Operations Management - business.smu.edu.sg...OPIM 311 Service Processes Marcus Ang, Rowan Wang, Sean Lam OPIM 321 Supply Chain Management Gao Yini, Fang Xin, Low Chee Seng 14 Electives

SMU Classification: Restricted

OM Major Talk, Term 2 2018-19

Operations Management


Outline

• What is Operations Management (OM)?

• Opportunities for OM graduates

• OM as a major - Courses & Requirements

2Updated: March 2019

WHAT IS OPERATIONS

MANAGEMENT?



4


• Operations Management is the design and

management of the set of activities that create

goods AND services through transformation

of inputs into outputs.

Control

Process/Transformation

Customer

Feedback

OutputsInputs

Updated: March 2019


OM in Health Care

5

Operations Executive (Health Care)

Updated: March 2019


The Scope of Operations Management

• Operations Strategy

– Capacity and resource

investments

– Strategic Sourcing

– Process Technology Strategy

– Process Improvement

Innovation

– Productivity Management

• Product and Service

Management

– New product development

– Product mix management

– Consumer driven product

innovation

– Service design

• Process Management

– Production management

– Inventory management

– Quality control

– Management of technology

– IT investment

– Process Analysis

• Demand and Supply Chain

Management

– Collaborative Procurement and

Supplier management

– Collaborative Physical Logistics

– Channel Selection

– Demand fluctuation

management

– Revenue management6Updated: March 2019


Skills learned from OM

• Concepts and tools are widely used in managing other functions.

• Provides a systematic way of looking at organizational process.

• Very versatile field and offers many exciting job

opportunities in a variety of firms and fields.


OPPORTUNITIES FOR OM

GRADUATES



Operations Management Career Opportunities

• Financial Services– Operations Associate/Analyst, JP Morgan

– Business Process Analyst, ANZ

– Operations Specialist, Citco

• Manufacturing– Regional Supply Planner, L’Oreal

– Business Operations Analyst, HP

– Purchasing Manager, P&G

– Demand Planner, P&G

– Supply Planner, Unilever

– BPI Assistant, Levis

– Supply and Value Chain Expert, Infineon

• Public Sector– Quality Service Officer, MINDEF




• Logistics– Operations Analyst, SingPost

– Agile Associate, DHL

– Sea freight Associate, Kuehne+Nagel

– Operations Executive, PSA

• Energy Sector– Marine Transportation Analyst, ExxonMobil

– Procurement Executive ,Shell

– Operations Manager, Right People Renewable energy

• Consulting– Service Line Lead, Litmus

• Healthcare– CGQM Executive, SingHealth

– Quality Improvement Coach, SingHealth

– Logistics Planner, Covidien

– Supply Chain Executive, Menarini Group




• And many more…..

– Performance Analyst, Honeybee (Food)

– Supply Chain Officer, Marina Bay Sands (Services)

– Supply Planning Executive, Dairy Farm (Retail)

– Executive, Wilmar (Agribusiness)

– Operations Executive, Procurri (IT services)

– Business Analyst, Capgemini (IT services)

– Demand Supply Specialist, Toyota (Automotive)

Updated: March 2019 11


Operations (31%) was the most popular functional role before becoming CEO,

followed by finance (21%) and marketing roles (12%). (SpencerStuart, 2008)

