Operational Plan 2021-2022 Quarterly Performance Report

Quarter 1 Review Operational Plan and Budget 2018/19

Operational Plan 2021-2022 Quarterly Performance Report Quarter 1 (July to September)

Moreton Bay Regional Council GENERAL MEETING - 541 10 November 2021 Supporting Information

GENERAL MEETING - 541 Supporting Information 10 November 2021

ITEM 6.2 OPERATIONAL PLAN PERFORMANCE REPORT - QUARTER 1 2021-2022 - 63134010 (Cont.)

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HayleyKenzler

Text Box

#1 Operational Plan 2021-22 Q1 (July to September)

Department: Legal Services

Department Performance

Description Units of Measure

KPI Target

YTD KPI Achieved

Litigation (or potential litigation) resolved in a timely, cost-efficient manner pursuant to the instructions from and delegation or resolution of Council % 90.00 100.00

Legal advice provided to Council (including officers and Councillors) within agreed timeframes with an ongoing obligation to manage expectations about the timing of responses % 90.00 99.00

Compliance with statutory and policy timeframes for Right to Information applications and Information Privacy applications with an ongoing obligation to manage expectations about the timing of responses and communicate any reasons for non-compliance.

% 90.00 100.00

Performance Commentary Right to Information and Information Privacy application processing timeframes are being met. The majority of legal advice was provided within agreed timeframes, however priority work created by special projects, emergent issues and court/litigation matters has led to the need to prioritise with some consequent delay for lower priority matters.




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Department: Strategy and Engagement



KPI Target

YTD KPI Achieved

Customer satisfaction with Council sponsored and run events % 80.00 90.21 Council media releases utilised by media organisations % 80.00 100.00

Performance Commentary Events: Six events were delivered by the Strategy and Advocacy Team over the quarter with an average satisfaction rating of more than 90%. This included Australian Citizenship ceremonies, Olympics Live and the annual Inter-School Disc Golf Tournament. Four Australian Citizenship ceremonies were delivered through the reporting period hosting more than 625 conferees with a satisfaction rating of 90%. Council facilitated at several local shows throughout the reporting period including Dayboro Show, the Samford Show and Pine Rivers Show. Unfortunately, the Dayboro and Pine Rivers Shows were cancelled due to COVID-19. During the reporting period five major community events sponsored by Council and delivered by MBRIT were scheduled to be held including the Jetty 2 Jetty Fun Run, Moreton Bay Food and Wine Festival, Redcliffe KiteFest and the Caboolture Festival incorporating the Open Air Comedy Night and Caboolture Family Fun Day. The Strategy and Advocacy team continued to support the delivery of these events in partnership with the Economic Development team. While the Jetty 2 Jetty Fun Run, Caboolture Festival events and Redcliffe KiteFest were popular events and strongly attended, the 2021 Moreton Bay Food and Wine Festival was cancelled as a result of a COVID-19 lockdown. Media releases: Over this reporting period 59 media releases were produced with a 100% publishing rate on Council’s website. This reflects a proactive media strategy to promote positive initiatives and decisions of Council. Content has ranged from engagement on future planning and new infrastructure projects, a strong focus on environmental initiatives and promotion of activities to support active lifestyles and connected communities. Topics generating the most coverage during this period were around the increase in fees and charges for regulated dogs, Council’s community meeting at Samford and NRL matches at Moreton Daily Stadium. Council’s Facebook Page generated 4,298,537 impressions and 273,243 engagements this quarter with content relating to job opportunities, Council events and COVID-19 updates generating the greatest engagement online. Total impressions increased by 41% and total engagements increased by 50% compared to the previous quarter. We currently have over 63k followers on Council’s Facebook Page. Council’s LinkedIn page has continued to go from strength to strength, generating over 233,881 impressions, 11,719 engagements and more than 1,078 followers this reporting period. We currently have over 16k followers on LinkedIn. Content on the topics of major projects and recruitment have generated the greatest engagement online in this channel.




