Operations 2018 Summer

• How can I retain information?

• What type of assessments will I get this year?

• How should I study?

• Continuous improvement is in Operations, this should be your focus this year in Year 12.

HSC Assessment tips 2-4

• Multiple choice- not as easy as you think!

• Short-answer – Most only get in the mid section

• Business report

• Extended response

2017 HSC

• Emphasis on Short answers

• How is the HSC changing and so is marking. We mark papers not students.

• Hand writing, answering questions, spelling and punctuation, report writing, direct language

• RIPS.

Strategic Role of Op 7

• This is the transformation of inputs into quality outputs. These include; technology, quality, sourcing, skills and layout/facilities.

• What is the role of McDonalds op?

Apple

• Apple’s new headquarters how important is this to operations?.

• For example changing suppliers

• https://www.youtube.com/watch?v=P1PQqf5NENE

• https://www.youtube.com/watch?v=Q0gTpASrRpI

Cost Leadership 9

• It is about delivering the lowest possible cost, but not at the expense of quality –Econ of scale

• How is this achieved at Aldi- streamlined model, limited variety, staff, layout?

Goods and Services differentiation(innovation) 11

• Varying the product features, product quality, augmented or additional features. How does Dominos deliver differentiation?

• Know definitions of standardisation and customisation, tangible and intangible

Interdependence with other functions Page 12 notes

• This is an exam special, operations links and impacts of all other functions. Look at effects of these on Aldi.

• https://www.youtube.com/watch?v=gtdl7fptxrY - examines interdependence at Qantas.

Seven Influences on Operations 13-17

• Globalisation – This offers new sources of supplies but also supply chain issues.

• Technology – can give companies a comparative advantage, British Airlines, Dominos.

• Quality expectations – Higher than ever, consumers expect more and more- speed, quality, updates, after sales service.

• Cost based competition – efficiency, costs.

Seven Influences on Operations 20-23

• Government policies – removal of protection boost global trade, Competition and hence pressure local operations.

• Legal Regulation- Carbon taxing-bakery, Workplace health and safety.

• Environmental Sustainability- practices go beyond compliance, for example Bendigo Bank, Body Shop.

• Legal compliance HSC prediction.

Operations ProcessesInputs 24-31 then 62 2015 HSC

• Focus on the value of inputs, how they are transformed into outputs that are quality, efficient, innovative and meet consumer expectations.

Inputs versus transformation- layout and technology.

Issues within the transformation process

• How does the trade off occur in volume, variety, variation in demand, visibility?

• Instruments to assist in efficiency and quality.

• Sequencing and scheduling

• Gantt charts are a horizontal wall chart

• Critical Path Analysis – sets out items, jobs and TIME estimates

• Go over ONE question 22

Look at facilities at Google. How does layout and task design effect process.

Inputs 30

• Technology, Task design and process layout, CAD, CAM and costs. Layout of Google-McDonalds. How has technology changed here-

Inputs 34-35

• Monitoring, control and Improvement -https://www.youtube.com/watch?v=sjAZGUcjrP8

• Lead times

• Defect rates

Outputs 35

• Customer Service

• Apple delivers the complete package for current and future needs, music, movies phone internet and now TV

2017 HSC

• A recently established bank has branches in Australian capital cities and online customers across Australia. The management of this bank wants to focus on improving operations

processes. • Outline the role of operations management in this business. 2

• Explain how improving operations processes may lead to better customer 4 service.

• Assess ONE operations strategy this business could use to improve its long-term 6 success.

Operations Strategies 36-45 read heavily 2015/2017 HSC essay

• Performance objectives-quality, dependability, features, customisation. There are trade offs here with costs/features/quality and proto type testing.

• Supply chain management-issues with logistics-https://www.youtube.com/watch?v=Q2Rhsby9a3U

• E-comm and warehousing effect SCM.

Strategies continued

• Global sourcing look at GMH. Business must examine each part of the process and see if there are potential for improvements.

• Outsourcing adv and disadvantages page 44

• Leading edge technology- this is the state of the art, untested and exciting.

• Inventory Management/ Quality Mgt continuous improvement- https://www.youtube.com/watch?v=YI9-BoLYmFQ

Strategies continued

• Leading edge technology- this is the state of the art, untested and exciting

• Inventory Management/ Quality Mgtcontinuous improvement-https://www.youtube.com/watch?v=YI9-BoLYmFQ

Overcoming resistance to change 48

• Why do businesses not want change?

• Costs (r,r, and r), inertia

• Lewins change models and creating a culture for change.

• Are change agents effective?

Billabong

• Inman must deliver change, shorter lead times, cheaper products, better features. Can this be achieved at the mature stage?

Global Factors 55

• Economies of scale- larger runs means lower average costs. Does it allow customisation?

• Philosophy such as “best practice” and or Kaizen

• Global sourcing

• Research and Development

• Competitive edge