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Introduction.
Organizational Conflict.
Types of organizational conflicts.
Why pay attention to conflicts. Managing a Conflict.
Examples.
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Conflict, in simple words is an outcome ofdisagreement due to
various parameters.
These conflicts take many forms.
Internal v\s External conflicts.
Mainly due to the mismatch between interestsand values of
oneself with that of others.
Results in : Rivalries, Jealousies, Personalityclashes, struggle
for power and favor, etc.
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Associating the word Conflict withOrganization is critical as
situations playmajor role.
Here, it takes many forms like personalconflicts, role
conflicts, etc.
Some of the causes are lack of co-operation,
poor communication, unresolved earlierconflicts, etc.
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Inter-personal.
Intra-group.
Inter-group.Procedural or Operational.
Task related.
Others.
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Conflicts are related to people.
People are related to performance.
Performance is related to organization.
Organization is based on people performance.
People performance is related to productivity of
theorganization.
And organization wants to survive. For survival and increased
productivity, conflicts
must be resolved.
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Increased productivity
Survival Profits
Few conflicts in organization
Good communication Good performance
Resolving conflicts
Strategies Execution
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LargerProblems
Poorcommunication
Timewasted
more
Poorproductivity
Poororganizationalperformance
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Involvement in conflict: yes or no.
Causes of conflict: poor communication, poorplanning, poor
performance, limited resources, etc.
Resolving: mediation, compromise, collaboration,avoidance,
confrontation, withdrawal, etc.
Any conflict leaves some sort of impact on theindividual or a
group.
The impact might be positive or negative.
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Builds co-operation.
Improved performance.
Skills on how to manage a conflict.
Improved decision making skills.
Increased innovativeness and productivity.
Helps individuals to develop.
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Interference with organizational operations.
Lack of co-operation.
Wasting of resources.
No cohesion.
No productivity.
Less growth.
Individual looses confidence in organizationand vice versa.
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In a movie, bad guys kidnap the heroine.
Conflict: yes, very big!!
People involved : bad guys, heroine, heroand couple of
others.
Causes of conflict: bad guys want to hurthero and associated
people because hero
has interfered with the operations of badguys.
Solutions please!!!
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A firm announces that they are going to set up a newshoe factory
beside a lake.
The factory byproducts are going to be dumped in thelake.
This lake is a natural habitat for a rare breed of fish.
The animal rights activists stage a strike and appealsthe firm
to shift the factory to somewhere else.
But the planning committee has finalized that thelocation is
ideal as the costs involved are millions.
Hence the conflict starts!!
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