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Department: Economic Development Strategy



KPI Target

YTD KPI Achieved

Deliver key actions in line with the Regional Economic Development Strategy - Customers Serviced # 2,500.00 592.00

Deliver key actions in line with the Regional Economic Development Strategy - Economic Impact $ 50,000,000.00 0.00

Deliver key actions in line with the Regional Economic Development Strategy - Customer Satisfaction % 75.00 72.00

Performance Commentary Economic Development provided services to 542 customers, delivered nine (9) events and undertook action in 22 of the 26 Regional Economic Development Strategy actions. The Department also secured 11 inward investment leads, which have the potential to inject $301 million in CAPEX into the regional economy and generate 827 ongoing local jobs. The first annual/external survey for customer satisfaction was completed reflecting a 72% net very or fairly satisfied with a Net Promoter Score of 31 (must rate the services 9 or 10 out of 10) which is high for a service industry. 84% of customers surveyed state they couldn't have done their most recent interaction without the support of the team or that the team made a significant contribution. Economic impact was generated from hosting five (5) NRL matches and other major events but the figures have not been finalised/acquitted and will be provided in quarter two.




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Department: Internal Audit



KPI Target

YTD KPI Achieved

Internal audit plan progressed as scheduled % 100.00 30.00 Audit recommendations implemented % 90.00 100.00

Performance Commentary There has been delays with the progress against the audit plan due to resourcing and on-boarding of new staff. This was completed in late August. The on-boarding and training of the new officers is still in progress. Work plans, including greater use of the co source arrangement, has been developed to assist with the delivery of the approved audit program.




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Department: Infrastructure Planning Directorate



KPI Target

YTD KPI Achieved

Infrastructure Planning Directorate - Customer requests addressed within the set response time % 95.00 95.00

Performance Commentary Customer requests for the Infrastructure Planning Directorate are on track.




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Department: Integrated Transport Planning



KPI Target

YTD KPI Achieved

Customer requests addressed within the set response time % 95.00 89.10 Planning program is completed in the financial year prior to design % 95.00 30.00 Design program for FY22/23 budget approved construction projects is completed by December 2021 % 95.00 36.00

Performance Commentary Customer requests identified area for improvement in Q2. Planning and design programs on track and under regular internal review.




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Department: Strategic Infrastructure Planning



KPI Target

YTD KPI Achieved

Local Government Infrastructure Plan - Council endorsement for final plan % 100.00 50.00

Performance Commentary LGIP on-track for adoption by December 2021.




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Department: Drainage, Waterways and Coastal Planning



KPI Target

YTD KPI Achieved

Drainage, Waterways and Coastal Planning - Design program for FY22/23 budget approved construction projects is completed by December 2021 % 95.00 39.00

Drainage, Waterways and Coastal Planning - Customer requests addressed within the set response time % 95.00 89.00 Drainage, Waterways and Coastal Planning - Planning projects are completed in the financial year prior to design % 95.00 20.00

Performance Commentary Design Projects - many small renewals design programmed for internal design in Q2. Planning Projects - considered on track. CSRs - there continues to be TechOne reporting issues with CSRs. This is currently being worked through with Project Services.




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Department: Parks and Recreation Planning



KPI Target

YTD KPI Achieved

Parks and Recreational Planning - Design program for FY22/23 budget approved construction projects is completed by December 2021 % 95.00 8.00

Parks and Recreational Planning - Customer requests addressed within the set response time % 95.00 98.00 Parks and Recreational Planning - Planning projects are completed in the financial year prior to design % 95.00 7.00

Performance Commentary 47% of design projects are under way. One additional design project has been completed via workflows but has not registered as complete in the dashboard view. 27% of planning projects are under way.




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Department: Buildings and Facilities Planning



KPI Target

YTD KPI Achieved

Buildings and Facilities Planning - Planning projects are completed in the financial year prior to design % 95.00 26.00 Buildings and Facilities Planning - Customer requests addressed within the set response time % 95.00 100.00 Buildings and Facilities Planning - Design program for FY22/23 budget approved construction projects is completed by December 2021 % 95.00 31.00

Performance Commentary Quarterly planning target of 25% is achieved. Progress achievement for Q1 is in line with the quarterly expected progression rate. Customer request timely actioning target of 95% has been fully achieved. Quarterly design completion target tracks behind. The achievement in Q1 is 31%, however, all the design activities are currently being undertaken, and they are in progress to achieve 95% by December 2021.




