OpenSAP Sustainability Week 1 the Business Case for Sustainability

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  • 7/24/2019 OpenSAP Sustainability Week 1 the Business Case for Sustainability

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    Week 1 Unit 1:

    Welcome

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    2014 SAP AG or an SAP affiliate company. All rights reserved 2Public

    WelcomeObjective

    We want to give you the tools to:

    Articulate a sustainable strategy

    for an organization.

    Make the business case

    for sustainability. Embed sustainable principles

    in an organization.

    Leverage IT to execute them.

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    2014 SAP AG or an SAP affiliate company. All rights reserved 3Public

    WelcomeWhy Does SAP Do This?

    Were passionate about it.

    Just like you.

    Weve avoided260 million in

    energy-related cost over five years.

    Sustainability software has become

    an important part of our business.

    Weve had great successes and we

    struggled.

    Its time to share our learnings.

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    2014 SAP AG or an SAP affiliate company. All rights reserved 4Public

    WelcomeDefinitions of Sustainable Development (1/4)

    Hans Carl von Carlowitz (1713)

    Long-term, responsible use of

    resources

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    2014 SAP AG or an SAP affiliate company. All rights reserved 5Public

    WelcomeDefinitions of Sustainable Development (2/4)

    Brundtland Commission, UN (1987)

    Meet the needs of the present without

    compromising the ability of future

    generations to meet their own needs.

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    2014 SAP AG or an SAP affiliate company. All rights reserved 6Public

    WelcomeDefinitions of Sustainable Development (3/4)

    Hasna Vancock (2007)

    A continually evolving process that

    resolves the conflict between the

    competing goals of economic

    prosperity, environmental quality, and

    social equity (paraphrased)

    Profit

    People Planet

    Competing Goals?

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    WelcomeDefinitions of Sustainable Development (4/4)

    SAP (2009)

    Balance short and long-term

    profitability by holistically managing

    economic, social, and environmental

    risks and opportunities.

    Profit

    People Planetriple

    Win

    Triple bottom line

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    WelcomeWhy sustainability and innovation are connected

    "We can't solve problems by using

    the same kind of thinking we used

    when we created them.

    Albert Einstein

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    WelcomeThe Sustainability Challenge Inspires Innovation

    Sustainability can help organizations:

    Reduce risk

    Enhance brand value

    Reduce cost

    Attract the best talent

    Create competitive advantage

    Tap into new markets

    Remain relevant to investors

    Launch new business models

    Design Thinking

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    WelcomeCourse Structure

    Weeks 1 through 6

    Several videos and self-tests

    One weekly assignment

    ( online test)

    Online forum(collaborate, ask questions)

    day of effort each week

    Week 7

    Final exam ( online test)

    Record of Achievement Collect at least 50% of the total points

    available in all online tests during the

    course

    Week 1

    Business

    Case for

    Sustainability

    Video 1

    Video 2

    Video n

    Weekly assignment

    Self test 1

    Self test 2

    Self test n

    Week 7 Final Exam

    Week 2 Sustainable Strategies

    Week 3 Sustainable Processes

    Week 4 Sustainable Processes

    Week 5 Stakeholder Engagement

    Week 2 Sustainable StrategiesWeek 6 Sustainability Reporting

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    Thank you

    Contact information:

    [email protected]

  • 7/24/2019 OpenSAP Sustainability Week 1 the Business Case for Sustainability

    12/54 2014 SAP AG or an SAP affiliate company. All rights reserved 12Public

    2014 SAP AG or an SAP affiliate company.

    All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or an

    SAP affiliate company.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG

    (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epxfor additional

    trademark information and notices.

    Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

    National product specifications may vary.

    These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,

    and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG or

    SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and

    services, if any. Nothing herein should be construed as constituting an additional warranty.

