ONLINE TRAINING - Squarespace · PDF fileONLINE TRAINING Internet Ticket Entry . . Verifying Maps In order to use ITE, you need to download maps the Irth System uses. You will need

ONLINE TRAINING Internet Ticket Entry

www.online811.com

Verifying Maps

In order to use ITE, you need to download maps

the Irth System uses. You will need to do this

each time you use a different computer.

Please call ITE Support @ 1-800-651-6720 #8 if you have any issues. (Make sure you have administration rights prior to contacting support.)

NEWS ALERTS & NOTIFICATIONS

The NEWS ALERT! and notifications screen is the first screen you see after logging into

the Irth System. Regularly check this for important news and information about any

system changes or scheduled maintenance.

USER NAME AND PASSWORD

Enter your username and

password. Then click Login.

If you forget the password, choose the Request

Password link. It will be emailed to you.

Home Page

Tabs on the home page.

There are 3 drop-down options under the Ticket tab:

Enter tickets through ticket creation.

Look at existing tickets in ticket summary.

Check the Positive Response System while you are

logged in.

TICKET CREATION

You must select the “I Agree” option in order to move forward to the next step.

STEP 1 OF 6: EXCAVATOR

INFORMATION

The gray area shown is auto

filled with the information

provided on your ITE application.

If any of this information is

incorrect, contact the ITE

support line.

Field Contact is the person

utility companies will contact

with any questions. Use the

drop down box to select the

contact method. Tab to the

next field and enter contact

information.

Step 1 of 6: EXCAVATOR INFORMATION

Once Field Contact information is filled in, click Next.

STEP 2 OF 6: WORK INFORMATION

Step 2 of 6: WORK INFORMATION

Once Work Information is filled in, click Next.

All fields on step 2 are

required to be filled out to

advance to step 3.

Working For: This is the person or contractor who hired you to do the work

Work Type: What type of work are you doing? Use the drop down arrow

for a selection, or type your response in the field below

Depth: What is the maximum depth you are digging? A number,

followed by ft. (feet) or in. (inches).

Using

Machinery:

Will you be using machinery? Y or N is required. Default to Y

if you are unsure

White Line: Is the area where you are digging going to be marked out with

white paint? Y, N, or Unknown

Duration: How long will the work take? The first box requires a number

and the second box requires the units (days, hours, months,

unknown, weeks, & years)

Directional

Drilling:

Will there be directional drilling? Y, N, or Unknown

Permit

Needed:

Is a permit needed? Y, N, or Unknown. If you have the permit

#, type in the box provided. If you don’t have it, type N/A

Damage: Is this ticket required as a result of damage to an

underground line? Y or N

Step 2 of 6: WORK INFORMATION

Please note:

Underwater tickets

cannot be done

online. Call 811 for

help.

STEP 3 OF 6: DIG SITE

INFORMATION

Step 3 of 6: DIG SITE INFORMATION

There are 3 types of dig sites to choose from:

Address (slides 15-19)

Intersection (slides 20-24)

Between intersections (25-29)

We will detail each dig site type in the next several slides.

The default screen is set to

physical addresses or can

be used for lot, building and

apartment numbers.


Break Down of Dig Site Screen (Address)

County: The county in which the excavation will take place

Place: The name of the city, town, community, village or CDP where

excavation will take place.

Type of Place: Use the drop down box to select place. Select community

first, since most of the database is coded community

From: You enter either the only address you are working at, or the

smallest/lowest number out of a range

To: You enter the largest/highest number out of a range. It is not

Dir Prefix: Used if your street name has a directional in front. This

option will be included every time you are entering a street

Street: Enter the name of the street

Type: Enter the type: ex Ave, Dr, St, Ct, Blvd This option will be

included every time you are entering a street

Dir Suffix Used if your street name has a directional at the end. This



Digging at an

intersection:

Click Yes if you are working at an intersection

Digging between

intersections:

Click Yes if you are working between intersections

Near Street: a near/cross street closest to the location (The cross

street is required to get the most accurate mapping

results.)

Near Street Within

¼ Mile

Check this box if near street is within 1/4 mile of the

location

Distance to Near

Street

If your near street is farther than ¼ mile, add the

approximate distance here

Safety Parameter: Should always be set at 200ft, do not change



Locate Where: Locate description should have specific

instructions where the digging will take place

Subdivision: Name of community or commercial building

Lot Number: Enter the lot #

Search: After entering all required information, click on

search to start search of database

Continue box: If you do not get results, you must click this box to

continue to the next step



Once Dig Site Information is filled in, click Search, then Next.

