Operational network and history

1.2.114/02/2014

At the Directorate

1.2.214/02/2014

DDG CP reports to DG Posts for Corporate planning and Member Planning for Postal Operations

Operational network

1.2.314/02/2014

Operational Network

1.2.4

Directorate

Circle Office/RO

Divisional Office

Head Office-1

Sub Office-1

Branch Ofifice-1 Branch Office-2

Sub Office-2

Head Office-2

14/02/2014

Example

1.2.5

Directorate-Delhi

Karnataka Circle/SK Region

Mysore Divisional Office

Mysore HO

Ittigegud SO

Chamundi Betta BO Varuna BO

PTC Campus SO

Saraswathipuram

14/02/2014

Administrative Set up

POSTAL DIRECTORATEDG (P)

NEW DELHI

POSTAL CIRCLECPMG

CIRCLE OFFICE

REGIONAL OFFICEPMGRO

POSTAL DIVISION

SSPOs/SPOs

POSTAL SUB DIVISIONASPO/IPO

RMS DIVISIONSSRM/SRM

RMS SUB DIVISIONASP/IP

POSTAL STORE DEPOTSUPERINTENDENT

MAIL MOTOR SERVICEMANAGER

CIRCLE STORES DEPOT

SUPERINTENDENT

1.2.614/02/2014

Example

POSTAL DIRECTORATEDG (P)

NEW DELHI

KARNATAKA CIRCLECPMG

BANGALORE

SK REGIONPMG

BANGALORE

MYSORE POSTAL DIVISONSSPO

MYSORE

MYSORE EAST SUB DIVISIONASP

LAKSHMIPURAM

KR NAGAR SUB DIVISIONIP

KR NAGAR

MANDYA POSTAL DIVISIONSPO

MANDYA

RMS Q DIVISIONSRM

BANGALORE

RMS Q 2 SUB DIVISIONIP

MYSORE

RMS Q1 SUB DIVISIONIP

BANGALORE

BG REGIONPMG

BANGALORE

NK REGIONPMG

DHARWAD

1.2.714/02/2014

Accounting Net work of POsPostal Account office

Responsible for incorporating account of all HOs in circle

Head Post OfficeSupplies cash, stamp, IPOs, certificates,

passbooks, recpt bks

Head Post OfficeConsolidation of account of

subordinate offices

Sub Post Office SO is placed in account with HO

Branch Post OfficeHaving limited powers of

Saving Bank and Booking of postal articles

Branch Post OfficeCan be directly under Sub Office which is called its

Account Office

Sub Post OfficeSubmits its Daily A/C to Head Post

Office

Branch Post OfficeSubmits Daily Account to its

account office i.e. SO

Branch Post OfficeSub account branch of account office monitors its functioning

Sub Post OfficeConsolidate the transactions of BO

also into its accounts

Head Post OfficeSubmits returns and accounts to

concerned PAO

1.2.814/02/2014

Mail Office – Operational Structure

1.2.9

Record Office

Head Record Office Sub Record Office

Mail Office

Sorting Mail Office

Sections

Transit Mail Office

Record Office

Sections

14/02/2014

Operational Structure - Example

1.2.10

Record Office

Head Record OfficeRMS ‘HB’ Division(Hubli)

Sub Record Office‘HB’ Dn. Belgaum

Mail Office

Sorting Mail OfficeBelgaum Sorting

Section HB-32 Belgaum-Harihar

Transit Mail OfficeBelgaum BS TMO

Record Office HB Dn. Sholapur

Sections HB-10, Sholapur-Guntakal

HB-2, Sholapur-B’lore

14/02/2014

Mail Office

• There are 2 Kinds of Mail Office1. Sorting Mail Office

• Deals with contents of mail bags addressed to it as well as closed forward bags without opening them

• Head Sorting Assistant is in charge of Sorting Mail Office. Mail office situated at R.S. are designated by the name of the R.S. followed by the letter RMS i.e. XXX RMS, Example, Lucknow RMS

• While those not located at R.S. are designated as Sorting Office i.e. XXX Sorting, Example, Panvel Sorting

2. Transit Mail Office• Deals only with closed bags• Mail Guard or Mail Agent is in charge of TMO• They are named as XXX BSTMO if located in Bus Station, Example,

Bangalore Bus Station TMO• They are named as XXX APTMO if located at Airport, Example, Chennai

Air Port TMO14/02/2014 1.2.11

Sorting Mail Office

• Based on the specific kind of work, Sorting Mail Offices are of the following kinds– Sorting Office