    In particular, SAP AG or its aff iliated companies have no obligation to pursue any course of business outlined in this document or any related

    presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAPAGs or its affiliated

    companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be

    changed by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

    promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertaintiesthat could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

    statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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    Week 1 Unit 2:Root Causes

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    Root CausesIntroduction

    Why such focus on sustainability?

    Whats different now?

    How does it impact business?

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    Root CausesPopulation Growth

    Nine billion people by 2050

    Size of the middle class triples

    Impact

    Urbanization Consumption catch-up

    Resource scarcity

    Geopolitical tensions over water, rareearths, oil, gas, and so on

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    Root CausesEconomic Growth

    50% increase in energy consumption

    by 2030

    40% increase in price volatility of

    commodities since 1990s

    Impact

    Economies grow faster than energyand resource efficiency gains

    New energy technologies(fracking, solar, wind, biogas)

    More conventional power plants

    Climate change

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    Root CausesLinear Value Chains

    From 1.3b tons today to 2.2b tons of

    municipal solid waste by 2025

    Only ~30% of resources are recycled

    Impact

    Supply at risk

    Increased land use by landfills

    Cost of $375 billion to manage wasteby 2025 (almost double from 2010)

    5% of global greenhouse gasemissions caused by wastedecomposition

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    2014 SAP AG or an SAP affiliate company. All rights reserved 6Public

    Root CausesIncreased Risk Through Complexity

    To satisfy demand, increasingly

    risky practices are applied

    Impact

    Catastrophic events happen

    Thousands of new environmentaland safety-related governmentregulations per annum (p.a.)

    Cost and risk of compliance

    Forced supplier transparency

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    2014 SAP AG or an SAP affiliate company. All rights reserved 7Public

    Root CausesUbiquitous Information Exchange

    1+ billion people in social networks

    1 billion smart phones by 2017

    Impact

    Everyones a news reporter News travels everywhere, instantly

    Brands at risk

    Consumer behavior changes(Lifestyle of Health and Sustainability)

    Public awareness/NGO pressure

    Employability

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    Thank you

    Contact information:

    [email protected]

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    2014 SAP AG or an SAP affiliate company. All rights reserved 9Public

    2014 SAP AG or an SAP affiliate company.

    All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or anSAP affiliate company.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epxfor additionaltrademark information and notices.

    Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

    National product specifications may vary.

    These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG orSAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products andservices, if any. Nothing herein should be construed as constituting an additional warranty.

    In particular, SAP AG or its aff iliated companies have no obligation to pursue any course of business outlined in this document or any relatedpresentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAPAGs or its affiliatedcompanies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may bechanged by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

    promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertaintiesthat could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-lookingstatements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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    Week 1 Unit 3:Sustainable Value Creation

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    2014 SAP AG or an SAP affiliate company. All rights reserved 2Public

    Sustainable Value CreationWhy CEOs Care About Sustainability

    12%

    15%

    27%

    38%

    41%

    47%

    49%

    69%

    Investor/shareholder pressure

    Impact on business (e.g., water, food,poverty, infrastructure)

    Governmental/regulatory environment

    Employee engagement and recruiting

    Personal motivation

    Consumer/customer demand

    Potential for revenue growth/costreduction

    Brand, trust, and reputation

    Source: The UN Global Compact-Accenture CEO Study on Sustainability 2013

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    2014 SAP AG or an SAP affiliate company. All rights reserved 3Public

    Sustainable Value CreationNike

    Early 1990s

    Global negative TV footage on sweatshopsand child labor

    Significant revenue loss

    Company valuation cut in half

    From compliance and risk focus to

    opportunity for innovation

    Established CSO

    Seven principles Designs for the

    Environment

    Sustainable supply chain/waste reduction

    Result

    Back to No.1 athletic footwear maker

    Highly ranked in sustainability indices

    Frontrunner for sustainability initiatives

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    2014 SAP AG or an SAP affiliate company. All rights reserved 4Public

