Operator’s Manual · 2007. 3. 28. · standards or other normative documents: EMC: EN 55022 (1993) Class B EN 50024 (1998) Safety: This product complies with the requirements of

Operator’s Manual

Important Safety Instructions

This printer has been carefully designed to provide years of safe, reliable performance. As with all electrical equipment, there are a few basic precautions you should take to avoid hurting yourself or damaging the printer: > Carefully read the installation and operating instructions provided with your printer. > Read and follow all warning instruction labels on the printer. > Place the printer on a flat, firm, solid surface. > To protect your printer from overheating, make sure all openings on the printer are not blocked. > Do not place the printer on or near a heat source. > Do not use your printer near water, or spill liquid into it. > Be certain that your power source matches the rating listed on your printer. If you are unsure, check with your dealer or with your local power company. > Do not place the power cord where it will be walked on. If the cord becomes damaged or frayed replace it immediately. > Do not insert anything into the ventilation slots or openings on the printer. > Only qualified, trained service technicians should attempt to repair your printer.

Copyright Information

CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows and Windows NT are trademarks and Microsoft is a registered trademark of Microsoft Corporation. NetWare and Novell are registered trademarks of Novell, Inc. Ethernet is a registered trademark of Xerox Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize or permit any other person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages arising out of the use or inability to use the Firmware (Software). Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Barcode Products Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax Corporation.

All rights reserved. Printed in the United States of America.

© Copyright 2006 by Datamax Corporation

Part Number: 88-2329-01 Revision: B

Agency Compliance and Approvals

UL60950-1: 2003 1st Edition CSA C22.2 No. 60950-1-03 1st Edition; April 2003

EN60950 For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting of a min H05VV-F cord which has a minimum 0.75 square mm diameter conductors, provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A, 250V Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR" markiert ist, bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75 Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und einen für das Land geeigneten Stecker, 6A, 250 Volt.

As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents: EMC: EN 55022 (1993) Class B EN 50024 (1998) Safety: This product complies with the requirements of EN 60950-1, 1st Edition

Gost-R

FCC: This device complies with FCC CFR 47 Part 15 Class A. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

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Contents

Printer Overview.................................................................................. 1 Media Selection ..................................................................................................................... 2

Printer Connections............................................................................ 5 Connecting Power.................................................................................................................. 5 Interface Connections ............................................................................................................ 6

Media Loading ................................................................................... 21 Loading Roll Media .............................................................................................................. 21 Loading Fan-fold and Externally Supplied Media................................................................. 24 Loading the Internal Rewinder ............................................................................................. 25

Loading Ribbon................................................................................. 31

Printer Operation............................................................................... 35 Control Panel ....................................................................................................................... 35 Windows Driver.................................................................................................................... 36 Printer Configuration Utility (DMXConfig)............................................................................. 38

Menu System ..................................................................................... 39 The User Interface ............................................................................................................... 39 The User Menu .................................................................................................................... 41 The Advanced Menu............................................................................................................ 42 The Test Menu..................................................................................................................... 43 Menu Item Listings............................................................................................................... 44

Maintenance and Adjustments ........................................................ 77 Cleaning Intervals ................................................................................................................ 77 Printhead Cleaning .............................................................................................................. 79 Printhead Pressure Adjustment ........................................................................................... 83 Printhead Leveling Adjustment ............................................................................................ 84 Media Sensor Adjustment .................................................................................................... 86 Printhead Removal and Replacement ................................................................................. 88 Sensor Calibration ............................................................................................................... 90 Resetting the Printer .......................................................................................................... 100 Updating Firmware............................................................................................................. 101 Boot Loader Downloads..................................................................................................... 103 Font Downloads ................................................................................................................. 105

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Prompts, Messages, and Troubleshooting Tips .......................... 107 Troubleshooting Tips.......................................................................................................... 107 Alert Prompts and Condition Messages............................................................................. 110 Warning and Fault Messages ............................................................................................ 112 Hex Dump Mode ................................................................................................................ 120

Appendix A - Features and Printer Specifications....................... 121 Features............................................................................................................................. 121 Printer Specifications ......................................................................................................... 124

Appendix B - Embedded Fonts and Barcodes ............................. 127 Embedded Fonts................................................................................................................ 127 Embedded Bar Codes........................................................................................................ 130

Appendix C - Module File Definitions............................................ 135

Appendix D - Multi-Language Downloads .................................... 137

Appendix E - Saving a Configuration File..................................... 142

Glossary........................................................................................... 145

Warranty Statement ........................................................................ 149

Contact Datamax............................................................................. 151

1

Printer Overview Congratulations on your purchase of a Datamax H-Class printer. The H-Class family of printers (hereinafter referred to as "the printer") takes you into the next era

of comprehensive thermal and RFID label printing. Built upon a cast frame and innovative

modular design, this printer delivers the most flexible configuration and accurate print quality

offered in the industry, while its IntelliSEAQ™ technology monitors performance demands to

extend the life of the printhead, maximizing your return on

investment.

This manual provides all the information necessary for daily

printer operations. To begin generating labels, install the

Windows printer driver or the BarTender labeling program

included on the enclosed Datamax Accessories CD-ROM.

Alternately, if you have already purchased label-creation

software, refer to the instructions provided with that program.

Also on this CD, if you wish to write custom programs, a copy

of the Class Series Programmer’s Manual has been included (a document which can also

downloaded from our web site at http://www.datamaxcorp.com.)

The printer’s model number is included on the serial number tag affixed to the back of the unit.

Each printer model offers many standard and optional application capabilities, as detailed in the

Features section of this document.

2

Media Selection

The following is a limited overview of media characteristics. For complete information and

advice regarding your specific application needs, always consult a qualified media specialist or

a Datamax Media Representative. Also available is our informative whitepaper, "A Brief

Introduction to Media," at www.datamaxcorp.com.

Media Selection – Direct Thermal Consider three important factors to consider when selecting direct thermal stock:

• The abrasive qualities of the material that covers the thermal reactive layer of the paper.

• The ability of that layer to control the chemical reaction that occurs when the image is “burned”.

• The amount of heat required to create an image on the paper.

Media Selection – Thermal Transfer Consider three important factors to consider when selecting thermal transfer media combinations:

• The label top coating and ribbon combinations affect image quality.

• Ribbon backcoating is highly recommended. It provides protection for the printhead, and may also provide an anti-static coating.

• For additional printhead protection, use ribbon with a slightly greater width than the

overall width of the label and backing material. Print Quality Controls The printer provides flexibility through comprehensive print controls. Of these, the amount of

heat applied and the rate of media movement will have the most effect on the printed images.

Five settings are available to control print quality; all are accessible via the menu system:

Note: Heat and Speed values from the host software program may override the printer’s

menu setting; see Host Settings.

• The first setting is MEDIA SETTINGS / MEDIA TYPE -- select the setting that matches the media being used.

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• The second setting is PRINT CONTROL / HEAT -- increase this value to darken the

image, or reduce the value to lighten the image.

• The third setting is PRINT CONTROL / PRINT SPEED -- increase the value to increase throughput (more heat may be required to achieve the desired print contrast), or decrease the value to allow more time and control for energy transfer.

• The fourth setting is PRINT CONTROL / CUSTOM ADJUSTMENTS / CONTRAST --

fine-tune this adjustment to affect the grey (shaded) areas of the image.

• The final setting is PRINT CONTROL / CUSTOM ADJUSTMENTS / DARKNESS -- fine-tune this adjustment to affect the solid areas of the image.

Media characteristics can become crucial. Low-cost direct thermal stocks, for example, have raised reaction temperatures and therefore require higher heat values and slower print speeds to produce a clear image on the media. You may find printing bar codes and detailed images on less expensive direct thermal and thermal transfer media frustrating at higher speeds -- at one heat setting the images will fade, while at the next heat setting the images will bleed -- since the reaction temperature of the media is so high that, at quicker print speeds, it cannot react fast enough. On the slower end of the print rate settings, crisper images are possible because the medium is not being stretched beyond its limits. Finally, to print fine, detailed images at higher speeds, media of lower reaction or release temperatures may be required. The following table is intended for reference only.

Direct Thermal Media Type

Fasson 300 HD™ Direct Thermal Facesheet Fasson 300 MD™ Direct Thermal Facesheet

Thermal Transfer Media Type Ribbon Type

Great Label TTL™

GPR Plus™ MaxWax™

IIMAK Versamark™

Coated Paper, Uncoated Paper, Tag Stock,

Some Films, Some Synthetics

Wax

Coated Paper, Glossy Paper, Films, Tag Stock,

Some Synthetics

Wax/Resin

Synthetics, Films

Resin

4

5

Printer Connections

Connecting Power

The printer will automatically detect then adjust to most applied line voltages. (See

Specifications for information regarding the acceptable voltage ranges.)

Note: Before connecting the AC Power Cord, ensure that the Power Switch is in the OFF (O)

position.

1. Place the printer on a firm, level surface.

2. Ensure that the Power Switch is in the OFF position.

3. Connect the AC Power Cord to the receptacle on the back of the printer.

4. Plug the AC Power Cord into a properly grounded outlet.

6

Interface Connections

Host Connections

The printer can be connected to your host system via the Ethernet, USB, parallel, and serial

ports. Communications are automatically established and set according to the first printer port

that receives valid data from the host. Once established, a selectable Host Time-out period

must elapse or printer power must be cycled OFF and ON to switch communications to an

alternate port. Connect the printer to your host system as follows:

Note: Before making a connection to the printer, ensure that the Power Switch is in the OFF

position. USB Connection: The USB interface is supported in Windows 98 and greater versions.

Depending upon the operating system of your host computer, installation may differ slightly.

Basic connections are shown below:

7

Parallel Connection: The parallel interface supports directional communications. Choose and

connect your cabling as follows:

• For unidirectional communication, use a Centronics IEEE 1284 cable with a 36-pin male

connector.

• For bidirectional communication, use an IEEE 1284 Compliant cable with a 36-pin male connector (and supporting host software).

Serial Connection: The serial interface supports RS-232C, RS-422, and RS-485

communications via a DB-9 connector (click here for details). Serial interface cabling must

make specific connections (pin-outs) for proper data exchange between the host and printer

(see note below). The different pin-outs and part numbers are shown below (contact your

reseller for ordering information).

In addition to the hardware configuration, the serial port settings must match the host

computer's serial port settings. Refer to the Communications branch of the menu to make

these settings. Basic connections are shown:

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Notes: (1) An "off the shelf" serial cable can be used with Xon/Xoff handshaking.

(2) For RS-422/RS-485 operation, a jumper must be moved on the printer's main

board. Click here for details.

Ethernet Connection: The Internal Ethernet Print Server operates under several menu-

selectable modes, as detailed under the NIC ADAPTER section of this manual. Depending on

the length, the cable should be Category / Type 3 or better. When using this interface, refer to

Ethernet Setup for proper cabling, setup, and configuration.

9

SDIO Slot and USB Host Connections

The Secure Digital Input Output (SDIO) Slot and the USB Host Ports accept external memory

storage devices for fonts, graphics, label formats, and firmware upgrades. Additionally, the

USB Host Ports can accept a USB keyboard for direct inputting of data under certain

applications, including Line Mode operation.

For use as an additional storage, the SDIO Card or USB Memory Drive must be installed, and

then the files must be downloaded into a folder labeled F (in the SDIO module), or H (in the

USB Host module). To transfer files the respective folder, use the DMXConfig program which

is included on the Accessories CD, or Windows Explorer. Files downloaded via the DMXConfig

program to the printer will be converted during the process and will appear in the module folder

with a renamed printer-compatible file extension (e.g. .DBM [bitmap font]; .DTT [scalable font];

.DIM [image]; .DLN [menu language]; .DLB [label format]). For a list of acceptable file types for

downloading, see Module File Definitions.

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Notes: • Before initial use, SDIO Memory Cards and USB Memory Drives must be

formatted by the printer, see Modules (in Printer Options) for details.

• The SDIO Slot supports SanDisk© SDIO Memory Cards up to 1 GB; SDIO

Multi Media Cards, however, cannot be used. When installing an SDIO Card,

turn OFF the printer then slide the SDIO Card into the SDIO Slot. Upon

power-up, the printer will assign the SDIO Card as Module F. When

removing an SDIO Card, turn OFF the printer, and then press IN on the SDIO

Card to release it.

• Unsupported or defective SDIO Memory Cards may prevent the printer from

powering-up.

• The USB Host Ports support "plug and play" USB Memory Drives. Only one

drive will be recognized by this dual port. Upon power-up, the printer will

assign the USB Memory Drive as Module H.

• Whenever upgrading printer firmware via a USB Memory Drive, remove any

connected USB keyboard from the port before proceeding.

11

Ethernet Setup

The Print Server makes IP requests at power-up, so before making a network connection to

the printer consider how your IP Addressing needs to be assigned. The IP Addressing of the

Internal Ethernet Print Server can be configured in one of two ways:

> Using a static IP Address; or, > Using IP Discovery (DHCP, BootP, or RARP). Proceed according to your desired addressing method: Note: At factory default settings IP DISCOVERY is DISABLED.

• Configuration Using a Static IP Address:To use a static IP Address follow the steps below:

1. Without connecting the Ethernet cable, turn ON the printer.

2. Verify the printer is in READY MODE then press the MENU Button.

3. Using the NAVIGATION Buttons, scroll to COMMUNICATIONS > NIC ADAPTER >

IP ADDRESS.

4. Use the UP and DOWN Buttons to increment or decrement each numeric value and

the RIGHT button to move to the cursor to the next digit. After all fields have been

input, press the ENTER Key to save the IP Address.

5. Scroll to SUBNET MASK and set the address in the same manner as the IP

ADDRESS.

6. Scroll to GATEWAY and set the address in the same manner as the IP ADDRESS.

7. If needed, you may set your SNMPTRAP DESTINATION address in the same

manner as the IP ADDRESS or use the HTML pages.

12

8. After entering the addresses, press the EXIT button and save your changes when

prompted.

9. Turn OFF the printer, connect the Ethernet cable, turn the printer back ON, and then

install the port and printer driver using the Windows® ‘Add a Printer Wizard’; see

section, Driver and Port Setup.

• Configuration Using IP Discovery: DHCP, BootP, and RARP are server services that

provide a method for assigning and maintaining IP Addresses. With IP Discovery enabled,

the Print Server obtains IP information from this service. Because IP Discovery is, by

default, disabled in the printer, it must first be enabled for use. To use IP Discovery follow

the steps below:

Note: When IP DISCOVERY is set to ENABLED you will not be able to change the

values for the IP ADDRESS, SUBNET MASK, or GATEWAY menu items. The

values displayed are for reference only.

1. Without connecting the Ethernet cable, turn ON the printer. Verify the printer is in

READY MODE then press the MENU Button.

2. Using the NAVIGATION Buttons, scroll to COMMUNICATIONS > NIC ADAPTER >

IP DISCOVERY.

3. Scroll to ENABLED, press the ENTER Key, then save your changes when prompted,

and exit the menu system.

4. Turn OFF the printer.

5. Plug your Ethernet cable into the printer and then turn ON the printer.

6. After the connection is established, obtain the Assigned IP Address (see example)

by printing a Configuration Label.

13

Note: Depending upon your server, you may have to wait a minute or two for the

Assigned IP Address to appear on the Configuration Label.

7. After the Assigned IP Address has been obtained, proceed to install the port and

printer driver using the Windows® ‘Add a Printer Wizard’; see Driver and Port Setup.

14

Using the HTML Pages

The printer has resident HTML (Web) pages that the allow configuration of network and printer

settings as well as status queries and diagnostic tests. To configure the Print Server and other

internal printer settings, you can access the printer via HTML pages using any Web browser.

Screen samples and comment text (outlined in red boxes) are given in the examples that

follow. To access the HTML Pages to configure network and printer settings - or to perform a

status query or diagnostic routine - proceed as follows:

1. In your Web browser, choose File > Open.

2. Enter the IP address of the Print Server and press Enter. (The default IP Address is:

192.168.10.2)

Note: Consult with your system administrator for all necessary address, printer, and protocol

information. To change these settings you will be asked for an authentication password.

Type sysadm and click “Apply”.

Next, you should see the Print Server’s Unit Information page:

15

Network Status page:

TCP/IP Configuration page:

16

System Settings, Media Settings, and Print Control pages: Many of the printer's internal menu settings can be controlled remotely (without use of the

printer's front panel) to adjust many operational settings. For more information on the function

of these settings see the corresponding function in the Menu System.

17

Driver and Port Setup

Windows 2000 Driver and Port Installation

1 Start the Windows “Add Printer Wizard”. The following screen should appear, click ‘Next>’.

2 Make sure that ‘Local Printer’ is selected and then click ‘Next’.

3 Select on ‘Create a new port:’ and then select ‘Standard TCP/IP Port’ from the drop down menu. Click ‘Next’

4 Click ‘Next’.

5 In the ‘Printer Name or IP Address:’ field enter the IP address of your printer. The ‘Port Name’ field does not need to be changed. When finished click ‘Next’.

6 Make sure ‘Standard’ is selected and then click ‘Next’.

7 Confirm your settings and then click ‘Finish’.

8 Click on ‘Have Disk’.

18

9 Insert the Accessories CD-Rom and click ‘Browse’.

10 Browse to the “\DRIVERS\Seagull” folder on the CD-ROM, make sure the file “Datamax for 95, 98, me, 2000, and xp.inf” is selected and click ‘OK’.

11 Click ‘OK’.

12 Select your printer from the list and then click ‘Next’.

13 Name your printer in the ‘Printer name:’ field. Next select whether or not to set this printer as your default printer. Then Click ‘Next’.

14 Select whether or not to share this printer on your network. Then Click ‘Next’

15 Select ‘No’ then Click ‘Next’.


17 If prompted with the "Digital Signature Not Found" window, click ‘Yes’ to continue installation.

18 Your computer will now copy the necessary files from the CD-ROM. The driver and port installation is now complete. The printer can be selected through any Window’s application.

19

Windows XP Driver and Port Installation

1 Start the Windows “Add Printer Wizard” The following screen should appear, click ‘Next>’.

2 Make sure that ‘Local Printer’ is selected and then click ‘Next’.

3 Select on ‘Create a new port:’ and then select ‘Standard TCP/IP Port’ from the drop down menu. Click ‘Next’

4 Click ‘Next’.

5 In the ‘Printer Name or IP Address:’ field enter the IP address of your printer. The ‘Port Name’ field does not need to be changed. When finished click “Next’.

6 Make sure ‘Standard’ is selected and then click ‘Next’.


8 Click on ‘Have Disk’.

20

9 Insert the Accessories CD-Rom and click ‘Browse’.

10 Browse to the “\DRIVERS\Seagull” folder on the CD-ROM, make sure the file “Datamax for 95, 98, me, 2000, and xp.inf” is selected and click ‘OK’.