• Deals with all kinds of Postal article.• Sorting offices have 4 branches

1.2.12

Branch In Charge

Mail Mail S.A./ Mail Agent

Sorting Sorting Assistant

Registration Registration Stg. Assistant

Parcel Parcel Stg. Assistant

14/02/2014

Sorting Mail Office

– Packet Sorting Office: • Deals with any second class unregistered mail

– Registered Packet Sorting Office: • Deals with only second class registered articles

– Press Sorting Office: • Deals with registered newspapers and periodicals

• Note : Depending upon the volume of mail different classes of sorting office will be functioning in a city

1.2.1314/02/2014

Types of Record offices

• There are 3 types of record offices

1. Head Record Office– There is only one HRO in a Division – The Mail Offices and Sections of Divisional headquarters

are attached to HRO. – It is a stationary office of RMS & their Section– Staff arrangement for the Mail offices & Sections attached

to it – It prepares salary and contingent bills for the entire division

and maintains accounts connected with it – The officer in charge of HRO is called Head Record Officer

1.2.1414/02/2014

Types of Record Offices

2. Sub Record Office– A Sub Record Office is a stationary office of RMS– It is situated at the same station as a mail office. A Sub

Record Office may or may not have sections attached to it– Staff arrangements of the mail office and sections

attached to it– SRO supplies forms, stationary, bags etc to the Mail Office

and Sections if any, attached to it– SRO checks the work paper and places them on record– The official in charge is called Sub Record Officer

1.2.1514/02/2014

Types of Record Offices

3. Record Office– Record office is a stationary office of RMS – The Record Office is situated at a place other than H.Q– Only sections are attached to it– It supplies forms, bags and stationery to the Sets of

Sections.– In addition, Record Office files the work papers of Sets and

Sections attached to it and places them on record for specified period

– The official in charge of Record Office is called Record Officer

1.2.1614/02/2014

Sets Of Mail Office

• Night Sets– Set which works throughout the night does not

function on the next day/night. – Another night set with same set number, same

timings and same mail and sorting pattern will work on next night.

– These sets are suffixed with words Batch-A and Batch-B after their set number.

– E.g. Mysore Sorting Set No.2 Batch AMysore Sorting Set No.2 Batch B

1.2.1714/02/2014

Section

• Section is a travelling office of the RMS working on railway lines, dealing with sealed bags only.

• Mail Agent or Mail Guard is the In charge.• Sections are numbered serially and designated

by the name of the RMS division followed by serial number.

• Thus Q-31 denotes a Section of ‘Q’ division– Between Bangalore & Harihar

1.2.1814/02/2014

National Sorting Hub

• The Processing of Speed Post articles is done at Sorting Hubs

• There are 2 types of Sorting Hubs1. National Sorting Hub (NSH)

Nomenclature of National Sorting Hub is NSH XXX

Ex : NSH Mysore, NSH Bhopal

2. Intra-Circle Hub (ICH) Nomenclature of Intra-Circle Hub is ICH XXX

Ex : ICH Bikaner

1.2.1914/02/2014

89 National Sorting hubs and 147 Intra circle Hubs are functioning to process the speed post articles

Post offices will be mapped to the National Sorting Hub. POs will close TD and NTD bags to their parent NSH Some POs will be mapped to both National Sorting hub and

Intra circle hub These POs will close a bag to the intra circle hub in addition to

the TD and NTD bag to the parent NSH. All the articles deliverable under parent NSH jurisdiction are

TD article and articles addressed to places outside the jurisdiction of their parent NSH are NTD articles.

National Sorting Hub

2.10.2014/02/2014

Parcel Sorting Hub

• The processing of parcels is done at the Parcel Sorting Hubs

• 86 L1 –Parcel Sorting Hubs and 241 L2-Parcel Sorting Hubs are functioning

2.10.2114/02/2014

Bag Office

• Every Departmental Post Office is identified as Unit Bag Office (UBO)

• Minimum/maximum bag balances for UBOs fixed once in a year by the Superintendent of Post Offices – Memo of authorised bag balances

• POs maintain a day bag book and submit a daily bag balance report (Annexure-C) to its District Bag Office

4.2.2214/02/2014

Bag Office

• The jurisdictional RMS (SRO/HRO) works as District bag office

• POs get bags from DBO & send excess bags to DBO

• Circle Bag Office - The Postal Stores Depot situated at the Headquarters of Postal Circle is identified as Circle Bag Office

• CBO carries out inspection of UBO/DBOs

4.2.2314/02/2014

Annexure - C

4.2.2414/02/2014

Material Management

• Stamps and Certificates

1.2.25

CSD

HO

SO/AO

BO

IND

ENT SU

PPLY

14/02/2014

Material Management• Forms/Stationery supply

– HO/SO will place the indent directly to the PSD (SK-2 form)– PSD will supply the stock directly to the PO, if it is approved as per the master

schedule issued by the Head of the Circle– BO will receive the supply through the Account office

