ORCHESTRATION: GET READY FOR THE PLATFORM REVOLUTION  RESEARCH 4 Orchestration: Get ready for the platform revolution   5 Service providers could save, on page 1
ORCHESTRATION: GET READY FOR THE PLATFORM REVOLUTION  RESEARCH 4 Orchestration: Get ready for the platform revolution   5 Service providers could save, on page 2
ORCHESTRATION: GET READY FOR THE PLATFORM REVOLUTION  RESEARCH 4 Orchestration: Get ready for the platform revolution   5 Service providers could save, on page 3
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  • ORCHESTRATION:GET READY FORTHE PLATFORMREVOLUTION

    September 2016 | www.tmforum.org

    Free to tmforum members$495where sold

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    EXECUTIVE SUMMARY

  • www.tmforum.org 3

    Report author:Dawn BushausManaging Editordbushaus@tmforum.org

    Senior Director, Editorial:Annie Turneraturner@tmforum.org

    Managing Director, Insights Research:Rob Richrrich@tmforum.org

    Editor, Digital Content:Sarah Wrayswray@tmforum.org

    Content Delivery and Program Manager:Paul Davispdavis@tmforum.org

    Content Delivery Coordinator:Joia Tullochjtulloch@tmforum.org

    Business Development Director, Research & Publications:Mark Bradburymbradbury@tmforum.org

    Director, Solutions Marketing:Charlotte Lewisclewis@tmforum.org

    Senior Director, Research & Content:Aaron Richard Earl Boasmanaboasman@tmforum.org

    Advisors:Barry Graham, Senior Director, Agile Business & IT, TM ForumDave Milham, Chief Architect, Service Provider Engagement, TM Forum

    Report Design:Intuitive Design UK Ltdinfo@intuitive-design.co.uk

    Published by:TM Forum240 Headquarters PlazaEast Tower, 10th FloorMorristown, NJ 07960-6628USAwww.tmforum.orgPhone: +1 973-944-5100Fax: +1 973-944-5110

    ISBN: 978-1-945220-04-3

    The Big Picture

    Section 1What is orchestration and why is it so important?

    Section 2Service providers speak: why theyre adoptingorchestration and how

    Section 3What do we need for orchestration?

    Section 4What is the role for standards and open source?

    Section 5Make it happen: strategies for implementing orchestration

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    INSIGHTS RESEARCH

    ORCHESTRATION: GET READY FOR THE PLATFORM REVOLUTION

    This report is free for all employees of TM Forum memberorganizations to download by registering on our website.Please contact aturner@tmforum.orgwith any queries.

    INSIGHTS RESEARCH

    Orchestration: Get ready for the platform revolution2

    THE BIGPICTURE

    https://www.tmforum.org/resources/research-and-analysis/orchestration-get-ready-platform-revolution/mailto:aturner@tmforum.org

  • INSIGHTS RESEARCH

    Orchestration: Get ready for the platform revolution4 www.tmforum.org 5

    Service providers could save, on average, the equivalent of their entire capital budget through orchestration,according to some. This is just from greater operational efficiency, without taking into account the increasedagility it could deliver. Yet orchestrating services end to end across virtualized and physical infrastructure,including partners networks, is proving to be one of the most difficult operational challenges forcommunications service providers and their suppliers.

    Part of the problem is defining what it means. Yes, its aboutautomation, but automating what and where exactly? How isit implemented? What are the most important steps orarchitectural features? How should it be accomplished?And perhaps most importantly, wheres the business case?

    These are the kinds of questions we set out to answer in this,our inaugural Insights Research report on the topic. Wesurveyed more than 50 people at 33 service providers(respondents were fairly evenly split between the networkand IT sides of the organizations) to ask them how they defineorchestration and why its important to their businesses.

    ITS ALL ABOUT AGILITY

    One thing is clear: The biggest reason service providers areinterested in both network virtualization and automation isagility. About 75 percent of all survey respondents ranked theability to offer service on demand, with updates in real time,and to deliver services to customers more quickly in their topthree drivers. By comparison, only about 10 percent putreducing capital expenditure in the top three. For mostoperators, the end goal is supporting zero-touch customerself-service, and this requires comprehensive end-to-endautomation of both operational and lifecycle processes.

    Its also evident from the survey that service providers include service assurance and other processes beyond provisioning whenthey talk about orchestration. Several respondents said our definition which read, end-to-end management through zero-touch (automated) provisioning across virtualized and physical components should have read, end-to-end servicemanagement through zero-touch (automated) provisioning, configuration and assurance.