11 Click ‘OK’.

12 Select the your printer from the list and then click ‘Next’.

13 Name your printer in the ‘Printer name:’ field. Next select whether or not to set this printer as your default printer. Then Click ‘Next’.

14 Select whether or not to share this printer on your network. Then Click ‘Next’

15 Select ‘No’ then Click ‘Next’.


17 If prompted with the "Digital Signature Not Found" window, click 'Continue Anyway’ to continue installation.

18 Your computer will now copy the necessary files fromthe CD-ROM. The driver and port installation is now complete. The printer can be selected through any Window’s application.

21

Media Loading

Loading Roll Media

Load a roll of media into the printer as follows:

1. Rotate the Printhead Latch in a counterclockwise direction then raise the Printhead Assembly.

2. Slide the Media Guide toward you (outward), and then rotate the Media Guide

counterclockwise into an UP position.

Slid Outward Rotated Up

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3. Slide a Roll of Media completely onto the Media Hub then route the media through the

printer and straight out the front, as shown:

4. Rotate the Media Guide clockwise into a DOWN position then slide the Media Guide inward until it just touches the edge of the media.

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5. If loading media for the first time, or if switching media types (e.g., changing from die-cut to reflective stock), adjust the Media Sensor.

6. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

Note: If using thermal transfer media, load ribbon into the printer; otherwise, perform a

calibration.

24

Loading Fan-fold and Externally Supplied Media

Load box-fed fan-fold stock and externally supplied rolled media into the printer as follows:

1. Place your media supply parallel to the printer, in a position that does not twist or turn the stock.

Note: If loading reflective media, be sure the black marks are facedown as the material

enters the printer.

2. Route the media through the Bottom Media Loading Slot or the Rear Media Loading Slot and then over the Rewind Hub (if installed).

3. Continue the loading process as described in the Loading Roll Media section.

25

Loading the Internal Rewinder

When equipped with the Internal Rewind option, printed label outputs can be rewound or, with

the addition of a Peel and Present option, dispensed automatically for immediate application. If

your printer has this feature, follow the instructions below to begin using the option:

1. Press down on the Tab then pull outward to remove the Front Fascia.

2. Remove Thumbscrew and Tear Plate.

26

3. Place the Arcplate on the front of the printer (as shown below) and tighten the Phillips Head Screw to secure it; or, to use the Peel and Present option attach that device.

Proceed according to your application:

• To rewind labels onto an empty media core, go to Step 4.

• To dispense labels using a Peel and Present option, refer to the instructions included with that option.

4. Align the Tabs on the Rewind Core Adapter to the Slots in the hub, and then slide the Rewind Core Adapter onto the middle of the hub.

27

5. Grasp the end of the hub and, while pulling outward, squeeze the hub together until it

collapses then slide Rewind Core Adapter toward the Centerplate until it locks in

place.

28

6. Slide an Empty Media Core (with a 3-inch diameter) onto the Rewind Core Adapter.

7. Slide the Rewind Retainer into the Empty Media Core then close the Locking Lever.

8. With label stock installed as described in Loading Roll Media, repeatedly press the FEED Key until approximately 20 inches (51 cm) of media has been output from the printer.

29

9. Route the media back into the printer and around the media core, as shown below. Tape the leading edge of the media to the media core.

Unloading the Internal Rewinder To unload the Internal Rewinder, open the Locking Lever, remove the Rewind Retainer, and slip the roll of labels (and core) off the Rewind Core Adapter.

30

Removing the Adapter Core

To switch from label rewinding to label peeling, you will need to remove the Rewind Adapter Core, as follows:

1. Remove labels from the Internal Rewinder.

2. Rotate the Rewind Hub so that the Tabs are in a horizontal position, as shown.

3. Using both hands, grasp the Rewind Core Adapter and, with a gentle back-and-forth rocking motion, pull the Rewind Core Adapter off the Rewind Hub.

31

Loading Ribbon Ribbon is required with thermal transfer media. For convenience, the printer can use ‘coated side in’ or ‘coated side out’ ribbon. Load ribbon as follows: Note: Use a ribbon that is slightly wider than your media (and liner, if any) to help protect the

printhead from abrasion.

1. Rotate the Printhead Latch in a counterclockwise direction then raise the Printhead Assembly.

32

2. In the appropriate direction for the ribbon type (CSI or CSO), slide a Roll of Ribbon

onto the Ribbon Supply Hub until it rests against the hub’s flange. (Directional arrows

near the Ribbon Supply Hub also indicate the correct ribbon route.)

Note: The coated side "inked" side of the ribbon should always lay against the face of the

media.

CSI (Coated Side In) CSO (Coated Side Out)

3. Route the ribbon under the Ribbon Idler then out the front of the printer.

33

4. Route the ribbon up to then around the Ribbon Take-Up Hub. Wind the ribbon several

times, in a clockwise direction, around the Ribbon Take-Up Hub to secure it in place.

5. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

6. Calibrate the printer.

Unloading Used Ribbon

When the roll of ribbon has been exhausted, pull the empty core from the Ribbon Supply Hub.

Remove the used ribbon from the Ribbon Take-Up Hub by grasping, squeezing (to collapse

the hub) and pulling.

34

35

Printer Operation

Control Panel

The Control Panel, an event-driven user interface, is comprised of a graphic display, buttons,

and keys. In addition to providing a real-time display of current printer functions, the operation

is mode-dependent, allowing the items in the Main Display Area and the functions of the Soft

Keys to change as events or selections require. For more information regarding the Control

Panel, see User Interface.

Current State Icon / Indicator Definitions

Icon Definition

A USB Host device (memory drive or keyboard) has been detected.

An SDIO memory card has been detected.

RFID is installed.

A wired LAN connection has been detected

A wireless LAN connection has been detected.

The printer is communicating -- sending or receiving data.

The printer is stopped or paused.

A fault or error condition has been detected. For a listing of possible messages, see the Prompts, Messages, and Troubleshooting Tips section.

36

Windows Driver

The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest version please visit our web site at www.datamaxcorp.com. Installing the Windows Driver:

Place the Accessories CD-Rom included with your printer into your computers CD-Rom drive. Once the CD-Rom starts, select "Windows Printer Drivers" from the main menu and then click the "Install" button. The Windows "Add Printer Wizard" will begin. Follow the steps in the wizard to complete the driver installation. When prompted for the driver file, select 'Have Disk' and browse to the following file on the CD-Rom: Windows 95, 98, ME, 2000, and XP: "D:\DRIVERS\Seagull\Datamax for 95, 98, me, 2000, and xp.inf" (Where D: is your CD-Rom drive) Windows NT4.0: "D:\DRIVERS\Seagull\NT4\Datamax for nt 4.0 only.inf" (Where D: is your CD-Rom drive)

37

Important Notes:

The Windows driver functions the same as any other Windows printer. A built in help file is available for complete information on all settings, however there are some important settings that should be observed for trouble free printing.

Page Setup Tab: Stock It is important that the Stock setting matches the size of the label you are using. If you cannot find a match for your label click 'New' and enter the dimensions of your label.

Options Tab: Print Speed & Printhead Temperature

These two settings will have the greatest effect on print quality. Some label stocks will require more heat and slower print speeds to generate a quality image.

The Windows application software used to create the label format will likely have a "Page Setup" screen. This will also need to match the size of the label you are using.

38

Printer Configuration Utility (DMXConfig)

DMXConfig (located on the Accessories CD-ROM) is a windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection or any port (USB, Ethernet, ect.) assigned to a Datamax printer driver port. DMXConfig Features: > Allows Real-Time Control/Query of Printer Configuration > Define and Save Optimal Configurations for Applications > Saved Configurations can be Shared with other Printers and Sent via Email > Download Files, Formats and Fonts > Query Memory Modules Installing DMXConfig:

Place the Accessories CD-Rom included with your printer into your computers CD-Rom drive. Once the CD-Rom starts, select "Printer Configuration Utility" from the main menu and then click the "Install" button. The DMXConfig setup program will begin. Follow the steps to complete the program installation.

39

Menu System

The User Interface

The user interface provides simple menu navigation and access to printer operations, the

generation of test labels, and the diagnosis of hardware. Using the Menu, Test, and

Navigation Buttons on the Control Panel, you can make these setting changes, print test

labels, and perform printer testing.

Notes: (1) When entering the Menu System the printer goes off-line: prompts may instruct

you before access is granted and after menu setting changes have been made (see

Advanced Menu / System Settings / Security for details).

(2) To adjust the display contrast, press and hold the MENU BUTTON until the

desired appearance is achieved. (It can take up to 10 seconds to cycle through the

contrast range.)

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For ease of use, the Menu System is divided into three distinct functional branches:

• User Menu accesses basic operational settings;

• Advanced Menu accesses the entire range of settings and diagnostics; and,

• Test Menu accesses informational and diagnostic label formats, and allows a

previously printed label to be reprinted.

Access the Menu System as follows:

• To enter operational settings or perform diagnostics, press the MENU BUTTON. Afterward, depending upon the current menu mode setting (User or Advanced),

available selections will be listed in the Menu Window Area (if the number of items

contained in the functional branch is greater than can be displayed, additional items

may be revealed by pressing the UP or DOWN BUTTONS); and,

• To print test labels or to reprint the last label printed, press the TEST BUTTON.

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The User Menu

The User Menu contains the following selections:

• Media Settings

• Print Control

• Printer Options

• System Settings

Notes: (1) Except for the menu level selection, menu changes will only become effective (and saved) by selecting ‘Yes’ at the ‘Save Changes’ prompt. (2) Labeling software may, in some cases, override the printer menu settings: to

access the entire range of printer settings, enable the Advanced Menu.

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The Advanced Menu

The Advanced Menu contains the following selections:

• Media Settings

• Print Control

• Printer Options

• System Settings

• Communications

• Diagnostics

To enable the Advanced Menu, proceed as follows:

1. Press the MENU BUTTON.

2. Using the UP or the DOWN BUTTON, scroll to SYSTEM SETTINGS then press the

ENTER KEY.

3. Scroll to MENU MODE then press the ENTER KEY.

4. Scroll to ADVANCED MENU then press the ENTER KEY. (Upon completion, OK will be

displayed and the printer will exit the menu system.)

Notes: (1) Changes to the menu settings or parameters will only become effective (and saved) after selecting YES when the Save Changes prompt appears. (2) After selecting the Advanced Menu, it will be accessed whenever the MENU BUTTON is pressed. (To return to the User Menu, re-select it or restore the factory defaults.) (3) Labeling software may, in some cases, override the printer menu settings; see Advanced Menu / Communications / Host Settings to avoid potential conflicts.

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The Test Menu

The Test Menu contains the following test and informational label selections:

• Print Quality Label

• Ribbon Test Label

• Test Label

• Validation Label

• Print Configuration

• Print Last Label

• User Defined Label

These are internally generated labels, printed with pre-selected media type, speed, and heat

settings. Changes to those settings can be made via the Menu System or host software

commands. Use full width media to capture entire formats; otherwise, adjust the printer and the

Label Width (in Media Settings) to match your media size.

Notes: (1) Press the CANCEL KEY to stop printing.

(2) A printing time delay can be set; see Print Test Rate (in Diagnostics).

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Menu Item Listings

Media Settings

Within the Media Settings branch, the following menu selections are available:

• Media Type

• Sensor Type

• Label Length

• Maximum Label Length *

• Paper Empty Distance *

• Label Width

• Ribbon Low Options *

• Sensor Calibration *

• Printhead Cleaning *

Note: Items denoted with an asterisk (*) are only accessible through the Advanced Menu.

The menu selections are defined as follows: DISPLAYED ITEM

ITEM DESCRIPTION

MEDIA TYPE Selects the method used to print labels and should be set according to the type of media being used, where:

DIRECT THERMAL

Sets the printer to use media that is heat reactive to produce an image.

THERMAL TRANSFER

Sets the printer to use media that requires a ribbon to produce an image.

Note: For more information regarding media characteristics, see Media Selection in Additional

Information. SENSOR TYPE Selects the top-of-form (TOF) sensing method used to determine the leading edge

of the label, where: GAP TOF will be recognized by sensing the gaps or notches in the media. (Default

Setting) CONTINUOUS No TOF sensing will be used; instead, the LABEL LENGTH setting (in Media

Settings) will determine the TOF. REFLECTIVE TOF will be recognized by sensing the reflective (black) marks on the underside of

the media.

Note: See Approved Media in Printer Specifications for detailed information.

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LABEL LENGTH Determines the length of the label (0 - 99.99 inches) when the SENSOR TYPE is

set to CONTINUOUS, where: 04.00 inches Is the Default Setting.

MAXIMUM LABEL LENGTH

Sets the length of media (0 - 99.99 inches) that the printer will attempt to feed between the sensing of TOF gaps or marks (when the Sensor Type is set to GAP or REFLECTIVE) before a TOF Fault is declared, where:

16.00 inches Is the Default Setting.

Note: It is recommended that Maximum Label Length be at least 2.5 to 3 times the physical length of the label.

PAPER EMPTY DISTANCE

Sets the length of media (0 - 99.99 inches) the printer will attempt to feed before an Out Of Stock Fault is declared. This setting should be set longer then the actual label size when using clear or translucent media, where:

00.25 inches Is the Default Setting. LABEL WIDTH Sets the maximum printable width (0.75 - 4.10 inches). Objects extending beyond

this setting will NOT print, where: 4.10 inches Is the Default Setting.

RIBBON LOW OPTIONS

Define the printer response when THERMAL TRANSFER mode is selected and the ribbon supply begins to diminish.

RIBBON LOW DIAMETER

Sets the threshold diameter (1.00 - 2.00 inches) of the depleted ribbon supply that will trigger a Low Ribbon Warning prompt, where:

1.38 inches Is the Default Setting. PAUSE ON RIBBON LOW

Allows the printer to enter a paused condition when the Ribbon Low Diameter threshold is exceeded, where:

ENABLE Sets the printer to pause when a Ribbon Low Diameter condition is detected; the PAUSE Key must be pressed to proceed with the print job.

DISABLE No action is required by the operator; printing can continue until a Ribbon Fault is declared.

SENSOR CALIBRATION

Selects the method used to adjust the printer to sense media, where:

PERFORM CALIBRATION

Sets the values for media sensing via internal printer calculations, as described in the STANDARD CALIBRATION procedure.

ADVANCED ENTRY

Sets the media sensor values via manual entry (typically for custom or hard to calibrate label stocks), as described in the ADVANCED ENTRY CALIBRATION where:

PAPER SENSOR LEVEL

Establishes the threshold for the paper value (0 - 255), where 170 is the Default Setting.

REFL PAPER LEVEL

Establishes the threshold for the reflective value (0 - 255), where 170 is the Default Setting.

GAP SENSOR LEVEL

Establishes the threshold for the gap value (0 - 255), where 040 is the Default Setting.

MARK SENSOR LEVEL

Establishes the threshold for the mark value (0 - 255), where 040 is the Default Setting.

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EMPTY SENSOR LEVEL

Establishes the threshold for the empty value (0 - 255), where 000 is the Default Setting.

TRAN SENSOR GAIN

Establishes the sensitivity of the transmissive sensor (0 - 31), where 15 is the Default Setting.

REFL SENSOR GAIN

Establishes the sensitivity of the reflective sensor (0 - 31), where 15 is the Default Setting.

PRINTHEAD CLEANING

Controls the automatic printhead cleaning alert and cleaning routine, where:

CLEAN HEAD SCHEDULE

Specifies the inch (or centimeter) count at which the printer will prompt you to clean the printhead. (Note that the specified count (0 - 200 inches) will be multiplied by one thousand, while zero [the default value] will disable the cleaning schedule function.) If the specified count is exceeded three times, a Head Cleaning Fault will be initiated.

CLEAN HEAD COUNTER

Indicates the number of inches (or centimeters) since a cleaning was last initiated.

RESET COUNTER

Resets the Clean Head Counter to zero to restart the Clean Head Schedule.

CLEAN HEAD NOW

Initiates the cleaning routine and resets the Clean Head Counter.

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Print Control

Within the Print Control branch, the following menu selections are available:

• Heat

• Print Speed

• Feed Speed

• Reverse Speed *

• Slew Speed *

• Row Offset

• Column Offset

• Present Distance

• Custom Adjustments *



ITEM DESCRIPTION

HEAT Controls the ‘burn time’ (0 - 30) of the printhead (also equivalent to the Heat setting in many software labeling programs), where:

10 Is the Default Setting.

PRINT SPEED Controls the rate of label movement (2.0 - XX.X inches per second, model

dependent) during printing, where: 8.0 in/sec Is the Default Setting.

FEED SPEED Controls the rate of label movement (2.0 - 12.0 inches per second) between

printing areas, where: 8.0 in/sec Is the Default Setting.

REVERSE SPEED

Controls the rate of label movement (2.0 - 5.0 inches per second) during backup positioning, where:

4.0 in/sec Is the Default Setting.

SLEW SPEED Controls the rate of label movement (2.0 - 16.0 inches per second) between

printing areas when using the GPIO function, where: 8.0 in/sec Is the Default Setting.

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ROW OFFSET Shifts the vertical start of print position (0 - 99.99 inches) on the label, where:


COLUMN OFFSET

Shifts the HORIZONTAL, left-justified start of print position to the right (0-99.99 inches), without shifting the LABEL WIDTH termination point to the right, where:


PRESENT DISTANCE

Sets the label stop position (0 - 4.00 inches) past the start of print position upon output. When subsequent label formats are received, the printer will automatically back up the label to position it at the start of print position, where:

00.00 inches Is the Default Setting. (Auto Mode)

Notes: (1) When set to zero (0), the printer assumes "Auto Sense Mode" to automatically configure

the positioning requirements of an attached device (i.e., tear bar, cutter, peel & present mechanism, or present sensor). (2) When set to a value of 0.01 "Auto Sense Mode" is disabled, but the printer retains a zero (0) positioning value.

CUSTOM ADJUSTMENTS

Change the factory adjustment parameters (listed below) to finely and independently tune the printer to compensate for slight mechanical differences sometimes evident if multiple printers share label formats, or to make special label formatting adjustments, where:

DARKNESS Controls the strobe time (1 - 64) to establish the nominal HEAT setting for printhead-specific thermal characteristics, where:

32 Is the Default Setting. CONTRAST Allows fine-tuning (1 - 64) of the relative print edge (gray) adjustment for print

quality, where: 32 Is the Default Setting.

ROW ADJUST Shifts the vertical start of print position (-100 - 100 dots) to fine-tune the ROW OFFSET setting, where:

000 Is the Default Setting. (Note that if shifting Row Adjust in the negative direction, modify the PRESENT ADJUST setting [see below] by the same amount.)

