ONLINE MANAGEMENT OF SPA QUALIFIED PERSONS

ONLINE MANAGEMENTOF SPA QUALIFIED

PERSONSSystem Version 1.0

User Manual Version 1.0

The information contained in this Document is strictly confidential and shall not be disclosed orused by any third party without the prior written consent from the Ministry of Resource Planning &Environment and Sarawak Information Systems Sdn. Bhd. (213181-W)

TABLE OF CONTENTS

CHAPTER 1 : SYSTEM OVERVIEW ..................................................................................1-1

1.1.Introduction ....................................................................................................................1-1

1.2.System Requirement......................................................................................................1-3

1.3.System Workflow............................................................................................................1-3

1.3.1.Public Account Registration.....................................................................................1-4

1.3.2.Application for Registration of QP............................................................................1-5

1.3.3.Processing of QP Registration.................................................................................1-6

1.3.4.Publication of QP .....................................................................................................1-8

CHAPTER 2 : SYSTEM ACCESS........................................................................................2-1

2.1.Sign Up New Account.....................................................................................................2-1

2.2.Application for Registration as Qualified Person............................................................2-5

2.3.Application for Renewal of Registration as Qualified Person.......................................2-11

2.4.Payment of Registration Fees......................................................................................2-18

2.5.Registration Completed ...............................................................................................2-22

2.6. Card Collection (Only Applicable for New Registration)..............................................2-23

CHAPTER 3 : CONTACT US...............................................................................................3-1

3.1.Contacting SAINS Call Centre.......................................................................................3-1

3.2.Online Customer Survey................................................................................................3-2

3.3.Application Improvement Feedback ..............................................................................3-2

3.3.1.Via WAW Feedback Form........................................................................................3-3

3.3.2.Via Web-based Feedback Form..............................................................................3-3

3.3.3.Via Sarawaknet Application Feedback Form...........................................................3-5

3.3.4.Via Email..................................................................................................................3-5

ii

Table Of Contents

1.1.Introduction ....................................................................................................................1-1

1.2.System Requirement......................................................................................................1-3

1.3.System Workflow............................................................................................................1-3

1.3.1.Public Account Registration.....................................................................................1-4

1.3.2.Application for Registration of QP............................................................................1-5

1.3.3.Processing of QP Registration.................................................................................1-6

1.3.4.Publication of QP .....................................................................................................1-8

ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSYSTEM OVERVIEW

1

1. System Overview

This section provides information on the following topics:

• Introduction

• System Requirement

• System Workflow

1.1. Introduction

Online Management of SPA Qualified Persons (MRPE-EQP) is a web application operated by

the Ministry of Urban Development and Natural Resources (MUDeNR). It is available to the

general public. Users will benefit from its 24 x 7 availability and will no longer be restricted by their

physical locations – they will be able to apply for new registration as SPA Qualified Person and

renew their yearly registration from anywhere connected to the Internet.

Upon login, the user establishes real-time access to the Ministry’s Qualified Persons databases.

Users are guided to fill the digital forms and submit the required information. Once an application

is submitted, eQP will do a pre-check and if the submission is found to be in order, it is

automatically routed to a case officer in the Ministry for processing. User able to make online

payment and avoid the hassle to pay over the payment counters.

eQP performs periodic checks on the progress of the application and as each pre-set milestone is

reached, a notification is emailed to the user to keep him abreast of the status of his submission.

There are also reminder for renewal and last payment date.

QP Registration Card would be issued to replace the paper Certificate of Registration as Qualified

Person. The card provides QR code which would link up to the online application to retrieve

validity and up-to-date information on the registration.

Benefits

No. Current EQP

1. Application to fill in Form A (new) /

Form C (renewal) together with the

required supporting documents in

paper forms to MPRE Planning

Division.

A web based application is provided, with

encoded step-by-step guide for application

entry, improving ease of use. User only need

to enter the new particulars. The printable

form is automatically generated by the system.

Physical Submission is NOT required. 2. Payment of fees must be made at

Revenue counters of Land and

Users will be able to make online payment.

There are three options offered currently:

Page: 1-1

ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0

Survey Divisional Offices and within

the operating office hours.

i. Bank Account Direct Debit

ii. Credit Card / Debit Card3. To submit Certificate of Registration

as Qualified Person to MRPE for

each renewal.

QP Registration Card would be issued once

for every new registration. For subsequent

renewal, there is no need to return to MRPE

got get the card updated. Information on

renewal is not printed on the card. Use

online app to query validity period by

scanning QR code printed on the card.