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Department: Waste Services



KPI Target

YTD KPI Achieved

Kerbside waste and recyclable waste bins collected as scheduled % 97.00 99.94 Total tonnage of general and recyclable waste collected from kerbside bins that is recycled % 22.00 18.70 Total tonnage of waste collected at waste facilities from residential and commercial premises (excluding kerbside bins collection) that is recycled % 45.00 42.07

Performance Commentary KPI YTD 18.70% is calculated at kerbside recyclables/ (kerbside recyclables+general waste recyclables). Last quarter = 7,169.17/(31,194.42+7,169,17) =18.70% (annualised projected kerbside recyclables 4x7169.17=28,676 tonnes). Kerbside recyclables have been decreasing for 3 FYs now. From approx 34,000 tonnes in FY18 to 29,000 tonnes last FY. KPI YTD 42.07%. This is the amount of waste material actually diverted from landfill. In previous years KPI was higher because crushed concrete used on site (approx 45,000 tonnes per year) was accounted as recycled. Waste Services is now not accounting that use as recycling. Based on other Councils practices Waste Services estimates that only 20% of that material needs to be used on site. The rest can be sold at approximately $30/ tonne. This will result in a revenue to Council of approximately $1,080,000/ annum (30x0.8x45000) and we will then account that material as effectively recycled bringing the KPI back above target. Waste Services is in the early stages of planning of that Crushed Concrete Aggregates Sales process.




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Department: Project Management



KPI Target

YTD KPI Achieved

Percentage of capital works program completed based upon the adopted capital budget for 2021/22 % 95.00 23.00

Performance Commentary General Position Statement: There are approximately 750 Capital projects and $210M (excluding carry over) allocated for delivery by Project Management in 21-22 FY, which includes an additional $16M in SEQCSP projects (State funded - $13.8M) and $47M in LRCIP 2 projects (Fed funded - $16M). It should be noted that LRCIP 3 runs from January 2022 and is expected to be valued at $10M. LRCIP 3 will be reported on in Q2. At Q1, the physical percentage delivered is approximately 23% with actuals of over $30M delivered in the finance system for the Project and Asset Services. With carry over considered, $115M remains to be committed (across PAS) with 28% of the year lapsed. Significant Projects let in Q1 in 21-22FY - Total Value: $55M Projects included Dakabin - Old Gympie and Boundary Roads - Intersection Upgrade and Narangba - Boundary Road - Depot Development with a combined contract value of $40M. The below issues relate to Project Managements Position regarding delivery: Pipe order has been undertaken to mitigate risk of delay to forward project construction and is under way in phases with a future plan for 22/23 onwards; Packaging of projects for efficient delivery in progress.




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Department: Asset Maintenance



KPI Target

YTD KPI Achieved

Fleet - Light fleet is maintained in accordance with programmed maintenance service schedules % 95.00 95.00 Fleet - Heavy fleet, plant and equipment is maintained in accordance with programmed maintenance service schedules % 95.00 93.00

Fleet - Compliance with all Queensland Transport Statutory Regulations % 100.00 100.00 Fleet - Small equipment is maintained in accordance with programmed maintenance service schedules % 95.00 95.00 Operations - Programmed roads maintenance activities completed in accordance with schedule % 100.00 100.00 Operations - Road network customer requests completed within level of service timeframes % 95.00 98.00 Operations - Programmed stormwater maintenance activities completed in accordance with schedule % 100.00 100.00 Operations - Stormwater network customer requests completed within level of service timeframes % 95.00 96.80 Operations - Programmed maritime facilities maintenance activities completed in accordance with schedule % 100.00 100.00 Operations - Customer requests for marine related services completed within level of service timeframes % 95.00 95.00 Operations - Programmed parks maintenance activities (mowing and landscaping) completed in accordance with schedule % 100.00 100.00

Operations - Parks customer requests completed within level of service timeframes % 95.00 91.00 Operations - Programmed parks inspection activities (Full Park Inspection, All Assets) completed in accordance with schedule % 100.00 100.00

Building and Facilities - Graffiti removal requests completed in accordance with timeframes % 95.00 100.00 Building and Facilities - Programmed buildings and facilities maintenance activities completed in accordance with schedule % 100.00 25.00

Building and Facilities - Customer requests addressed within the set response time % 95.00 84.70