COLUMN ADJUST

Shifts both the horizontal start of print position and the LABEL WIDTH termination point to the right (0-128 dots) to fine-tune the COLUMN OFFSET setting, where:

000 Is the Default Setting. PRESENT ADJUST

Adjusts the label stopping position (0 - 128 dots) to fine-tune the PRESENT DISTANCE setting, where:


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Printer Options

Within the Printer Options branch, the following menu selections are available:

• Modules

• Present Sensor

• Cutter

• Scanner

• RFID

• GPIO Port

• Rewinder

Note: Items denoted with an asterisk (*) are only accessible through the Advanced Menu;

also, certain selections will appear only when equipped with that option.


ITEM DESCRIPTION

MODULES Controls memory handling functions for the module, where: DIRECTORY *

Prints directories of the available space and file types present in a module (D, F, G, H, X, Y, and ALL). Click here for a list of file definitions.

PRINT FILE Selects from the list of stored file types and prints each as noted.

File Type Action DBM Prints a sample of the fonts. DCM Prints the configuration commands contained in the file. DIM Prints the image. DLB Recalls and prints the stored label. DLN Prints name of the language. DMS Prints the database contained in the file for RFID. DPL Parses file, and if a label format then prints the label. DTT Prints a sample of the fonts. PLU Prints the names of the files contained inside the plug-

in.

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PROCESS FILE *

Selects from the list of external extensions and, as noted, converts then stores them with internal file extensions.

External Extension

Action Converted (Internal) Extension

BMP, PCX, IMG, & F7B

Converts the file into an internal format, where the result is stored in Module G.

DIM

BS Upgrades the printer boot-loader. N/A DPL Parses file, and if label format then prints a

label. N/A

LS Converts the file into an internal format, where the result is stored in Module Y.

DLN

PLG Converts the file into an internal format, where the result is stored as specified in the PLG file (typically Module X).

PLU

SFL & SFP Converts file into an internal format. The last three characters of the name should correspond to the Font ID. (If the filename does not contain a Font ID, you will be prompted to enter it.) The resulting file is stored in Module G.

DBM

TTF Converts the file into internal format. Last two characters of the name should correspond to the Font ID. (If the filename does not contain a Font ID, you will be prompted to enter it.) The resulting file is stored in Module G.

DTT

ZS Upgrades the printer firmware. N/A FORMAT MODULE *

Selects from a list of modules (D, F, G, H, X, and Y ) available for formatting. To use an external memory device (SDIO or Thumbdrive), it must first be formatted by the printer. During this formatting process, a folder (labeled F or H, respectively) will be made in the module. All formats to be used by the printer must be placed within this folder to be recognized.

Choosing FORMAT MODULE will erase existing data in the selected module.

DELETE FILE *

Selects from the list of available files for deleting. (Protected modules will not appear in this list.)

COPY FILE * Selects from the list of available files for copying and then prompts you for the destination module before execution.

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PRESENT SENSOR

Controls the "on-demand" dispensation of labels (by inhibiting further label printing until a previously printed label is removed) when the printer is equipped with the Present Sensor or Peel and Present option, where:

MODE Sets the option detection and response of the printer: AUTO Automatically detects, enables the sensor, and sets the label stop location for the

option; if no option is detected, the operation will be ignored. ENABLED Enables the sensor, and sets the label stop location for the option; if no option is

detected, a fault will be generated. DISABLED Disables the option.

RETRACT DELAY *

Programs a time delay period (1 - 255 x 10 milliseconds) that must elapse before the retraction of the next label in the print process occurs, where:

070 milliseconds

Is the Default Setting.

CUTTER Controls the cutting of media, where:

AUTO Automatically senses the presence of the cutter option. If detected, the cutter is enabled; otherwise, the operation will be ignored.

ENABLED Enables cutting. If the cutter is not detected, a fault will be generated. DISABLED Disables the option.

SCANNER Controls the Linear Scanner and the way bar codes are interrogated, where: MODE Sets the mode of Linear Scanner operation: AUTO Is the Default Setting. Automatically senses the presence of the scanner option. If

present, the scanner is enabled; otherwise, the device is ignored. ENABLED Enables scanning. (If the option is not detected, a fault will be generated.) DISABLED Disables the option.

BARCODE COUNT *

Sets the number (0 – 99) of bar codes to be read on each label. Appropriate for most applications, the default setting enables Auto Count Mode, which allows a variable number of bar codes to be read on every label and is appropriate for most applications. However, imaged bar codes (those sent as bit maps from the host) can only be recognized by entering the minimum number that are to be read on each label. (If you have questions regarding the way your bar codes are generated, check with your software vendor.)

00 Is the Default Setting. MIN READABLE HEIGHT *

Ensures integrity by setting a vertical distance of the bar code that must have identical decodes to be considered readable. For example, a setting of ¼ will ensure that ¼ inch of the bar code is 100% readable. The setting range is 1/16 – ½ inch (1.5 – 12.5 mm), and Disabled. The selected distance should not exceed 50% of the measured bar code height. When ‘Disabled’ is selected, the printer defaults to a REDUNDANCY LEVEL setting of 2 to ensure integrity (see below).

DISABLED Is the Default Setting.

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REDUNDANCY LEVEL *

Ensures integrity by setting the number of consecutive, identical decodes that are required for the bar code to be considered readable. For example, if set to three times, the bar code will not pass until the same values have been decoded three times in succession. The setting range is 1 – 6, and Auto. Notes: (1) Depending upon the print speed, higher verification levels may

cause erroneous failures when scanning multiple bar codes or bar codes that are small in height. (2) When ‘Auto’ is selected, the printer defaults to a MIN READABLE HEIGHT setting of 1/16.

2 Is the Default Setting. SET DEFAULTS *

Resets the Scanner to the default values, as follows: Mode = Auto Barcode Count = 00 Min Readable Height = Disabled Redundancy Level = 2

RFID Controls the programming and verification of RFID tags, where: RFID MODULE Sets the mode of RFID operation:

Note: If trying to enable RFID operation without option's presence (installed or

detected), the printer will initially respond with a DISABLED message. DISABLED Disables the option. HF Selects the High Frequency RFID option. UHF MULTI-PROTOCOL

Selects the Ultra-High Frequency RFID option.

RFID POSITION *

(1.10 - 4.00 INCHES)

1.10 Is the Default Setting. HF SETTINGS * Sets HF tag parameters: TAG TYPE Sets the tag type:

ISO 15693 TI PHILIPS ST LRI512 ST LRI64

AFI VALUE (00 - FF) AFI LOCK ENABLED / DISABLED DSFID VALUE (00 - FF) DSFID LOCK ENABLED / DISABLED EAS VALUE (00 - FF) AUDIO INDICATOR

ENABLED / DISABLED

ERASE ON FAULT

ENABLED / DISABLED

53

UHF SETTINGS *

Sets UHF tag parameters:

TAG TYPE Sets the tag type: EPC 0 EPC 0+ MATRICS EPC 0+ IMPINJ EPC 1 UCODE EPC 1.19 EM 4022/1222 GEN 2

TAG DATA SIZE

Sets the tag data size: 96-BIT 64-BIT

POWER ADJUST

KILL CODE B3 B2 B1 B0 00 00 00 00

ACCESS CODE B3 B2 B1 B0 00 00 00 00

GEN 2 LOCK ACTION

Sets the lock level: NONE, PERMALOCK, PWD-READ/WRITE, and BOTH

LOCK AFTER WRITE *

ENABLED DISABLED

RETRY ATTEMPTS *

Sets the number of retry attempts (0 - 9), where:

3 Is the Default Setting. PERFORM CALIBRATION *

Automatically establishes the tag to transducer distance setting and nominal RFID power requirements.

SET DEFAULTS *

Returns the RFID option settings to the factory default values.

GPIO PORT Configures the General Purpose Input / Output card to allow the printer to work in

concert with external devices, as follows: GPIO DEVICE Sets the GPIO option to work with a specific type of device, where: DISABLED Disables the GPIO Port. APPLICATOR Enables the GPIO to work with a label applicator. BARCODE VERIFIER

Enables the GPIO work with a bar code verifier.

START OF PRINT *

Selects the type of input signal needed to initiate the Start of Print (SOP) process, where:

LOW PULSE A low incoming pulse (approximately 30 milliseconds long) will trigger the SOP. HIGH PULSE A high incoming pulse (approximately 30 milliseconds long) will trigger the SOP. ACTIVE LOW SOP signal must go ‘low’ for at least 50 milliseconds to initiate printing. ACTIVE HIGH SOP signal must go ‘low’ for at least 50 milliseconds to initiate printing. EDGE An edge transition triggers SOP.

54

END OF PRINT * Sets the type of output signal that is generated to indicate the End of Print (EOP)

process, where: LOW PULSE Outputs a low pulse (approximately 30 milliseconds long) following printing. HIGH PULSE Outputs a high pulse (approximately 30 milliseconds long) following printing. ACTIVE LOW Outputs a logic ‘low’ following printing. ACTIVE HIGH Outputs a logic ‘high’ following printing.

RIBBON LOW * Sets the type of output signal that is generated to indicate a low ribbon condition as determined by the Ribbon Low Diameter setting, where:

ACTIVE HIGH Outputs a logic ‘high’ when the ribbon is low. ACTIVE LOW Outputs a logic ‘low’ when the ribbon is low.

REWINDER Controls the operation of the powered internal rewinder, where:

AUTO Enables the rewinder only when a Peel and Present option is installed; however, no error will be generated if the Peel and Present option is not attached. Upon power-up, the rewinder will turn slowly (for about 30 seconds) to tension the material, and then rotate whenever labels move.

ENABLED Enables the rewinder and generates an error if it cannot be detected. Upon power-up, the rewinder will turn slowly (for about 30 seconds) to tension the material, and then rotate whenever labels move.

DISABLED Disables the option.

55

System Settings

Within the System Settings branch, the following menu selections are available:

• Menu Mode

• Configuration File

• Internal Module D *

• Default Module *

• Scaleable Font Cache *

• Single Byte Symbols *

• Double Byte Symbols *

• Time And Date

• Media Counters *

• Print Configuration *

• Configuration Level *

• Set Factory Defaults *

• Format Attributes *

• Label Rotation

• Imaging Mode *

• Pause Mode *

• Peel Mode *

• Security *

• Units Of Measure *

• Input Mode *

• DPL Emulation *

• Column Emulation *

• Row Emulation *

• SOP Emulation *

• Back After Print *

• Backup Delay (1/50s) *

• Font Emulation *

• Label Store *

• Menu Language

• Fault Handling *


56


ITEM DESCRIPTION

MENU MODE Selects which menu level is accessed when entering the menu system, where:

User Menu Accesses the limited function menu that contains basic controls. (Default Setting)

Advanced Menu

Accesses the full function menu that contains all controls, settings, and diagnostics.

CONFIGURATION FILE

Controls the creation, storage, and recall of printer configuration files, where:

RESTORE CURRENT *

Provides a list of available configuration files. Selecting a file causes a printer to reset and then re-configure according to the activated file.

SAVE SETTING AS

Creates a file based on the printer's current configuration, as described here.

DELETE FILE *

Provides a list of available configuration files for deletion. After confirmation, a file selected for deletion will be removed from memory. (Note that a currently activated file cannot be deleted.)

DISABLED * Disables the option. FACTORY SETTING FILE *

Provides a list of available configuration files, where NONE is the default value. The configuration information held in the selected file will be used to restore the printer's database following the execution of a Level One Reset, or by selecting YES when prompted in the SET FACTORY DEFAULTS menu item.

INTERNAL MODULE

Sets the number of 1KB blocks allocated (of the 100 - 5120 KBytes of memory available) for the internal DRAM ‘D’ module, where:

1088 KBytes Is the Default Setting. DEFAULT MODULE

Designates the memory module that will be used for file storage when no other module destination has been specified, where:

D Is the Default Setting (DRAM module). G Flash module.

SCALEABLE FONT CACHE

Configures the number of 1KB blocks allocated (of the 100 - 5120 KBytes of memory available) for the scaleable font engine, where:

0511 KBytes Is the Default Setting.

Note: The available memory may vary depending upon printer model and options.

57

SINGLE BYTE SYMBOLS Selects which code page is used to print single byte fonts, unless otherwise specified, where:

ARABIC-8 CYRILLIC ISO 60: DAN/NOR DESKTOP ITC ZAPF DINGBAT/100 ITC ZAPF DINGBAT/200 ITC ZAPF DINGBAT/300 PS ITC ZAPF DINGBAT ISO 8859/1 LATIN 1 ISO 8859/2 LATIN 2 ISO 8859/5 LATIN 5 ISO 8859/10 LATIN 6 ISO 8859/7 LT/GK E7 ISO 8859/15 LATIN 9 ISO 8859/7 LT/GK EG ISO 8859/8 LATIN/HBR ISO 8859/8 LATIN/CYR ISO 69: FRENCH GREEK-8 PC-8 GREEK ISO 21: GERMAN HEBREW-7 HEBREW-8 ISO 15: ITALIAN LEGAL HP4000 ZAPF DINGBAT MATH-8 MACINTOSH PS-MATH PC-858 MULTILINGUAL MICROSOFT PUBLISHING PC-8 CODE PAGE 437 PC-8 D/N, CP 437N PC-852 LATIN 2 PC-851 LATIN/GREEK PC-862 LATIN/ARABIC PI FONT PC-850 MULTILINGUAL Is the Default Setting, as shown here. PC-864 LATIN/ARABIC PC-8 TK, CP 437T PC-1004 PC-775 BALTIC

58

PTXT3000 NON-UGL, PI FONT ROMAN-8 ROMAN-9 ISO 17: SPANISH ISO 11: SWEDISH SYMBOL TURKISH-8 PS TEXT UTF-8 ISO 4: UK ISO 6: ASCII VENTURA INTERNATIONAL VENTURA US VENTURA MATH WINDOWS 3.1 LATIN 1 WINDOWS LATIN/ARABIC AGFA TIDBITS WINDOWS 3.1 LATIN 2 WINDOWS LATIN/GREEK WINDOWS 3.1 LATIN 5 WINDOWS WINDOWS 3.0 LATIN 1 WINDOWS LATIN/CYRIC WINDOWS 3.0 LATIN 5

Note: Reference the Class Series Programmer’s Manual for code page symbol set details.

DOUBLE BYTE SYMBOLS

When equipped with the ILPC option, selects the code page used to print double byte fonts, where:

JIS Japanese Industry Standard SHIFT JIS Shift Japanese Industry Standard EUC Extended UNIX Code UNICODE Unicode (including Korean) GB Government Bureau Industry Standard; Chinese (PRC) BIG 5 Taiwan encoded

Note: Reference the Class Series Programmer’s Manual for the code page symbol set

details. TIME AND DATE

Sets the printer's time and date, where the UP and DOWN Buttons change the selected item, the LEFT and RIGHT Buttons advance the cursor position, and the ENTER Key places the entry into memory.

59

MEDIA COUNTERS

Displays and controls various internal counters, where:

ABSOLUTE COUNTER

Shows the total number of inches printed and the date the counter was set; this counter is not resettable.

PRINTHEAD COUNTER

Shows the total number of inches printed; this counter is not user resettable.

RESETTABLE COUNTER

Shows the number of inches printed since the last user reset.

RESET COUNTER

Returns the Resettable Counter to zero.

PRINT CONFIGURATION

Produces a Configuration Label, which indicates the printer's current database information. (To generate the label, shown here, press the RIGHT Button or the ENTER Key. )

Notes: (1) The information on this label may vary with the model, firmware version and installed options.

(2) To capture all the data, use media that is at least 2 inches (51 mm) wide and set the Label Width

(in Media Settings) according to the width of your labels.

(3) If menu settings that require a reset to become effective have been changed, they will be

indicated with a section symbol (§); alternately, bulleted items (•) indicate denote changes that have

occurred via the host but not yet saved in memory.

CONFIGURATION LEVEL

Displays the hardware and software levels of the printer, important when upgrading the application program (resident software) version of the printer because the compatibility levels must match for the update to be accepted, where:

PRINTER KEY Identifies the unique key number of the printer, in the form: vvvv-cwxx-

yyyyyy-zzz, where:

vvvv - Represents the printer model number.

cwxx - Represents the hardware/software feature level, where:

c - Represents the printer class.

w - Represents hardware feature level of the main board.

xx - Represents the software feature level 10 = standard DPL,

and 20 = Internal CG Times Font. Features are accepted up

to the this value, but increases beyond the range will require

an authorization code.

yyyyyy - Is the manufacturing date code.

zzz - Is a unique time stamp.

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APPLICATION VERSION

Displays the version level, version number, and date of the application firmware.

BOOT LOADER Displays the version level and date of the boot loader. UPGRADE PRINTER CODE

Upgrades the software feature level of the printer. (An authorization code is required -- use the UP and DOWN Buttons to enter the alphanumeric authorization code, use the LEFT and RIGHT Buttons to position the cursor, and the ENTER Key to enter the number).

UNLOCK FEATURE

Unlocks additional optional features within the printer. (An authorization code is required -- use the UP and DOWN Buttons to enter the alphanumeric unlock code, use the LEFT and RIGHT Buttons to position the cursor, and the ENTER Key to enter the number).

Note: This information is also provided on the Configuration Label.

SET FACTORY DEFAULTS

Returns the current printer settings to the factory-programmed values (except CUSTOM ADJUSTMENTS and calibrations) or, if selected, to the Factory Setting File, where selecting YES at the prompt causes the configuration to be restored.

FORMAT ATTRIBUTES

Defines the manner in which overlapping text and graphics appear on the label, where:

TRANSPARENT Intersecting text, images, and bar codes will be printed, for

example: XOR Intersecting text, images, and bar codes will not be printed, for example:

(Default Setting) OPAQUE Intersecting text, images, and bar codes will be printed by obliterating

those formatted first, for example: LABEL ROTATION

Allows the label format to be rotated 180 degrees before printing, where:

ENABLED Flips the formats. DISABLED No format flipping occurs. (Default Setting)

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IMAGING MODE

Determines the process used to format labels, a selection that can affect throughput and the accuracy of time-stamping, where:

MULTIPLE LABEL

Images multiple labels as memory permits, achieving the fastest throughput. If time-stamping labels, however, the indicated time will reflect the moment of imaging rather than the actual print time. (Default Setting)

SINGLE LABEL

Images the next label only after the previous label has been successfully printed, providing the most accurate time-stamping but slowing throughput.

