Africa Telecoms Fraud Revenue Assurance & Risk Management Forum28th – 29th October, Hotel Hyatt Regency, Johannesburg, South Africa

PLATNIUMM SPONSOR

BRONZE SPONSORS

GOLD SPONSOR

Operator Presentations & Case Studies from:

4th Annual Telco Big Data Analytics, CEM, RA & Fraud Management Summit 2016

9th – 12th May 2016, Dubai, UAE

Telecoms Big Data Analytics, CEM, Revenue Assurance and Fraud Prevention are the most recognized meetings for the professionals of the area in

the MENA region. For 2016, we are including RAFM on the mix and adding a CEM, Big Data & Analytics track. The co-located events will take place

on May 9 - 12 in Dubai.

For the past few years we have focused the discussion in 2 sessions – Risk Management and RA + Fraud. The one on BSS have been focused mainly

on Billing and Charging issues, but we need to also look into the growing importance of OSS, especially now on the 4G and M2M/ IoT era, so the

event was rebranded to include this major factor.

While making money has traditionally been the primary goal of network operators with big data, customer experience management (CEM) is now becoming job

number one for advanced analytics.’

In the last couple of years, a new tool has appeared in the CEM toolbox: big data analytics. Telco’s are already sitting on tons of data generated by customer

activity – big data analytics provides an opportunity to crunch that data, make sense of it, and gain a more detailed understanding of what customers want, what

they’re experiencing, and how to bridge the gap between the two and improve the customer experience even further.

Which may sound somewhat hyped – and that’s because, to a point, it is. But there are already plenty of case studies out there demonstrating the potential

power of Big data as a customer engagement tool that could also turn CEM into a revenue generator in its own right.

The key word there is “potential” – and that’s the catch. Like any tool, big data only works if you use it right, and for now there’s no “right” way to use it,

although we know there are plenty of wrong ways, especially when it comes to CEM. Overall, the basic trick is how to leverage customer data efficiently and

effectively – and across many organizational silos – without stepping over the line in terms of privacy.

Also, we cannot ignore the synergy this event has with the RAFM event we used to run in Dubai from last 4 years. BSS & OSS have a whole in CEM -

and Big Data & Analytics need to be used more and more in order to improve CEM and to generate greater revenues and we will also be talking

about A2P monetization for more greater revenues- so we not only grew the scope of that event but also co-located with the other sessions, so the

discussions can have the proper synergy and attract a broader public and more profound discussions.

Revenue Management, Fraud Prevention, CEM, Big Data & Analytics – all of them are very important issues within the operators and these issues

are changing, adapting to the new fast paced era and need to improve but at the same time work together so the areas can deliver the ROI needed

and adapt in the competitive market.

Each of the 2 separate session will have their focused topics, but the audience and sponsors will definitely benefit from some joint sessions and

being able to share experiences and network with each of these important areas.

The event aims to serve as a valuable learning experience, with high-level talks, practical case studies, stimulating discussions, networking events,

and an interactive workshop. The event will provide an overview of the current local and international trends and challenges, as well as

presentations on more niche issues.

Who will you meet:

CXO’s VPs/Directors/Managers and Specialists of leading operators from Europe, The Middle East and more:

Big Data

Business Intelligence

Data Analytics

Data Management

Security and Intelligence Innovation

Customer Insight

Technology Strategy

Customer Intelligence

Information Strategy & Management

Strategy Development

Marketing

M2M

Top 5 Reasons to Attend:

Understand how to leverage and exploit internal Big Data to generate new revenue streams and reduce consumer churn

Learn how to turn big data into smart data to improve CEM

Tap into the knowledge, experiences and ideas of fellow Big Data and CEM professionals

Find answers to your most pressing Big Data and Customer Services management questions during the networking sessions

Explore the latest Big Data Analytics and Customer Experience solutions at the exhibition and get expert advice on how technology can support your Big Data and CEM strategies

BIG DATA ANALYTICS & CEM

Who will you meet:

CEO’s / CFO’s Fraud Directors Risk Management Director Revenue Assurance Director Finance Directors IT Directors, Managers Head of Fraud Management Internal Audit OSS/BSS Head of Fraud and Revenue Assurance Head of Operational Risk Fraud and Revenue Assurance Manager Finance Process Manager Billing Managers Information Security Advisor Corporate Legal Affairs Manager

Top 5 Reasons to Attend:

Gain an in-depth understanding of the latest telecoms revenue leakage, risk and fraud threats and discover how to effectively address them

Learn how to develop a proactive and holistic approach to identifying, managing and preventing revenue leakage and fraud

Tap into the knowledge, experiences and ideas of fellow RA,fraud and risk management professionals

Find answers to your most pressing RA,fraud and risk management questions during the networking sessions

Explore the latest RA,fraud & risk management solutions at the exhibition and get expert advice on how technology can support your RA and fraud strategies

The conference agenda will focus on: Revenue Assurance & Fraud Management as CEM Value Propositions.What is the Project Context and Collaboration with TM Forum, Fraud Working Group Revenue Assurance & Fraud Threats Associated with M2M Services.The dark side of M2M – Risk management & Revenue protection. Fraud Management & Revenue Assurance, Passing from Event Fighting to Prevention.Minimizing International Revenue Fraud .Latest Risk Management Solutions.Case Study : Global Fraud Classification Model. SIM Box Fraud Prevention and Detection.IIRSF (International Revenue Sharing Fraud).

Key A2P Fraud Topics:

• Eliminate A2P Fraud & Generate Significant new A2P Revenues.• Protection Against A2P fraud, SMS Firewall, Ensuring A2P SMS

Revenue• A2p Monetisation strategies for maximising A2P Revenues• New Fraud Solutions in A2p filtering & blocking• Choosing the right SMS revenue assurance platform and SMS

firewall Solutions• Eliminate A2P fraud and generate far greater revenues• Choosing the Right SMS Revenue Assurance Platform & SMS

firewall Solutions• How to Stop Bleeding and Start Leading: Stop revenue leakage via

grey routes and alternative illicit SMS traffic

REVENUE ASSURANCE & FRAUD PREVENTION

BIG DATA ANALYTICS & CEM SPEAKERS

RAFM SPEAKERS

Jeremy Vinant, CEO, Fraudbuster

Samer KurdiRevenue Assurance & Fraud Management Director

Zain KSA

Mustafa BunkumHead Revenue Assurance & Fraud Management –Turk Telekom

Pawel SurmakHead of Fraud Prevention,

T-Mobile

Faisal Ali Al- BusaidiHead of Revenue Assurance & Fraud Management,

Omantel

Luke TaylorGroup CCO

& Deputy CEO, Neural Technologies

Amit AgrawalGroup Director

Revenue Assurance,Fraud Management

Etisalat Group

Jeremy Vinant, CEO,

Fraudbuster

Paul Garner, Global Director of Carrier

Relations, Dialouge Communications

Dr. Eman KamelRA General Manager at

Telecom Egypt

Adam FalusSenior Head of Fraud

Management,T-Mobile Czech

Mert Çadırcı,Manager Revenue Assurance,

Turkcell

Simon PottsGroup Head of Revenue Assurance & Fraud Control,

Lycamobile

Eligva Sibsi,Senior Manager,

Process & Control MTN SA and Group

Anas MedaniHead of Revenue Assurance &

Fraud Management,Sudatel Telecom Group

Zied HanbliHead of Revenue Assurance

& Fraud Management –Orange Tunisie

Nour Al Attasi,Regional Vice President & Managing Director MEA

Syniverse

Organiser:

Register Online: www.fbrevents.com

DAY 1 – MONDAY - 09 MAY 2016

08:00 – 08:45 Conference registration, welcoming coffee and Business Card Exchange

09:00 – 09:30 Conference chairman and Moderator

(Speaker, Markus Golder, Vice President Marketing, STC)

09:30 – 10:00 – TBA

(Senior Representative from Oracle Communications)

10:00 – 11:00 – Maximizing Customer Lifetime Value and Loyalty through Big Data”

• How can big data help address challenges in the telecom industry

• Moving from a product-centric view to a customer-centric view

• Leveraging customer insights to maximize profitability

• Predictive analytics

• Monetizing customer data through partnerships

(Speaker, Markus Golder, Vice President Marketing, STC)

11:00 – 12:00 – Turning big data into smart data to improve CEM

(Speaker, Bas, SVP & GM Western Europe & MENA at Mobileum)

12:00 – 12:30 Mastering the Challenges as a TelecommunicationOperator in 2016 – From Smart Data Analytics to Future Analytics!Insights guaranteed

12:30 – 13:30 - “Panel Discussion: Ask the experts”.