Page: 1-2


1.2. System Requirement

The minimum system requirements are as follows:

Item Requirements

Processor Core i3 or above

Operating System Windows 7

Memory (RAM) Recommended 4GB or above

Browser Mozilla Firefox 23 or above

1.3. System Workflow

The To Be business process, in the form of BPD (business process diagram), describes the

operational business processes supported by the proposed system.

• Public Account Registration

• Application for Registration of QP

• Processing of QP Registration

• Publication of QP

Page: 1-3


1.3.1. Public Account Registration

Page: 1-4


1.3.2. Application for Registration of QP

Page: 1-5


1.3.3. Processing of QP Registration

Page: 1-6


Page: 1-7


1.3.4. Publication of QP

Page: 1-8


Table Of Contents

2.1.Sign Up New Account.....................................................................................................2-1

2.2.Application for Registration as Qualified Person..........................................................2-10

2.3.Application for Renewal of Registration as Qualified Person......................................2-17

2.4.Payment of Registration Fees......................................................................................2-21

2.5.Registration Completed................................................................................................2-22

2.6.Card Collection (only applIicable for New Registration)...............................................2-23

ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSYSTEM ACCESS

2

2. System Access

This section provides information on the following topics:

• Sign Up New Account

• Application for Registration as Qualified Person

• Payment

• Application for Renewal of Registration as Qualified Person

2.1. Sign Up New Account

1. Using Firefox or Chrome browser, key in following URL to access Public Portal login page

https://eqp-kpps.sarawak.gov.my/

2. System will load public login page.

3. Click on hyperlink on ‘Sign Up New Account’. System will load Terms and Conditions page.

Figure : 1

4. On the Terms and Conditions page, scroll down and click on ‘Agree’ button to accept it. Only

when user agrees with the Terms and Conditions, the system able to proceed to the next

entry screen on ‘Sign Up for SPA Online Service’. If user disagrees with the Terms and

Conditions, the system shall return to the public login page.

Page: 2-1


https://eqp-kpps.sarawak.gov.my/

Figure : 2

Figure : 3

5. On the page for ‘Sign Up for SPA Online Service’, fill in all the mandatory fields under the

Personal Particulars. For Corporate Profile, fill in if applicable.

System will validate the entry done by user are complying to following checks:-

• All mandatory fields must be filled in.

• For Malaysian, NRIC must be in valid format.

• For Malaysian with valid NRIC, DOB is populated by system.

• Password and re-entry of password must match, in alphanumeric format with length of 8

and more characters.

• Email must be unique. Not being registered in the system.

• Corporate Profile is optional.

Page: 2-2


Figure : 4

6. Go to check your email. Under Inbox of your email account, look for email from MUDeNR with

following subject ‘[MUDeNR] eQP: User Account Activation’. An email containing link to

activate your eQP user account was sent to you.

Figure : 5

7. Click on the link to activate your account. You will be directed to eQP website. A welcome

page will be displayed. You have successfully activate your account and may now access to

eQP Public Portal.

8. From the Welcome Page, click ‘Home Screen’ link to start using eQP. System will direct to the

homepage of eQP public portal.

Page: 2-3


Figure : 6

9. Once on the homepage, click on ‘My Profile’ icon. Click on ‘Update Profile Photo’ button. Click

on ‘Browse’ button and look for your photo file or any image file. Click on “Upload” button.

Note: Maximum file size is 50kb. This photo would be used for issuance of QP card.

10. Fill in the other mandatory fields and click on ‘Save’ button.

Figure : 7

11. Click on Logout to exit eQP Public Portal. System returns to login page.

Page: 2-4


2.2. Application for Registration as Qualified Person


https://eqp-kpps.sarawak.gov.my

2. If you are Malaysian, login with your New Identity Number. For non-Malaysian, login using

your registered email address.

Figure : 8

3. Once on the homepage, click on ‘My Application’ icon. Click to ‘Application for New QP

Registration’ link. Start with entry on ‘SECTION A : PARTICULARS OF APPLICATION’ Go to

‘A(1) Particulars of Applicant’. Entry form on ‘Application for Registration as a Qualified

Person’ will be displayed.

Page: 2-5


https://espa.mrpe.sarawak.gov.my/

Figure : 9

4. Click on the Information icon located next to ‘Applied Registration Category & Profession field.

The systems shall display ‘Table of Explanation on Registration Category based on

Profession’.

Figure : 10

5. Select a value for ‘Applied Registration Category & Profession field. Applied Category is

allocated by system based on Profession.