Performance Commentary Operations: Most activities in operations are completed on time, however, the only issue is Parks requests are behind the KPI which are mostly related to tree requests in the East. A change in Maintenance boundaries for trees to even up the workload across the Region has occurred along with additional tree internal resources should have a positive impact over the coming quarters. All other maintenance schedules are on track with no issues to report. Fleet: Servicing programs being undertaken for heavy, light and small equipment are in accordance with implemented maintenance




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schedules and manufacturers servicing specifications. A review of Fleets maintenance activities for the last quarter shows both heavy and light fleet reactive versus proactive maintenance reporting a 28% reactive and 72% proactive results. Fleets replacement programs are in progress for the 21/22 financial year with all assets on order and some plant starting to be delivered. Fleet will continue to monitor any COVID supply issues if any as they develop across the 3 categories. B&F Ops: Graffiti CSR on track at 100%. Building Operations WR/ CSRs are behind at 84.7 owing to increased absence (multiple Officers taking paternity leave impacting team capability). Also a review of the resources in the Building Ops area has been undertaken recently in light of the ever increasing Building stock and delivery portfolio. An outcome of the review will see additional resources being requested during the next budget round. Programmed maintenance is on track, no issues anticipated to meet KPI at completion of Q4.




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Department: Asset Management



KPI Target

YTD KPI Achieved

Asset Management- Asset Management Plans developed and approved in accordance with annual program - new or revised % 95.00 35.00

Performance Commentary Road Furniture AMP completed and waiting for next available Councillor briefing session (November). Remaining AMPs progressing as planned.




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Department: Emergency Management and Public Safety



KPI Target

YTD KPI Achieved

CCTV cameras and equipment to be fully operational % 95.00 97.60 CCTV footage requests processed within 5 business days % 95.00 93.18 Number of disaster management exercises conducted # 4.00 1.00 Compliance of Local Disaster Management Plan with Emergency Management Assurance Framework % 100.00 100.00 Number of hazard reduction activities (planned burns, mechanical fuel reduction or weed management) undertaken to reduce fire risk # 50.00 25.00

Percentage of Local Disaster Coordination Centre personnel who comply with Queensland’s Disaster Management Training Framework % 90.00 98.00

Percentage of Local Disaster Management Group members who comply with Queensland’s Disaster Management Training Framework % 90.00 91.00

Number of hours of security or CCTV related training undertaken # 350.00 44.00 Number of Security & Public Safety risk assessments undertaken # 50.00 13.00 Percentage of CCTV maintenance services completed % 95.00 91.48

Performance Commentary Fire Management hazard reduction program YTD - 20 planned burn and mechanical mitigation activities undertaken on 464 hectares of council owned land. This equates to 25 fuel management areas treated (target 50). Asset Protection Zone blocks treated - 1. Strategic Fire Advantage Zone blocks treated - 20. Land Management Zone blocks treated - 4. Disaster Management compliance with QFES Training Framework 91% (31 of 34) of LDMG members meet the minimum core training requirements to comply with the Queensland Disaster Management Training Framework (QDMTF) (meets target). 98% (56 of 57) of LDCC staff meet the minimum core training requirements to comply with the QDMTF. Security/CCTV Related Training Q1: 44hrs of 87.5hrs training completed this quarter (50.29%). YTD: 44 of 350hrs (12.57%).




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Status: Below target, however no Council wide training scheduled for Q1 and Q2. Security and Public Safety Risk Assessments (SPSRA) Q1: 13 of 12.5 SPSRAs (104%) completed this quarter. YTD: 13 of 50 completed (26%). CCTV Maintenance Services Q1: 709 of 775 services completed this quarter (91.48%). YTD: 709 services completed (target of 3100). CCTV Cameras operational Q1: 1418 cameras in total with 34 offline (97.60% for the quarter). YTD: 97.60% The CCTV fleet size has increased from 1386 to 1418 this quarter with completed projects including a fixed Licence Plate Recognition (LPR) camera at Lower King Street, Cribb Road Brendale (SPSC), Dohles Rocks Road Moreton Bay Rail Line and flood monitoring Dale Street, Burpengary. CCTV Footage Requests The Public Safety team received and processed the following CCTV footage requests in 2021/22. YTD: 88 (82 processed within 5 business days) - 93.18% QPS - 79 (74 processed within 5 business days) - 93.67% Internal - 9 (8 processed within 5 business days) - 88.89% External RTI requests - 0 (N/A) Disaster Management Exercises YTD - 1 of 4 exercises completed (target 4). Exercise Domino was a two-part desktop exercise delivered on 19 August with 60 attendees from the Recovery Sub-Groups; and 26 August with 28 attendees from the Moreton Recovery Group. The aim of the exercise was to familiarise participants with the recovery practices and tools and to assess the efficacy of these tools and practices in supporting a coordinated recovery. Council's Local Disaster Management Plan (LDMP) Council's LDMP is compliant with the Inspector-General Emergency Management's (IGEM) Emergency Management Framework (EMAF) as self-assessed on 31 July 2020. This self-assessment was undertaken by Council, QPS and QFES personnel and was provided to IGEM.