13:30 – 15:00 Networking Lunch And Meetings

15:00 – 15:30 – “Mobileum Counter Fraud Product - An overview”.

Impact of fraud and how easy it is to setup

Why rule bases systems fail

Advantage of machine learning

Mobile action systems to stop the fraud run

System architecture

Case study

Product portfolio and USP of Mobileum’s solution

(Speaker: Jaskaran Singh, Senior Vice President - Mobileum)

15:30 – 16:00 –How you can use Big Data to gain a fully functioning 360 degree customer view and understand how a multi-dimensional view of customer data will enable you to make better decisions

16:00 – 16:30– PANEL DISCUSSION: Big data to small data and real time analytics

• Cataloguing data from proliferate sources – best practice strategies

• Monetising customer data – forging profitable partnerships

• Building holistic picture of your customer and addressing pain-points

16:30 – 17:00 – Coffee with sponsors (optional)

End of the Day 1

Register Online: www.fbrevents.com

DAY 2 – TUESDAY - 10 MAY 2016

07:00 – 08:00 Breakfast with sponsors (optional)

08:00 – 08:45 Networking Coffee Reception

09:00 – 10:00 - Big Data has Big Implications for Customer Experience Management

10:00 – 10:30 Leveraging on Big Data to Develop a Customer Centric Culture.

10:30 – 11:30 How Big Data is revolutionizing Fraud Detection in Telecommunications

(Speaker, Samer Kurdi, Director Revenue Assurance & Fraud Management, Zain KSA)

11:30 – 12:30 Fraud Management Software Strategy In a Converged and Data Rich Environment

What data sources should we consider?

The risk of information overload

UX is relevant to Fraud Solutions

Priorities of problem versus solution

(Speaker, Simon Potts, Group Head of Revenue Assurance & Fraud Management)

12:30 – 13:00 -Examining how Big Data can be used to ensure churn reduction and improve your customer’s experience

• Identifying the ideal data to focus on and discovering how to draw meaningful conclusions and insights from it

• Learning how to use your Big Data to improve the efficiency of your service and enhance the customer experience through:

• Predicting consumer’s behavior

• Personalization of service

• Targeted marketing and promotions

• Discovering the value of using real-time data analysis to improve your customer’s experience and reduce churn • Exploring how you can harness your data to identify high churn risk consumers and proactively preventing them from doing so

13:00 – 14:30 Networking Lunch And Meetings

14:30 – 15:30 – “How to Organise for Analytics-Driven Success – A Telecommunication Case Study”

The pros and cons of a centralised data & analytics unit

Key success factors for building an analytics-driven decision culture

The promises and pitfalls of Big Data in telecommunications

(Speaker, Dirk Jungnickel, SVP Business Analytics, Du)

15:30 – 16:00 - Network Intelligence through Big Data improves customer experience and brings Operational Efficiency for CSPs

Understanding the approach to Network intelligence based on KPI, KQI and QoEhierarchy model

Providing more real-time network quality monitoring, flexible multi-dimensional service quality analysis and more accurate & real time trouble shooting support

Converting challenges into opportunities using Network Intelligence-use cases from a leading telecom operator

16:00 – 16:30 - TBA

16:30 – 17:00 –The Big Data at the service of the customer experience

The effects of a good and bad customer experience ( video )

Limitation of CRM and IT Application for management customers experience

Limitation data analytics architecture DWH ( Kpis and non real time ) to recognize the customer experience

Advantage of Big Data Solution for collection and management Network Data

Hadoop Architecture for CEM Solutions

(Speaker, Mounir Melleti, Head of Business Intelligence, Orange Tunisa)

17:00 – 17:30 Chairman closing remarks an Organizer's

Thank You.

DAY 3 – 11 May 2016

08:00 – 08:45 Conference registration, welcoming coffee and Business Card Exchange

09:00 – 09:30 Conference chairman and Moderator

09:30 – 10:00 – Effective Revenue Assurance and Fraud Management – with continuously changing Telecom dynamics”

Changing Revenue Streams with change in Telecom business model.

Control Framework optimization.

Value Addition to the Bottom-Line.