    Sustainability at the core of value creationWalmart

    Early 2000s

    30% stock price drop with new CEO

    Growth falling behind competitors

    Discrimination lawsuits

    Cost of compliance violations

    The turning point

    Convinced member of founder family

    Convergence with strategy analysis

    Result

    Global impact on billions of shoppers Democratized whole sustainability idea

    Sustainability standard for suppliers

    Big numbers with small measures

    Significant margin contribution

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    2014 SAP AG or an SAP affiliate company. All rights reserved 5Public

    Sustainability at the core of value creationGeneral Electric

    2004

    Strong customer demand to considerenergy and ecology in six GE corebusinesses

    Reduced innovation speed

    GE research confirmed external trends

    The difference: Jeff Immelt (CEO)

    Understands dramatic change is required

    Clear targets on growth and innovation

    Result $20+ billion annual revenues from highly

    profitable ecomagination products

    Program catalyzes sustainable productdesign across all product lines

    Staying ahead and influencing regulations

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    Sustainable Value CreationBP

    Early start

    Beyond Petroleum rebranding in 2000

    Increase in brand value and employability

    NGO criticism (greenwashing) in 2005

    Deepwater Horizon accident Damage to brand and revenue streams

    Loss of 50% stock value in three months

    Sales of parts of the business to pay forlegal consequences and cleanup

    Implications Renewed focus on business risk and the

    cost of compliance

    Ongoing quest to increase resourceproductivity and value chain efficiency

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    2014 SAP AG or an SAP affiliate company. All rights reserved 7Public

    Sustainable Value CreationFive Leading Questions That Help Articulate Your Sustainable Strategy

    What are our broad aspirationsand theconcrete goalsagainst which we canmeasure our progress?

    Across the potential field available to us,

    where will we playand not play?

    In our chosen place to play, how will wewinagainst the competitors there?

    What capabilitiesneed to be built andmaintainedto win in our chosen

    manner?

    What management systems arenecessary to operate, build, andmaintain the key capabilities?

    Source: Roger Martin, HBR Blog Network, 2010

    Transform SAP into

    a sustainability

    role model

    Lead the market of

    sustainabilitysoftware

    For our

    customers

    In our own

    company

    Innovate

    Sustainability

    Help the world run better

    and improve peoples life

    Source: SAP, 2009

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    Thank you

    Contact information:

    [email protected]

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    2014 SAP AG or an SAP affiliate company. All rights reserved 9Public

    2014 SAP AG or an SAP affiliate company.

    All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or anSAP affiliate company.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epxfor additionaltrademark information and notices.

    Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

    National product specifications may vary.

    These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG orSAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products andservices, if any. Nothing herein should be construed as constituting an additional warranty.

    In particular, SAP AG or its aff iliated companies have no obligation to pursue any course of business outlined in this document or any relatedpresentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAPAGs or its affiliatedcompanies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may bechanged by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

    promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertaintiesthat could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-lookingstatements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

    http://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epx
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    Week 1 Unit 4:

    Engaging Top Management

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    Engaging Top ManagementWhats the Trigger Point forAction?

    Perception (intangibles)

    Issues with PR, disasters or accidents,

    talent acquisition, employee engagement

    Purpose, policies, NGO dialogue, reporting

    Profitability (revenue, cost) Declining revenues, lack of innovation,

    shareholder pressure, compliance req.

    Drive efficiency, invest in product or

    process innovation

    Prosperity (survival, long term risk)

    Systemic industry challenges

    Business model change, new markets

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    Engaging Top ManagementYour To-Do-List Before Going for Management Approval (1/2)

    1. Establish a sense of urgency

    Perception, profitability, prosperity?

