Organizational Behavior

Transaction Processing Systems (TPS)

Group Member

Muhammad Danish

Faizan Rehman

ORGANISATION BEHAVIOUR

“Organisation Behaviour is concerned with the study of what people do in an organisation and how that behaviour affects the performance of the organisation.”

INTRODUCTION OF TPS

TPS is a leading technology provider of EFT switch and payment processing related solutions and services. With more than a decade of focused domain expertise, TPS empowers the self service & financial delivery infrastructure of over 130 banks and telcos in 32 countries across South Asia, Asia Pacific, Middle East/Gulf, Europe and Africa.

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Through its reliable software products, strong business and technical consultancy and efficient system integration services, TPS delivers world class solutions that help financial institutions, particularly banks, and telecoms maximize process efficiency, enhance service delivery and boost profitability. From inception through design and implementation to upgrades and support, TPS stays committed to the entire project lifecycle and beyond.

TPS Services

TPS offers its customers a combination of technical and business expertise in the area of not only switching technologies but also self service banking; multi-vendor ATMs, IVRs, Call Centers, Core Banking Hosts and their applications; communication and networking; systems integration and project management related to deployment of complex switching environments.

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TPS offers its customers a combination of technical and business expertise in the area of not only switching technologies but also self service banking; multi-vendor ATMs, IVRs, Call Centers, Core Banking Hosts and their applications; communication and networking; systems integration and project management related to deployment of complex switching environments.

Batch vs. On-Line Transaction Processing

Two types of TPS: Batch processing

• A system whereby business transactions are accumulated over a period of time and prepared for processing as a single unit or batch

On-line transaction processing (OLTP)• A system whereby each transaction is processed

immediately, without the delay of accumulating transactions into a batch

Batch Schematic

Data entryof accumulated

transactions

Input(batched)

Output

Transaction Processing

Objectives of TPS

Process data generated by and about transactions Maintain a high degree of accuracy Ensure data and information integrity and accuracy Produce timely documents and reports Increase labor efficiency Help provide increased and enhanced service Help build and maintain customer loyalty Achieve competitive advantage

The Major Characteristics of TPS

TPS handles data which shows the results of various activities on historical basis ie, activities which have already happened.

It is relevant to all the four functional areas ie, production, marketing, finance and human resources because each area has some kind of transaction.

TPS helps to assess the organizational performance.

Large amounts of data are processed.

The sources of data are mostly internal, and the output is intended mainly for an internal audience.

The Major Characteristics of TPS

It provides high processing speed to handle the high volume of data.

Input and output data are structured (i.e., standardized).

A high level of accuracy, data integrity, and security is needed which is provided by TPS.

The TPS processes information on a regular basis: daily, weekly, monthly, etc.

Data Processing Activities Common to TPSs

A transaction processing cycle• Data collection

• Data editing

• Data correction

• Data manipulation

• Data storage

• Document production

Schematic

Interview Session

Professional bio-data

Name: Mr. Sheraz Ahmed

Designation: H.R. Manager

Company: TPS Pakistan (Pvt.) Ltd

Mr. Sheraz Responsibility Being the Systems Consultant in TPS, he is the project manager for Phoenix

product and the associated banking solution.

He also looks H.R decision. He can also hire or fire people which are working under him.

He assigned tasks to people which are under him.

He also trains their people first, and then assigned tasks to them.

For each development project, he works with key stakeholders to define project scope, including deliverables, goals & objectives and resource requirements.

Takes ownership of detailed project schedules within scope.

Optimizes task assignments to developers based on employee strengths and interests.

Works with other Team and Technical Leads to advance the use of new technologies, development tools and methodologies.

Assists with the assessment of individual and team performance.

Gets involve in assisting the Management with the assessment of individual and team performance.

He also recruits people from his own department.

He takes interview from new intern. Leads Phoenix team to develop detailed designs for chosen solutions.

He is a leader of their own department, so he motivates people which work under him.

Participates in hands-on development as part of the team effort (up to 40% time).

Specific Interview Questions

What is your opinion as H.R manager about specialization in H.R?

Ans: My opinion for an HR manager that he should put very good effort to enhance morale and productivity, placement; compensation, and benefits; training and development of labor relations and make sure all the work should be done efficiently and effectively.

What is your H.R level in your organization (General Manager, Manager, Director) level known & who is the highest at H.R. position in your designation?

Ans: Well every organization has different criteria in my organization every manager of their own department have the power of H.R decisions. My duty is to manage the software with the help of my team.

What type of incentives you provide to your employees, for boosting them?

Ans: Every Company has their own pattern of treating their employees, but we provide different type of incentives like Ac rooms, rewards, cars, health insurance, fuel card, monthly mobile bill etc.

How you hire a person, what qualities you want from them?

Ans: As well as there are many points which I want to focus. For e.g.: I want to look their confident and skill, then in these basis I hire any person.

How do you train you employees?

Ans: The best way to train them is that I appreciate my under colleagues on their good work. As well as first I will show them how to work, and then gradually he seeks or catches our techniques by watching us.

Any Advice you like to give us, on Organizational Behavior?

Ans: This is very important subject need so much consideration its help you a lot when you get into professional life.

Do you face any conflict among the employees?

Ans: Yes sometimes conflicts occur among employees in our organization. As you know every person has different mind set, personality characteristics, and their nature sometimes does not match and due to this conflict occur in these situations.

TPS Challenges

Challenges at the Individual Level Job Satisfaction Empowerment Behaving Ethically

Challenges at the Group Level Working With Others Workforce Diversity

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Challenges at the Organizational Level Productivity

Developing Effective Employees• Absenteeism

• Turnover

• Organizational Citizenship

Competition From the Global Environment

Productivity

Productivity A performance measure including effectiveness

and efficiency

Effectiveness Achievement of goals

Efficiency The ratio of effective work output to the input

required to produce the work

Effective Employees

Absenteeism Failure to report to work

Turnover Voluntary and involuntary permanent withdrawal from

the organization

Basic OB Model

Organization systems level

Group level

Individual level

TPS Relate with OB

They have separate teams and separate leaders who manage their team properly and check their work.

If any problem occur then they solve it mutually.

The leader of every team take decision to hire or fire any employee.

The leader takes decision from their employees also and he give motivation to their employees.

Continue Leaders help and assign task to their employees which

are under them.

Leaders also provide training session for their employees.

If any employee do good work then leader give treat to him for their motivation.

Company provide different type of incentives like Ac rooms, rewards, cars, health insurance, fuel card, monthly mobile bill etc.

HR policies allow an organization to be clear with employees on:

The nature of the organization

What they should expect from the organization

What the organization expects from them

How policies and procedures work

What is acceptable and unacceptable behavior