(Speaker: Amit Agrawal, Group Director Revenue Assurance & Fraud Management, Etisalat Group)

10:00 – 10:30 –Protecting Mobile Operators from Fraud & Revenue Leakage

Syniverse at a Glance

Current Market Trends

How Cloud can be used to significantly Enhance Fraud Protection

Syniverse Revenue Assurance Portfolio

(Speaker, Nour Al Attasi, Regional VP & MD MEA, Syniverse)

10:30 – 11: 00 -Simbox& CLI manipulation in our market and the measures we are taking both internally and collaboratively with other Opcos

(Speaker: Mert Cadirci, Group Revenue Assurance Manager, Turkcell)

11:00 – 11:30 – How fraudsters avoid being detected.

(Speaker: Jeremy Vinant, CEO - Fraudbuster)

11:30 – 12:00 –TBA

12:00 – 12:30 SIM Box Fraud (A Group Led Approach)

The process of delivering a new strategy for SIM Box fraud that is led through the Group

Process and the benefits

(Speaker, Shane Fryer, Assitant Director RAFM, Ooredoo Group)

12:30 – 13:30 - TBA

13:30 – 15:00 Networking Lunch And Meetings

15:00 – 15:30 –Multi vendors in a multi technologies network –Fraud concepts and challenges.

Determine the information sources.

Re-defining fraud, acquisition and churn.

Multi profile SIM activities and revenue contribution.

(Speaker:Anas Medani, Director of RAFM, Sudatel Telecom Group)

15:30 – 16:00 –SIM Server Technology.

How to Detect and prevent Virtual Sim Fraud with Versalytics.

(Speaker: Paul Garner, Global Director of Carrier Relations, Dialouge Communications)

16:00 – 16:30– Q&A - Ask the experts”.

Panelists:

You Yang (Derek)–

(Huawei)

Chaitnaya Priya –

16:30 – 17:00 – Coffee with sponsors (optional)

End of the Day 1

DAY 4 – 12 May 2016

07:00 – 08:00 Breakfast with sponsors (optional)

08:00 – 08:45 Networking Coffee Reception

09:00 – 10:30 -Mitigating and Managing Transformation Risks in the Digital telecos.

10:30 – 11:00 TBA

(Senior Representative from Safaricom)

11:00 – 11:30 Monetizing the potential of A2P Messaging

(Senior Representative from Infobip)

11:30 – 12:30 “TBA

(Speaker, Luke Taylor, Deputy CEO & CCO, Neural Technologies)

12:30 – 13:00 -(For Solution Provider – TBC)

13:00 – 14:30 Networking Lunch And Meetings

14:30 – 15:30 – For Solution Provider – TBC)

(TBC)

15:30 – 16:00 -TBA

(Speaker, Eligva Sibisi, Manager Process & Control, MTN Group)

16:00 – 16:30 - TBA

Speaker: Ahmed Ben Atif, Director RAFM, Saudi Telecom Company)

16:30 – 17:30 – Panel Discussion: Ask the experts

17:00 – 17:30 Chairman closing remarks an Organizer's

Thank You.

Mobileum helps CSPs leverage the power of predictive analytics to deliver monetizable insights that drivebusiness transformation at 600+ CSPs across 150 countries. Mobileum’s Wisdom-Action platform powerssolutions across domains such as Voice and Data roaming, IoT/M2M, Video, WiFi Hetnets, Travel, Counterfraud, Data abuse, and CEM. Mobileum enables CSPs to gain deep understanding of network andsubscriber behavior, and use those insights to improve service adoption, arrest churn, deliver superiorcustomer experience, and benefit from emerging business models while preventing fraud and revenueleakage. Mobileum is based in California’s Silicon Valley, with offices across the globe

We Are Global Experts in Customer Experience ManagementOur foundations are simple: We believe every customer has the right to be heard, and every employeewants to deliver a good customer experience. These beliefs have pushed us to be 100% focused on CEMsoftware and services for the past 16 years. Our results are a testament to our expertise.500+ millioncustomers connected to global brandswith 5 offices spanning 4 continents. Programs operating in over 60countries, Hundreds of CEM solutions implemented, Solutions in over 30 languages (and counting)We Deliver Results for Your BusinessWhether you want to start simply or roll out an enterprise-wide CEM transformation, we apply bestpractices from our channel, industry and global experience, guaranteeing your program’s success. Over80% of our client base has grown their simple implementations into multi-channel CEM solutions, andtheir results speak for themselves. Our clients achieve:Average NPS lift of 6.5 points within the first yearAnnual churn reduction between 1% and 5%Feedback Response Rates of up to 48%20X more feedback than traditional survey methodsCSAT improvements of up to 25%