PAUSE MODE Allows for the controlled, user-interactive, printing of labels, where:

ENABLED Requires the user to press the PAUSE Key to output each label. DISABLED Labels are printed without pausing. (Default Setting)

PEEL MODE Allows the printer to wait until the GPIO Start of Print signal is received (via

the optional GPIO Port) to feed a label, where: ENABLED Inhibits the feed function until the GPIO Start of Print signal is received. DISABLED Feeds the label regardless of the GPIO Start of Print signal. (Default Setting)

SECURITY Allows all or part of the User Interface to be password-protected and for that

password to be modified: SELECT SECURITY

Allows a four-digit password to be set for specific User Interface areas, where:

MENU AND TEST

Sets a password requirement for all menu areas.

SECURE MENU

Sets a password requirement for the User and Advanced menus.

DISABLED No password is required for access. (Default Setting) MODIFY PASSWORD

Modifies the four-digit password required for User Interface access when security is enabled. To modify the password, select each digit using the UP and DOWN Buttons, use the RIGHT Button to shift the cursor position, and press the ENTER Key to input the code. You will be prompted to confirm the new password by entering the same numeric code again. Afterward, exit the menu and, at the SAVE CHANGES prompt, select YES to proceed with the password (or NO to discard the changes).

Note: To be activated, the password must initially be set to a value other than the default

setting (0000).

UNITS OF MEASURE

Sets the measurement standard used in the printer's database, where:

IMPERIAL Gives length and counter information in inches. (Default Setting) METRIC Gives length information in millimeters and counter information in

centimeters.

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INPUT MODE Defines the type of processing that will occur when data is received, where:

DPL Datamax programming language processing will be used. (Default Setting) LINE Line Mode processing will be used, where data terminated by a carriage

return will be extracted and inserted into a template for printing. PL-Z Zebra programming language processing will be used.

DPL EMULATION

Allows the printer to reproduce, for the purposes of backward compatibility, label formats with the same characteristics exhibited by previous models, where:

STANDARD Standard DPL processing will be used for printing. (Default Setting) ALLEGRO Processes DPL data as an Allegro®, including row position calculations

based on 194 dots per inch and the numerous exceptions noted below. PRODIGY PLUS

Processes DPL data as a Prodigy Plus®, including column calculations based on 200 dots per inch and the numerous exceptions noted below.

PRODIGY Processes DPL data as a Prodigy®, including column calculations based on 200 dots per inch and the numerous exceptions noted below.

Exceptions: • Data Terminator processing – When printing I 2 of 5 bar codes D, J,

and L, the first non-numeric character processed will terminate the bar

code data field.

• Bar Size exception – When printing I 2 of 5 bar code L, if the bar size

specified is greater than P (25) it is automatically decreased to 10.

• Human Readable Fonts fixed size – When printing EAN and UPC bar

codes B, C, F, G, M, and N, a fixed font size is produced.

• Line and box vertical sizing anomaly – When printing rotations 2 and

4, lines and box are affected by the vertical multiplication factor

defined in the DPL Dxx command.

• Column position defaults – Column positions greater than the

printhead width are adjusted back to the printable area and printed.

• Bar codes in rotation 3 (upside down / right to left) default sizing –

When row position in rotation 3 is less than bar code height, bar codes

falling off the label's leading edge are pushed back onto the label.

• <STX>L command – When no printable fields reside in the format, it

results in no paper movement.

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COLUMN EMULATION

Allows the dots per inch in the column to be adjusted (153 - 203 dots), so that numbers smaller than the printhead resolution shrink the image from right to left, where:

203 Dots Is the Default Setting. ROW EMULATION

Allows the number of dots per inch in the row to be adjusted (103 - 303), so that numbers smaller than the printhead resolution enlarge the height of the printed output and numbers larger shrink it, where:

203 Dots Is the Default Setting. SOP EMULATION

Allows positioning commands to function with backward compatibility when printing label formats designed for legacy printers, where:

DISABLED Produces the natural start of print position. (Default Setting) 110 (PRODPLUS)

Emulates the Prodigy Plus® start of print position.

220 (ALLEGRO)

Emulates the Allegro® start of print position.

250 (PRODIGY)

Emulates the Prodigy™ start of print position.

Note: When changing these values, the printer will automatically feed two labels to setup

the new print position. BACK AFTER PRINT

Determines the timing of the label's movement when a cutter, present sensor, peel and present, or GPIO option is enabled, where:

ENABLED Immediate label back-up occurs after the cut operation, when the present sensor is cleared, or upon receipt of the GPIO start of print signal for fastest throughput.

DISABLED Label back-up is initiated when the next label is ready to print to help prevent edge curling. (Default Setting)

BACKUP DELAY (1/50s)

Instructs the printer to retract a presented label after a specified time delay elapses (0 – 255, in one-fiftieth of a second increments), where:

000 Retraction only occurs when the next label is received and processed to print. (Default Setting)

FONT EMULATION

Allows font substitution for all internal fonts (see examples), where:

STANDARD FONTS

Prints using standard available fonts. (Default Setting)

CG TIMES Prints using CG Times fonts only. USER ID S50

Prints using downloaded fonts only.

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LABEL STORE Determines the command recall level used when retrieving stored label

formats, where: STATE & FIELDS

Recalls the printer state (that is, the heat setting, speed settings, etc.) and the label-formatting commands of the stored label. (Default Setting)

FIELDS ONLY

Recalls only the label-formatting commands of the stored label.

MENU LANGUAGE

Selects the language in which to display the menu items and configuration label. Only languages that are resident will be displayed, where:

ENGLISH English (Default Setting) FRANCIAIS.DLN French ITALIANO.DLN Italian DEUTSCH.DLN German ESPANOL.DLN Spanish

FAULT HANDLING

Determines the intervention required and the disposition of the label in process when a fault occurs (ribbon out, media out, etc.), where:

LEVEL Selects the printer’s action, the action required by the operator, and the label’s reprint status, where:

NO REPRINT Printing stops and a fault message is displayed. After the problem is corrected, the FEED Key must be pressed to clear the fault. The label in process is not reprinted.

STANDARD Printing stops and a fault message is displayed. After the problem is corrected, the FEED Key must be pressed to clear the fault. The label in process is reprinted. (Default Setting.)

VOID AND RETRY

Further actions depend upon the RETRY COUNT and the Keys pressed when faulted:

(A) If the Retry Count setting has not been exceeded, ‘VOID’ is printed on the label in process and reprinting occurs automatically; or, (B) If the Retry Count has been exceeded, printing stops and a fault message is displayed. After the problem is corrected, the FEED Key must be pressed to clear the fault and reprint the label in process; or, (C) If the CANCEL Key is pressed, you have a reprint option: Press the ESCAPE Key to reprint the label, or press the ENTER Key to cancel the reprint (and, press the ENTER Key again to cancel the entire batch).

Notes: (1) When no Linear Scanner is attached, the printer will perform in the STANDARD setting, except that VOID will be printed on the faulted label. (2) VOID will not be printed when insufficient space exists for the text (see VOID DISTANCE, below), or if the fault occurred after the label was completed. (3) The Void Message can be customized, see the Class Series Programmer’s Manual for details.

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VOID DISTANCE

Sets the distance (0.10 - 2.00 inches) to retract the faulted label to print a ‘VOID’ on its trailing edge; this distance indirectly establishes the font size of the void message.

0.50 Is the Default Setting. RETRY COUNT

Establishes the number of times (0 - 3) a label reprinting attempt will be made. If the last label printed in this count has been voided, the printer will stop and display a fault message.


Note: Retry counts greater than 1 are only valid for printers equipped

with the Linear Scanner or RFID option.

BACKFEED ON CLEAR

Determines the printer's response when a fault is detected and cleared.

ENABLED After clearing a fault, no backup positioning will occur; the printer will assume the current label position is correct. (If reloading media, the operator must place the material in its presented position.)

DISABLED After clearing a fault, backup positioning will occur. (Default Setting)

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Communications

Within the Communications branch, the following menu selections are available:

• Serial Port A

• Serial Port C

• Serial Port D

• Parallel Port A

• NIC Adapter

• Host Settings

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION SERIAL PORT A Controls the RS-232 communications settings for Serial Port A, as

follows: BAUD RATE Sets the serial communication rate: 1200 BPS 1200 bits per second 2400 BPS 2400 bits per second 4800 BPS 4800 bits per second 9600 BPS 9600 bits per second (Default Setting) 19200 BPS 19200 bits per second 28800 BPS 28800 bits per second 38400 BPS 38400 bits per second 57600 BPS 57600 bits per second 115000 BPS 115000 bits per second

PROTOCOL Sets the data flow control (handshaking) method, where: BOTH XON/XOFF and CTS/DTR are used. (Default Setting) SOFTWARE XON/XOFF is used. HARDWARE CTS/DTR is used. NONE Flow control is not used.

PARITY Sets word parity, where: NONE Parity is not used. (Default Setting) ODD Odd parity is used. EVEN Even parity is used.

DATA BITS Sets word length, where: 7 A seven bit word is used. 8 An eight bit word is used. (Default Setting)

STOP BITS Sets the number of stop bits, where: 1 One stop bit is used. (Default Setting) 2 Two stop bits are used.

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SERIAL PORT C When equipped with a GPIO Card, this controls the RS-232

communications settings for the COM C (J4) port, as follows: BAUD RATE Sets the serial communication rate: 1200 BPS 1200 bits per second 2400 BPS 2400 bits per second 4800 BPS 4800 bits per second 9600 BPS 9600 bits per second (Default Setting) 19200 BPS 19200 bits per second 28800 BPS 28800 bits per second 38400 BPS 38400 bits per second





SERIAL PORT D When equipped with a GPIO Card, this controls the RS-232

communications settings for the COM D (J3) port, as follows: BAUD RATE Sets the serial communication rate: 1200 BPS 1200 bits per second 2400 BPS 2400 bits per second 4800 BPS 4800 bits per second 9600 BPS 9600 bits per second (Default Setting) 19200 BPS 19200 bits per second 28800 BPS 28800 bits per second 38400 BPS 38400 bits per second


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PARALLEL PORT A Controls the communication setting for the parallel port, where: PORT DIRECTION Determines if data is returned from the printer: UNI-DIRECTIONAL No data is sent from the printer; the communication is one-way. BI-DIRECTIONAL Data is sent from the printer in compliance with IEEE 1284 back-

channel operation. (Default Setting)

Note: An IEEE 1284 bidirectional cable must be used when this

mode is selected. NIC ADAPTER Controls the communications settings for the network interface, as

follows: IP ADDRESS Specifies the static IP Address of the interface in the standard dotted-

decimal format, for example: 010.001.001.130. SUBNET MASK Specifies the static Subnet assigned to the interface, for example:

255.255.255.000. GATEWAY Specifies the Gateway Address the interface will use, for example:

010.001.001.001. SNMPTRAP DESTINATION

Specifies the network IP Address where SNMP traps will be sent when

SNMP service is installed on your receiver. If zeroed, no traps are sent.

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IP DISCOVERY Sets the address discovery method, where: ENABLED Upon start-up, the card will broadcast into the network to receive an

addresses from the responsible server. Manual modifications to IP

Address, Subnet Mask, or Gateway Address is not allowed; and, if no

server is found, the specified static value will be used.

A server assigned IP address takes precedence over any

static IP address stored in the interface.

DISABLED The stored static IP, Subnet Mask, and / or Gateway Address will be

used. (Default Setting)

SET FACTORY DEFAULTS

Resets all NIC Adapter parameters to the factory defaults, including some

parameters not accessible through the printer’s menu.

Note: Following a parameter change, save your changes, exit the menu system, and wait

for the printer to reset. HOST SETTINGS Controls the communications with a host device, as follows: HOST TIMEOUT Sets the number of seconds (1 - 60) that an established communications

port must be idle before data can be received through an alternate port.

Note: If the time-out period is exceeded before all data is received,

the data will be ignored. 10 Is the Default Setting.

CONTROL CODES

Allows changes to the prefix of the software commands interpreted by the printer, where:

STANDARD CODES

Hex 01 = SOH command; Hex 02 = STX command; count-by = ^; Hex 1B = ESC; Hex 0x0D = Carriage Return. (Default Setting)

ALTERNATE CODES

Hex 5E = SOH command; Hex 7E = STX command; count-by = @; Hex 1B = ESC; Hex 0x0D = Carriage Return.

ALTERNATE CODES 2

Hex 5E = SOH command; Hex 7E = STX command; count-by = @; Hex 1B = ESC; Hex 0x7C = Carriage Return.

CUSTOM CODES

Each DPL command (SOH, STX, CR, and count-by) may be selected by entering the desired Hex code.

FEEDBACK CHARACTERS

Allows the printer to return a Hex 1E (RS) after each label successfully prints, and a Hex 1F (US) after each label batch successfully prints, where:

ENABLED Feedback characters are sent to the host. DISABLED No feedback characters are sent. (Default Setting)

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ESC SEQUENCES

Allows data containing invalid ESC control code sequences to be processed, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED ESC sequences are ignored during data processing (since some systems

send a “banner” to the printer). Bitmapped font downloads are disabled in this mode.

HEAT COMMAND

Determines the way the DPL Heat Command is handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED Heat commands are ignored; instead, the heat value is controlled via the

menu setting. SPEED COMMANDS

Determines the way DPL Print, Feed, Slew, and Reverse commands are handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED Print, Feed, Slew, and Reverse commands are ignored; instead, the

speeds are controlled via the menu setting. TOF SENSING COMMANDS

Determines the way in which DPL Gap, Continuous, and Reflective commands are handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED Gap, Continuous, and Reflective commands are ignored; instead, the

sensing method is controlled via the menu setting. SYMBOL SET COMMAND

Determines the way in which DPL Single and Double Symbol Set commands are handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED Symbol Set commands are ignored; instead, the symbol set selection is

controlled via the menu setting. CNTRL-CODES (DATA)

Determines the way in which DPL SOH, STX, CR, ESC, and ^ codes are handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED Control Code functions are ignored; instead, the control code functions

are established via the menu setting. STX-V SW SETTINGS

Determines the way in which the DPL <STX>V command is handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED The option-enable command is ignored; instead, the option selections are

controlled via the menu setting. MAX LENGTH COMMAND

Determines the way in which the DPL <STX>M command is handled, where:

ENABLED Normal command processing occurs. (Default Setting) DISABLED The maximum label length command is ignored; instead the maximum

label length is controlled via the menu setting.

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OPTION FEEDBACK

Allows feedback characters from an optional device to be returned to the

host device, in the format of: <A;B;C;D;E;F>[CR]

Where:

A - Is the device type: R = RFID; and, S = Linear Scanner

B -

Is the resulting status: C = entire label complete; F = faulted (failed) label; and, U = unknown

C -

Is the number of expected reads for bar codes or tags, given in two characters.

D -

Is the number of good reads for bar codes or tags, given in two characters.

E -

Is the printer’s internal Job and Sub Job Identifier, given in four characters each.

F -

Is the data that was read, delimited with semicolons (;) on multiple reads.

DISABLED Normal printer operating mode; no data is reported. (Default Setting) SCANNER Linear Scanner information is reported. RFID HEX RFID information is reported in hexadecimal format. RFID ASCII RFID information is reported in an ASCII format.

PROCESS SOH (DATA)

Determines the way the printer responds to an Immediate Command (e.g., Get Status, Request Memory Module Storage Information, etc.).

ENABLED Upon receipt, operations are interrupted to process that command. DISABLED Normal printer operating mode. (Default Setting)

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Diagnostics

Within the Diagnostics branch, the following menu selections are available:

• Hex Dump Mode

• Options Testing

• Print Test Rate (min)

• Sensor Readings

• Ribbon Sensor Limits

• iPH Report

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION HEX DUMP MODE Determines how the printer handles the data received from a host, where:

ENABLE The printer outputs the raw ASCII data it receives without interpretation;

no processing occurs. (Click here to see an output format example.) DISABLE The normal printer operating mode, received data is processed. (Default

Setting) OPTIONS TESTING

Performs printer option diagnostics and / or monitors and outputs test results, as follows:

TEST PRESENT SENSOR

Performs a functional test of the Present Sensor by indicating LABEL PRESENTED (when a label blocks the sensor) and LABEL NOT PRESENTED (when no label blocks the sensor). (Note that this test can also be used to check the sensor function of the Peel & Present option.)

TEST CUTTER Performs a functional test of the Cutter, where: PERFORM TEST

001 TIMES

Cycles the cutter blade a selectable number of times (0 - 999), with PASS / FAIL results given for each cycling attempt.

TEST REWINDER

Performs a functional test of the Powered Internal Rewinder, rotating it a

selected number of times (0 - 999) with PASS / FAIL results given for

each attempt, where:

Note: Before starting this test, remove all label stock from the

rewinder. PERFORM TEST

001 TIMES

Is the Default Setting.

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TEST GPIO Performs a functional test of the General Purpose Input Output interface,

where: MONITOR GPIO INPUT

Input logic values are displayed for Start Of Print, Feed, Pause, Reprint,

and the six unassigned input lines. (Note that unconnected lines may

display a zero or one value.) The values below are given as examples

only:

SOP FEED PAUSE REPRINT

1 1 0 0

i1 i2 i3 i4 i5 i60 1 0 1 1 1

TEST GPIO OUTPUT

Output logic values are displayed for EP (End of Print), RL (Ribbon

Low), SR (Service Required), MO (Media Out), RO (Ribbon Out), DR

(Data Ready), OF (Option Fault), and the six unassigned output lines.

Using the Navigation Buttons the cursor can be moved to select an

output line and toggle its output state. (The values below are provided as

examples only.)

EP RL SR MO RO DR OF

0 1 0 0 0 1 0

o1 o2 o3 o4 o5 o6 0 0 0 0 0 0

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PRINT SIGNAL INFO

Prints a reference label (see sample below) containing GPIO signal

names, pin and port assignments, programmed settings, and current

signal states.

TEST SCANNER Performs a functional test of the Linear Scanner, where: ALIGNMENT TEST

Enters “multiple read mode,” allowing bar codes to be continuously scanned. A read-count is displayed and incremented for each decoded symbology.

SCAN TEST Enters “single read mode,” allowing a bar code to scanned and decoded once. The decoded results are displayed.

TEST RFID Performs a functional test of the RFID option, where: TAG DATA Reads the data encoded on the RFID chip. DEVICE VERSION

Displays the type and version of the printer's encoding device.

TAG ID - HF ONLY

Reads and displays the High Frequency Tag ID number.

PRINT TEST RATE (MIN)

Allows a label-to-label delay time (0 - 120 minutes) to be set when printing a batch of Test labels, where:


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SENSOR READINGS

Displays the values (0 - 255, see sample below) read from different sensors within the printer, where:

THR TRAN RIBM 24V

103 091 009 171PS HD RANK

003 255 050

THR = Printhead thermistor sensor;

TRAN = Transmissive (gap) media sensor (TRAN is replaced with REFL

when the SENSOR TYPE is set to ‘reflective’);

RIBM = Ribbon sensor;

24V = 24 volt power supply sensor;

PS = Present sensor;

HD = Printhead position sensor; and,

RANK = Printhead ranking resistor.