Address Hit & Address Rules

No more than 5 addresses, lot numbers,

building numbers, units, apartment

numbers or structures per ticket.

When using an address range, the

distance between address one and two

should not be more than one mile.

The area shown in blue, is the address

range. It determines the utilities to be

notified and has an automatic 200-foot

safety buffer. This covers both sides of

the road.

The roadway highlighted in red indicates

the cross street.

To change the dig site to

intersection or between

intersection, select the

appropriate bullet.


Break Down of Dig Site Screen (Intersection)






From: When working at an intersection, this field is left blank

To: When working at an intersection, this field is left blank









Digging at an

intersection:

Click Yes if you are working at an intersection

Cross Street 1: The street that intersects the working on street















Intersection Hit & Intersection Rules

When digging at an intersection,

one ticket covers the intersection

plus 150ft in all directions.

The area shown in blue is the

intersection hit. It determines the

utilities to be notified and has an

automatic 200ft safety buffer. This

covers both sides of the road.

To change the dig site to

intersection or between

intersection, select the

appropriate bullet.


Break Down of Dig Site Screen (Between Intersections)






From: When working at between intersections, this field is left blank

To: When working at between intersections, this field is left blank









Digging between

intersections:

Click Yes if you are working between intersections

Cross Street 1: Intersecting street the work is starting from

Cross Street 2: Intersecting street the work is ending at















Between Intersection Hit & Between Intersection Rules

When digging between

intersections, a ticket is

limited to one mile on a

single street.

It can include up to 150

feet in each direction on

any or all intersecting

streets as long as the

names are included in the

locate instructions.

The area shown in blue is

the between intersection

hit. It determines the

utilities to be notified and

has an automatic 200-

foot safety buffer.

The street search box displays when the information you enter does not match our

database. This can include an incorrect county, place, type of place, address range (if

one is entered) street name or street type. For example, we’ve entered 11 Plantation Rd.

in the Community(type of place) in Volusia county, Orange City. Plantation Rd does not

exist. After selecting search, the street search box displays.

The red box tells

you our system

does not

recognize a part

of the information

entered.

USING STREET SEARCH


USING STREET SEARCH


Use the search results to

find a match. The system

on “Best Match” did not

find any possibilities.

Select “Adjacent Places”

and then “Search” for

other options.

There is one option, in

Volusia county, Debary

city, that meets all of

the criteria, address,

street, and street type.

Select Use for the

correct option.

USING STREET SEARCH

The system auto

corrected

“Place”.

Address and cross street shown on map,

Volusia county, City of Debary.


STEP 4 OF 6: MAP

Zooms or shrinks the viewing area

displayed on the map screen.

Left click on the slider to change your view

to state, county or street.

Step 4 of 6: MAP

The IRTH ONE CALL map has three tool bars.

To activate, left click on the icon to use.

NAVIGATION:

GRID SELECTION:

GRID EDITING:

STEP 4 OF 6: MAP – TOOL BARS

Allows you to move the toolbar by

hovering over the icons, left

clicking, and dragging to the

desired location.

Allows you to expand/collapse

the toolbar.

Displays the map legend.

Back: Allows you to move back a step.

Forward: Allows you to move forward a

step.

Select: Allows you to hover over and

point at items in the map. The

information recognized will display.

STEP 4 OF 6: MAP – NAVIGATION

Pan: Activates the ability to move the map north, south, east and west.

• Move your cursor to an opening on the map.

• Click and hold the left mouse button.

• Drag (move) the mouse in any direction. As you drag, the map

moves in that direction.

Draw rectangle: allows you to draw a rectangular shape over a specific

area you want to zoom into.

Zoom full: gives you a full zoom out, displays the entire state of

Florida.

Refresh: allows you to refresh the page.


Distance: Allows you to measure from one point to another.

Place your cursor on the starting point of the object to be measured and left

click once to set the first point of the measuring line.

Double click at the end of your measurement. The beginning and ending point

will show a yellow circle.

In the example above, you should have two measurements. The first

measurement is the distance between your two points. The measurement in

parentheses is the total distance measured.