Oracle Communications solutions span the communications industry landscape — from cross-channelcustomer experience and business and operational support systems, to network service and sessiondelivery and control solutions — enabling service providers and enterprises to deliver and monetizeinnovative digital lifestyle services, build strong customer relationships, and streamline operations.For more information, visit www.oracle.com/communications

FraudBuster is a French company with head office in Paris and labs in Marseille. Though commercially active onlysince 2011, FraudBuster quickly signed a significant number of deals and deployed its global antifraud solutionfor the most renowned telecom groups. Thanks to a combination of expertise, tailor-made tools –including thereal-time expert system SIMBuster - and methodology, FraudBuster is the only company on the market thatcommits on the results of its antifraud campaigns: generally a total eradication of fraud

Sponsors /Exhibitors

Dialogue Group [est. 1994] is a leading provider in A2P SMS traffic monetisation software and services. Dialogueworks closely with Mobile Network Operators globally to help them monetise their A2P SMS traffic to generatenew and sustainable revenues by protecting their network from A2P fraud. As one of the longest running A2PSMS providers, Dialogue is able to identify the right solutions to enable operators to gain full control of their A2Ptraffic and in return will help improve their customer experience.

Araxxe provides monitoring services to the telecommunication industry in the feilds of Revenue Assurance andInterconnect Fraud Detection. Araxxe helps operators to assure their revenues both in the retail business unitsand in there wholesale business units. The service are supported by an integrated infrastructure of software,hardware and people .Araxxe's unique network of robots has been rolled out across 160 countries and has accessto 1750 carrier routes. All monotiring services are offered in a managed service way and are operated 365/24 bythe Araxxe operations centre. Araxxe has been serving more than 100 telecommunication companies over thepast years.

Mobileum helps CSPs leverage the power of predictive analytics to deliver monetizable insights that drivebusiness transformation at 600+ CSPs across 150 countries. Mobileum’s Wisdom-Action platform powerssolutions across domains such as Voice and Data roaming, IoT/M2M, Video, WiFi Hetnets, Travel, Counter fraud,Data abuse, and CEM. Mobileum enables CSPs to gain deep understanding of network and subscriber behavior,and use those insights to improve service adoption, arrest churn, deliver superior customer experience, andbenefit from emerging business models while preventing fraud and revenue leakage. Mobileum is based inCalifornia’s Silicon Valley, with offices across the globe

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver helpbuild trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders whoteam to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better workingworld for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one ormore, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young GlobalLimited, a UK company limited by guarantee, does not provide services to clients. For more information about ourorganization, please visit ey.com/lu

“As the world's largest technology company, HP helps the world’s Communications Service Providers grow in adynamically moving market. CSPs must meet the huge demand for new services while continuing to streamlineoperations. With 30+ years of telecom experience, a broad telecom specific portfolio including consulting, outsourcing,integration, managed and implementation services coupled with Global IT leadership, HP is unmatched in its ability to helpCSPs manage costs and grow revenues. HP offers solutions and services addressing IT, networks, operations, care,charging, line of business and mobile devices. Our suite of CSP-specific solutions spans analytics, cloud, and includes theclass-leading HP Central View portfolio for Revenue Intelligence, a portfolio of business-focused applications supported bya flexible, extensible framework. Leveraging on 20 years of experience in Fraud Management and Revenue Assurance, HPCentral View solutions have been installed at 90+ customers worldwide, helping them to transforms under-exploited datainto competitive opportunities for revenue protection and growth.”

Wipro Technologies is a global IT services arm of Wipro Limited which provides technology-driven business solutions withincreasing number of Global Fortune 500 companies as its clients. We have partnerships with leading organizationsworldwide through a comprehensive alliance program that can offer our customers the choice of best of breed productiontechnologies. Some of the partnership alliances we have are with companies like, Microsoft, IBM, Oracle, BEA, SAP, SUN,HP, EMC, Cisco, Interwoven, and ARIBA besides many others. Wipro Technologies’ core services include IT, BPO, R&D, andConsulting. Wipro delivers unmatched business value to customers through a combination of process excellence, qualityframeworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services companyand the first outside USA to receive the IEEE Software Process Award. Our vision is focused on attaining leadership in theareas of Business, Customers, and People.