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Department: Cultural Services



KPI Target

YTD KPI Achieved

Customer satisfaction with library services and programs % 90.00 95.00 Number of exhibitions delivered by Council's galleries # 60.00 13.00 Number of exhibitions delivered by Council's museums # 12.00 2.00 Customer satisfaction with gallery exhibitions and programs % 90.00 95.00 Customer satisfaction with museum exhibitions and programs % 90.00 96.00

Performance Commentary Libraries: Customer satisfaction with Albany Creek, Strathpine and the Mobile Library was high at 95%. Our customers commented positively on the ability of staff to ensure their safety during COVID and their ongoing efforts to provide a welcome environment for visitors. Customers are also impressed with the range of children’s programming available and skill of the staff who deliver these sessions. Galleries: Galleries opened 13 exhibitions this quarter, including Fresh Eyes at Pine Rivers Art Gallery, Patricia Piccinini at Redcliffe Art Gallery and two exhibitions at Caboolture Regional Art Gallery - Country In Mind and IDEN-DEFY. Museums: Museums opened two exhibition this quarter: Making Do at Redcliffe Museum and On The Menu at Bribie Island Seaside Museum. Both exhibitions were developed by the museum team, and have previously featured at other Council museums.




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Department: Property Services



KPI Target

YTD KPI Achieved

Number of scheduled swimming pool compliance audits ( 12 per quarter) % 100.00 100.00 Number of scheduled QSEC compliance audits (1 per quarter) % 100.00 100.00 Usage of QSEC is within forecast rates % 90.00 100.00 Usage of MSEC is within forecast rates % 90.00 99.00 Number of scheduled MSEC compliance audits (1 per quarter) % 100.00 100.00 Number of scheduled caravan park compliance audits (7 per quarter) % 100.00 100.00 Occupancy of caravan parks is within forecast rates % 80.00 75.00 Tenancy rate of commercial/retail properties available for lease % 95.00 95.00 Tenancy rate of residential properties available for lease % 100.00 100.00 Number of scheduled Redcliffe Entertainment Centre compliance audits (1 per quarter) % 100.00 100.00 Usage of Redcliffe Entertainment Centre is within forecast rates % 90.00 78.00 Number of scheduled Hub Learning and Business Centre compliance audits ( 1 per quarter) % 100.00 100.00 Usage of Hub Learning and Business Centre is within forecast rates % 90.00 67.00

Performance Commentary Usage rates for the HUB, the Redcliffe Entertainment Centre and caravan parks have been affected by ongoing COVID restrictions




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Department: Customer Response



KPI Target

YTD KPI Achieved

Public Health and Local Laws customer requests responded to within required timeframes % 90.00 0.00 Regulated parking programs are completed as scheduled % 100.00 100.00 Food safety inspections are completed as scheduled % 100.00 100.00 Public immunisation programs are completed as scheduled % 100.00 100.00 Appeals and internal review applications are responded to within required time frames % 100.00 100.00 Customer satisfaction with call centre service % 95.00 95.17 Customer calls resolved at the first point of contact % 90.00 98.05 Customer satisfaction with Customer Service Centre service % 95.00 100.00 Customer enquiries resolved at the first point of contact % 90.00 93.88

Performance Commentary Customer Satisfaction and First Point of Contact - Call Centre and Customer Service Centre: Customer satisfaction and first point of contact resolution performance is above KPI for Q1. Public Health and Local Laws Customer Service Requests: Reporting on completion time frames for the quarter is currently unavailable. Regulated Parking programs: All programmed parking patrols scheduled were completed for Q1. Food Safety Inspections: A total of 302 food safety inspections were conducted during Q1. Immunisation Program: All 24 scheduled community immunisation clinics were delivered in Q1. Appeals and Internal Reviews: All appeals and internal reviews for penalty infringements were conducted within the required time frames.




