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OnRamp OverviewSecure | Hybrid | Computing
Who Is OnRamp?High Security Hosting, Managed Cloud Hosting & Colocation Solutions Provider
High Security and Compliance Experts
20 YearsOperating Experience
300+ Data CenterService Customers
Full7Layer Support
Our purpose is to provide our
customers persistent uptime,
flexible solutions and outstanding
support so that they succeed both
inside and outside of the rack.
Dedicated to Security & Uptime
Enterprise-Class,SSAE16 SOC 2 Data Centers in Austin, TX & Raleigh, NC
Highest Levels of Security, Compliance, and Reliability
Hybrid Hosting Solutions Blending Colo, Private Clouds, and Managed Services
State-of-the-Art Power and Cooling for High Density Computing
Fully Redundant Infrastructure with 2N Power from the Substation to the Rack
Staffed 24/7/365 with Experienced Full7Layer Support Team
OnRamp‘s infrastructure, solutions, services and support are focused on ensuring business-critical applications stay up and running, while senstive data remains protected
Take our virtual tour below
Flexible Services
Dedicated, secure computing environment with virtualization
CLOUD SERVICES
PRIVATE CLOUDS
Highly dense, highly available colocation services backed by Full7Layer Support
COLOCATIONPRIVATE CLOUDS
Scalable, secure computing infrastructure
Focus on ComplianceOnRamp has stringent controls in place that help you comply with industry standards for the security and protection of sensitive, critical data.
*via Kaspersky Lab
Did you know?The average cost of a security incident for a large businesses is $861,000, and $86,500 for SMBs as of 2016.*
The OnRamp Difference
• High Security Expertise
• Customized Solutions
• Flexibility
• Support Quality
• 24/7/365 NOC with Onsite Engineers
“OnRamp asked a lot of questions so wedidn’t just end up with a technical solution,but we ended up with something that wasgoing to work – short term and grow withour long term needs. That just really stoodout from everybody else.”
– Director of IT, Compass Learning
Strategic PartnershipsWe’re always adding new, best-in-class IT partnerships to offer you more options and continuously improve your performance.
Our Personalized Approach
Custom Assessment Implementation Management
• Technical Requirements
• Develop Operational Processes
• Design for Compliance• Develop Environment• Onboard
• Environment Monitoring
• Reporting
Optimization
• Regular Updates & Recommendations• New Tools & Resources
Dedicated Team of Experts
Director of Support
Directs technical support & ensures you receive excellent customer care
Support Specialist
Proactively serves as the first line of defense on your technical issues and challenges
Works directly with you to prevent and tackle technical challenges
Account Manager
Your main contact day-to-day; Coordinates all members of the customer team
Provides feedback and advises on how to improve your environment
Sr. Engineer
Solutions Architect
Account Manager
Ensures your infrastructure has the resources it needs for your business to grow.
Sales Specialist
Self-Serve Customer Portal• Launch a Support Case• View Status of Your
Support Cases• View Details of Your
Services
• View Certain Usage Metrics
• Access Account Information
Colocation
Flexibility
■ Mix and match amongst Colocation, Managed Hosting and Cloud services to provide choice in how current and future infrastructure is implemented
Top Benefits
Support
Tools & Resources
■ OnRamp’s range of expertise enables a level of support that goes far beyond what is typical in data center partners
■ Spare servers, spare OS media, spare network devices, spare SAN storage, spare server install tools--anything our customers need to be successful both inside and outside of the rack
Managed Hosting
High Security Expertise
24/7/365 Onsite Support
Flexible OptionsEnterprise-Class Infrastructure
• Enhanced security and compliance with proprietary systems & processes
• State-of-the-art monitoring
• Easily mix and match with colocation & cloud services
• Our team’s expertise exceeds the level of most data centers
Why OnRamp?
HIPAA Compliance Process
Step 1: Collect Data
■ Basic Network Diagram
■ Questionnaire
■ Detailed Network Diagram
■ Encryption Analysis
■ Vulnerability Scans
■ Basic Network Diagram
■ Basic Risk Assessment
■ Threat & Vulnerability Analysis
■ Applications & Data Criticality Analysis
■ High Availability and Disaster Recovery Analysis
■ FIPS 140-2 Certified Audit for Breach Notification Safe Harbor
Step 2: Assess Risk Step 3: Manage Risk
■ Omibus Compliant Business Associate Agreement
■ Basic Risk Management Plan
■ Basic Controls Governing Workforce Access
■ Detailed Risk Management Plan
■ Detailed NIST 800-53 Based IT Control Adoption
■ Backup Plan
■ Disaster Recovery Plan
■ Testing and Audit Plan
“OnRamp’s consultative approach to understanding our IT needs and security concerns, enabled us to create a foundation for compliance that speaks to all aspects of our efforts to keep our data secure.”
– Brent Newhouse, COO, AnalyticsMD
Private Clouds Top Benefits:
■ Dedicated Compute Resources
■ Security & Compliance Focused
■ Highly Scalable Architecture
■ Enterprise-Class Virtualization
■ Highly Available Environments
■ Expert Support at Every Layer
Our Private Cloud solutions provide dedicated,scalable computing resources in a trustedsecurity model built with performance andreliability in mind. This solution best suits:
Any business-critical application
PCI, HIPAA, or other security compliance
Disaster Recovery environments
Organizations with highly sensitive data
E-COMMERCE HEALTHCAREBANKING GOVERNMENT EDUCATION
Managed Services SLA
Hardware
OnRamp guarantees the continuous functionality of any hardware we provide. OnRamp begin hardware replacement immediately upon the identification of a hardware failure. We complete hardware replacement and begin restoration of Customer’s data and operations within 1 hour.