Neural Technologies provides software to extract and analyse extensive and disparate data across an organisation toprovide insight and intelligence, empowering corporations to mitigate operational loss and financial risk, improveefficiencies and show significant revenue protection and generation capabilities.Neural Technologies has a presence in Europe, North America, South America and Asia Pacific and customers in 45countries worldwide. Founded in 1990, the company has built an international reputation for providing quality solutionsto increase the bottom-line for its customers around the globe.

Markus Golder serves as a Vice President of Marketing at Saudi TelecomCompany (STC). He has 20 years of executive-level international experiencewith both incumbents and challenger operators in the telecommunicationsindustry. He has a broad background in strategic planning encompassingsales, marketing, business development, and operations management,with a track record of delivering business growth and turnarounds througha relentless focus on keeping a highly differentiated proposition combinedwith rapid execution and operational excellence.

Prior to joining STC, Markus served as Chief Commercial Officer at GO,Malta’s first quadruple play operator offering a wide range of fixedtelephony and broadband services as well as TV and mobile services. Hestarted his career as a Consultant with AWK Engineering in Switzerland,and was the Marketing Director and a member of the ExecutiveManagement Team of BTC, the incumbent operator in Bulgaria. Earlier heheld the position of a Marketing Director with sunrise in Switzerland, wherehe was the driving force behind the launch of the company’s convergentfixed and mobile services, its initiative to radically reduce time-to-market,the implementation of its customer value management framework and theacquisition of one of the largest System Integrators in the country. Markusalso served as Business Segment Director and Chief Marketing Officer withNawras, the challenger full-service provider in the Sultanate of Oman, nowknown as Ooredoo.

Markus holds a Master’s degree in Electrical Engineering from the SwissFederal Institute of Technology and an MBA from London Business School.

Markus Golder, Vice President Marketing, STC

Amit leads the Revenue Assurance & Fraud Management at Etisalat Group. Amit is aTelecommunication Leader with 20 years of proven track record to transform companiesBusiness and Operations to the best optimized level to enhance Revenue and Profitabilitythrough Revenue Assurance and Fraud Management, Strategy making, Business-Riskconsulting, IT transformation/System Implementations and Internal Controls deployment.

Amit is currently working with Emirates Telecommunication (Etisalat – Aggregated Revenue– Approx. USD 19 Billion) as Group Director Revenue Assurance and Fraud Management-responsible for Group-wide design, development and deployment of strategy of RevenueAssurance and Fraud Management for control framework, KPIs and best practices in 20Operations spread over Asia, Africa and Middle east.

Adept in creation of Revenue Assurance and Fraud Management (RAFM) department anddeveloping, managing & leading teams for efficient operations. Fraud control, developingpolicies, procedures, service standards for business excellence. Proficiency in managingexternal consultants and implementation of Telecom IT systems and technologies.

Amit worked with IBM as Managing Consultant & responsible for Telecom & Utilitycompanies end to end Billing & customer Care transformation & delivery of Billing &Assurance systems. Earlier to this, worked with Tata Teleservices Ltd., Corporate Office asNational Head of Revenue Assurance & Fraud Management – Indian Operations. WorkExperience also includes, working for Neural Technologies Pvt. Ltd as consultant for RevenueAssurance, Credit Management & Fraud Management for south East Asia operations. Beforethis handled key positions in Revenue Assurance and Fraud Management department duringstint with Reliance Communication & Airtel. Expertise in assurance and billing of telecomtechnology that is 4G, LTE, 3G,VoIP, GSM, CDMA and TDMA.

Holds Master of Financial Administration from top B- School and Qualified CertifiedInformation System Auditor (CISA) with notable International Speaker onTelecommunication.

Amit Agrawal, Group Director of RA & Fraud Control, Etisalat

Keynote Speakers

Dr. Dirk Jungnickel is a seasoned telecommunications executive. After anacademic career in theoretical physics, with more than 7 years of postdoctoralresearch, he acquired 16 years of experience in telecommunications. Thepositions he held with a variety of international firms include senior IT and ITArchitecture roles, various Programme Management and Business Intelligencepositions, Head of Corporate PMO as well as an Associate Partner positionwith a global Management & Strategy consulting firm. Currently he heads thecentral Business Analytics & Big Data function of Emirates IntegratedTelecommunications Company (du) as Senior Vice-President, which integratesData Warehousing, Big Data Platforms, BI Tools, Data Governance, BusinessIntelligence and Advanced Analytics capabilities

