Solutions Summit 2014

Optimizing the Customer User

Interface

John Snyder

Kim Weber

Chesapeake System Solutions, Inc. • Proprietary and Confidential

What Is the Customer User Interface?• Wholesale Oriented Online Cash Management• For Commercial Customers• Sometimes Tiered

• Small Business• Enterprise

• Single Portal For All Functions• Common Look and Feel Throughout• The Front End for T-Recs Functionality

Chesapeake System Solutions, Inc. • Proprietary and Confidential

Industry Players• ACI• Enterprise Banker (fka P&H)• Universal Online Banker (fka S1)

• Bottomline• Business Financial Solutions (fka Magnet)

• Fiserv• Corillian Business Online

Chesapeake System Solutions, Inc. • Proprietary and Confidential

Standard Online Banking Services • Balance Reporting (aka Information Reporting e.g., BAI

files, Transactions Too)• ACH Initiation (Disbursements, Tax Payments, Child

Support Payments)• Wire Initiation• Check Inquiry / Stop Payments• Check Image Retrieval• Positive Pay – Pay / Return Decisions• File Transfers

Chesapeake System Solutions, Inc. • Proprietary and Confidential

Enhanced Online Banking Services

• Intraday Reporting• ACH Positive Pay• Bank Account Management (BAM)• International Payments• SWIFT Interface• Treasury Management• Functional Integration

Chesapeake System Solutions, Inc. • Proprietary and Confidential

T-RecsEnterpri

se

ACH Positive Pay

Manual Issue Maintenance

Issue Updates

Issue Files

Suspect Items

ACH Review Items

Authorization Rules

Final Disposition

Pay/Return Decisions

Reports and Files

Clearing Items

Pay/Return Decisions

Pay/Return Decisions

ACH Positive Pay Authorization Rules

Reverse Positive Pay

Standard Positive Pay

Output Distribution

Issue File Uploads

Inte

rnet B

an

kin

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Chesapeake System Solutions, Inc. • Proprietary and Confidential

Additional Opportunities

• Intraday Processing• Real-time Response• ERP Functionality• eBAM

Chesapeake System Solutions, Inc. • Proprietary and Confidential

Problems

• Limited Front-End Functionality• Cash Management Services Cost

Q&A