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Department: Community Services, Sport and Recreation



KPI Target

YTD KPI Achieved

Participation in sport and recreation programs # 20,000.00 8,253.00 Percentage of available child care places filled at Birralee Child Care Centre % 95.00 95.00 Number of projects supported through Council’s community grants program # 120.00 95.00 Number of individuals supported through Council’s community grants program # 250.00 4.00

Performance Commentary During Q1 Birralee Child Care Centre maintained a 95% occupancy rate. Total projects supported during Q1 under Council's Community Grants Programs A total of 95 projects were supported under Council's Community Grants Programs in Q1. Projects funded under bi-annual Community Grants Facilities = 16 Projects funded under bi-annual Community Grants Activities = 8 Projects funded under the bi-annual Regional Economic Development Grant = 2 Projects funded under the Local Community Support Grant = 67 Projects funded under the bi-annual RADF Grant = 0 Projects funded under Council Annual Celebrations Grant (Seniors Month) = 2 Individuals supported during Q1 through Council's Community Grants Program A total of four individuals were supported through Council's grants programs in Q1. RADF Community Grants = 0 RADF Continue Creating = 0 Individual Achievement Grant = 4 (COVID has resulted in most state and national events being cancelled) Participation in Sport and Recreation Programs Q1 participation in Council's Sport and Recreation Programs totalled 8253 bookings from 759 activities delivered. Active Holidays: 2232 bookings from 138 activities Healthy & Active Moreton: 6021 bookings from 621 activities




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Department: Environmental Services



KPI Target

YTD KPI Achieved

Participation rate in environmental programs and activities % 95.00 72.00 Percentage of scheduled environmental assessments and monitoring completed % 100.00 100.00

Performance Commentary Council Environment Centres were open to public during Q1, seeing an increase in school excursions (711 students). Despite two short COVID related lockdowns visitation remained strong with 6,220 visitors. Three events were cancelled due to COVID lockdowns however other workshops proceeded with slightly lower attendance than expected. Forty-seven (47) flying fox roosts and twenty-four (24) ibis roosts were monitored during Q1, in accordance with colony management plans.




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Department: Development Services



KPI Target

YTD KPI Achieved

Application for Higher Risk Personal Appearance Services decided within statutory timeframes % 90.00 100.00 Development Application (Making a Material Change of Use) decided within statutory timeframes % 90.00 84.00 Development Application (Carrying out Operational Works) decided within statutory timeframes % 90.00 98.00 Lodgements of privately certified Building approvals acknowledged within statutory timeframes % 90.00 100.00 Plumbing (Standard) Applications decided within statutory timeframes % 90.00 25.00 Development Application (Reconfiguring a Lot) decided within statutory timeframes % 90.00 88.00 Development Application (Carrying out Operational Works) inspections completed within 2 business days (or as requested by the applicant, if later) % 90.00 100.00

Request for approval of plan of subdivision decided within statutory timeframes % 90.00 100.00 Change Application (Minor Change) decided within statutory timeframes % 90.00 46.00 Change Application (Change Other Than a Minor Change) decided within statutory timeframes % 90.00 33.00 Compliance Certificates (Compliance with a condition of approval) decided within 20 business days % 90.00 70.00 Planning & Development Certificates requested decided within statutory timeframes % 90.00 66.00 Plumbing (Fast Track) Applications decided within statutory timeframes % 90.00 86.00 Plumbing Inspections completed within statutory timeframes (or as requested by the applicant, if later) % 90.00 100.00 Concurrence Agency Referrals responded to within statutory timeframes % 90.00 83.00 Request for Investigation of a Potential Development Offence resolved within 40 business days % 90.00 100.00 Application for a Food Business decided within statutory timeframes % 90.00 100.00

Performance Commentary Development activity within the Moreton Bay region remains at extraordinarily high levels due to industry and market confidence. Development activity is expected to remain strong based on industry feedback and continued enquires, particularly in the greenfield residential market. Team performance maintains a relatively high standard whilst working through ongoing system performance constraints. Work continues on system refinements to improve user experience and productivity.




