ORGANISATIONAL BEHAVIOUR

CONFLICT Submitted by :RIDDHI MANIAR –62REEMA DSOUZA-69SHWETA JAISINGH –70ADITI BAGRI - 99CHAITRA MHATRE -101DEVAKI PARIKH -102

WHAT IS CONFLICT?

Is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Or simply disagreement between the two or more persons on any point.

Why it occurs

1. Lack of Opportunity to Communicate

2. Insufficient Skills3. Perception of Conflicts

WHY CONFLICTS HAPPEN?

Personalities who cause conflict

Aggressor Passive Absentee Error prone Negative attitude Chatterbox Do nothing

TYPES OF CONFLICT

DYSFUNCTIONAL CONFLICT

FUNCTIONAL CONFLICT

LEVELS OF CONFLICT

Intra-organisational conflict - Inter-organisational conflict - Intra-group conflict - Inter-group conflict - Intrapersonal conflict - interpersonal conflict -

PROCESS OF CONFLICT RESOLUTION

Prior condition

Frustration on

awareness

Active confrontatio

nResolution

Follow up

CONFLICT MANAGEMENT

The opportunity to improve situations and strengthen relationships.

DIFFERENT TYPES OF CONFLICT HANDLING TECHNIQUES

Tips for Managing Workplace Conflict

Build good relationships before conflict occurs Do not let small problems escalate; deal with them as

they arise Respect differences Listen to others’ perspectives on the conflict situation Acknowledge feelings before focusing on facts Focus on solving problems, not changing people If you can’t resolve the problem, turn to someone who

can help Remember to adapt your style to the situation and

persons involved

THANK YOU!!