RIBBON SENSOR LIMITS

Displays the values from the ribbon sensor readings (see example below) for printers equipped with the thermal transfer option:

RIBBON ADC LOW 111

RIBBON ADC HIGH 249

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iPH REPORT Displays the IntelliSEAQ™ printhead report, which includes the printer key and printhead serial number, the installation date, and the times and dates of printhead maintenance, where:

VIEW Outputs the data to the front panel display.

PRINT Prints a reference label in the following format:

iPH REPORT TUE 12:44PM 23MAY2006 4212-HE25-060224-090 PRINTHEAD SERIAL #: 5x-00289 PRINTHEAD MODEL # 163 PRINTER SERIAL # 60430014 PRINTHEAD INCHES 11175 INSTALLATION DATE - INITIAL 02/02/2006 INSTALLATION DATE - LAST 28/ 02/2006 PRINTHEAD CLEANING CLEAN PROCEDURES: 0 CLEAN COUNTER RESET 0 NUMBER OF INCHES - INITIAL 0

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Maintenance and Adjustments

Cleaning Intervals

The following list and table detail the recommended items, techniques, and schedules to help you safely and effectively maintain your printer.

• Isopropyl alcohol

• Cotton swabs

• A clean, lint-free cloth

• Soft-bristle brush

• Soapy water/mild detergent

• Compressed air

• Printhead Cleaning Cards or Printhead Cleaning Film

For your safety and to avoid damaging the printer, turn ‘Off’ and unplug the printer

before cleaning. Always take proper precautions when using isopropyl alcohol, a

flammable liquid.

Area / Item)

Method Interval

Printhead Click here for cleaning

information.

After every roll of media.

Rollers Using a cotton swab

dampened with solvent*,

wipe the rollers thoroughly

until clean.


Media

Path

Using a cotton swab


remove all adhesive build-

up, and using a soft-bristle

brush remove all paper

debris along the path.


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Area / Item)

Method Interval

Peel/Tear

Bar

Using a cotton swab


remove all adhesive build-

up on the tear edge, and

using a soft-bristle brush

remove all paper debris on

the component.

As needed

Media

Sensor

Using compressed air or a

soft-bristled brush,wipe the

sensor clean.

Monthly

Exterior

Surfaces

Using a lint free cloth and

mild detergent or desktop

cleaner, wipe the covers

clean.

As needed

Interior

Surfaces

Using compressed air or a

soft-bristled brush, remove

all debris build-up inside

the printer.

As needed.

* It is recommended that a solvent containing isopropyl alcohol be used.

79

Printhead Cleaning

If print quality declines (symptoms can include unreadable bar codes, or streaks through the

text and graphics), the typical cause is debris build-up on the printhead. Furthermore, if not

removed, this build-up may lead to premature dot failure. Clean the printhead every time a roll

of ribbon has been used. If using direct thermal stock, clean the printhead every time a roll of

labels has been used, or as needed. To help you remember this important maintenance

procedure, the printer can be programmed to prompt you for cleaning. According to the media,

ribbon, and printing parameters used, different methods are recommended for cleaning the

printhead. In all cases, perform the following preliminary operations before cleaning the

printhead:

NEVER use a sharp object on the Printhead; damage can result.

Preliminary Cleaning Steps:

1. Stop printing. Raise the cover, unlatch and raise the Printhead Assembly . Wait a minute for the printhead to cool.

2. Remove media and ribbon from the printer then proceed according to your cleaning requirements:

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Cotton Swab Procedure (for printers using direct thermal media, or thermal transfer media and wax ribbon):

1. Perform the "Preliminary Cleaning Steps", as described above.

2. Turn OFF the power switch and unplug the printer. Using a Cotton Swab moistened (not

soaked) with isopropyl alcohol, gently clean the entire printhead surface, until all build-

up is removed.

3. Allow the printhead to dry.

4. Reinstall media (and ribbon, if necessary). Plug in the printer and turn ON the power

switch. Run a few sample labels and examine them. If streaking is still present, go to

"Cleaning Card Procedure" below; otherwise, this completes the procedure.

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Cleaning Card Procedure (for printers using direct thermal media, or thermal transfer media and wax ribbon; also, use the following procedure if symptoms continue after the Cotton Swab Procedure has been tried):


2. Place a Cleaning Card under the printhead. (Use part number 70-2013-01 for 4-inch

model printers).

3. Close and lock the Printhead Latch and disengage the Leveling Cam.

4. Close the cover then press and hold the TEST Button to initiate cleaning. (As an

alternate, enter the menu system and select ‘CLEAN HEAD NOW’ in the MEDIA

SETTINGS / PRINTHEAD CLEANING menu.)

5. After the cleaning card has been run through the printer, reinstall media (and ribbon, if

necessary). Plug in and turn ON the printer. Run a few sample labels and examine

them. If streaking is still present, go to "Cleaning Film Procedure" below; otherwise, this

completes the procedure.

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Cleaning Film Procedure (for printers using thermal transfer media and a resin ribbon, or for printers that typically use a Heat Value of 22 or higher; also use this procedure if symptoms continue after the previous methods have been tried):


2. Place a sheet of Cleaning Film under the printhead. (Use part number 70-2087-01 for 4-

inch model printers).

3. Close and lock the Printhead Latch and disengage the Leveling Cam.

4. Close the cover then press and hold the TEST Button to initiate cleaning. (As an

alternate, enter the menu system and select ‘CLEAN HEAD NOW’ in the MEDIA

SETTINGS / PRINTHEAD CLEANING menu.)

5. After the cleaning film has been run through the printer, turn OFF and unplug the

printer. Open the printhead. Using a cotton swab moistened (not soaked) with isopropyl

alcohol, gently clean the entire printhead surface. Allow the printhead to dry.

6. Reinstall media (and ribbon, if necessary). Plug in and turn ON the printer. Run a few

sample labels and examine them. If streaking is still present the printhead may need to

be replaced; otherwise, this completes the procedure.

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Printhead Pressure Adjustment

To accommodate a variety of media types, the pressure applied by the printhead assembly is

adjustable. Factory set to work with most media types, the Printhead Pressure Adjustment

should only be performed after attempting to improve print quality through the use of the print

quality controls.

When adjusting, only use the minimum pressure necessary to improve print quality, as follows: 1. Load the printer with media, see 'Media Loading'. 2. Print a test label from the Test Menu or host computer. 3. Using a small coin or screwdriver, turn each of the Printhead Pressure Adjustment Screws

so that the arrows on the screws equally point to the desired setting.

Note: Excessive pressure can reduce the service life of the printhead and platen roller.

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Printhead Leveling Adjustment

When printing on less than full width media, adjust the Printhead Leveling Cam (shown below) to evenly distribute the pressure applied to narrow label stock. Notes: (1) When changing to a different width of label, always readjust the Leveling Cam.

(2) Under-adjustment of the Leveling Cam can cause problems that include ribbon wrinkling, label tracking, and excessive platen roller and printhead wear.

Adjust the Printhead Leveling Cam as follows:

1. With the media loaded, download your label format (or generate a format using the Test Menu) then begin printing a small batch of labels.

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2. While observing the printing, rotate the Printhead Leveling Cam counter-clockwise to an over-adjusted position so that the output image fades across the label, as shown in Example 1:

Example 1 – Over

Adjustment

3. Rotate the Printhead Leveling Cam clockwise, one click at a time, until the output image is complete and printed with even contrast across the label, as shown in Example 2:

Example 2 – Correct

Adjustment

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Media Sensor Adjustment

The Media Sensor (attached to the Slide Tab, as shown below) must be selected and positioned to detect the labels. Set and adjust the Media Sensor as follows:

1. Enter the Menu, select the appropriate Sensor Type for the media you are using, then save your changes and exit the menu.

2. With media loaded, raise the Printhead Assembly. The Media Sensor will emit a red

positioning light (a Red Dot, see the example above).

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3. Grasp the Slide Tab and as outlined the table below, depending on the Media , move it to the recommended Position.

Media Sensor Selection and Position

Sensor Type Media Position Gap Die-cut Centered under the label Gap Notched Centered under the notch

Reflective Reflective Centered under the black mark

Continuous Continuous Centered under the label

4. Lower and lock the Printhead Assembly then press the FEED Key to advance the media to the next label TOF.

Notes: (1) When using continuous media, the label TOF is established through the menu

settings or label format data from the host. (2) Media containing TOF sensing marks larger than 0.25 inches may require a change to the Paper Out Distance (in Media Settings).

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Printhead Removal and Replacement

If the printhead needs to be replaced, follow the procedure below: Notes: (1) Only use Datamax H-Class-specific IntelliSEAQ™ printheads in your printer.

(2) Printheads are fragile devices: use extreme care during handling and never use a sharp object on the printing surface. (3) If you have questions, contact a qualified technician or Datamax Technical Support before proceeding.

1. Touch a bare metal printer surface (e.g., the frame) to discharge any static electricity

that may be present on your body then turn OFF the power switch and unplug the

printer.

2. Open the access cover. If ribbon is installed, remove it.

3. With the Printhead Assembly in the locked position, loosen the Printhead Mounting

Screw (this is a captive screw that cannot be removed).

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4. Unlock the Printhead Assembly then carefully raise the assembly. Grasp the printhead,

disconnect the two cables, and remove the printhead.

5. Position the new Printhead under the Printhead Assembly and connect the previously removed cables.

6. Place the Printhead onto the locating pins under the Printhead Assembly and then secure it in position with the Printhead Mounting Screw. (Do not over-tighten this screw).

7. Be sure the printhead cables are not pinched and are routed correctly to avoid contact with any moving parts.

8. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, gently clean the entire printhead surface then allow it to dry.

9. If removed, reinstall your ribbon.

10. Lower the Printhead Assembly and lock it.

11. Plug in the printer and turn ON the power switch.

12. Download your label format (or generate a format using the Test Menu) and print a sample label. Compare the contrast of a previously printed label to the label just printed -- if necessary, adjust the Darkness Setting (in the Print Control menu) so that the darkness produced by the new printhead matches the previous darkness level.

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Sensor Calibration

Calibration ensures consistent label detection and print positioning. There are three ways to

calibrate the printer; each differs according to the level of calibration required for the media

being used:

• Quick Calibration -- Use this method for most media types (see note below) during initial

printer set-up or after changing the media type.

Note: This procedure is not required for continuous media.

• Standard Calibration -- Use this method when ‘Cannot Calibrate’ or ‘Uncalibrated’ is displayed.

• Advanced Entry -- Use this method only when Standard Calibration proves unsuccessful.

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Quick Calibration

Quick Calibration should be performed as part of your media loading routine to fine-tune the sensing parameters. Notes: (1) This calibration is not necessary when using continuous stock.

(2) Media containing large gaps may require a change in the PAPER OUT DISTANCE before proceeding.

Calibrate the printer as follows:

1. Ensure that the printer is ON and in an idle state (i.e., not off-line) with media loaded,

the media sensor adjusted, and the sensor type selected.

2. Press and hold the FEED Key until one label TOF has been output then release the key

and wait for the printer to process the data. There are two possible outcomes:

• CALIBRATION COMPLETE will be displayed, and the media will be advanced to the next top of form if calibration was successful; or,

• CANNOT CALIBRATE will be displayed if calibration was not successful. In this case,

check the hints listed below to help resolve the problem: Calibration Hints:

o WARNING LOW BACKING is a normal message when calibrating die-cut media

mounted on a highly translucent liner or notched tag stocks. o If the initial attempt fails, press and hold the FEED Key until two successive label

TOFs have been output. If, however, CANNOT CALIBRATE is displayed again,

perform the Standard Calibration routine.

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Standard Calibration

During this process, the printhead assembly can be raised for visual access. In addition, active

sensor readings can be used to further determine the best position for small, position-critical

TOF notches or marks. Three readings are required:

• Empty: A measurement taken with no media over the sensor.

• TOF Indicator: A measurement taken with only the media backing (liner) material,

notch, or reflective mark placed over the sensor.

• Paper: A measurement taken with the label (and the liner) placed over the sensor. Before calibrating, ensure that the Advanced Menu system is enabled, and that the Media

Sensor Type has been selected. Then, use the steps below and the displayed prompts to

guide you through the procedure:

Step Action Displayed Message Comment(s)

1 Press the MENU Button. CANNOT CALIBRATE

-or- UNCALIBRATED

See MENU ORGANIZATION for menu navigation tips.

2 Press the ENTER Key to access MEDIA SETTINGS, and then use the UP Button to scroll to SENSOR CALIBRATION.

MEDIA SETTINGS This is the MEDIA SETTINGS menu branch.

3

Press the ENTER Key to access SENSOR CALIBRATION. Press the ENTER Key again, and then press the YES Key to proceed.

PERFORM CALIBRATION

You are beginning the calibration procedure. Press the NO Key to abort this procedure.

4 Ensure that no label stock is installed in the printer then press the ESC Key.

REMOVE LABEL STOCK

PRESS ESC KEY

yyy

This sets the empty value - where ‘yyy’ is a numerical value representing the sensor reading when no media is installed.

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5

Proceed according to the kind of media being calibrated:

• Die-Cut Media -- Remove at least six inches (15 cm) of the beginning label material from the liner. Install the roll media or box media. Adjust the Media Sensor and then press the ESC Key.

• Notched or Reflective

Media -- Install roll media or box media. Adjust the Media Sensor accordingly, and then press the ESC Key.

• Continuous Media --

Install roll media or box media. Adjust the Media Sensor and proceed to Step 6.

For die-cut media:

SCAN BACKING PRESS ESC KEY

yyy

- or, for reflective media:

SCAN MARK

PRESS ESC KEY

yyy

This sets the gap (or mark) value - where ‘yyy’ is a numerical value representing the sensor reading for the TOF indicator. Notes: (1) Do not position a media perforation over the sensor when taking any sensor reading. (2) If using media with small notches or reflective marks, ensure that the labels exit straight from the printer. (3) Do not move the position of the Media Sensor following this step.

6 Position label material (and liner, if any) over the sensor then press the ESC Key.

SCAN PAPER PRESS ANY KEY

yyy

This sets the paper value - where ‘yyy’ is a numerical value representing the sensor reading for the media. Note: If using preprinted media, ensure that the label area placed over the sensor is free of preprinted text, graphics, or borders.

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7 Observe the display for the outcome of the calibration then press the ESC Key.

For die-cut media:

GAP MODE CALIBRATION

COMPLETE

- or, for reflective media:

REFLECTIVE MODE

CALIBRATION COMPLETE

- or, for continuous

media:

CONTINUOUS MODE


Calibration was successful. Note: If ‘Warning Low Backing’ is displayed (a typical message when calibrating notched media or die-cut labels on a transparent liner), calibration was still successful. For other possible messages, see Fault Messages.

8

Press the ESC Key to exit the calibration routine, and then press the EXIT Key to exit the Menu System. Finally, to complete the calibration for die-cut, notched, and reflective media, press and hold the FEED Key until at least one label has been output.


followed by...

READY

The printer is now ready for use.

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Advanced Entry Calibration

ADVANCED ENTRY should only be used when the Standard Calibration method has failed.

To facilitate the placement of the media sensor, the printhead assembly can be raised. During

this procedure, sampled readings will be used to manually establish the best gain algorithm for

sensing the media. Before calibrating, ensure that the Advanced Menu system is enabled, and

that the Media Sensor Type has been selected. Then, use the steps below and the displayed

prompts to guide you through the procedure:


1 Press the MENU Button.

CANNOT CALIBRATE

-or- UNCALIBRATED

See MENU ORGANIZATION for menu navigation tips.

2 Press the ENTER Key to access MEDIA SETTINGS, and then use the UP Button to scroll to SENSOR CALIBRATION.

MEDIA SETTINGS This is the MEDIA SETTINGS menu branch.

3

Press the ENTER Key to access SENSOR CALIBRATION. Use the UP Button to scroll to ADVANCED CALIBRATION and press the ENTER Key.

ADVANCED CALIBRATION

You are beginning ADVANCED ENTRY calibration. Press the ESC Key to abort this procedure.

4 Scroll to TRAN SENSOR GAIN (or REFL SENSOR GAIN, if using reflective media) then press the ENTER Key.

TRAN SENSOR GAIN

(0 -

31)

YYY

2 5

The examples that follow detail the calibration of die-cut media; however, unless otherwise noted, the procedure for calibrating reflective media is the same.

5 Install roll media or box media. Position the Media Sensor under the label, then lower and latch the Printhead Assembly.

TRAN SENSOR GAIN

(0 -

31)

YYY

2 5

If using preprinted media, ensure the label area over the sensor is free of text, graphics, lines, etc.

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6

Create a table with 32 rows (one for each of the Gain Numbers that will be tested) and four columns with headings similar to the one shown below. Use the UP, DOWN, LEFT, and RIGHT Buttons to set the Gain Number to 00 and then press the ENTER Key. Record the reading as a Label Value for Gain Number 00 in your table. Increment the Gain Number by one, press the ENTER Key, note the Label Value. Repeat this process to document the Label Values for the thirty remaining Gain Numbers.

Calibration Table Gain

Number Label Value

TOF Value

Difference Value

00 252

01 250

02 248 ... ...

31 131

TRAN SENSOR GAIN

(0 -

31)

250

0 0

The YYY value represents the current sensor reading. (The numbers given in this procedure are meant only as samples -- actual measurements will vary.) Notes: (1) Do not position the Media Sensor under a perforation. (2) The LEFT and RIGHT Buttons shift the cursor position.

7

Raise the printhead assembly and proceed according to your media type:

• Die-cut stock -- Remove a label or two from the liner material, and then position the liner over the Media Sensor.

• Notched stock -- Position

the notch over the Media Sensor.

• Reflective stock -- Position

the black mark over the Media Sensor.

Lower and latch the Printhead Assembly.

TRAN SENSOR

GAIN

(0 - 31)

YYY

3 1

Notes: (1) Do not position the Media Sensor under a perforation. (2) Do not move the position of the Media Sensor after it has been adjusted.

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8

Use the UP, DOWN, LEFT, and RIGHT Buttons to set the Gain Number to 00 and then press the ENTER Key. Record the reading as a TOF Value for Gain Number 00 in the table. Increment the Gain Number and press the ENTER Key, note the TOF Value. Repeat this process to document the TOF Values for the thirty remaining Gain Numbers.


Number Label Value

TOF Value

Difference Value

00 252 248 01 250 245 02 248 234 ... ... ...