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Department: Strategic Planning and Place Making



KPI Target

YTD KPI Achieved

Planned internal activities and projects completed % 90.00 100.00

Performance Commentary Planning Scheme Amendment: At its meeting on 23 June 2021, Council endorsed the 'Reshaping our Region's planning', which the Planning Scheme 2016 reset program forms part of. Investigations have progressed in relation to the Next Generation Neighbourhood Precinct, Off-street parking ratios review, Secondary dwelling review, Student accommodation design review, and the Narangba Innovation Precinct Study. Neighbourhood and Precinct Planning: The Kallangur - Dakabin Neighbourhood Plan was successfully launched on 12 July 2021. This project is continuing to progress through Phase 2 (Project launch and building understanding) and preparing to commence Phase 3 (Visioning, strategies and priorities) as planned. Regional Growth Management Strategy: Provided inputs into drafting of goals and outcomes relating to the Regional Growth Management Strategy, for the purposes of upcoming community engagement on the new draft Corporate Plan. Growth Areas Planning: The plan making process for the NDP1 amendment has progressed from State interest review and public consultation and is awaiting Ministerial approval for commencement. Further land use and infrastructure planning for the greater Caboolture West area has continued. Investigations for a proposed PDA declaration for the North Harbour Marina are continuing. Council endorsement on 15 September 2021 to request the (State) Planning Minister to approve a Temporary Local Planning Instrument for Morayfield South growth area as an urgent planning intervention. Regional Planning & Growth Monitoring: Work on the urban areas employment lands investigation and housing needs investigation are progressing. The investigations will inform Council's assessment of the State government's annual Land Supply and Development Monitoring report and early preparations for a new planning scheme. Urban Design & Place Making: At its meeting on 23 June 2021, Council endorsed the 'Reshaping our Region's planning', which the 'Great Places (Urban Design and Place Making) Program' formed part of. The 'Township Character and Heritage Investigation' and 'Moreton Bay Region Place Identity Study' projects have commenced with initial project scoping and investigations.




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Department: Environment and Sustainability Policy and Planning



KPI Target

YTD KPI Achieved

Planned activities and projects completed % 95.00 11.70

Performance Commentary Biodiversity Planning: Biodiversity Planning has provided support to the Strategic Planning & Place Making Dept ‘Reshaping our Region’s Planning’. Additionally, investigations have progressed for the inclusion of an Environmental Values review as part of the Planning Scheme 2016 reset program. Planning for design and delivery of several EPID projects has commenced, including the Sea Turtle Sensitive Areas Lighting Retrofit Project, Samford Fish Passage Remediation Project. The Environmental Offset Program continues with a reconciliation of the obligation and developer contributions, and analysis of priority sites progressing in advance of detailed design. The Land Buy Back for Environmental Purposes Program continues with the completion of a whole of region analysis and prioritisation nearing completion. Sustainability Planning: Background research, project planning and internal consultation to support preparation of a Regional Environment & Sustainability Strategy is well underway. The Environmental Management System project is on track following an internal review process. Natural Hazards Planning: The project to review the State Government's Bushfire Prone Area Mapping layer against local conditions is on track.




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Department: People, Culture and Safety



KPI Target

YTD KPI Achieved

Reduction in Total Recordable Injury Frequency Rate (TRIFR) % 20.00 -33.00 Voluntary turnover less than annual target % 8.00 11.10 Grievances finalised within 21 days % 80.00 100.00

Performance Commentary Total Recordable injuries has increased in the past three months from 17 to 22.7. The increase has seen a return to pre-pandemic levels of injuries recorded within the Council, In part the increase can be attributed to an increase in reporting on injuries allowing MBRC to undertake an analysis of the trends and identify interventions to better manage such situations. Currently we are undertaking job task analysis on the high-risk roles to identify precursors for potential injury. Voluntary turnover has increased to 11% from 8% over the past three months. The strong economic recovery has meant there are greater job opportunities across many sectors with the unemployment rate dropping from 4.9% to 4.5% in the past three months, which has a correlated effect on turnover rates. All grievances were reviewed and completed within the 21 day timeframe this quarter.