Place your cursor on the starting point of the object to be measured & left click

once to set the first point of the measuring line and move in the direction you wish

to travel and/or distance to be measured.

Each time you want to change direction – like on a curve or to follow a road –

click once at that point. Double click when you are done.

The examples above show multiple measurements. The measurement between each

yellow circle is displayed. The measurement in parentheses is the total distance

measured.

Distance: Allows you to measure from one point to another.


STREET SEARCH

Use the street tab to

search for a street

name. Enter the

street name.

Click Search

Highlight Best Match.

Click Add to Map

then close search

box.

The location is highlighted in bright pink on the map

Search: allows you to search for multiple items in the map. Click on the tab that

indicates the type of search you want to do.


INTERSECTION SEARCH

Use the Intersection tab to

search for an intersection.

Under street name, enter

the intersecting street

names.

Click search.


Click Add to Map and

close search box.




T/R/S include a six mile square area. It is divided into 36, one mile sections. An

example of a TRS is: Township 19 South; Range 30 East; and Section 3.

TRSQ SEARCH

Use the TRSQ tab to

search for an TRS. Enter

the TRS information

Click search.


Click Add to Map and close

search box.

The location is highlighted

in bright pink on the map.


Information: Identifies the county, place and city

where the work is to take place.

• Left click the icon on map tool bar to

activate

• Click any area of the map screen

• The layer information box displays.

Push Pins: Marks an area to be used as a

reference point.


As stated in previous slides under ticket rules, all dig site locations in blue have a safety

buffer feature of 200 ft. If your dig site location extends beyond the 200 ft, you must

manually select the area using the polygon drawing tools shown above.

Polygon drawing tools allow you to select the exact location where you will be digging.

Members with underground facilities within the area you have manually drawn will be

notified by the system.

Remember, using the push pins or distance ruler does NOT put the dig site on the map.

Allows you to move the toolbar by

hovering over the icons, left

clicking, and dragging to the

desired location

Allows you to expand/ collapse

the toolbar

STEP 4 OF 6: MAP – GRID SELECTION

Yellow mesh: Allows you to define the digsite with an

automatic ¼ mile grid.


Move the cursor to the grid you

want to add and click once on the

background of the grid.

To select more grids, hold down

the Shift key while you click on

the grids.

Polygon: Allows you to draw an unusual shape by selecting points on the

maps.


Move the cursor to the area you

wish to start and click once.

Move in the direction you want to

cover.

Once you have reached a

boundary, you can click one time

to change the direction of the

polygon tool.

Continue drawing shape until

entire area has been covered.

Once shape has been drawn,

double click.

Rectangle: Allows you to choose a rectangle shape, includes 3

measurements, north/south, east/west and diagonal


Move the cursor to the area you wish

to start

Click and hold the mouse while you

drag the mouse in the direction you

wish to cover/measure.

When you get to the desired location,

let go of the mouse click.

Circle: Allows you to draw a circular shape and includes a radius distance.



wish to start.

Click and hold the mouse while you

drag the mouse in the direction you

wish to cover/measure.

When you get to the desired

location, let go of the mouse click.

Draw line: Allows you to draw a line, can change direction with single mouse

click.



wish to start and click once.

Move in the direction you want to

cover.

Once you have reached the

desired location, double click

(single click will change direction).

Allows you to automatically place a 400-foot radius circle.

Allows you to buffer objects on the map.

Allows you to increase the buffer area around the object you draw.


Move the cursor to the area you wish

to start and click once.

Shape is automatically placed.

Allows you to move the toolbar by hovering over the icons, left clicking, and

dragging to the desired location

Allows you to expand/collapse the toolbar

Edit: Allows you to edit a saved grid

STEP 4 OF 6: MAP – GRID EDITING

Make sure there are no

measurements anywhere on map. To

remove any measurements, click on

the distance icon.

Select any part of the saved grid.

Select to remove grid

Back: Allows you to move back a step.

Save: Allows you to save a drawn grid.

Cut/remove: Allows you to remove a saved grid after selecting the tool.

Discard: Allows you to remove a shape that has been drawn to the map but not yet

saved.

STEP 4 OF 6: MAP – GRID EDITING

Examples of a manual grid when work is being done at an address: working at a school, hospital,

park, shopping center, mall, etc.