31 131 14

TRAN SENSOR GAIN

(0 -

31)

YYY

0 0

Note: The LEFT and RIGHT Buttons shift the cursor position.

9

In the table, where both the Label Value and TOF Value are above 20, subtract them and record the result as a Difference Value (see below). Then find the largest Difference Value in your table – its corresponding Gain Number will be used for sampling the media.


Number Label Value

TOF Value

Difference Value

00 252 248 4 01 250 245 5 ... ... ... ...

06 200 88 112 07 189 58 131 08 178 32 146 09 167 19 N/A ... ... ... ...

30 135 14 N/A 31 131 14 N/A

TRAN SENSOR GAIN

(0 -

31)

YYY

3 1

In this example, Gain Number 08 is chosen because, where both the Label Value (178) and TOF Value (32) are above twenty, it delivers the highest Difference Value (146).

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10 Use the UP and DOWN Buttons to set the Gain Number determined in the previous step. Press the ENTER Key to enable the setting.

TRAN SENSOR GAIN

(0 -

31)

32

0 8

This example uses Gain Number 08.

11

Complete a table using new measurements, as follows: (A) Raise the Printhead Assembly. Place the label over the Media Sensor, then lower and latch the Printhead Assembly. Record the sensor reading as P. (See the example below.) (B) Raise the Printhead Assembly. Place the liner, notch, or mark over the Media Sensor, then lower and latch the Printhead Assembly. Record the sensor reading as G (or M). (C) Raise the Printhead Assembly. Remove all media from the Media Sensor, then lower and latch the Printhead Assembly. Record the sensor reading as E.

Selected Gain Table

Gain Number

P (paper)

G or M

(gap or

mark)

E (empty)

08 185 35 11

TRAN SENSOR GAIN

(0 -

31)

YYY

0 8

Where YYY is a numerical value representing the current sensor reading. Note: The re-sampled values may differ from those previously recorded. This is normal; do not readjust the Media Sensor.

12

Press the ESC Key. Use the UP Button to scroll to PAPER SENSOR LEVEL (or if using reflective media, REFL PAPER LEVEL) and then press the ENTER Key. Use the UP, DOWN, LEFT, and RIGHT Buttons to set the Paper value determined in Step 11 and then press the ENTER Key.

PAPER SENSOR LEVEL

(0 - 255) 1 8 5

Note: The LEFT and RIGHT Buttons shift the cursor position.

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13

Press the ESC Key. Use the DOWN Button to scroll to GAP SENSOR LEVEL (or, if using reflective media, MARK SENSOR LEVEL) and then press the ENTER Key. Use the UP, DOWN, LEFT, and RIGHT Buttons to set the Gap (or Mark) value determined in Step 11 and then press the ENTER Key.

GAP SENSOR LEVEL

(0 - 255) 0 3 5

14

Press the ESC Key. Use the DOWN Button to scroll to EMPTY SENSOR LEVEL and then press the ENTER Key. Use the UP, DOWN, LEFT, and RIGHT Buttons to set the Empty value determined in Step 11 and then press the ENTER Key.

EMPTY SENSOR LEVEL

(0 - 255) 0 1 1

15 Press the EXIT Key and, when prompted, press the YES Key at the SAVE CHANGES prompt.

OFFLINE This completes the Advanced Calibration procedure.

16 Press and hold the FEED Key until at least one label has been output.


followed by...

READY

The printer is now ready for use. Note: If calibration fails, try desensitizing the sensor: Re-enter the ADVANCED MENU. Go to MEDIA SETTINGS / SENSOR CALIBRATION / ADVANCED ENTRY / (TRAN OR REFL) SENSOR GAIN then lower the corresponding Gain Setting by one. Exit the menu and save your changes. Test your media at the new setting. If necessary, repeat until a usable Gain setting is obtained.

100

Resetting the Printer

Depending upon the method used and the result desired, there are three different reset levels:

• Soft Reset -- Clears the printer of any temporary host settings. To execute a Soft Reset, press and hold the CANCEL Key for approximately four seconds.

• Level One Reset -- Returns the factory default settings (and, if saved, restores the

Factory Setting File). To execute a Level One Reset, turn OFF the printer then press

and hold the PAUSE and CANCEL Keys while turning ON the printer and until the

READY message is displayed.

Note: The Level 1 Reset has the same effect as the Set Factory Defaults menu selection.

• Level Two Reset -- Returns the factory default settings, clears calibrations, and custom

adjustments. To execute a Level Two Reset, turn OFF the printer then press and hold

the PAUSE, FEED, and CANCEL Keys while turning ON the printer and until the

UNCALIBRATED message is displayed.

Note: The Level 2 Reset requires a media sensor calibration before printing can be

resumed.

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Updating Firmware

Stored in Flash memory, the operating system can be easily and quickly updated as follows:

1. Identify the desired version of firmware for your printer model from our web site and then download that file onto your computer’s hard drive.

2. Connect your computer to the printer via the parallel or USB port, and then turn ‘On’ the printer.

3. Using the Windows print driver, open the Printer Properties box, select the 'Tools' tab and then, from the 'Action' drop-down box, select 'Send File to Printer.'

4. When prompted, browse to the firmware or font file that you downloaded onto your computer's hard drive or floppy disk and send that file to the printer.

Following a successful download, the printer will perform a ‘cold reset.’ Unless substantial data

structure changes have occurred as a result of the firmware upgrade, the previous printer

setup will remain intact; otherwise, you may need to calibrate the printer and enter any custom

settings. To verify the new version of firmware and the printer's current database configuration,

print a Configuration Label.

Note: If the download was unsuccessful, the printer will perform a ‘warm reset’ and the

original firmware will remain operational.

(If the reset fails to occur, cycle the power switch OFF and ON.) A list of error

messages and possible solutions is given below.

Firmware Updating Error Messages

Displayed Message Description, Possible Causes and Solutions

DECOMPRESSION ERROR

An error occurred during the decompression and transfer of file data

from cache storage into the Flash memory. Confirm the firmware

version and try the download again; however, if the problem continues

call for service.

ERROR ERASING FLASH

Flash memory could not successfully be erased. Defective Flash

memory is a possible cause. Try the download again; however, if the

problem continues call for service.

102

Displayed Message Description, Possible Causes and Solutions

ERROR WRITING

FLASH

The program could not successfully be written into Flash memory.

Defective Flash memory is a possible cause. Try the download again;

however, if the problem continues call for service.

HARDWARE MISMATCH

DATA REJECTED

The Application Firmware downloaded is not compatible with the Main

Logic Card, is for a different model printer, or is not supported by the

boot loader version. See Configuration Level.

INVALID SOFTWARE

DATA REJECTED

A error was detected during download, possible causes and solutions include:

• An invalid or corrupted file was downloading. Try saving the file again to the host, and then download it again to the printer.

• A communications error. Recheck the cabling and the port

settings.

SOFTWARE MISMATCH

DATA REJECTED

The software level being installed is not authorized for this printer. See the Printer Key information.

103

Boot Loader Downloads

Available updates for the Boot Loader program can be found at ftp://ftp.datamaxcorp.com.

Before performing this update, identify the printer’s current Boot Loader version by printing a

Configuration Label and comparing the installed version to those available from the FTP site.

Download the desired version onto your computer’s hard drive then follow the steps below to

update the Boot Loader program:

If power is lost while ‘Upgrading Software’ is displayed, the printer

will become non-functional; it must then be returned to the factory

for programming, or have its main logic board replaced.

Boot Loader Update Procedure

Step Displayed Message

Operator Action Comments

1. READY Using the DOS copy command (where ‘filename’ is the program to be loaded and ‘lpt1’ is the selected interface port), enter the following:

copy filename lpt1:

If Security has been enabled, disable

the feature before proceeding.

As an example, this would be entered as:

copy boottb~1.bs lpt1 (Where ‘lpt1’ is the host computer’s output port; however, your selection can differ to include a serial or other port, as equipped.) The Receiving Data Indicator will appear as data is received.

2. UPGRADING SOFTWARE

No action required.

The new program is being stored and verified.

104

Step Displayed

Message Operator Action Comments

3. H4210.173

7/01/2005

The printer has automatically reset.

4. READY

The new application is now running.

Note: If ‘Uncalibrated’ is displayed,

the printer must be calibrated.

Notes: If the procedure above fails to put the printer into boot mode, use this method:

(A) Turn OFF the power switch. (B) Press and hold the FEED and CANCEL Keys (the middle and right-hand keys on the front panel). (C) Turn ON the printer. After SEND MESSAGE is displayed, release the buttons and retry the update as described above.

105

Font Downloads

Font files (KANJI, HANGUL and CHINESE) can be downloaded to the printer and stored in a

module. Font files are identified by part number, and are protected by lock bits. Lock bits can

be individually unlocked by inputting a printer-unique 6-digit code via the front panel.

Note: The CGTIMES font is resident; however, it must be unlocked for use. Because its fonts are stored in Flash memory, the printer can be easily and quickly updated as follows:

1. Identify the desired font file from our web site, call to get the unlock code, enter it, and then download the font file onto your computer’s hard drive or floppy disk.

2. With power switch in the OFF position, connect your computer to the printer via the parallel or USB port, and then turn ON the printer.

3. Using the Windows print driver, open the Printer Properties box, select the 'Tools' tab and then, from the 'Action' drop-down box, select 'Send File to Printer.'

4. When prompted, browse to the font file that you downloaded onto your computer's hard drive or floppy disk and send that file to the printer.

With a successful download and installation, the printer will reset. Installed font files can be

identified by part number and appear on the configuration label and the system display

window. The following table lists the possible font downloading messages:

Font Download Error Messages

Displayed Message

Description, Possible Causes and Solutions

IMAGE HEADER

A wrong file format, file header is corrupt or a transmission error has

occurred. Confirm the font version and try the download again; however, if

the problem continues call for service.

INVALID IMAGE The download content was corrupted or a transmission error occurred. Try the download again; however, if the problem continues call for service.

106

Displayed Message

Description, Possible Causes and Solutions

SYSTEM FAULT

Insufficient memory space for font file exists in the destination module.

Try selecting a different destination module and perform the download

again.

ACCESS DENIED

FILE EXISTS

A font file of the same name already exists in memory.

ACCESS DENIED

SOFTWARE MISMATCH

The software level being installed is not authorized for this printer, the font

bit is still locked, or there is an encryption key revision mismatch. See the

Printer Key information.

WRITING FLASH The font file was successfully decrypted, verified, and is now being written into the destination module.

WRITING FLASH

FAILED

The font file failed to verify after being written to a module. Try the

download again; however, if the problem continues call for service.

SUCCESSFUL

The font file was successfully installed; the printer will perform an automatic reset.

107

Prompts, Messages, and Troubleshooting Tips

Troubleshooting Tips

Some problems you encounter may not generate and display a message. Use the table below

to locate the symptom that best fits the situation ("If experiencing this problem"), and then

apply the suggestions to find a resolution ("Try this solution"). If at any time you have

questions or if the problem persists, contact a qualified technician or Datamax Technical

Support.

Note: Depending upon your labeling program and the printer's menu settings, commands and

settings can be ignored. See Host settings for more information regarding the printer

and consult your software vendor for program information.

If experiencing this problem...

Try this solution...

Cannot communicate through the parallel port:

Watch the display. The Receiving Data Indicator will flash as data is received. If the indicator does not appear, check the parallel cable type; also, verify the protocol and port settings of the printer and host.

The graphic display is blank, but the blue backlighting is ON:

The display contrast may set too low. Press and hold the MENU BUTTON until the display contrast is acceptable. (It can take up to 10 seconds to cycle through the entire contrast range.)

Erratic feeding:

The printer may require Quick Calibration.

Erratic printing (instead of the label format, strange characters are printed):

• The printer may be in Hex Dump Mode; enter the menu and

disable the mode.

• If using serial communications, check the host and printer port settings; the printer may be set to eight data bits while the host is set to 7 (or vice versa).

Light print on the right or left side of the label (in the direction of label travel):

• The Leveling Cam may be incorrectly adjusted.

• The Platen Roller may be dirty or worn.

108



Missing information in the printed label:

• Check the label format for character or image placement outside

the dimensions of the label; all row/column values must allow enough space for the height/length of the characters and bar codes to be printed within the format size.

• Available memory may have been exceeded by the requirement of

the label format. Try reducing the memory allocated to either the internal module or scaleable font caches.

• If using serial communications, ensure that the interface cable

meets the printer's requirements.

Missing print on left or right side of the label (in the direction of label travel):

Information may be formatted outside the label dimensions. Check your software program label size setting, or check the values in the menu for Print Control / Column Offset and Print Control / Custom Adjustments / Column Adjust.

Unable to print rotated text:

The characters may be formatted outside the label dimensions. Ensure the row/column values provide enough room for the height of the characters or bar code to be printed. See the Class Series Programmer’s Manual for details.

No power (there is no display backlighting):

• Verify that the AC power cord is connected to an outlet and to the

printer; also, ensure the power switch is ON.

• Verify that the AC outlet used by the printer is functioning, or try connecting the printer to different AC circuit.

• The AC cord may be damaged; replace it.

• The line fuse may be blown; call for service.

Nothing is printing using direct thermal media (labels advance normally, but no image has been printed):

• Test the labels to make sure they react to heat. If heat reactive, try

increasing the Heat setting; it may be too low. Make the adjustment in the software program or through the User Interface.

• If the labels do not react to heat, replace the media with direct

thermal stock.

109



Nothing is printing using thermal transfer media (labels advance normally, but no image has been printed):

Examine the used ribbon for traces of an image, then proceed accordingly:

• If an image is on the used ribbon, verify that the ribbon was properly loaded. The inked side of the ribbon should face the label. (To verify the inked side, press the adhesive backing of a label against the ribbon surface. Ink will only lift from the coated side of the ribbon.) Clean the printhead; then reinstall the ribbon correctly.

• If no image is on the used ribbon, try the following:

Run any Quick Test. If an image printed, then check the protocol and port settings for both the printer and host. These must match.

The Heat setting may be too low.

The media / ribbon combination may be incompatible. Contact your Media Representative.

Printer-generated Quick Test labels print properly, but when trying to print using a software program nothing happens:

• Ensure that the printer is at READY then observe the display when

sending your format to the printer. If COMM is not indicated after the format is sent then check the protocol and port settings between the printer and host.

• Ensure the interface cable meets the requirements of the printer.

• Observe the display, if COMM is indicated after the format is sent

then enter Advanced Menu / Communications / ESC Sequences and disable the setting.

Poor print quality:

• The Heat and Print Speed settings may need adjustment.

• The media / ribbon combination may be incompatible.

• The Leveling Cam may be incorrectly adjusted.

• The Printhead may need cleaning.

Skips labels when printing:

• Quick Calibration may be needed.

• The Media Sensor may be out of position; readjust it.

• The format may be within 1/8 inch of the label’s edge. Try

reducing or moving the format slightly.

110

Alert Prompts and Condition Messages

Alert Prompts appear when an operator action is required, while Condition Messages are generated to indicate an operational state of the printer.

Prompts and Condition Messages Displayed Message Description Cause(s)

ACCESS DENIED Your entry is refused. You are attempting to enter a secured menu, but have input an invalid password.

CALIBRATING Media calibration is being performed. The FEED Key was pressed and held.

CANCEL BATCH ENTER KEY =

YES

The remaining labels in the current batch will not be printed if the ENTER Key is pressed.

The CANCEL Key or the TEST Button was pressed during a batch job.

CANCEL REPRINT

ENTER KEY = YES

The current label will not be reprinted if the ENTER Key is pressed. (Any labels remaining in the batch will be printed.)

The CANCEL Key or the TEST Button was pressed during the fault handling process.

CLEARING FAULTS

The printer is trying to clear a fault condition. The FEED Key was pressed after a fault.

DMXNET INITIALIZING

This is a normal power-up and soft reset condition when equipped with the DMXNet or DMXrfNet option.

The network card is initializing. Depending upon the programmed settings, this process can take a few minutes.

ENTER PASSWORD

0 - - -

This is the password gateway.

You are attempting to enter a secured menu and the correct four-digit password must be entered. (Use the UP and DOWN Buttons to input the numbers, the RIGHT Button to advance the cursor and, after the password has been entered, the EXIT Key to continue.)

INVALID ENTRY An invalid number or variable has been entered.

The number or variable is out of range or not valid for the setting or selection.

NOT INSTALLED The item or feature selected is not present.

The selection is not installed or cannot be detected by the printer.

OFFLINE The printer is in Menu or Test Mode. The Menu or Test Button has been pressed.

PAUSED The printer is in a paused state.

The PAUSE Key has been pressed or Pause Mode has been selected.

PRINTHEAD CLEANING

Printhead cleaning is in progress.

The TEST Button was pressed and held or CLEAN HEAD NOW was selected.

111

Displayed Message Description Cause(s)

READY This is the normal operating mode of the printer.

The printer is waiting, ready to receive label formats, downloads, etc.

REMOVE RIBBON

PRESS ANY KEY

In order to proceed, ribbon must be removed and then a key pressed.

The TEST Button was pressed and held or CLEAN HEAD NOW was selected with ribbon installed in the printer.

SAVE CHANGES?

Changes require confirmation before exiting the menu.

The printer is waiting for you to press YES to proceed with these changes or NO to revert to the previously saved settings. Note: If changes have been made that require a

reset, it will automatically be invoked.

SUCCESSFUL PRESS ANY KEY

The operation was successfully executed, but a key must be pressed to continue.

The TEST Button was pressed and held or CLEAN HEAD NOW was selected.

SYSTEM INITIALIZING

The power switch has been switched into the ON position, or a soft reset has occurred.

This message occurs during a power-up or soft reset condition (following a SYSTEM RESET IN PROGRESS message).

SYSTEM RESET IN PROGRESS The printer is resetting. The printer has been reset via the host system

or through the User Interface.

UNCALIBRATED The printer is not calibrated. Calibration must be performed.

WAITING FOR DATA

A printer is waiting to receive data.

The GPIO option has been enabled; a Start of Print signal has been received; and, the printer awaits label data from the host to proceed.

WAITING FOR SIGNAL

A label is waiting to be printed.

The GPIO option has been enabled and the printer awaits the Start of Print signal to be supplied from the GPIO card to proceed.

XXXX OF XXXX PRINTING

A batch print job is in process.

The printer is updating the printing status -- showing beginning batch total (represented by the first XXXX number) and the remaining label count (represented by the second XXXX number).

112

Warning and Fault Messages

During normal operation, printer functions are internally monitored. If the potential for a

problem is detected, a corresponding message and icon will be displayed to alert you to this

condition. There are two tiers of problem messages:

• Warning Messages -- Displayed for about three seconds, these low priority messages

are meant to alert you to a pending change in printer configuration or to an anticipated

problem; click here to see a listing of these messages and their meanings.

