UL TS Training Academy

Online Banking & Payments Course Program

© 2014 UL All rights reserved. May not be copied or distributed without permission.

Online Banking & Payments

Course outline

This training course will provide an extensive overview of both the online banking and the online

payment landscape and the changes and developments within these worlds. We will discuss

the concerning balance between usability and security. We will focus on different methods for

web-based communications and online security as well as innovations in online banking and

online payments. You will learn to understand current and future developments in online

banking and how to define secure, new and relevant online banking and payment services. The

training can be specified to your business activity.

Intended audience

This course is suitable for people with a business focus and/or a more technical oriented focus.

The subjects that will be discussed and presented will not be too technical, and will be

interesting for all people that want to know more about the payment and banking world.

Required skills and expertise

To attend this course, no special skills or expertise are required. (Basic) knowledge of financial

transaction systems is an advantage.

Key benefits

After attending this training participants will understand:

How the financial industry makes use of the online landscape;

Online communication and its security as the fundament for online banking and

payments;

The online relationship between banks and customers;

How to define “safe” online financial services;

The main goal of this training is to give structure and vision.

UL TS Training Academy

Online Banking & Payments Course Program

© 2014 UL All rights reserved. May not be copied or distributed without permission.

Course Program

09.00 – 09.30 Introduction

This introduction module provides an introduction to the training as well

as introduction to some key concepts and trends.

09.30 – 09.15 Online Regulation

Within this training module we will get familiar with the regulatory

landscape. Before diving into the techniques, it is important to

understand what regulations apply and their strengths and weaknesses.

10.15 – 10.30 Coffee break

10:30 – 11.15 Secure Online Communication

This module focuses on what kinds of communication flows are possible

online and how to secure them. This way we could understand how

secure and efficient communication should be achieved.

11:15 – 12.00 Online Authentication

The focus here is on the different methods which are available for

remotely proving user authenticity. Understanding the structure and

security levels of online authentication is important in order discuss the

security of online payment and/or online banking.

12.00 – 13.00 Lunch break

13.00 – 14.00 Online Fraud

After lunch we will discuss what online fraud is, how it is committed and

what the solutions are. This way we will manage to understand the

technical mechanisms used to prevent online fraud.

14.00 – 14.45 Online Banking

The characteristics of Online Banking and what’s behind the scenes is

subject in this module. Understanding how online banking comes to a

success for both the bank and its customer is important in order to

define new services.

14.45 – 15.00 Coffee break

15.00 – 16.00 Online Payments

In this module the focus is on the characteristics of an online payment

and the different methods to pay online. After this method you will

understand differences in payment methods and find payment

innovation opportunities.

16.00 – 16.45 Online Financial Services

The focus here is on what kind of services are offered to make financial

transactions more efficient. We will discuss the different element which

can be outsourced to Payment Service Providers, e-Wallet Provider or

UL TS Training Academy

Online Banking & Payments Course Program

© 2014 UL All rights reserved. May not be copied or distributed without permission.

Billing Service Providers.

16.45 - 17.00 Questions – round up – closure