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Department: Information and Communication Technology



KPI Target

YTD KPI Achieved

Availability of corporate information systems during business hours % 99.00 99.91 Internal customer satisfaction with corporate information systems % 90.00 88.75 Availability of council's website % 99.00 99.38

Performance Commentary Website total outage 3 hours 18 min (36 minutes during business hours). 16 surveys submitted, 2 surveys with below satisfied response.




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Department: Governance and Executive Services



KPI Target

YTD KPI Achieved

Compliance with statutory and corporate requirements for Council meetings and decision making % 100.00 100.00 Council policies are current and reviewed within stated timeframes % 90.00 75.00 Complaints are responded to within stated timeframes and in accordance with the complaints framework % 90.00 60.00 Council’s Fraud and Corruption Control Group meets quarterly # 4.00 0.00 Council's corporate risk register is current and extreme and high risks are reported in accordance with the ERM framework % 100.00 0.00

Performance Commentary Council meetings and decision-making: All meeting notices were distributed within required time frames and agenda availability to Council and the general public has been in accordance with legislation. Council conducted its first Community Council Meeting at Samford on 15 September 2021 in line with the Council resolution at the Post-Election Meeting on 29 April 2020 (Page 20/611), following various Covid-19-related delays. Council Policies: Council's Corporate Policy Register was reviewed this quarter and is current. Review dates for a number of policies expired following the end of financial year, with these policies now under review. Overall, a total of 25 corporate policies are scheduled for review with 12 remaining to be converted to directives in line with Council’s resolution on 9 December 2020. Complaints: Council continues to improve the efficiency and effectiveness of its complaint management process. Council’s Complaint Management Register for stage three internal reviews is current. A number of stage three complaint investigations have been slowed due to their complex nature. There remain challenges with tracking and reporting stage one and two complaints across Council due to changes to Council’s electronic record keeping systems and employee awareness and education on complaint handling and recording. Fraud and Corruption Control Group: There was no planned activity this quarter. Council's Fraud Incident Register is current and a Q1 Fraud Incident Update will be provided to the Fraud and Corruption Risk Control Group in October 2021. Corporate Risks: There was no planned activity this quarter. Council's Corporate Risk Register is current and a Q1 Risk Management Report will be presented to the Risk Management Group and Audit Committee next quarter.




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Department: Accounting Services



KPI Target

YTD KPI Achieved

Obtain an unmodified external audit opinion for 2020/21 % 100.00 0.00 Liquidity - Target working capital ratio to be greater than 3.00 # 3.00 3.81 Liquidity - Target cash expenses cover to be greater than 6 months # 6.00 48.28 Fiscal Flexibility - Target interest cover to be greater than 6 months # 6.00 13.32

Performance Commentary The 2020/21 audit will be finalised in Q2. The liquidity and fiscal flexibility ratios are very strong at the end of the first quarter and exceed the target.




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Department: Financial Operations



KPI Target

YTD KPI Achieved

Amount of outstanding rates (excluding prepayments) at the end of each quarter % 3.00 6.08

Performance Commentary Rate arrears have risen slightly, up from 5.81% last quarter. This is due in part to the due date for the quarterly rates being amended due to the lockdown early in the quarter. In addition, collection activities were not actively undertaken during the quarter in part due to lockdowns.




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Department: Community Engagement



KPI Target

YTD KPI Achieved

Community Engagement Framework - Council endorsement of final framework % 100.00 0.00 Consultation summary reports on all community engagement projects completed % 100.00 100.00

Performance Commentary Development of the Community Engagement Framework has commenced and is on track for completion in the current financial year. Consultation summary reports for all projects in the current quarter have been completed.




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Department: Procurement



KPI Target

YTD KPI Achieved

Purchase Order compliance % 80.00 96.00 Strategic Contracting - Council endorsement of approach % 100.00 0.00 Procurement Policy incorporating Local Preference updates - Council endorsement of the Policy % 100.00 0.00

Performance Commentary The move to Strategic Contracting is on track with a great deal of foundational work occurring. The review of the local preference initiative and Procurement Policy is nearing completion. The proposed changes have been socialised and tested internally.




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Documents

Operational Plan 2021-2022 Quarterly Performance Report