Open Research - collaboration and partnership to create new

opportunitiesKnowledge Management, Big and Little Data

Ian Fry

Fry Systems Pty Ltd

What is Knowledge Management?

• No set definition• D-I-K-W

– Data– Information– Knowledge – Wisdom

• Management, Facilitation, Sharing

The Knowledge Spiral

Nonaka - 2009 – “Knowledge BASED Management

Nonaka – 1995

What is Knowledge Management?

• The movement of practical knowledge between people – after Nonaka

movement practicalpeople

What does KM Cover ?

• Collaboration for Knowledge Sharing – All conversations, all Social Media

• Knowledge Retention – Lessons Learned, Peer Assist, Organisational Development

• All Information Systems• All Librarian activities• All training and teaching

What does Adelaide KM Cover ?• On-line knowledge transfer and the social regime which surrounded it

in Education, including student-student learning.• How can KM Improve Actions in an Organization?• KM Tips for building The Profile and Reputation of Your Team• Successful Inter-firm Collaborations• Dealing with Complexity• The Relationship between Time and Knowledge• Creating a Knowledge Company• KM and Sustainability• KM in Supply Chain Management• Self Actualising, Motivation and Leadership• Ken Wilbur Integral Thinking Model

“Trades Map” – Patrick Lambe, Singapore

PeopleContent

Technology Business

Records Manager

Archivist

Librarian

Curator

Corporate Communications Mgr

Digital Preservation Specialist

Information Manager

IndexerTaxonomist

Ontologist Chief Information Officer Information Officer

Researcher

Analyst

Database Manager

Information Architect

Systems Analyst

Software Developer

Intranet Manager

Web DeveloperIT Manager

Cognitive Psychologist

Usability Engineer

Instructional Designer

Elearning Manager

Secretary

Knowledge Architect

Knowledge Engineer

Content Manager

Editor

Media Asset Manager

Business Analyst

Organisational Development Manager

HR Manager

HCI Specialist

Project Manager

Business Manager

Knowledge Manager

Compliance Officers

Open Data, Big Data, External and Explicit Structured Data

Size– Yahoo CRM Cube (24Tb)– Library data – The U.S. Library of Congress Web Capture team claims that "As of April 2011, the

Library has collected about 235 terabytes of data" and that it adds about 5 terabytes per month.[1]

– Online databases – Ancestry.com claims approximately 600 TB of genealogical data with the inclusion of US Census data from 1790 to 1930.[2]

– Encyclopedia – Wikipedia's January 2010 raw data uses a 5.87 terabyte dump.[9]

– Climate science – In 2010, Germany's Climate Research Centre (DKRZ) was generating 10,000 TB of data per year

– The first 20 years worth of observations by the Hubble Space Telescope has amassed more than 45 terabytes of data.[11]

Variation in Schema- Industry Codes (ANZIC etc)- The Package problem, Changes

Variation in Definition – 01/04/2012– BOM Windspeed on Land :Knts to Kmh

Open Data, Big Data, External and Explicit UnStructured Knowledge

• Reading the “Interwebs”• Twitter has its own problems• The Semantic Web is one approach

. RDF format (Tim Berners-Lee){Mike | Hosts | Meeting}

• Babelfish for the web.

Linked Open Cloud

http://richard.cyganiak.de/2007/10/lod/

Other Approaches

• Sentiment Analysis/Voice of Customer• Semantic Inference – Syntax based equivalents

– “Covers motors up to 15yo”– “Excludes motors over 15yo”

• Autoresponders for Twitter, Help Desk• Replace Order Entry Application with a robot

which uses Emails in and out to negotiate.

What is the role of Metadata?

• Taxonomy • “Clarify Control and Operations Point”

– “Electronic solution to be considered”– “Careful selection of roles for Team personnel”

• Tag=Review of Training, Skills or Knowledge• We can do better – Enterprise Search/

Autotagging

Back off the power, Henry !• “The movement of practical knowledge

between people”• Possible Outcomes

– Default tag with SME override,– Advise SME, – Dialogue Training – 2 –way

• That is the KM Solution• Without some form of Metadata, Can you

direct new incoming external open big knowledge to those who need to know?

Knowledge ContextThe Challenge of our Age

• GRI Project – ARC Research• Melbourne based. Microsoft/Fuji Xerox

support• To use semantic processing to supplement /

replace quantitative survey with text• To analyse and define “Materiality”

Knowledge Context• GRI Conversation (SA Water Treatment Plants)

Me GRI

Outfall to Sea (ML):

You have 0 for Aldinga ?

Aldinga discharges to Land

You have 0 for Bolivar High Salinity?

That discharges to Bolivar Low Salinity

Electricity Used (kwh):

Is it Gross or Net?

Don’t Understand

Plants have Methane Capture and Power Generation supplying a large part of our needs

Context determines Information out of Data

Research Project• Sharing Knowledge means you need to capture

context so that you share Understanding.• What is the practical Metadata for context?

• Approximate AUS/USD rate tomorrow?– Anni 1.05 – Mike 1.06– Actual 1.055

Yesterday

Today

Little Data

Research Project

• The Cat Sat on the Mat• White Men can’t Jump• Arvo is the Finnish High Jump Champion with

a jump of 2.9m• Negation of which statement?• Regime for a possible new context

Research Project• Truth /Validity/Trust indicator as Metadata• What is Truth?

AUS/USD rate tomorrow?

– Anni 1.05 – Mike 1.06– Actual 1.055

• Rules of evidence / Last Validated or Confirmed/By whom• Is all our current Knowledge proven?

• How do we validate Open Big Knowledge for our own use ?• What practical Knowledge Metadata contributes to safe re-use.• Apply KM to hierarchy of contexts, taxonomy schema

• Any collaborators?• Any sponsors?

Summary

• Intro to KM• Intro to Big Data, particularly Unstructured• Intro to Natural Language Processing, KM• Little Data, Knowledge Context• Research Project around Metadata for that.

Contacts

• ian@frysystems.com.au

• www.frysystems.com.au/km - Adelaide KM web site

• Adelaide KM – LinkedIn Group