Page: 2-6


6. Go to the ‘Academic Qualification’ section, click on the Right Arrow icon to expand the

information entry section. Click on ‘Add’ button to add a new row. Fill in the mandatory fields.

For File Attachment, look for the relevant PDF documents or image files and upload to the

system.

7. To delete, tick on the Checkbox next to the record and click on ‘Delete’ button to remove the

selected record.

Figure : 11

8. Go to the 'Membership in Professional Bodies' section,use the same way to add and remove

information related to this section. For each record, fill in the mandatory fields.

9. Go to the ‘Relevant Working Experience’ section, use the same way to add and remove


10. Go to the ‘Any other attachment(s)’ section, use the same way to add and remove information

related to this section. For each record, fill in the mandatory fields. This is optional

information, if you do not have any other attachment, may leave this section with no record.

11. Click on ‘Save’ button. New application is created. Records on the application are being

updated accordingly.

Page: 2-7


Figure : 12

12. Next, proceed on entry for ‘A (2) Corporate Profile (if applicable)’. Scroll down to ‘Listing of My

Company’ section. If you had filled in the Corporation’s Information during the User Sign Up,

the system shall list the company details under the listing. Click on ‘Activate’ button. Fill in all

the mandatory fields.

13. If you did not filled in the Corporation’s Information during the User Sign Up or you want to

use other company for this application, you may fill a new Corporate Profile in this page.

14. Click on ‘Save’ button.

Figure : 13

Page: 2-8


15. Go to the ‘Shareholders’ section, click on the Right Arrow icon to expand the information entry

section. Click on ‘Add’ button to add a new row. Fill in the mandatory fields. Proceed to click

‘Add’ button to a new row.

16. To delete, tick on the Checkbox next to Record Number and click on ‘Delete’ button to remove

the selected record.

17. Go to the ‘Board of Directors’ section, use the same way to add and remove information

related to this section. For each record, fill in the mandatory fields.


related to this section.For each record, fill in the mandatory fields.This is optional information,

if you do not have any other attachment, may leave this section with no record.

Figure : 14

19. If you selected a corporate information and later you decide to omit the information from this

application, click on ‘Reset Corporate Profile’ button. The system will reset the Corporate Profile

to empty fields. “Corporate Profile for this application has been reset successfully. You may key

in new profile or select an existing profile from the Listing of My Company.”

20. Once entry are done, proceed to ‘SECTION B: DECLARATION’. Look through the

Application Form (Form A) Note: The web browser in your computer or mobile device require

to have Adobe Acrobat Reader plugins to complete this step. The content of the form showing

the same information being entered into the system.

Page: 2-9


Figure : 15

21. Scroll to the bottom of the page, tick on the Checkbox next to paragraph on the Declaration’s

text. Click on ‘Submit’ button. The system shall validate the completeness of entry for the

mandatory fields. Once application is submitted successfully, system shall prompt ‘Your

application has been submitted to MUDeNR successfully. You will be notified by MUDeNR for

next action.’

Figure : 16

Page: 2-10


2.3. Application for Renewal of Registration as Qualified Person


https://eqp-kpps.sarawak.gov.my/initLoginEQP

2. If you are Malaysian, login with your New Identity Number. For non-Malaysian, login using

your registered email address.

Figure : 17

3. Once on the homepage, click on ‘QP Application’ icon.

Figure : 18

4. Under QP Application option, choose Listing of Applications submitted to MUDNR.

Page: 2-11


Figure : 19

5. At the Application for Registration as SPA Qualified Person | Manage screen, under Year to

be Registered , click on current year application link.

Figure : 20

6. Then on My Application | Application for Renewal of Registration screen, click on Renew

button.

Figure : 21

Page: 2-12


7. Start with entry on ‘SECTION A : PARTICULARS OF APPLICATION’ Go to ‘A(1) Particulars of

Applicant’. Entry form on ‘Application for Registration as a Qualified Person’ will be displayed.

8. Check on the following information fields on the existing license to be renewed :-

• Registration Category & Profession

• Date of first registration as qualified person

• SPA QP Registration No.

Information fields are correct for the existing valid license.

9. Under ‘Particulars of Applicant’ section, click on ‘Edit’ button to update your personal profile.

Update any information fields and click on ‘Save’ button. Click on ‘Back’ to return to the entry

form. My Profile’s record is updated.

Figure : 22

10. Go to the ‘Academic Qualification’ section, click on the Right Arrow icon to expand the

information entry section.