1.2.26

PSD

SO

BO-1 BO-2

HO

14/02/2014

India Post Logo

1.2.2714/02/2014

India Post Logo

• India Post logo a visual link in communication• It’s the corporate identity of India Post• Wings show conscious efforts to maintain continuity of

communication• Its represents dynamism, Speed, elevation, aspiration and

action• Bhartiya Dak in Hindi & India Post in English depicts

corporate name• Red colour its traditional association with postal services &

embodies passion, power & commitment• Yellow communicates hope, joy & happiness

1.2.2814/02/2014

History – Pigeon to Plane

1.2.2914/02/2014

History – Pigeon to Plane

• Use of pigeon in the reign of Mughal Raj• Messengers were used by many kingdoms to

convey message: Runners (carrying spear with bell)

• India Post the oldest organization came into existence in 1854 i.e. 158 years old

1.2.3014/02/2014

History

• Rest Houses located in town areas were known as Dak Bungalows

• In the British Era, Collector used to hand over charge of district to the Postmaster

• Postal Services service started to use the service of railways since 1854 i.e. with starting of Railway service from Thane to Mumbai for carrying mail

1.2.3114/02/2014

History

• 1911 – India becomes the first country to carry mail by air from Allahabad to Naini (18-02-1911)

• 1972 – Introduction of PIN code number• 1986 – Introduction of Speed Post• 1995 – Introduction of VSAT money order system

and RPLI• 2008 – Commissioning Project Arrow• 2010 – Introduction of MNOP• 2012 – India Post 2012 project launched

1.2.3214/02/2014

India Post - Today

• Project Arrow – Making Post Office the window to the world for the common man

• Mail Network Optimization Project- optimizing the mail network from collection to delivery

• IT modernization project – India Post 2012 which is aimed at providing robust IT solution including infrastructure and applications

1.2.3314/02/2014

2008-09 2009-10 2010-11 2011-12 2012-13 2013-140

2000

4000

6000

8000

10000

12000

5862.3 6266.76962.3

7899.4

9366.5

10720.9REVENUE of DOP

Year

Amount(Crores)

Revenue Of The Department

Expenditure of the Department

2008-09 2009-10 2010-11 2011-12 2012-13 2013-140

2000400060008000

1000012000140001600018000

9455.41

12908 13307.95 13705.2714792.4

16203.3Expenditure Of DOP

Year

Amout(In crores)

1.1.35

Deficit

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14

-7000

-6000

-5000

-4000

-3000

-2000

-1000

0

-3593.08

-6641.3-6345.62

-5805.92-5425.9 -5482.4

Year

Deficit in crores

1.1.36

Let us introspect

• What is the need of hour today?– Decrease the operational cost-Is it possible?– It will affect operational efficiency– Increase the revenue-Yes possible– But how?

1.2.3714/02/2014

Mail Traffic at a glance Year

IN Crore

2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Unregistered mail

619.13 634.27 614.65 615.76 577.87 541.63

Registered mail

19.98 19.82 19.58 17.79 19.11 17.93

Premium Products

18.37 21.86 24.75 28.27 40.20 45.98

1.1.3814/02/2014

Mail Traffic (In Crore)

2007-08

2008-09

2009-10

2010-11

2011-12

2012-13

0

100

200

300

400

500

600

700

Mail Traffic

Unregistered mailRegistered MailPremium Products

Year

Axis Title

1.1.39

Mail Traffic (In Crore)

2007-08 2008-09 2009-10 2010-11 2011-12 2012-130

100

200

300

400

500

600

700 Unregistered mail Registered Mail Premium Products

1.1.40

Savings Bank Scheme

2007-08 2008-09 2009-10 2010-11 2011-12 2012-130

50000000

100000000

150000000

200000000

250000000

300000000

350000000

Savings Bank Scheme

Year

No

of a

ccou

nts

1.2.41

Remuneration from Savings Bank/SC

14/02/2014 YRM, PTC, Mys-10 1.1.42

Actuals 2009-10 Actuals 2010-11 Actuals 2011-12 Actuals 2012-13 Actuals 2013-140.0

1000.0

2000.0

3000.0

4000.0

5000.0

6000.0

7000.0

Remuneration from Saving Bank /Saving Certificates

Amount in Crores

PLI/RPLI as on 31-03-2013

1.2.43

Claims settled in PLI/RPLI during 2012-13

1.1.44

Personnel Strength as on 31/03/2013

Category Strength

Group A 665

Group B Gazetted 3773

Group B Non-Gazetted 4758

Group C 164233

MTS 29273

GDS 263599

1.1.45

Practice

• Exercise 1.2.1

1.1.4614/02/2014