• Fault Messages -- Displayed until corrected, these high priority messages are meant to

alert you to a printer fault condition; click here to see a listing of these messages and

possible solutions.

Notes: (1) If multiple faults have occurred, the display will cycle all detected fault messages.

(2) If you experience a problem that does not generate a message, click here for other troubleshooting tips.

113

Warning Messages

Displayed for about three seconds, these low-priority messages are meant to alert you to a potential problem or pending change in configuration. Use the table below to locate the message that was displayed by the printer, follow the row over to find a description of the problem, and then a possible solution. If you have questions, contact a qualified technician or Datamax Technical Support.

Printer Warning Messages

Displayed Message

Description Possible Solution(s)

24V OUT OF TOLERANCE

The printer has detected a

drop in the 24-volt power

supply.

No action is required. If the problem

continues, cycle the power ‘Off’ and ‘On.’

DOT FAILURE

Defective printhead

elements have been

detected.

Replace the printhead if print quality

becomes unacceptable.

GAP MODE

WARNING LOW BACKING

Only a small difference

exists between the

measured ‘empty’ and ‘gap’

media sensor readings.

No action is required. During calibration,

labels mounted on a transparent liner or

notched media may give this indication. A

slight delay in the ‘Out of Stock’ message

(after the media supply is emptied) may be

experienced.

GOODBYE

Power has been removed

and printer shutdown is in

progress.

AC line voltage has been lost. The power

switch was turned OFF or the line fuse has

blown. If unable to restore power using the

power switch, try moving the printer to

another location and if the condition persists,

call for service.

114

Displayed Message


HEAD NEEDS

CLEANING

The scheduled printhead

cleaning distance has been

reached.

Clean the printhead; see Printhead Cleaning

for cleaning details.

To change this programmable setting, enter

Advanced Menu / Media Settings / Printhead

Cleaning Menu.

HOST

CHANGES PENDING

The host has changed the

configuration of the printer,

but those changes cannot

take effect until a ‘host

reset command’ is issued.

To save these changes, send a host reset

command (in DPL); or, to discard the

changes, perform a soft reset.

INVALID ENTRY

The selection you are

attempting to make is not

valid or is not within the

acceptable parameter

range.

Enter a different setting or parameter that

falls within the acceptable range.

LOW VOLTAGE

The printer has detected a

low operating voltage.

Possible low or fluctuating line voltage levels

have been sensed. If the condition persists,

try moving the printer to another outlet, or

call for service.

REWINDER

FULL

The internal rewinder is

nearing capacity.

Unload the internal rewinder soon.

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Displayed Message


RIBBON LOW

The ribbon supply is almost

exhausted.

Load a new roll of ribbon soon.

RTC RAM FAILURE

The printer was unable to

save settings in permanent

memory.

Possible faulty Main Logic Card. Retry your

save. If the condition persists, call for

service.

TEMPERATURE

PAUSE

A high printhead

temperature has been

detected.

Wait for the printhead to cool. Afterward,

printer operations will automatically resume

when the printhead reaches an acceptable

temperature.

116

Fault Messages

Displayed until corrected, these high priority messages alert you to a printer fault condition.

Use the table below to locate the message being displayed by the printer, follow the row over

to find a description of the problem, and then a possible solution. If you have questions,

contact a qualified technician or Datamax Technical Support.

Printer Fault Messages

Displayed Message


ADC FAULT

The printer has detected an analog to digital circuit converter failure.

Cycle printer power OFF and ON. If the fault does not clear, call for service.

CLOSE HEAD

LATCH

The Printhead is not latched.

Lower the printhead assembly and lock the Printhead Latch.

DMA FAULT

The printer has detected a Direct Memory Access failure.


GAP MODE

CANNOT CALIBRATE

Consistently low sensor readings have been detected for the media.

Press any key to continue. Ensure that media was removed from the media sensor during the appropriate calibration steps; also ensure that ribbon has been correctly loaded and that the sensor is clean. Retry the calibration. If the problem persists, try Advanced Entry Calibration.

GAP MODE

FAULTY SENSOR

Consistently high sensor readings have been detected for the media.

Press any key to continue. Ensure that media was removed from the media sensor during the appropriate calibration steps; also ensure that ribbon has been correctly loaded and that the sensor is clean. Retry the calibration. If the problem persists, call for service.

117

Displayed Message


HEAD

CLEANING FAULT

The scheduled printhead cleaning has been exceeded by an amount equal to three times the pre-programmed distance.

See Printhead Cleaning for cleaning details. To change the programmed setting, enter the Advanced Menu then go to Media Settings and select the Printhead Cleaning Menu.

OUT OF STOCK

The printer cannot detect the presence of media.

If the printer is out of stock, load media; or,

• If stock is loaded, ensure that the Media Sensor is properly positioned; or,

• If using stock with large gaps, adjust the

Paper Out Distance; or, • Calibrate the printer.

POSITION FAULT

Possible causes of this fault include an Application Version update, a power failure or reset during a ribbon, out of stock or TOF fault, and an incomplete calibration process.

Press the FEED Key in an attempt to identify and then clear the fault. Perform a quick calibration.

PRINT ENGINE

FAULT

A problem within the print logic has been detected.


RAM FAULT

A memory failure has been detected.


REFLECTIVE

MODE CANNOT

CALIBRATE

Consistently low sensor readings have been detected.

Press any key to continue. Ensure that the reflective mark was inserted face down in the media sensor during the appropriate calibration step. Also, ensure that the sensor is clean and that the reflective mark is made from carbon-based ink. Retry the calibration. If the problem persists, perform an Advanced Entry Calibration.

118

Displayed Message


REFLECTIVE

MODE FAULTY SENSOR

Consistently high sensor readings were detected.

Press any key to continue. Ensure that media was removed from the media sensor during the appropriate calibration steps; also ensure that no labels are stuck in the media sensor. Retry the calibration. If the problem persists, call for service.

REWINDER

FAULT

Two causes are possible: (1) The Rewinder option is enabled, but no internal rewinder movement was detected; or, (2) The rewinder option is in auto mode and a peel and present mechanism is installed, but the rewinder has stopped rotating.

If full, unload the internal rewinder then press the FEED Key to clear the fault. Otherwise, cycle printer power OFF and ON. If the fault does not clear, call for service. To continue printing labels, enter the menu system, go to Printer Options / Rewinder and disable the option.

REWINDER

FULL

The internal rewinder has reached capacity and has stopped turning.

Unload the internal rewinder then press the FEED Key to clear the fault.

RIBBON FAULT

Two causes are possible: (1) The Thermal Transfer media type has been selected, but no ribbon movement or only sporadic movement has been detected. (2) The ribbon sensor values have changed.

Ensure that ribbon is installed. If using direct thermal stock, change the Media Type setting to Direct Thermal. Press the FEED Key to clear the fault -- if the fault does not clear check the Ribbon Hubs for free movement. Also, ensure that the ribbon core fits snugly onto the supply hub, and that the ribbon is not slipping or stalling as labels are printing (typically caused by an incorrect media and ribbon combination). If no binding, slipping, or stalling is apparent, press and hold the FEED Key until at least three labels have been output. If the fault does not clear, call for service.

119

Displayed Message


TEMPERATURE

FAULT

The printer has shutdown to allow the printhead temperature to cool.

Make sure the printer is placed within a acceptable environment. Turn OFF the printer and wait until the printhead cools sufficiently to prevent permanent damage.

TOP OF FORM

FAULT

The printer could not find a TOF mark within the maximum length setting, or a TOF was encountered in an unexpected place. Note: When the SENSOR TYPE is REFLECTIVE, this indication is given for an out of stock condition.

• It may be necessary to calibrate the

printer. • The Media Sensor may need to be

positioned. • The Media Guide may need to be

positioned. • The Leveling Cam may need

adjustment. • The maximum label length setting may

need to be increased for longer label sizes.

• The Media Sensor may need to be

cleaned. After performing the corrective actions, press the FEED Key to clear the fault. If the fault does not clear, call for service.

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Hex Dump Mode

Hex Dump Mode is a useful tool for diagnosing problems and debugging label formats

because received host data strings are printed without interpretation by the printer. These

strings can be analyzed for content. In addition, by repeatedly sending a format from the host,

handshaking problems -- identified by sections of missing data -- can become apparent.

To decode the data strings, the Class Series Programmer’s Manual is an essential reference.

(Note that some software programs use bit-mapping to construct the label, making diagnosis

difficult. Contact Datamax Technical Support with any questions.)

To place the printer into Hex Dump Mode, press the MENU Button, select DIAGNOSTICS, go

to HEX DUMP MODE, select ENABLE, and press the ENTER Key. Exit the menu system and

save your changes. Afterward, HEX DUMP MODE will be displayed, and all data received by

the printer will be output in hexadecimal code, along with the ASCII equivalents. The

illustration below shows a sample Hex Dump output:

Note: To return to the normal operating mode, press the MENU Button,

select DIAGNOSTICS, go to HEX DUMP MODE, select DISABLE, and

press the ENTER Key. Exit the menu, and save your changes.

121

Appendix A - Features and Printer Specifications

Features H-Class printers are available in the following configurations: H-4212X: Print Speed - 12 IPS; Resolution 203 DPI H-4310X: Print Speed - 10 IPS; Resolution 300 DPI

Standard Features

Mechanical Features Direct-Thermal printing Easy loading Media Tear Bar Three-inch Media Hub Fan-fold media handling (bottom and rear) RFID Upgradeable Electrical Features

InteliSEAQ™ Printhead 8 FLASH Memory (MB) 16DRAM Memory (MB) Serial RS-232/422 Interface IEEE 1284 Compliant Parallel Interface USB (device) Interface, Version 2.0 USB Host Ports (2) (internal remote) SDIO Interface (internal remote) Ethernet LAN Graphics Display with back light (240X320) Software Features On-demand and batch mode printing EFIGS (English, French, Italian, German and Spanish) LCD languages Scalable font engine with two font typefaces. Time and Date battery back up Host Computer accessible RAM and Flash memory for object temporary storage Fault handling with reprint or void selection Internal test labels for printhead verification, and print quality validation

122

Software Features Continued…. Internal Configuration Label Text, bar code, graphic, and image printing capabilities Factory default configuration restorable Resident multiple setup store and restore capability Time stamp at print capability Label retract control after print Ribbon low detection and warning Power-up diagnostics Resident option hardware diagnostics Diagnostic display and modes Media counters Front panel security Input line mode (ASCII text input) capability Option hardware auto detection Scalable font, dynamic font attributes, bold and italics Downloadable firmware upgrades

Optional Features

Thermal Transfer A printing method that uses ribbon to produce exceptional image clarity, as compared to most direct thermal media types. This option can be used with either ‘coated side in’ ribbons or ‘coated side out’ ribbons. Present Sensor An output control device that allows subsequent printing to occur only after the removal of a previously printed label. Standard Peel and Present Mechanism (requires the Internal Rewind option) A simple "plate" style design that automatically separates most printed labels from the backing material and allows subsequent printing to occur only after the removal of a previously printed label. Minimum label length is 1.5 inches (38 mm). High Performance Peel and Present Mechanism (Internal Rewind optional) An internally "overdriven" design that automatically separates printed labels from the backing material and allows subsequent printing to occur only after the removal of a previously printed label. Minimum label length is 1.5 inches (38 mm). Media Cutter A rotary-type mechanism to automatically cut material with a maximum thickness of .010” (.254 mm) into minimum lengths of 1.25 inches (31.8 mm). An adjustable tray to collect up to 200 cut labels and tags is also available.

123

40mm Media Hub A media hub that will accommodate 40mm media cores. Powered Internal Rewinder An power assisted internal mechanism to wind 8-inch outer diameter rolls of printed labels, or the label backing material for the Peel and Present option. RFID (UHF) Options (4" wide models only) Several levels of RFID options are available to fit your current and future needs.

> RFID - Factory Installed - complete and functional option direct from the factory. > RFID - Ready - Factory installed antenna and wiring, for use with future RFID module purchase. > RFID - Full Upgrade - Complete Kit, upgrades any standard printer with RFID capabilities. External Media Rewinder (specify voltage requirement when ordering) A precision-crafted, bi-directional rewinding mechanism with device-dependant features:

> DMXREW1 – accommodates 1 to 4-inch (25 to 101 mm) diameter cores; accepts a maximum label width of 4.5 inches (114 mm); and, rewinds to a 8-inch (203 mm) maximum outer diameter at 10 inches per second.

> DMXREW2 – accommodates 3-inch (76 mm) diameter cores; accepts a maximum label width of 9.5 inches (241 mm); and, rewinds to a 12-inch (304 mm) maximum outer diameter at 30 inches per second.

ILPC Fonts A font set that allows International Language Print Capability consisting of one of the following:

> CG-Times (western European) Scalable font > Kanji Gothic B Scalable font > Simplified Chinese GB Scalable font > Korean Hangul font

Option Installation

The following table lists the available options and the recommended qualification level of the installer. For detailed information concerning a specific option, contact your dealer or Datamax Technical Support.

Option Installation Requirement Level 40mm Media Hub Factory Installed Thermal Transfer Operator Present Sensor Operator

Peel and Present Option Operator Media Cutter Operator

Internal Rewinder Operator External Rewinder Operator

ILPC Fonts DMX Certified Technician RFID DMX Certified Technician

124

Printer Specifications

Mechanical Width 12.51” (317.8mm) Depth

18.83” (478.3mm)

Height

16.37” (415.8mm)

Weight

46.6 lbs (21.1kg)

Operating Temperature

32° to 100° F (0° to 38° C)

Humidity

10% − 95% non-condensing

AC Input Voltage

90 – 132 or 180 – 264 VAC @ 47–63 Hz, auto-ranging.

Printing Print Method Direct Thermal or optional Thermal Transfer Print Speed

2 – 12 IPS (51 – 305 mmps); H-4212X 2 – 10 IPS (51 – 254 mmps); H-4310X

Resolution

203 DPI (8.0 dots/mm); H-4212X 300 DPI (11.8 dots/mm); H-4310X

Tear Bar

Tear Down

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Media Media Types Roll-Fed, Die-Cut, Continuous, Fan-Fold Media Width Range

1 – 4.65" (25 – 118 mm)

Max Print Width

4.094” (104mm); H-4212X 4.161" (105.7mm); H-4310X

Print Length Range

.25 - 99" (6 - 2500 mm)

Media Thickness Range

0.0025 - 0.010" (0.06 - 0.25 mm)

Media Supply Roll Capacity

8" (203mm)

Ribbon Width Range

1 – 4.65" (25 – 118 mm)

Ribbon Length

1986 ft. (600m)

Communications Interface USB, RS-232 (DB-9), Centronics Parallel, and Ethernet Baud Speed

1200 to 115,000 bits per second (BPS)

Handshaking

Xon/Xoff, CTS, DTR

Parity

Even, Odd, or None

Stop Bits

1 or 2

Data Bits

7 or 8

Fonts See "Embedded Fonts" Bar Codes See "Embedded Bar Codes"

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Media Dimensions

Designator Description Maximum [1]

Minimum [1]

A Label width 4.650 1.000 B Liner width 4.650 1.000 C Gap (or notch) between labels [3] -- .100 D Label length [3] -- .250 E Media thickness .010 .0025 F Notch opening width .500 .200

G Distance from the edge of the media to the media sensor aperture 2.250 .200

H Reflective (black) mark width [2] 4.650 .500 I Distance between reflective marks [3] -- .500 J Reflective mark length [3] -- .100 K Label repeat distance [3] -- .350

[1] Units of measure are given in inches and referenced by the direction of label feed. [2] The reflective (black) mark must be carbon based, placed on the backside of the stock, and the reflectance shall be less than 10% at wavelengths of 950 and 640 nm. [3] The maximum allowable length of the combined label and gap (or mark) measurement cannot exceed 99.99 inches. Approved Media To achieve optimum print quality and maximum printhead life, Datamax specifies the use of

DATAMAX® brand media. These supplies are specially formulated for use in our printers; use

of non-Datamax supplies may affect the print quality, performance, and life of the printer or its

components. For a current list of approved media, please contact a Media Representative at

(407) 523-5650. The drawing below and the specifications that follow provide a composite view

of the acceptable media configurations and dimensions for use in the printer:

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Appendix B - Embedded Fonts and Barcodes

Embedded Fonts

All character fonts available with the printer are described in this section. Each font has a name associated with it for use in programming. Human-readable fonts have numeric names. Fonts 0 through 8 use the slash zero (Ø) conventions for distinguishing between the zero and the alphabetic O. The slash can be removed with the label formatting command z. These fonts are non-proportional (monospaced): all of the characters take up the same amount of space when printed. The Triumvirate font number 9 is a proportional font; each character will take up a different amount of space when printed. Font Valid ASCII Characters (decimal) Use with Record Structure

Type 0 32-127,255 1 32-168, 171, 172, 225,255 2 32-168, 171, 172, 225,255 3 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225,255 4 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225,255 5 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225,255 6 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225,255 7 32-126 8 32, 48-57, 60, 62, 67, 69, 78, 83, 84, 88, 90

Internal Bit-Mapped

Fonts

9 32-126, 128-169, 171-173, 181-184, 189, 190, 198, 199, 208-216, 222, 224-237, 241, 243, 246-250,255

Smooth Font

FONT HEIGHT WIDTH SPACINGFont 0 7 5 1 Font 1 13 7 2 Font 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64 32 4 Font 7 32 15 5 Font 8 28 15 5

Font 0 96-character

alphanumeric, upper and lower case.

Font 1 145-character upper and lower case alphanumeric w/ descenders and ascenders.

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Font 2 138-character alphanumeric, upper and lower case.

Font 3 62-character alphanumeric, uppercase.

Font 4 62-character

alphanumeric, uppercase.



Font 7 OCR-A, size I.

Font 8 OCR-B,

size III.

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Font 9 Internal Triumvirate font.

Internal Triumvirate font. The number in the bar code height field sets the point sizes. Larger point sizes can be obtained by increasing the height and width multipliers, (see the Programmer's Manual for more information).

130

Embedded Bar Codes

Bar Code fonts have alpha names (left column in the table below). Uppercase alpha names will print bar codes with human-readable interpretations. Lowercase alpha names will print bar codes only. The table is followed by visual samples. Barcode

ID Type Length Check-

sum Valid ASCII Characters, decimal value representation

A / a Code 39 Varies No 32, 36, 37, 42, 43, 45-57, 65-90 B / b UPC-A (regular) 11 Yes 48-57 Numeric only

Option V used in the 6th & 7th position C / c UPC-E (zero suppression) 6 Yes 48-57 Numeric only D / d Interleaved 2 of 5 (I 2 of 5) Varies No 48-57 Numeric only E / e Code 128 Varies M-103 32-127 F / f EAN-13 12 Yes 48-57 Numeric only.

