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Organizational Communication
Chapter 12 Recap/Discussion
Organizations
Communication AND Structure Related? If so, how? Relationship (of both) to organizations?
Organizational Communication Structure Networks (social, task, ad-hoc, overlapping) Role of context and external environments
Formal Communication
Downward Impact on organization’s culture?
Upward Limited in organizations – why? agree?/disagree? ‘Just a gesture’ – huh? agree/disagree? Impact on organization’s culture?
Horizontal Benefits? Issues? Impact on organization’s culture?
Formal Communication
Organizational Charts Communicate: Structure Power and authority Rules for communication
Lunenburg, F. C. (2010). Formal Communication Channels: Upward, Downward, Horizontal, and External. Focus on Colleges, Universities and Schools, 4(1), p. 1-7.
ALLIANCE FOR PHILIPPINES SECURITY GUARDS COOPERATIVE
Technical & Vocational Training Corporation
Formal vs. Informal
Not formally defined
Not based on organizational roles or rules
Benefits and/or issues with informal?
Popular example = the grapevine
Grapevine
Pros or Cons
https://www.youtube.com/watch?v=OeEphjImzsA
http://www.forbes.com/sites/work-in-progress/2012/05/22/how-to-prune-your-organizational-grapevine/
Organizational Culture
Learning the Culture through Communication Practices
Vocabulary
Stories (corporate, personal, collegial)
Rites and Rituals
Structure (roles, rules, policies, communication networks)
Others? Websites Mission Statements Promotional Materials Office Spaces A Crisis (and PR)
Impact of Crisis on Barneys?
http://www.youtube.com/watch?v=nhI-Etg6d2M
Inside the Office vs. Outside the Office?
Mentioned with constitutive rules
Should you hang out with coworkers outside of the office? Boss vs. Coworkers? https://www.youtube.com/watch?v=ilTPRUwGH5A
Examples of Organizational Culture
https://www.youtube.com/watch?v=9GxGiuUQdoU
https://www.youtube.com/watch?v=i7_R921f1OA
https://www.youtube.com/watch?v=5CcLIPaUz3E
http://www.youtube.com/watch?v=sitEqG6axaA
https://www.youtube.com/watch?v=4MqiHurbexE
HCA #8
Visit an organization’s website; explore three “tabs/sections” that teach you more about the organization. Note: If you pick an online store, you will probably need to scroll to the bottom. You cannot look at tabs that simply sell specific products. For example: www.walmart.com (you cannot use Wal-Mart for your assignment)
Tell me what you learned about the organizational culture and what it communicates to potential clients and employees. Discuss the organization’s use of verbal and nonverbal communication. You must pull out specific examples from the website. Factor in what you learned in Chapter 12
1-3 paragraphs; double spaced (Note: if it is 1 paragraph—it should NOT be a 3 sentence paragraph)
Come prepared to present