    INSIGHTS RESEARCH

    34% ability to deliver services to customers more quickly

    19%reducing OpEx

    6% eachreducing CapEx, ability to adapt to new business or market conditions, and ability to participate in ecosystems of partners to deliver services to end customers

    2

    3

    5

    7

    s

    from a startup

    R

    28%ability to offer services on demand with updates in real time

    THE NO. 1 DRIVER FOR ORCHESTRATION?

    Source: TM Forum, 2016

    A PLATFORM REVOLUTION?

    Our interviews with IT and network executives wereparticularly illuminating. They see orchestration as a keycomponent in their transformation strategies, which ofteninclude plans to turn the network and supporting operationsinside out, making them platforms that give customersmore control. The idea is for network operators to becomeplatform curators, connecting digital ecosystems ofpartners, similar to how Amazon has monetized itsinfrastructure investment through Amazon Web Servicesand Amazon Marketplace.

    To do this, communications service providers need tobecome much more software-driven, which is changingtheir relationship with suppliers. While the service providersinterviewed for this report were adamant that they do notintend to become software companies themselves and cutsuppliers out of the equation, they acknowledge that theterms and conditions of their relationships with suppliersare changing fast.

    The immediate answer is not hiring another thousandpeople and writing everything ourselves, Verizons CIO,Radhika Venkatraman, said during her keynote address atTM Forum Action Week in July. The timeline and optimizingthe timeline become extremely important, so itsincumbent on both operators and suppliers in thisecosystem to be very mindful of whats hard to do andwhats not. How can we partner? Do we need to embraceopen source a little bit more because theres a lot of opensource code available? I understand everyone has theirsecret sauce, but maybe we dont need the secret saucefor everything in the virtualized environment.

    READ THIS REPORT TO UNDERSTAND:

    How service providers define orchestration

    Where orchestration happens

    Why automation is necessary

    What the business drivers are

    How service providers are implementingorchestration

    What the most important architecturalconsiderations or steps are

    What the biggest challenges are for deployment

    What the role is for open source

    How TM Forums strategic programs andCatalysts can help

    http://inform.tmforum.org/strategic-programs-2/agile-business-it/2016/07/verizon-wants-new-relationship-suppliers/

  • WHATS MOST IMPORTANT FOR ORCHESTRATION?

    Source: TM Forum, 2016

    have either built their own orchestration

    systems using open source technology

    or plan to do so during the next two

    years

    30%said there are no mature solutions

    available from suppliers

    32%are using or plan to

    use multiple orchestrators

    77%expect to use an orchestrator of orchestrators

    37%

    MANY SERVICE PROVIDERS SEE ORCHESTRATION ANDOPEN APIS AS KEY COMPONENTS TO HELP THEM

    BECOME PLATFORM PROVIDERS

    COMMON INFORMATION MODELS AND APIS ARE THE MOST IMPORTANT CONSIDERATIONS FOR SERVICE PROVIDERS WHEN IT

    COMES TO ORCHESTRATION.

    HOW ARE OPERATORS IMPLEMENTING ORCHESTRATION?

    WHAT ARE THE KEY STEPS OR ARCHITECTURAL CONSIDERATIONS FOR ORCHESTRATION?

    Standardized patterns to follow for

    components

    1 3Setting a clear

    technological migration path/strategy

    5Developing a clear cultural

    migration path/strategy

    7

    2 4 6Autonomic control

    loops to enable rapid (in many cases real-time) response to requests

    for service

    Service monitoring and assurance to inform customers

    and to refine policy

    Security that is designed in from

    the beginning and automated

    Intent-based management

    62%of operators believe open source

    is important for NFV and SDN

    AUTOMATION ABSTRACTS THE COMPLEXITY AND DRIVES MODULARITY IN SERVICE PROVIDERS NETWORKS. IT IS REQUIRED FOR INTERNET OF THINGS APPLICATIONS LIKE DRIVERLESS CARS.

    WHY IS AUTOMATION NEEDED?

    If you look at the latency requirements associated with IoT applications that, in turn, are driving a lot of the 5G requirements, they are for 2 millisecond round-trip time between a 5G data plane and control plane function hosted in a cloud. Obviously there is no time for human interaction, and when things go wrong, the system has to self-heal.Eric Troup, Chief Technical Offi