Option V used in the 7th & 8th position G / g EAN-8 7 Yes 48-57 Numeric only H / h Health Industry Bar Code (Code 39 Mod

and 43 checksum) Varies M-43 32, 36-39, 42, 43, 45-57, 65-90

I / i Codabar Varies No 36, 43, 45-58, 65-68 J / j I 2 of 5 with modulo 10 checksum Varies M-10 48-57 Numeric only K / k Plessey Up to 14 M-10 48-57 Numeric only. Option + is Last Character for

Second M-11 checksum L / l ITF SCC-14/ I 2 of 5 Shipping Container

Code 13 M-10 48-57 Numeric only

M / m 2 digit UPC addendum 2 Yes 48-57 Numeric only N / n 5 digit UPC addendum 5 Yes 48-57 Numeric only O / o Code 93 Varies No 35-38, 42-58, 65-90, 97-122

p Postnet Varies Yes 48-57 Numeric only Q / q SSCC-18/Serial Shipping Container Code 19 Yes 48-57 Numeric only R / r UCC/EAN Code 128

K-Mart NON EDI bar code 18 Yes 48-57 Numeric only

S / s UCC/EAN 128 Random Weight 34 + Yes 48-57 Numeric only T / t Telepen Varies Yes Alphanumeric U UPS MaxiCode 84 Yes Alphanumeric u UPS MaxiCode with Byte Count Specified Yes Alphanumeric v FIM 1 No A, B, C, D z PDF417 Varies Yes All Z PDF417 with Byte Count Specified Yes All

W1c DataMatrix Varies Yes All 8-bit values W1C DataMatrix with Byte Count Specified Yes All 8-bit values W1d QR Code – Auto format Varies Yes Alphanumeric W1D QR Code – Manual format Varies Yes Single-byte or Kanji double-byte W1f Aztec Varies Yes All 8-bit values W1F Aztec with Byte Count Specified Yes All 8-bit values

W1G / g USD-8 (Code 11) Varies Yes 45, 48-57 W1k RSS (six types) Varies Yes Numeric / Alphanumeric (type dependant) W1R UCC/EAN Code 128 K-MART NON EDI 18

Yes 48-57 Numeric only

W1t TCIF linked bar code 3 of 9 (TLC39) Varies No Alphanumeric W1z MicroPDF417 Varies Yes All 8-bit values W1Z MicroPDF417 with Byte Count Specified Yes All 8-bit values

131

Barcode A Code 39

Barcode B UPC-A (regular)

Barcode C UPC-E (zero suppression)

Barcode D Interleaved 2 of 5

Barcode E Code 128

Barcode F EAN-13

Barcode G EAN-8

Barcode H Health Industry Bar Code (Code 39 Mod and 43 checksum)

Barcode I Codabar

Barcode J Interleaved 2 of 5

w/module 10 checksum

132

Barcode K Plessey

Barcode L ITF SCC-14/ I 2 of 5 Shipping Container Code

Barcode M 2 Digit UPC addendum

Barcode N 5 Digit UPC addendum

Barcode O Code 93

Barcode p Postnet

Barcode Q SSCC-18/Serial Shipping Container Code

Barcode R UCC/EAN Code 128KMART NON EDI

Barcode S UCC/EAN 128 Random Weight

133

Barcode T Telepen

Barcode u UPS MaxiCode

Barcode v FIM

Barcode z PDF417

Bar Code W1c: DataMatrix

Bar Code W1d: QR Code

Bar Code W1f: Aztec

Bar Code W1k: RSS (Reduced Space Symbology)

Bar Code W1z: MicroPDF417

134

135

Appendix C - Module File Definitions The following file formats can be stored using the SDIO or USB Host Ports. Once processed

and stored onto a module, the external file extension is converted, when necessary, for

recognition by the printer.

Supported (External) File Types

File Extension(s) Definition Details

SFL & SFP Industry standard format. Portrait/ landscape bitmapped font.

The label name should contain the Font ID as last three digits before the file extension to allow automated conversion.

BS Downloadable Datamax boot-loader upgrade file. Datamax specific format.

TTF True type / scalable font. Industry standard format.

Label name should contain the Font ID as last two digits before the file extension to allow automated conversion.

BMP, PCX, & IMG

Black and white graphics files. Industry standard format. N/A

LS

Downloadable language message file in a single or double byte format generated from an Excel spread sheet via macros.

Datamax specific format.

PLG

Downloadable plugin file containing a group of hidden encrypted or normal files. The file is generated via “img2dl” and “bfcart” utilities.

Datamax specific format.

ZS Downloadable compressed firmware upgrade download file. Datamax specific format.

F7B 7-bit Datamax image load file. Datamax specific format.

136

137

Appendix D - Multi-Language Downloads Different languages and / or Datamax-provided translations can be downloaded to replace the

printer's standard English menu system. The menu language is constructed via a Microsoft®

Excel spreadsheet that defines the system dictionary. To make a change to the language, the

user adds a new language column (or modifies an existing column in the spreadsheet), clicks

on the ‘Generate DPL file(s)’ radio button, and then sends the generated DPL file(s) to the

printer. Some highlights and restrictions of the multi-language menu feature are listed below:

• The printer can register up to 10 different display languages, including EFIGS.

• The EFIGS languages and any additional languages are stored on Module Y.

• Menu files generated for a lesser firmware revisions downloaded to new firmware

revisions are permitted – any messages not defined will be displayed in English.

• The printer will accept the menu downloads from any available port.

• The language creation program supports Windows® 95, Windows® 98, Windows® NT,

and Windows® 2000.

Software requirements for modifying the menu language are as follows:

• Microsoft® Excel must be purchased by user.

• Img2dl.exe[1] [2] is a program used during the process to create the DPL file.

• Common.xls[1] [2] is the Menu Dictionary.

Notes: (1) Img2dl.exe and Common.xls are Datamax-provided software and program files,

available for download at ftp://ftp.datamaxcorp.com/Anonymous/Firmware/EFIGS/ (2) Place Img2dl.exe and Common.xls in the same directory.

138

Create a Menu Language by following these steps: 1. Invoke Excel and open the Common.xls file. Excel opens the file and the following screen appears:

2. Click the “Enable Macro” box. The following table appears:

3. Click On Column J and enter your new language, or modify an existing one. Some tips on this process:

A) Message Size – When entering new messages, reference the ‘MAX’ column: this is the

maximum number of characters allowed for this field. (Warnings are displayed when the

number of characters are exceeded, or when trying to modify the MAX value; however,

“cutting and pasting” fields could defeat this warning system.)

139

B) Two Line Messages – Some of the message are displayed as two lines. These are indicated in the comment fields. C) Comments – This field can be modified with no effect.

4. When editing has been completed, highlight all of the columns you desire to create by pressing the letter above the column (more than one language may be selected). 5. Press the Generate DPL File(s) radio button. A file will be generated for each of the

selected columns and Excel will provide confirmation (for example, as shown below, small.ls).

6. Download the generated files to the printer – one method is the DOS copy command: copy small.ls lpt1: /b

140

7. Reset the printer by pressing and holding the CANCEL Key for approximately three seconds. 8. After the resetting, verify operation by printing a Configuration Label. The new font selection will be printed on the label under SYSTEM INFORMATION /

OPTIONAL LANGUAGES. (The new language also appears in the menu system under

SYSTEM SETTINGS / MENU LANGUAGE.) These are the only methods to determine

whether the download was successful.

An error has occurred if the menu system displays the new language selection, but all the

displayed messages remain in English. In this case, re-check your process or contact Datamax

Technical Support (be prepared to provide the Common.xls and DPL download files created).

Other possible error messages are as follows:

Menu Language Error Message Description Please select the entire column(s) or the desired language(s), by clicking on the column letter(s)

After pressing the Generate DPL File(s) radio button, the languages to convert were not correctly selected.

Message text may not exceed MAX = xx designated characters for this MID

The entered message exceeds the number of characters specified in column C. You may not modify this number.

9. Repeat Steps 1 – 8, above, using the filename misc.xls to translate printer option items. This will output small20.ls.

141

Important Advanced File Handling Information --

• The standard printer leaves the factory with EFIGS loaded into Module Y. At this point,

Module Y is LOCKED and will only accept additional language downloads.

• After downloading a language update, Module Y is left UNLOCKED until the printer is

reset or power is cycled. In this state, Module Y will accept font, image and label format

downloads. The module will also honor the Clear Module request. Therefore, following

an update it is recommended that a reset be performed to lock the module; otherwise, a

software package may ‘Clear All Modules’ thus destroying the new menu language(s).

• Module Y can be UNLOCKED by sending this DPL string: <STX>KpY0

• To restore the factory generated EFIGS image, download the file *832296.01A to the

printer. This file is located on the Datamax FTP site. The letter at the end of the file

name (e.g., A) specifies the revision. The latest revision will be available on the FTP

site.

• Downloading the same language twice will automatically delete the first occurrence, but

will not free the memory space.

• Deletion of the selected language will reset the printer to English. The total number of

languages that the printer can now accept is limited to 10, but this number is dependent

upon the size of each language translation. The translation size will vary with the

number of messages that are translated for that particular language. Current complete

language files are about 7,000 bytes each; but with product growth, the total number of

languages is expected to drop to seven.

142

Appendix E - Saving a Configuration File The printer can save and restore printer settings through the use of configuration files; here are some highlights and restrictions:

• Configuration files eliminate the need to make special repeated printer setups. Once

saved to a file, job changeovers become faster and easier with these programmed

presets.

• Using unique alphanumeric filenames (up to eight characters), configuration files (C-

types) can be saved to and restored from the host or User Interface on Module Y.

• Configuration files enable the host, via special DPL commands, to control parameters

previously accessible only from the User Interface (see the Class Series Programmer’s

Manual for details).

• Regular host settings cannot be saved using the User Interface menu.

Note: Configuration files will typically correspond to a particular printer and media application.

If a file will be shared among printers, DO NOT include unique parameters (such as

calibrations and adjustments) because those settings typically vary from printer to

printer.

When saving the file via the CONFIGURATION FILE / SAVE SETTING AS, the keys and buttons function as follows: Keys and Navigation Buttons Functions

DOWN Button Scrolls down through the alphanumeric characters. UP Button Scrolls up through the alphanumeric characters.

RIGHT Button Accepts the displayed character and advances the cursor. ENTER Key Saves the displayed file name as a Type C file in the Y Module.

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The following example saves a manually-entered setup (an application that required a special media calibration) as a configuration file: Step Action Displayed Message Comment

1.

With the printer set for the configuration to be saved, press the any Navigation Button.

SELECT FUNCTION

You are entering the Menu System.

2.

Press the DOWN Button to scroll to ADVANCED MENU then press the RIGHT Button.

MENU WINDOW

You are entering the Advanced Menu. If you do not want to proceed, press the EXIT Key to quit.

3.

Press the DOWN Button to scroll to SYSTEM SETTINGS then press the RIGHT Button.

SYSTEM SETTINGS

You are in the ‘System Settings’ menu.

4.

Press the RIGHT Button.

CONFIGURATION

FILE

You are in the ‘Configuration File’ submenu.

5.

Use the DOWN Button and scroll to SAVE SETTING AS then press the RIGHT Button.

SAVE SETTING AS

You are assigning a name to your Configuration File.

6.

Use the UP, DOWN, and RIGHT Buttons, as needed.

SAVE SETTING AS

A

Scroll through the alphanumeric characters and advance the cursor position to create a name (of up to eight characters) for the file.

7.

After the complete file name has been input, press the ENTER Key.

SUCCESSFUL

Save complete. (To restore a saved configuration file via the User Interface, use FACTORY SETTING FILE to select the default configuration file to be used by the printer following a Level One Reset.)

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Glossary alphanumeric Consisting of alphabetic, numeric, punctuation and other symbols. backing material The silicon-coated paper carrier material to which labels with adhesive backing are affixed. Also referred to as “liner”. bar code A representation of alphanumeric information in a pattern of machine-readable marks. The basic categories are divided into one-dimensional (UPC, Code 39, Postnet, etc.) and two-dimensional barcodes (DataMatrix, MaxiCode, PDF417, etc.). boot loader The resident program that loads the application from Flash memory, decompresses it into the SRAM, and starts operations. burn line The row of thermal elements in the printhead that create the images on the media. calibration The process through which sensor readings are entered into the printer for correct sensor function (for example, detection of a given media type) and TOF positioning. character set The entire complement of alphanumeric symbols contained in a given font. checksum An alphanumeric error detection method used in many bar code symbologies for informational security. continuous media An uninterrupted roll or box of label or tag media that contains no gap, notch, or mark to separate individual labels or tags. core diameter The inside diameter measurement of the cardboard core at the center of a media roll. cutter A mechanical device with a rotary or guillotine type blade used to cut labels or tags following printing. defaults The functional setting values returned following a factory reset of the printer. diagnostics Programs used to locate and diagnose hardware problems. die-cut media Media that has been cut into a pattern using a press, where the excess paper is removed leaving individual labels, with gaps between them, attached to a backing material. direct thermal The printing method that uses a heat sensitive media and only the heat of the thermal printhead to create an image on the label. direct thermal media Media coated with special chemicals that react and darken with the application of heat.

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DPI (dots per inch) A measurement of print resolution, rated in the number of thermal elements contained in one inch of the printhead. Also referred to as “resolution”. DPL (Datamax Programming Language) programming commands used specifically for control of and label production in Datamax printers. A complete listing of commands can be found in the Programmer’s Manual. EFIGS English, French, Italian, German, Spanish, and other multi-language support as programmed for the printer’s menu system and configuration label. fan-fold Media that is folded and stacked. feed speed The speed at which the media moves under the printhead in non-printed areas and between labels. Flash memory Non-volatile memory (does not require printer power to maintain data) that can be erased and reprogrammed, used to hold the printer’s operating programs. font A set of alphanumeric characters that share a particular typeface. gap A space between die-cut or notched labels used to sense the top of form. InteliSEAQ™ The industries first thermal print head technology providing the most advanced diagnostics. Intelliseaq combines the print head profile with user performance and environment criteria to provide optimum (or extended) print head life. IPS (inches per second) Imperial measurement of printer speeds. label A paper or synthetic printing material, typically with a pressure sensitive adhesive backing. label length The distance from the top of the label to the bottom of the label as it exits the printer. label repeat The distance from the top of one label to the top of the next label. label tracking Excessive lateral (side to side) movement of the media as it travels under the printhead. label width The left to right measurement of the label as it exits the printer. mark Generalized term to indicate the label top of form light. media Generalized term for all types of printing stocks, including: roll fed, continuous, die-cut, reflective, and fanfold. media hub Device in the printer used to support roll media.

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media sensor An electronic device equipped with photosensors to detect media and the top of form on die-cut, notched or reflective media. MMPS (millimeters per second) Metric measurement of printer speeds. notched stock Media, typically tag stock, with holes or notches in the material that is used to signal the top of form. The printer must be set to ‘gap’ to use this media type. preprinted media Label stock that contains borders, text, or graphics, floodcoating, etc. perforation Small cuts extending through the backing and/or label material to facilitate their separation. Also referred to as “perf”. print speed The speed at which the media moves under the printhead during the printing process. reflective media Media imprinted with carbon-based black marks on the underside of the material, which is used to signal the top of form when the ‘reflective’ sensor is enabled. registration Repeatable top to bottom alignment of printed labels. reverse speed The backward rate of media motion into the printer during tear-off, peel and present and cutting operations for positioning the label at the start of print position. ribbon An extruded polyester tape with several layers of material, one of which is ink-like, used to produce an image on the label. Also referred to as “foil”. ribbon wrinkle An undesirable overlapping of the ribbon during the printing process that leads to voids on the printed label, typically caused by an improper printhead leveling cam adjustment. roll media A form of media that is wound upon a cardboard core. start of print The position on the label where the printing actually begins. tag stock A heavy paper or synthetic printing material, typically featuring a notch or black mark for TOF and no adhesive backing. thermal transfer The printing method that creates an image by transferring ink from a ribbon onto the media using the heat from the thermal printhead. TOF (top of form) The start of a new label as indicated by a label gap, notch, mark or programming. void An undesirable blank space in a printed image.

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Warranty Statement

Datamax Barcode Products

Limited Warranty Statement

H-Class™ Printer

Printer Datamax warrants to Purchaser that under normal use and service the H-Class™Printer (with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of two years (730 days) from the date of shipment by Datamax. Expendable and/or consumable items or parts (such as lamps, fuses, labels and ribbons) are not covered under this warranty. This warranty does not cover equipment or parts which have been misused, altered, neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized service.

Thermal Printhead This warranty is limited to a period of one year (365 days), or 1,000,000 linear inches of use, whichever comes first, for the H-Class™ InteliSEAQ™ thermal printhead. This warranty is valid only if Datamax-approved thermal label media is used, as defined in the then current Datamax list of approved thermal/thermal transfer media, a copy of which is available from Datamax. Failure to use Datamax-approved media is justification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

Warranty Service Procedures If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Datamax at: 4501 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA please call the Datamax Customer Service Department at (407) 523-5550. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax will return the repaired or replaced product to the Purchaser at Datamax’s cost. With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.

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General Warranty Provisions Datamax makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software. Software is licensed on an “as is” basis without warranty. Except and to the extent expressly provided in this warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose. Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Datamax’s products.

Limitation of Liability In no event shall Datamax be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax’s products, or the performance or a breach thereof, even if Datamax has been advised of the possibility thereof. Datamax’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product. In no event shall Datamax be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax in the delivery or installation of the computer hardware, supplies or software or in the performance of any services. Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.

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Contact Datamax Datamax Technical Support We can help! If you are having problems with a Datamax product, please do not hesitate to contact us. Our Technical Support Specialists are available to provide solutions before, during, and after the sale. Please choose a location nearest you:

Datamax Corporate Headquarters Orlando, FL USA Monday - Friday

8:00am - 6:00pm EST Tel: 407-523-5540 Fax: 407-523-5542

Datamax International

Harlow, Essex UK Monday - Friday

0830 - 1700 GMT Tel: +44 (0) 1279 772233 Fax: +44 (0) 1279 772249

Datamax Latin America Orlando, FL USA Monday - Friday

8:00am - 5:00pm EST Tel: 407-523-5540 Fax: 407-523-5542

Datamax Asia-Pacific Singapore

Monday - Friday 0830 - 1730

Tel: +65 6542 2611 Fax: +65 6542 3611

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Documents

Operator’s Manual · 2007. 3. 28. · standards or other normative documents: EMC: EN 55022 (1993) Class B EN 50024 (1998) Safety: This product complies with the requirements of