Upload
sandraduhrkopp
View
804
Download
0
Embed Size (px)
Citation preview
AMSTERDAM / CHICAGO / FRANKFURT / HONG KONG / LONDON / MUMBAI / NEW YORK / SINGAPORE / SYDNEY
PERFORMANCE STABILITY CONNECTIVITY TIME TO MARKET
The heart of a perfectionist.The soul of an innovator.The blueprint of a solutions provider.
Operational System LandscapeRTS Realtime Systems
TPE, October 10th, 2012
2
Operational System Support Landscape
The Vision and the Cloud
System Diagram – RTS “ERP” Solution
Customer Communication
Project Management
Lead Management Automation
Data reporting
Further SaaS tools to be implemented
What could be next??
Table of Contents:
3
What works best for RTS’ operational strategy??
All encompassing enterprise solutions are expensive and difficult to implement and not suited for a nimble SMB (Small and medium sized business)
Best of breed vs. All in One solutions reduce cost and provide more flexibility. One tool can be easily replace with a better one but keeping the other systems and processes in place
SaaS cloud based solutions can mostly work well with each other through API integration. RTS ERP solution can be created through the combination of right tools and an open CRM solution
RTS can focus on our core competencies and leverage process automation and operational analytics by picking the right partners and tools
The Vision and the Cloud
4
System Landscape
Customer Communication
Customer Service and Communication Tool• Manage all communication channels with internal and external clients• High degree of automation with help of triggers and macros supporting operational
workflows• Group and customer specific SLAs• Immediate feedback on customer satisfaction• Intelligent knowledge forums for RTS staff and customers • Central tool for all tasks managed by RTS’ operational service lines
System Integration Future Integration
Project Management
Project Management • Collaborative project execution and management software that allows distributed
project management teams to deploy projects within a centralized framework• In centralizes documents, emails, notes and conversations in a central tool keeping all
project related information together and accessible to all project team members. • In addition to common project management functionality, Clarizen can be used for
project controlling, budgeting, resource management.
Users: Dedicated Project managers within the RTS PMO
System Integration Future Integration
Lead Management Automation
Lead Management automation tool• Lead Capture• Lead Qualification• Email Automation• Lead Intelligence• Real Time Lead Alerts
Users: Marketing and Sales Organization
System Integration
Data Reporting
Business Intelligence and analytics• Gooddata creates power and meaningful reports, analytics and metrics around our
business data. No matter if it is sales, marketing, support or development related information
• Gooddata can bring all of this in context and allows to make business decisions based on metrics that are based on the core of RTS
• Gooddata integrates out of the box with the most powerful SaaS solution and creates a transparency throughout the conversation not only for management but also line managers that can use the data to make adjustments to process and performance.
Users: Management and service line heads as well as all RTS employeesSystem Integration Future Integration
Further SaaS tools to be implemented
The leading SaaS CRM solution which is already fully integrated into a large set up operational efficiency tools and with that can cover the entire sales and operational process which is to be implemented at RTS
Salesforce will act as the central customer database for all other tools
Salesforce will be taking over all sales related processes and customer relationship management for RTS
Replacement for Seibel OnDemand
Users: Sales, Marketing, Solutions
PrivitolTracker brings visibility and collaboration into distributed development organization as we have them at RTS. It enables Product owners and Project Managers to apply the most efficient way to collaborate and agree on priorities and stay aligned within the Organization
The backlog and development plans are based on realistic estimates that are taken from the actual historic team performance,
It follow s all agile and continuous integration best practices that have already been implemented at RTS.
Users: Product Owners, Project Managers, Management
KnowledgeTree is a document management tool that allows the entire organization to collaborate, access and search the same document database.
The tool meets extensive security standards as it is being used by Legal and financial firms all over the world.
Knowledge tree allows to manage document access based on user access rights, collaborate on new documents during a automated review process, allow teams across the world to access the same knowledge and document database
Search through the entire database and find important information fast.
Users: All RTS employees
All these tools can interface with the other tools required for a seamless process flow: e.g. PivotalTracker with Bugzilla, etc.
10
What could be next ??
ERP Solution through the Salesforce.com and Infor partnership
http://www.forbes.com/sites/greatspeculations/2012/03/15/salesforce-com-targets-erp-market-with-infor/
AMSTERDAM / CHICAGO / FRANKFURT / HONG KONG / LONDON / MUMBAI / NEW YORK / SINGAPORE / SYDNEY
PERFORMANCE STABILITY CONNECTIVITY TIME TO MARKET
The heart of a perfectionist.The soul of an innovator.The blueprint of a solutions provider.
Thank you!www.rtsgroup.net