Dr. Dirk Jungnickel, SVP Business Analytics, Du

Luke is Chief Commercial Officer and Deputy Chief Executive Officer and a boardmember of the Neural Technologies Group. Luke has overseen with his CEO therestructuring of the business to align to the challenges and evolution of themarketplace and Neural Technologies long-term strategic objectives. Luke hasbeen with Neural Technologies since 1997, acquiring comprehensive and variedcommercial experience that has allowed him to expand the global awareness ofNeural Technologies through successful marketing strategies, as well asintroducing and expanding sales opportunities through leading global alliancesand direct sales infrastructure. The increase in growth and revenue has alreadybeen witnessed since his appointment as CCO in 2014 as Neural Technologiescontinues on its global expansion into a multi-million dollar turnover company.Achievements have included gaining government funding for innovationalproduct development, the sale of the largest combined fraud and credit riskdeployment in Europe, framework agreements with leading telecommunicationservice providers in the Middle East and Asia, the launch of Minotaur software asa service, sales expansion into Middle East and Latin America, the developmentof a truly holistic risk solution including fraud, credit risk and revenue assurancein the one common interface that allows Neural Technologies to maintain theirtechnological lead in the big data spaceLuke is very much hands-on working closely with the global senior managementteam in North America and Asia Pacific and involving himself in all aspects ofcommercial strategy to ensure the company is constantly striving forward andreflecting the changing marketplace, whilst maximizing on profitability.

Simon works across all of the Lycamobile group of companies territoriesand products (including telecoms and financial services) and oversees thedevelopment, implementation and management of all fraud control andrevenue assurance strategies. He is also responsible for regulatorycompliance, AML and law enforcement liaison. He is currently advancingnew processes and methodologies to maximise revenue and minimisecosts; developing an on-shore tactical team whilst managing the off-shoreoperational team and overseeing the design, development andimplementation of leading edge solutions for a truly convergedmultinational organisation.

For the past 20 years Simon has worked in Fraud Management andRevenue Assurance, in numerous sectors including telecoms, financialservices, eCommerce, manufacturing and travel & tourism. He brings aninternational insight having worked in Europe, Africa, Asia, North andCentral America.

Simon Potts, Group Head of RA & Fraud Control, Lycamobile

Luke Taylor,CCO & Deputy CEO, Neural Technologies

Mounir serves as a Head of Business Intelligence and Fraud & Revenue Assurance activities at Orange Tunisia :

Senior Data Architect - BI & Big Data ( Hadoop Ecosystem and ElasticSearch )

Expertise in identification KPIs and data networks ( Astelia, Otari, MSC, IN ) for implementation of CEM solutions based on big data analytics

Architect and design Solution DWH and RA System ( RA mediation; Data model and restitution )

Management large team of engineers:

• Project management; planning, organizing, and communication;

• Demonstrated experience providing technical leadership to multi-disciplinary teams comprised of requirements analysts, data architects, data movement and BI designer/developers, quality assurance testers, and release management teams;

• Excellent knowledge of business intelligence policies, standards, best practices and project methodology;

Good knowledge of big components :

Hadoop, HDFS, MapReduce , Hive, PIG, Sqoop ,HBase, Spark, kafka, flume.

ElasticSearch + Kibana

Expertise in Telecom operations Support and implementation Systems: Revenue Assurance &Fraud, Mediation, provisioning and BSCS :

• Revenue Assurance : Connectiva system

• Mediation : mediation Zone

• Raiting & billing : BSCS

Mounir Melleti, Head of Business Intelligence, Orange

Jaskaran Singh leads the big data analytics business at Mobileum across

product management, engineering, data science and solution delivery.

Jaskaran comes with 25 years of experience in creating innovative products

in varied domains – Big Data Analytics, VOIP, ATM etc. He is an

entrepreneur at heart and has been involved in startups and incubation of

new business units for the last 15+ years, building products and teams from

scratch. He has 4 patents awarded in area of Big Data Analytics, BSS and

ATM.

Prior to Mobileum, Jaskaran worked as VP of Engineering at Gavus where he

was responsible for the design and development of platform and analytics

applications. Before Gavus he was at GliobalLogic, a product engineering

company, heading the product development in India for the Telecom

Business Unit and building products involving varied technologies with a

large, geographically distributed team.

Besides leading on the business and technology front, Jaskaran holds a

bachelor’s degree in electrical engineering from Delhi College of

Engineering, University of Delhi

Jaskaran Singh, SVP Big Data Analytics Business

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