STEP 4 OF 6: MAP – USING THE GRID TOOLS

You are digging in Sunshine Park. The

park’s address is 155 Plantation Rd.

Here, there is an address range along

Plantation Rd with only a 200-foot buffer on

both sides of the road.

If the work is taking place

throughout the ENTIRE park, a

manual grid is needed to cover ALL

areas.


Use the polygon tool to draw

around the park (scope of the work).

Click Save.

The grid now looks like the picture to

the right.


This is an example of a manual grid when work is being done at an intersection.

In the locate description enter the following: This is 1 of 2

tickets covering the footage on Plantation Rd, on the 2nd

ticket, This is 2 of 2 tickets covering the footage on Alta Vista

St.

Locate description: Locate the entire intersection of

Plantation Rd and Alta Vista St going 300 feet in all

directions.

This description gives you an intersection hit for Plantation

Rd and Alta Vista St. The footage in this example is 300ft in

all directions, therefore, the intersection rule applies and you

will need to request a second ticket for footage exceeding

150ft (Alta Vista St).

To manually grid this intersection,

measure the distance of 300 feet

in both directions on Plantation

Rd. Mark the beginning and the

end points with a push pin.

Use the drawing tool to draw a line

from one push pin to the other.

Click Save and you will see

this shaded area. Follow the

same process to manually grid

Alta Vista St.



This is an example of a manual grid when work is being done within a distance of an intersection.

Locate description: Locate on both sides of Plantation Rd from the

intersection of Alta Vista St going 2000ft E.

To manually grid this distance,

measure the distance of 2000 feet E

of Alta Vista St. Mark the beginning

and the end points with a push pin.

Use the drawing tool to draw a line

from one push pin to the other.


this shaded area.


This is an example of a manual grid when work is being done on undeveloped land. One ticket

may cover up to 1 square mile of undeveloped land and include the r/o/w of one adjacent street.

Locate description: Locate the entire piece of undeveloped land extending 1 mile W

and 1 mile S of the intersection of Dutchmens Bend Rd and Detroit Ter.

To manually grid area, measure the distance of 1 mile W

of Dutchmens Bend Rd & 1 mile S of Detroit Ter. Mark

both points with a push pin. Use the drawing tool to

cover the intersection and include both push pins.


this shaded area.

This is an example of a manual grid when work is being done at an address where streets are not

being shown on the map.


Locate description:

Locate the entire

property at 1

Sunshine Rd. Cross

street entered is

Florida Rd.

After selecting Search

in Step 3, the

database doesn’t find

an exact address

match.

At this step, you must determine if more searching is necessary to find the location or if the area is

too new to be on the map.


Select Adjacent

Places first to make

sure you have

entered the correct

place and type of

place.

If this is a new road,

select the Close

option.


The check box must be checked in order to move to the next step. Select Next.


The map will be

zoomed to

city/community

view and this is

what you will see.


Select the Search tool

to find the location.

Select County Wide to

ensure the street is

located within the

county or outside the

adjacent places.

Select Search.

Since Sunshine Rd is not on

the map, search for the cross

street or the next closest

road to the address.


Enter Florida Rd and

select Search.

Be sure county

wide is selected.

Florida Rd is not

on the map.

Search for the

next closest road

to the address.


Enter Mansion Blvd and

select Search.

In this example,

there is a match

for Mansion

Blvd. Highlight

the match and

then select Add

to Map.

Select Close.


Determine where the location of the streets not

shown are located.

Mansion Blvd is displayed in pink.

The entire area must be manually gridded to

notify the correct utility companies.

In this example, the location of Sunshine Rd

and Florida Rd are surrounded by push pins.


Use the polygon tool to grid the area

within the push pins.


this shaded area.


This is an example of a manual grid when work is being done from a county line to a given

intersection:

Locate description:

Locate on both sides of

SR 44 (a.k.a W New

York Ave) starting at the

Lake/Volusia county line

going e to Paradise

Dr.(the digsite is

between intersections)

After selecting Search in

Step 3, the database

doesn’t find a match for

the entry, Lake/Volusia

County Line.

The check box must be

checked in order to

move to the next step.

Select next.

Here, the hit is between intersections for all of SR 44. This is because the county line is not

recognized as a starting intersection. A manual grid is needed to cover the distance from the

county line to the given intersection.



Select the Search tool

to find the location.