    Analyze the status quo and future

    implications on products, markets,

    competitors, risks, trends, externalities,

    stakeholder expectations Explain the consequences

    (also of non-action)

    2. Create the guiding coalition

    Educatefact based

    Include CEO influencers

    Use existing movements and expertise

    Source: Leading change, J.P. Kotter

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    Engaging Top ManagementYour To-Do-List Before Going for Management Approval (2/2)

    3. Develop a vision and strategy

    A bigger purpose

    Size the opportunity

    Outline the risks

    Project impact on

    business model

    product portfolio

    triple bottom line

    shareholder value

    brand,

    4. Empower broad-based action Organizational set up, skills

    Financial needs (budgets, M&A)

    Milestones, targets, communication plan

    Source: Leading change, J.P. Kotter

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    Engaging Top ManagementTips and Tricks

    Once you have approval

    Communicate the change vision

    Generate short-term wins

    Use wins to produce more change

    Anchor new approaches in the culture

    Timing is everything

    New CEO

    Company crisis

    Compelling industry event

    Document decisions thoroughly Management changes over time

    Source: Leading change, J.P. Kotter

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    Thank you

    Contact information:

    [email protected]

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    2014 SAP AG or an SAP affiliate company. All rights reserved 7Public

    2014 SAP AG or an SAP affiliate company.

    All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or an

    SAP affiliate company.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG

    (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epxfor additional

    trademark information and notices.

    Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

    National product specifications may vary.

    These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,

    and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG or

    SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and

    services, if any. Nothing herein should be construed as constituting an additional warranty.

    In particular, SAP AG or its aff iliated companies have no obligation to pursue any course of business outlined in this document or any related

    presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAPAGs or its affiliated

    companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be

    changed by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

    promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertaintiesthat could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

    statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

    http://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epx
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    Week 1 Unit 5:Organizational Setup for

    Sustainability

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    Organizational Setup for SustainabilityOrganizational Structures Usually Change Over Time

    Line or staff organization

    Central decisions

    Influence from the top

    Lack of reach in big company

    Matrix organization Bilateral decisions

    Embed sustainability in company

    Potential conflict, misalignment

    Networked organization

    Collaborative decisions

    Great reach even in big company

    Hard to gain traction

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    Organizational Setup for SustainabilityThe Sustainability Organization

    Build the business case for

    sustainability (initiatives).

    Engage stakeholders within and

    outside the company.

    Embed sustainability into the corebusiness.

    Withstand short-term business

    pressure and perceived conflicts.

    Stay lean and evolve over time.

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    Organizational Setup for SustainabilityYou Will Also Need

    Champions network

    Dedicated internal multipliers

    Embrace grassroots efforts

    Advisory council

    Investors, customers, academia,NGOs, partners, regulators,employees

    New talent

    Attract newly required expertise

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    Organizational Setup for SustainabilityBudgets

    Biggest sustainability core team budget needs

    Personnel (core team < 20 people)

    Strategic initiatives(renewable energy, electric vehicles (EVs), telepresence, education, )

    Donations (0.6% - 1% of earnings before interest and tax (EBIT))

    Report creation, publication (+/- $500k)

    Earmark budget in other teams

    Research, development, design

    Procurement

    Production and logistics Marketing, communication and

    sales/service

    ...

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    Organizational Setup for SustainabilityMost Common Mistakes

    Lack of management support

    CEO committed, management engaged?

    Not placed at the core of value creation

    Into which organization do you report?

    Unclear objectives

    Targets for your team?

    Targets for other lines of business?

    Unclear competencies

    Which decisions and policies do you own?

    Missing budgets

    Youll need to increase investmentto capture the full returns over time

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    Thank you

    Contact information:

    [email protected]

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    2014 SAP AG or an SAP affiliate company. All rights reserved 8Public

    2014 SAP AG or an SAP affiliate company.

    All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or anSAP affiliate company.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epxfor additionaltrademark information and notices.

    Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

    National product specifications may vary.

    These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG orSAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products andservices, if any. Nothing herein should be construed as constituting an additional warranty.

