ORGANISATION STUDY

OnKARNATAKA BANK LTD

Introduction

Karnataka Bank Ltd was incorporated on February 18, 1984.

Head Office situated at Mangalore in Karnataka.

Set by a group of advocates & businessmen.

Formed by merger of Sringeri Sharada Bank Ltd., Chitradurga Bank Ltd. and Bank of Karnataka.

Contd…

With 88 years of providing professional banking services and quality customer service.

It has a network of 500 branches spread across 20 states and 2 Union Territories.

It has over 5,844 employees, 86,868 shareholders and over 4.84 million customers.

Key people: Chairman

Mission

"To be a technology savvy, customer centric progressive bank with a national presence, driven by the highest standards of corporate governance and guided by sound ethical values."

Objectives of the Bank

To offer total quality service at all levels.  To Give their customers The Best in

Services and in Products. Deploy most modern technology and to

be in competition. Develop long term relationships.

Operations

Treasury Operations Includes investment portfolio, securities &

foreign exchange. Corporate/ Wholesale Banking

Huge amount of advances to corporate sector Retail Banking

Regular activities of bank Other banking Operations

Insurance, Mutual funds, Demat services etc.,

Organisation Structure

Bank has 500 branches operating across 20 states and 2 union territories.

It has over 5,844 employees

The Board of Directors of the Bank consists of 11 directors including the Managing Director.

Hierarchical StructureMD/CEO

General Managers

Deputy General Manager

Assistant General Manager

Managers

Functional Structure

HO

Treasury and

accounts

HR & IR IT Credit Legal

Scalar Chain in a BranchManager

Asst Branch Manager

Officer

Spl. Asst

Clerks/ Cashier

Sub staff

Reporting Structure

Head office

Regional office

Branches

Division of Work

Work is divided into various section in head office.

Each regional office reports to head office with respective sections.

Each branches across various regions report to the concerned regional office.

Within a branch all reports to the branch manager.

Span of Control

Manager to associates: 1:5 in small branches or extension counters

Or Manager to associates: 1:20 in large

branches and corporate office.

Chain of Command

Authority

Unity of command Exception to unity of command

SWOT Analysis

Strengths: Private sector bank Reputation and brand image of bank Long term goals

Weakness: More number of employees retiring and

resigning Over load of work pressure for the existing

employees

SWOT Analysis Contd…..

Opportunities: Satisfied customer service with upgraded

technology Technology savvy Customer centric

Threats: Competition due to large no of existing

privates banks Threat from upcoming banks

Decision Making Style

Rational

Intuitive

High

Analytic

Conceptual

Low Directive

Behavioral

Way of Thinking

Tole

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Human Resource Management

Departmentalization Recruitment Selection Orientation Training Motivation

Social Responsibility

Blood donation camp.

Encourage social, cultural, educational activities.

They follow best practices of corporate governance to protect the interest of all the stakeholders of the Bank

Compensation & Benefits

Salary fixed as per 6th pay commission.

Employee privilege on deposits and loans.

Employee Insurance Schemes, Leave Encashment, Provident Fund.