11. Click on ‘Add’ button to add a new row. Fill in the mandatory fields. For File Attachment, look

for the relevant PDF document or image files and upload to the system.

12. If there is an existing record, you may edit or delete the records. To delete, tick on the

Checkbox next to Record No. and click on ‘Delete’ button to remove the selected record.

Page: 2-13


Figure : 23

13. Go to the ‘Membership in Professional Bodies’ section, use the same way to add and remove

information related to this section. For renewed Membership of Professional Bodies Certificate

of year applied, check on Yes. For each record, fill in the mandatory fields and attach the latest

copy of renewed certificate.

Figure : 24

14. In application membership section ,if applicant check on No radio button, a prompt message

will pop up to remind applicant as shown in Figure:26.

Figure : 25

Page: 2-14


Figure : 26

15. If there is no renewed Membership of Professional Bodies Certificate of year applied, check on

No. For each record, fill in the mandatory fields and attach current copy of certificate and

documents needed under Proof of Renewal.

Figure : 27

16. Go to the ‘Relevant Working Experience’ section, use the same way to add and remove


Page: 2-15



related to this section.For each record, fill in the mandatory fields.This is optional information,

if you do not have any other attachment, may leave this section with no record.

18. Click on ‘Save’ button. New application is created. Records on the application are being

updated accordingly.

Figure : 28

19. Next, proceed on entry for ‘A (2) Corporate Profile (if applicable)’. Scroll down to ‘Listing of My

Company’ section. If you had filled in the Corporation’s Information during the User Sign Up,

the system shall list the company details under the listing. Click on ‘Activate’ button. Fill in all

the mandatory fields.

20. Click on ‘Reset Corporate Profile’ button. The system will reset the Corporate Profile to empty

fields. “Corporate Profile for this application has been reset successfully. You may key in new

profile or select an existing profile from the Listing of My Company.”

Page: 2-16


Figure : 29

21. Once entry are done, proceed to ‘SECTION B: DECLARATION’. Look through the

Application Form (Form C) Note: The web browser in your computer or mobile device require

to have Adobe Acrobat Reader plugins to complete this step. The content of the form showing

the same information being entered into the system.

Figure : 30

Page: 2-17


Figure : 31

22. Scroll to the bottom of the page, tick on the Checkbox next to paragraph on the Declaration’s

text. Click on ‘Submit’ button. The system shall validate the completeness of entry for the

mandatory fields. Once application is submitted successfully, system shall prompt ‘Your

application has been submitted to MUDeNR successfully. You will be notified by MUDeNR for

next action.’

Figure : 32

Page: 2-18


2.4. Payment of Registration Fees

1. Open a new tab in the web browser. Go to check your email. Under Inbox of your email

account, look for email from MUDeNR with following subject‘[MUDeNR] eQP: Payment of

Registration Fees for <your name>’. An email containing information and link to make

payment of registration fees.

2. In the email content, click on the ‘here’ link. You will be directed to the Public Portal login

page. Login using your public user account. The system will direct you to payment page.

Figure : 33

3. Click on Click Here to Pay button to proceed with payment transaction.

Figure : 34

Page: 2-19


4. Then on the Payment | Preview page, click on Make Payment button.

Figure : 35

5. A pop up blocker dialog will appear if your browser has been blocked. If not, payment

confirmation dialog will appear.

Figure : 36

Notes : Refer to Pop-up Blocker Setup in how to allow popup for your browser.

6. System prompts for confirmation “Your payment details will be forwarded toSarawak

Government Official Secured Payment Gateway, PaymentGalaxy Malaysia. Do you want to

proceed?”. Click OK button to proceed to PaymentGalaxy screen.

Figure : 37

Page: 2-20


7. On Paybills pop-up screen, select the Bank ‘ie: Test Bank A’, then scroll to the bottom of the

screen to ‘Agree and Continue’.On next page, click ‘Continue’ to proceed. These figure and

example are a testing environment by Paybills PaymentGateway. The payments will be

flagged to Successful.

Figure : 38

8. On payment confirmation page, click on‘Back to QP Application’ link. The system loads your

application form indicates you are now in the Payment Stage.

Page: 2-21


Figure : 39

9. Open a new tab in the web browser. Go to check your email again.Under Inbox of your email

account, look for email from MUDeNR with following subject ‘[MUDeNR] eQP: Payment

Received from <your name> for Registration Fees of <Registration Category & Profession>’.