1 Hour Replacement*
NetworkOnRamp guarantees that the Internet network service will be available 100% of the time, excluding network maintenance. The OnRamp Internet Network is comprised of the network between the equipment providing the managed services and the point where OnRamp connects our routers to the Internet.
100% of the time*
Power & Environment
OnRamp guarantees that all necessary power, HVAC and other environmental factors to operate Customer’s managed services will be available 100% of the time. Power & environment downtime exists when a lack of power, HVAC or other necessary environmental factor requires the shutting down of a device provided by OnRamp managed services.
100% of the time*
Definition Response Time
Total service outage, loss of network connectivity, or mission critical application availability such that Customers cannot continue business 15 Minutes
Material degradation of service such that Customers can still continue operating its business. If business is substantially impacted, Customer may upgrade the severity to Level 1.
1 Hour
Regular support for adds, deletions and changes to existing infrastructure. 8 Hours
Event Response
Severity Level 1
Regular Request
Severity Level 2
*OnRamp will issue a Service Credit equivalent to 5% of the monthly fees for every 30 minutes of downtime or unavailability, up to 100% of the monthly fees for the affected services. This does not apply to all scheduled maintenance.
Colocation SLA
NetworkOnRamp guarantees that the Internet network service will be available 100% of the time, excluding network maintenance. The OnRamp Internet Network is comprised of the network between the equipment providing the managed services and the point where OnRamp connects our routers to the Internet.
100% of the time*
Power & Environment
OnRamp guarantees that all power circuits specified in this Agreement will be available 100% of the time. In addition, OnRamp guarantees that conditioned air, sufficient to maintain ASHRAE temperature standards, shall be delivered in the cold aisle in front of the circuits.
100% of the time*
Definition Response Time
Total service outage, loss of network connectivity, or mission critical application availability such that Customers cannot continue business
Material degradation of service such that Customers can still continue operating its business. If business is substantially impacted, Customer may upgrade the severity to Level 1.
Regular support for adds, deletions and changes to existing infrastructure.
Event Response
Severity Level 1
Regular Request
Severity Level 2
15 Minutes
1 Hour
8 Hours
*OnRamp will issue a Service Credit equivalent to 5% of the monthly fees for every 30 minutes of downtime or unavailability, up to 100% of the monthly fees for the affected services. This does not apply to all scheduled maintenance.
Remote HandsOnRamp’s engineers are trained to support Colocation customers through all layers of the operations stack. We’re not mere “button-pushers.” Our knowledge allows us to help you inside the rack on-demand.
ExperiencedComprehensive ReliableAvailable 24/7/365
InfrastructureOnRamp‘s data centers are fully redundant, enterprise-class facilities with state-of-the-art critical systems and monitoring.
v
Security & Compliance
• SSAE 16 SOC 2 Data Centers
• Multi-Layer Physical and Logical Security Systems
• Two-Factor Authentication on All Critical Entry Points
• Biometric Fingerprint Readers
• Bulletproof Man-Trap Front Entrance
• Individually Locking, Audit-Traceable Rack Systems
• 24/7/365 Monitored Video Surveillance with 90 Days Retained
• On-Site NOC Staffed Around-the-Clock in each Data Center
Network & Connectivity
• Full Mesh Network Architecture
• Carrier Neutral Network Facility
• Blended Bandwidth via Multiple Tier-1 Providers
• Dynamic, Performance Optimized, Best Path Routing
• Fully Burstable to 1Gbps and above
• Redundant and Diverse Fiber Delivery for Fault Tolerant Networking
• Dedicated Links Between Datacenters
• All Cisco Network
Power & Cooling
• Fully Redundant, Isolated Path Power Architecture
• True 2N Power from the Substation to the Rack
• Super-Vault Tanks with 48 Hours-Worth of Fuel and Priority Refueling
• Online, Double Conversion, Redundant UPS Systems
• Advanced Airflow Delivery and Cold Aisle Containment
• Minimum of N+1 on HVAC System
• Power Densities Upwards to 24kW / rack
Power & Cooling
Standard Power ArchitectureOur data center facilities operate at the highest levels of redundancy with independent, parallel power paths.
Redundant Isolated Path Architecture
Disaster RecoveryOur DR solutions focus on solving the challenges associated with replication, failover and failback.
What Our Customers Say“We try to keep our staff as lean as possible, and only focused on our product and our product knowledge. Our goal was to take a lot of the IT cost and manpower that it takes to run a business successfully and offload that to a company we know and trust.” - CTO
“HIPAA is a very big concern for us because obviously we are dealing with medical treatment programs. The product needs to be available 24/7; And of course we need to maintain an exceedingly high level of security. For us it is a competitive advantage. What OnRamp does in terms of data security and performance goes well beyond anything our competitors are doing..” - CEO
“With 24/7/365 onsite support, OnRamp engineers keep our IT operation up and running so we can focus on our business.” - CFO
“As a local startup, we really appreciated the individualized attention OnRamp gave us in engineering a private cloud solution for our company. OnRamp’s experienced engineers went above and beyond to design a customized solution that met our PCI Compliance and business continuity requirements.” -CEO
“OnRamp’s colocation services enable our technical staff to keep our systems up and running when natural disasters strike Houston. With no primary computer systems located in our home city of Houston, we rely on OnRamp to be our onsite computer and network experts to keep our IT operations up and running in Austin.” - Technology Manager