From OM Majors to Future Leaders


OPERATIONS MANAGEMENT

AS A MAJOR



Courses in Operations ManagementCompulsory Courses Instructor

OPIM 311 Service Processes Marcus Ang, Rowan Wang, Sean Lam

OPIM 321 Supply Chain Management Gao Yini, Fang Xin, Low Chee Seng

14

Electives Instructor

OPIM 313 Project Management Pascale Crama, Liew Sing Loon

OPIM 314 Logistics and Transportation Management Joyce Low

OPIM 318 Sustainable Operations Buket Avci

OPIM 319 Operations Strategy Neo Thiam Soon

OPIM 322 High Performance Warehousing and Fulfillment Lim Yun Fong

OPIM 324 Global Supply Chains Neo Kin Kah

OPIM 325 Sales and Operations Planning Kaushik Ghatak

OPIM 326 Service and Operations Analytics Daniel Zheng

OPIM 331 Computer Simulation Yang Kum Khiong

OPIM 340 Retail Operations Bharani Krishnan

OPIM 341 Procurement and Strategic Sourcing Rowan Wang, Oh Se-Kyoung

OPIM 343 Port-Focal Logistics and Maritime Operations Joyce Low

MGMT 317 Managing Process Improvement Lieven Demeester

MGMT 108 Introduction to Business Analytics Marcus Ang

Advanced Decision Analysis *pending approval Sharafali Moosa


OM major

requirement

• 2 OM core courses

(Service Processes

& Supply Chain

Management)

• 4 OM elective courses

Operations Analytics Track

(OAT)


(Service Processes

& Supply Chain Management)

• Introduction to Business Analytics / ANLY104 Analytics

Foundation*

• IS103 Computational Thinking

• IS202 Data Management

• OPIM326 Service and Operations Analytics

• 2 other Operations Analytics Track electives from the list

below**:

– MGMT317 Managing Process Improvements

– OPIM314 Logistics and Transportation Management

– OPIM322 High Performance Warehousing and Fulfillment

– OPIM331 Computer Simulation



OM major

requirement


(Service Processes

& Supply Chain

Management)

• 4 OM elective courses

Maritime Business and

Operations Track (MBOT)• 2 OM core courses

(Service Processes & Supply Chain Management)

• Port-Focal Logistics and Maritime Operations

• OPIM314 Logistics and Transportation Management

• TRAD201 Shipping Business

• LGST223 Law of International Trade

• 2 other Maritime Business and Operations Track

electives from the list below*:

– FNCE310 Trade Finance

– OPIM318 Sustainable Operations

– OPIM322 High Performance Warehousing and Fulfillment

– OPIM331 Computer Simulation

– Introduction to Business Analytics

• At least three non-credit courses (e.g. Tanker Chartering, Container

Terminal Operations, Port Operations, Freight Trading and Operations,

Ship Finance, Maritime Law and Arbitration, Supply Chain Financing and

Maritime Supply Chain)


OM major

Updated: March 2019 17

2 x OM core – SP, SCM

No track

OM elective 1

OM elective 2

OM elective 3

OM elective 4

Analytics Track

Introduction to Business Analytics

Computational Thinking

Data Management

Service & Operations Analytics

OAT Elective 1

OAT Elective 2

Marine Track

Port-Focal Logistics & Maritime

Operations

Logistics & Transportation Management

Shipping Business

Law of International

Trade

MBOT Elective 1

MBOT Elective 2

At least 3 non-credit courses


Double Majors/Degrees with OM

• Information Systems– Business analytics

– ERP

• Finance– “Why is that MBA students do not understand the cash flow

implication of inventory in supply chain?” – A Logistics Manager

– “Although Supply Chain Financing is still in an early development

stage, innovative banks already have made heavy investments

in SCF.” – Standard Chartered

• Marketing– “Marketing is too important to be left to Marketing people.” -

David Packard, co-founder of Hewlett-Packard

• Accounting Degree and OM Major– Performance management, Information management,

Management accounting



For More Information on Majoring in Operations Management

Visit OM Group Website

(http://business.smu.edu.sg/business/disciplines/operations-

management/welcome)

19

Contact Us

Updated: March 2019

http://business.smu.edu.sg/business/disciplines/operations-management/welcome


Academic Advisors:

Marcus Ang ([email protected]) ;Joyce Low ([email protected]);

Guiyun Feng ([email protected])

20

Contact Us

Updated: March 2019

mailto:[email protected]



Documents

Operations Management - business.smu.edu.sg...OPIM 311 Service Processes Marcus Ang, Rowan Wang, Sean Lam OPIM 321 Supply Chain Management Gao Yini, Fang Xin, Low Chee Seng 14 Electives