P

Page: 2-22


2.5. Registration Completed


account, look for email from MUDeNR with following subject ‘[MUDeNR] eQP: Registration as

SPA Qualified Person for <name> is Endorsed’. An email containing information on how to

view the extract of QP Certificate.

2. In the email content, click on the ‘here’ link. You will be directed to the Public Portal login

page. Login using your public user account. The system will direct you to My Licence page.

Figure : 40

3. Retrieve your licence and click on ‘View Extract of QP’. The document was digitally signed

by the Secretary of SPA.

Figure : 41

Page: 2-23


2.6. Card Collection (Only Applicable for New Registration)


account, look for email from MUDeNR with following subject ‘[MUDeNR] eQP: QP Card

Ready for Collection’. An email containing information to collect the QP Card for new

registration of QP.

Figure : 42

Page: 2-24


Table Of Contents

3.1.Contacting SAINS Call Centre.......................................................................................3-1

3.2.Online Customer Survey................................................................................................3-2

3.3.Application Improvement Feedback ..............................................................................3-2

3.3.1.Via WAW Feedback Form........................................................................................3-3

3.3.2.Via Web-based Feedback Form..............................................................................3-3

3.3.3.Via Sarawaknet Application Feedback Form...........................................................3-5

3.3.4.Via Email..................................................................................................................3-5

ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSCONTACT US

3

3. Contact Us

3.1. Contacting SAINS Call Centre

SAINS Call Centre is a customer friendly (24x7) one-stop centre whereby you contact us via

various channels listed below for system faults on hardware, software applications, network and

on other required services especially the ones covered in our Service Level Agreements (SLA).

With SAINS Call Centre, we will be able to respond to your service request more systematically,

quickly and effectively as all the service requests are recorded, tracked and monitored under a

centralized Call Tracking System.

If you have any service requests and need help or support, please do not hesitate to contact us via

various channels listed below.

Email

[email protected]

Online Submission

http://callcentre.sains.com.my

Telephone

SAINS Call Centre

Operational Hours:

(24 hours x 7 days)

Tel: 1-300-88-SAINS

1-300-88-7246

Sabah Support Centre

Operational Hours:

(8.00 am – 5.30 pm; Mon - Fri)

Tel: (60) 88-734550

(60) 88-734560

Fax

Fax: (60) 82-442522 Fax: (60) 88-734580

Page: 3-1


http://callcentre.sains.com.my/catsv3/onlinef3.nsf/MainPage?OpenForm

3.2. Online Customer Survey

This online customer survey is our continuous quality improvement initiative for us to collect your

feedback and invaluable inputs on the quality of our Customer Care. The feedback will help us to

improve our services to you and go a long way in helping us transform your customer experience.

Please take a few moments to fill in this feedback form at http://cats.sains.com.my.

3.3. Application Improvement Feedback

To help us to improve our system, we provide online feedback form for you to raise your

comments, suggestions or feedbacks related to applications. As a token of our appreciation, we

will give away a fantastic mystery gift every 6 months in June and December to our selected lucky

customer who contributed the most innovative and constructive comments on our application(s).

Notes:

Please use this online feedback function/form to send comments/suggestions for the application

or service only. If you wish to feedback on any technical problems encountered while using the

system, please contact our SAINS Call Centre.

Send us your comment/suggestion by completing the Online Application Improvement Feedback

Form or by emailing to us using the following email address : [email protected]

The Online Application Improvement Feedback Form is normally found at the System Main Page

for web-based application.

Page: 3-2


http://cats.sains.com.my/

Below are the details on how you can submit your feedback to us:

• Via WAW Feedback Form

• Via Web-based Feedback Form

• Via Sarawaknet Feedback Form

• Via Email

3.3.1. Via WAW Feedback Form

Click at the toolbar. Click Save once you had completed filling in the form. An email will

be automatically sent to us for our further action.

Figure : 43

3.3.2. Via Web-based Feedback Form

Click Feedback link normally available at the mainpage of the system and click button

once you had completed filling in the Application Feedback Form. An email will be automatically

sent to us for our further action.

Page: 3-3


Figure : 44

Page: 3-4


3.3.3. Via Sarawaknet Application Feedback Form

Click Feedback link in mySCS after you login at Sarawaknet mainpage. Click button

once you had completed filling in the form. An email will be automatically sent to us for our

further action.

Please refer to Figure 2 above for details.

3.3.4. Via Email

You may also submit your feedback via our email address [email protected] or contact

our SAINS Call Centre as listed above.

Page: 3-5


2018

Documents

ONLINE MANAGEMENT OF SPA QUALIFIED PERSONS