of the day. Meals can be ordered through the kitchen by 9.30 am each day. Meals will be delivered to the staff dining room. Your meal will identified by your name

What volunteers do Volunteers are not asked to do work that should be performed by paid staff. However, the services offered by Volunteers such as you are greatly appreciated by patients, clients and staff. The work you do as a volunteer for the hospital is important. It is necessary for the comfort and well-being of patients, clients, visitors and even staff, and although some tasks may seem small and unimportant, the combined efforts of all Volunteers add up to a very big contribution toward the running of our hospital. Please, however, don’t take on more work than you can handle properly and tell your contact manager if you are having any trouble coping. In the Acute setting of the hospital your contact Manager is the nurse in charge. The activities you may be called upon to do here include:

Book Trolley/Trading Table Patient socialisation Flowers Making tea or coffee Collating of documents Transporting of patients Reading to patients Assisting in the grounds and gardens

In the Community Health setting your contact manager is the Director of Community Health. The activities you may be called upon to do here include:

Transporting clients Escorting clients Simple clerical procedures Assisting staff with group sessions etc. Assisting with client refreshments Participating in support groups etc

Dealing with patients, staff, clients and visitors

Be friendly and cheerful, calm and reassuring. This will go a long way toward making patients and clients feel relaxed.

Respect the professionalism of the staff and adhere to the request that at all times you refrain from asking staff for medical or clinical advice.

If a patient or client has a genuine complaint, pass it on to the relevant service manager. Be discreet – remember that a lot of what you see and hear in the hospital is confidential. Don’t discuss patients or clients or repeat conversation with anyone, inside or outside the organisation.

Refer to a nurse any requests for you to purchase or administer to a patient or client any medicine, including aspirin. Don’t give the patient any medication.

Never give a patient anything to eat or drink unless a member of the Nursing or Medical staff asks you to do so. The patient may be on restricted fluids or special diet. Similarly, do not buy food, drink or cigarettes for patients unless permission is obtained from the nurse in charge.


Never discuss or criticise a patient’s treatment with them. If patients wish to talk about their treatment there are staff with whom they can discuss their problem. You may indicate that you will get the appropriate person to talk with them.

If the patient tells you something that is worrying them, do not try to solve the problem yourself. There may be facts of which you are unaware and you may not be able to help in the end. You may indicate that you will get the appropriate person to talk with them.

Always find time to sit and talk or just listen to a patient – this is your most valuable contribution.

Be safety conscious. Don’t lift heavy objects or move furniture. Be careful when reaching up to high shelves or pushing trolleys.

Be infection conscious. It is recommended that volunteers working directly with patients complete the educational Hand Hygiene Module, located at the following link. http://hha.southrock.com/ Use the hand wash receptacles on commencement and conclusion of your visit to the hospital or CHC.

Do not enter a room where the door is closed without requesting and receiving approval, especially when there is a sign or notice.

When entering a patient’s room, give warning before entering, introduce yourself and state your purpose. Respect the privacy of a patient when the bed screen is drawn.

Insurance/indemnity The organisation provides insurance cover for all registered volunteers. In case of an accident, the Volunteer must immediately report the matter to the relevant Manager to ensure that a report is prepared, stating the names of witnesses and all pertinent details.

Reimbursement Volunteer Drivers will be provided with a Hospital vehicle. On the rare occasion that a Volunteer Driver is requested to use their own vehicle they will be reimbursed for the number of kilometres travelled from your home/return. Please speak with manager to make assist with the process. Out of pocket expenses incurred for pay parking or tollways during the course of their duties will be reimbursed if a receipt is provided. If a volunteer is required to work over a meal period, arrangements should be made by the volunteer for a meal to be provided or to be paid a pre-determined amount to cover the cost of a meal. Any other out of pocket expenses should be discussed with the manager beforehand if possible.

http://hha.southrock.com/


Existing Fire Equipment Plan

Main Hospital Building


Existing Fire Equipment Plan

Community Health Centre

Emergency Assembly Area

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Extinguisher

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Orientation Manual - South Gippsland Hospital · religious beliefs, age, disability, sexual orientation, or family or social background, have equal rights to protection from abuse