Input the criteria. In this

example, search for

Paradise dr.

Select County Wide.

Select Search.

Highlight the match.

Select Add To Map.

Select Close.


Paradise Dr is

displayed in pink.

Use a push pin to mark

your start point.

The entire area must be manually gridded to notify the correct utility companies.


Mark the ending point

(at the county line)

with a push pin.

County line is

highlighted in green.

Determine which

direction you need to

go to reach the

county line.


Using the draw line

tool ,draw a line

from one push pin to

the other push pin.

Select Save


The ITE system does not allow a single ticket to cross into another county. As you can see,

your starting point at the county line has been saved differently than it was drawn.

STEP 5 OF 6: START DATE,

PRIORITY, COMMENTS

Do not type in header.

Priority options

Design: must be an

associate member to use

Emergency: must send in

written request for

permissions

Normal: Tickets using the

legal two full business day

waiting period. Call 811 for

anything less than the legal

timeframe.

Suspend until: the start

date is more than 5

business days from the day

you are entering the ticket.

Start date/time (use priority normal if wrong date is

selected)

• Is set to legal time frame

• Use arrows to navigate and change date/time

• Use calendar to make selection

Step 5 of 6: START DATE, PRIORITY, COMMENTS

Remarks Use the Remarks section to list anything that will help the locator

access your job site. Examples include:

• Gate code

• Permit number

• Directions to job site

• Additional contacts

Step 5 of 6: START DATE, PRIORITY, COMMENTS

STEP 6 OF 6: SUMMARY

Tickets are valid for 30

calendar days.

Use the Edit

button to go to a

specific step to

change any

information.

Select Finish.

Step 6 of 6: SUMMARY

Your ticket number is shown in bold. Please write it down.

Create Another Ticket lets you request more locate tickets.

Printer Friendly Version lets you print a copy of the ticket.

Go to Home Page returns you to the home page at www.online811.com

Send Email sends the ticket to the email address you provide.

(If entering a design ticket, you must click send email to receive the design information.)


The Service Area Name is a list of all members notified of your locate request.

They also receive a text copy of your ticket.

View Map (for viewing purposes only, no changes can be made)


TICKET SUMMARY

You can search for a single ticket number

by choosing Ticket ID in the drop-down

box. Enter the ticket number and select

Find Ticket.

By selecting Other in the

drop-down box, you are

given several options to

do a search. Enter the

information you wish to

search in the space

provided.

RENEWING TICKETS

The renewal process establishes a traceable

link between the original ticket and subsequent

tickets created for the life history of a locate

ticket. Renew even if the expiration date has

passed.

Renew tickets when excavation will continue

past the expiration date or when locate marks

(paint, flags, stakes) have been destroyed.

Note: Please delete from the ticket any

areas where you have finished excavating.

COPY TICKET

The copy process allows you to use an

existing ticket number to create a new

ticket. The most common reasons why

Copy is used are:

Originally inputting the incorrect

address and a new ticket needs to be

issued (to cancel original you must

contact Sunshine 811).

Doing a locate in the same area as a

ticket created beforehand which may

have been difficult to grid.

TICKET SUMMARY

POSITIVE RESPONSE

Search for a single ticket number

here. Enter the ticket number and

select “Find Ticket.”

The Dig Site Information is displayed along with your Excavator Information.

You can also see the ticket status of ticket number entered.

The Positive Response screen lists each member utility notified by the system, based on your

locate ticket. Within the 2 full business days, the utilities notified are required to enter

responses that tell you whether your dig site is marked, unmarked and the reason why, or

clear. Compare what the member entered with what you see at the jobsite. If they don’t match

contact the member directly for clarification or call Sunshine 811 to issue a 2nd notice.

POSITIVE RESPONSE

POSITIVE RESPONSE

REPORTS

Hover over the Word “Report” and

select Service Areas Emergency

Contact.

Left click on the county you want

and click Search.

This is the emergency contact report generated (Code, Name, Contact

Name, Phone number). You can also use this list to see if a utility

company is in a particular area.

REPORTS

LOGGING OUT

When all tickets have been entered, select Logout.

Documents

ONLINE TRAINING - Squarespace · PDF fileONLINE TRAINING Internet Ticket Entry . . Verifying Maps In order to use ITE, you need to download maps the Irth System uses. You will need