    In particular, SAP AG or its aff iliated companies have no obligation to pursue any course of business outlined in this document or any relatedpresentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAPAGs or its affiliatedcompanies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may bechanged by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertaintiesthat could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-lookingstatements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

    http://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epxhttp://global12.sap.com/corporate-en/legal/copyright/index.epx
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    Week 1 Unit 6:The Role of IT

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    The Role of ITTwo Perspectives

    IT = problem

    Energy (2.3% of global consumption)

    Rare earth elements

    Recycling, e-waste

    Digital divide

    IT = solution

    Global platform for awareness, action

    More transparent, efficient, andtransformed business practices

    More inclusive business models(shared value)

    Reduced environmental impact ($1.86trillion global savings [today-2020])

    Example: Emissions in 2020 [GtCO2e]

    Globalemissions

    55

    IT causedemissions

    1.3

    Global ITabatement

    potential9.1

    Source: Global e-Sustainability Initiative (GeSI), Smarter 2020

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    The Role of ITThe Problems

    Energy consumption

    +3.8% per annum (2011-2020)

    30 Petawatt hours in 2020 (2.3% total)

    Rare earth elements

    IT sector growth > 8% p.a. Price volatility due to lack of supply

    E-waste, toxicity

    20-50 million tons e-waste (global 2011)

    80% of electronics go to landfill/incineration

    2% of US trash, but 70% of toxic waste

    Digital divide

    Increasing economic inequality

    Exclusive information access

    Source: Gartner, IDC, GeSI, EPA, Electronics TakeBack Coalition

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    The Role of ITEconomics: Enterprise Resource Planning (ERP)

    Software system to manage

    all resources, information,

    and functions of a business

    Process automation

    Real-time transparency

    Efficient cash management Optimized inventories and

    logistics

    More seamless operations

    Inherent compliance

    Works with other systems Customer relationship

    management

    Supplier networks

    Analytics,

    Team 007

    Team 38

    Team 19

    Team 44

    Team 23

    Team 73

    Team 31

    Team 15

    Team 34

    Team 47

    LoB 1 Org Unit ...

    Source: Wikipedia

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    The Role of ITEnvironmental: Emission Abatement Potential of IT

    Transformation

    Substitute a product or process by a lessresource intense alternative

    E.g. dematerialization (vinyl, CD, iTunes)

    Efficiency

    Optimize an existing process to achievebetter results with fewer resources.

    E.g. route optimization, simulation,analysis,

    Transparency

    Data collection and communication

    E.g. usage reports

    AbatementPotential[GtC

    O2e]

    Transparency 2.3

    Efficiency 4.1

    Transformation 2.8

    Total (2020) 9,1

    Courtesy: GeSI Smarter2020

    http://gesi.org/SMARTer2020http://gesi.org/SMARTer2020http://gesi.org/SMARTer2020http://gesi.org/SMARTer2020
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    The Role of ITSocial: IT Empowers Local Communities

    Shea nuts

    Resource of food and cosmetics industries

    Source of family income

    No demand and price transparency

    Involved parties 10,000+ Nut-collecting women

    Wholesale, consumer products

    StarShea Inc. (Social business)

    Impact

    Income increase of rural women Fair price through demand transparency

    Reliable , fair trade nut supply

    Source: www.starshea.com

    Connectivity

    Transactions

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    The Role of ITSolutions for Sustainable Business

    Sustainable Design

    Sustainable Sourcing and

    Procurement

    Sustainable Manufacturing

    Sustainable Logistics

    Sustainable Consumption

    Sustainable End-of-Life Processes

    powered by

    big data, cloud, mobile and social

    innovations

    Design

    Source

    ProduceStore

    & Ship

    Sell &Use

    Recycle

    All resources

    All people

    Across the

    value chain

    Source: McKinsey, 2011: Big data: The next frontier for innovation, competition, and productivity

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    Thank you

    Contact information:

    [email protected]

    2014 SAP AG SAP ffili t

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