Online Best PracticesDr. Bob Paxton, Ph.D.

Campus President, NAU Online

Angie Clements, MBADirector of Learner Services

Online Best PracticesDr. Bob Paxton, Ph.D.

Campus President, NAU Online

Angie Clements, MBADirector of Learner Services

• 19 locations throughout the central United States

• Programs offered in:• Business• Accounting• Healthcare Management• Health Information Technology• Healthcare Coding• Information Technology• Nursing• Criminal Justice• Graduate Studies

About NAU

Mission Statement: National American University welcomes students of diverse interests, cultures andabilities and prepares them for careers in health care, business and business-relatedfields by providing quality higher education in a caring and supportive environment.

The university builds learning partnerships with students and other institutions locally,nationally and internationally through its private, regionally accredited system ofcampuses and education centers offering courses in traditional, accelerated and distancelearning formats.

As a comprehensive technical and professional institution of higher learning, theuniversity responds to the changing needs of students, employers, and their communities by providing undergraduate and graduate programs and continuing educationopportunities to serve our evolving global society.

Core Values: Provide a caring and supportive learning environment. Offer high quality instructional programs and services. Offer technical and professional career programs.

National American University

• As one of the first to offer fully online degree programs since 1996, NAU Online continues to serve students at a global level.

NAU Online

• Build relationships

• Student advocate and liaison

• First-stop shop

• Assist students from orientation to graduation

• Increased student retention

• ATTENTION = RETENTION

Learner Services Mission

• Acclimation process• Academic advising• Mentoring• Technical support• Counseling services• Success coaching• Tutoring services• Course navigation• Support service guidance• Community building activities

Learner Services Responsibilities

Culture based on TPI

• Strategies for Success• Required for all students• 2200 students completed online in the last year• Concepts incorporated throughout all courses

• Investment in Excellence (IIE)• Required for all faculty and staff• Online module • Face-to-face session/booster• Developed online IIE for other organizations

First-term Students• 4.95% increase in retention from Spring 2009 through

Spring 2010

Annual Retention• 4.87% increase in yearly retention average for the

current academic year

Student Persistence

Questions?

Questions?