Organizational Behaviour - Conflict

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Text of Organizational Behaviour - Conflict

  • 1. 1
    activity

2. Conflict
Group Presentation 4
3. + Model of Conflict Process
Conflict Escalation
Conflict Outcomes
Sources of Conflict
Manifest Conflict
Positive

  • Better decision

4. Responsive Org 5. Team CohesionNegative

  • Stress

6. Turnover 7. Politics 8. Lower Performance 9. Hoard Information 10. IncompatibleGoals 11. Differentiation 12. Interdependence 13. ScarceResources 14. AmbiguousRules 15. PoorCommunication 16. Conflict Style 17. Decision 18. Overt BehaviorsConflict Perceptions and Emotions
Conflict Escalation
19. +INCOMPATIBLEGOALS
+DIFFERENTIATION
+INTERDEPENDENCE
+SCARCERESOURCES
+AMBIGUOUSRULES
+COMMUNICATIONPROBLEMS
+ INTERPERSONAL CONFLICT HANDLING STYLES
20. INCOMPATIBLEGOALS
21.
where the goals of one person or department seem to interfere with another person or departments goals
- Incompatible Goals
22. pulled in two opposite directions
23. DIFFERENTIATION
24. Differentiation

  • Occurs when background and experience were so difference that they endlessly confused.

25. Different values and belief due to unique backgrounds, experience, training, national culture and expectation 26. Can be distinguished from goal incompatibility