One search box…your library discovered

The World’s First Web-scale Discovery Service

• Market announcement in January 2009

Everything Has Been Leading To This…

• A single search box enables quick discovery of the most credible resources anywhere the library has them• Single, unified index• Pre-harvested • Expert treatment of combined data sources • Content-type and vendor neutral • Superior relevancy ranking

• Now used by over 230 libraries, in 30 countries

Used by some of the largest research libraries in the world!

Global leader in web-scale discovery

Just some of our customers…

Why is Summon the right discovery choice?

• Summon meets user expectations• Summon is comprehensive• Summon delivers proven value

What does “Discovery” mean for users?

• Simple• Easy• Fast

No clear and compelling starting place

Difficulty identifying appropriate resources

Confusing to navigate across resources

Why Not the Library First?

A digital front door for the library’s resources…

• Provides an opportunity for the library to reclaim its place as the starting place for research

Only one way to meet users’ expectations

• Built from scratch and built to purpose• Speed • Available without authentication • Single relevance ranked results set • Powerful and intuitive faceting and sorting

features• Easy to navigate and save results• Customized to the library’s collection

Understanding the Summon model…

• Having the critical core of the library’s collection represented in a single, unified index is the key to making it all work

• This impacts everything related to discovery• speed, ease of use, relevancy, customizability, research integrity,

stability/reliability, and more

Unified Results Set Unified Index

How is this different from other solutions?

• All other discovery solutions are Hybrid models built on older, existing platforms

• They don’t search content from a single index• They don’t return all results at once• All content is not treated equally• They don’t have the capacity to search and ingest large

volumes of full text• Metadata is not normalized or de-duplicated

• Users aren’t really seeing the most relevant results across the library’s full collection

What is a “Hybrid” discovery model?

• Hybrid solutions “integrate” or “blend” results from disparate components of other discovery solutions

SingleContentPlatform

Small Index

Federated Search

Next Generation

Catalog

Small Index

CrossRef Metadata Service

Catalog-centric hybrid models

• Catalog-centric solutions are problematic because they are not optimized to search across the vast majority of the library’s content

We could add federated search – why don’t we?

Databases

DB1

DB2

DB3

DB4

Federated Search Model

DB5• Limited Results Set

Results

DB1= 30 out of 2,198 available

DB2= 30 out of 6,950 available

DB3= 30 out of 831 available

DB4= 30 out of 179,430 available

DB5= 0 results (broken connector)

• Serials Solutions has the most widely used federated search product on the market

…but hybrid models that use federated search do not meet user expectations

Hybrid Results Federated

Databases Indexed Content

What’s wrong with hybrid discovery models?

• Mixing federated search results with pre-indexed content is inherently problematic

Federated SourcesDB1= 30 results availableDB2= 30 results availableDB3= 30 results availableDB4= 30 results availableDB5= 0 results (broken connector)

Index= 105,288 available

• Results are always biased toward what is in the index

Understanding the Summon model…

Unified Results Set Unified Index

• Instantaneous, relevance ranked results across the library’s entire collection

• All content treated equally• Not biased toward any content type or vendor

Covers the Critical Core of Library Collections

Content Number of records

Newspaper Articles 364,000,000+

Journal Articles 137,000,000+

Books 86,500,000+

eBooks 18,500,000+

Theses and Dissertations 5,700,000+

Conference Proceedings 2,200,000+

Patents 3,800,000+

Library Catalog records 140,000,000+

Open Access records 14,700,000+

Institutional Repository records 6,700,000+

Government Documents 14,900,000+

• over 670 Million records; 80+ content types

Summon is Comprehensive

• 6,800+ publishers represented• Nearly 100,000 journals at the article-level,

most full-text indexed and full-text searchableJust some of our content providers…ProQuestGaleLexisNexis JSTORIEEEACM DigitalWileyOxford University PressCambridge University PressIBISWorldMintel University of Queensland PressHarvard University Press Library of Congress Web ArchivesMaine Memory Network PalgraveProceedings of the National Academy of SciencesRoyal Society of Chemistry

Accessible ArchivesAlexander Street PressAnnual ReviewsBioMedCentralDialnetEdinburgh University PressHyper Article en Ligne (HAL)IGIKnovelNaxosOptical SocietyRMIT (Informit)SourceOECDEricInternational Bar AssociationCABIBusiness Monitor InternationalEconomist Intelligence Unit

The Most Full Text Indexing

More article and book content indexed in full text than any

discovery solution

Superior metadata treatment

Work directly with content providers to receive the

best metadata

Merge metadata

elements to create

superior records

Provide full text

indexing for better

discovery

Index and preserve

subject terms from all

taxonomies

Add Journal Authority,

Ulrich’s peer review data, WoS Citation

Counts

• Serials Solutions expertise results in rich metadata optimized for discovery

=

EnrichedSummon Records

Merging Example

SummonRecord

Sage: Full Text

Gale/ProQuest: abstracts and subject terms

CrossRef:DOI

Ulrich’s:Peer-reviewed

status

Web of Science: additional author

plus citation counts

• The most complete representation of all metadata from all sources merged into a single record

Superior Relevance Ranking

True, unbiased relevancy ranking across the library collection.

What do we mean by true relevance?

• Because Summon searches across all content within a single index, we actually apply relevancy algorithms to all content equally

• Results are not biased toward one content vendor or content type

• A single, relevance ranked results lists allows for unparalleled granularity of facets – allowing users myriad ways to zoom in on the most relevant results

Superior Relevancy

• Dynamic Ranking• Term Frequency• Field Weighting• Term Stemming• Stop Word Processing

• Static Ranking• Content Type• Publication Date• Scholarly/Peer Review• Highlight Local Collections• Citation Counts

• True relevance ranking across all content

Relevance

RankedResults

List

Dynamic Ranking

Static Ranking

User QueryUser Query

Recommendations

Context Sensitive Recommendations

• Provides native database recommendations• Driven by the library and the content in the

results set• Connects users directly to under-utilized or

under-exposed databases

Exposes Research Guides in Context

Internationalization – Superior Language Capabilities

• UI now Translated into 15 Languages

• Right to left UI’s coming soon: Arabic, Hebrew, Farsi

• Russian and Turkish UI also coming soon

• Native Searching for Japanese, Dutch and French

• Native Searching for German and Chinese coming next

What about content from non-participating providers?

EBSCO: 95% + of Academic Search Premier is in Summon

Summon delivers proven value

• LexisNexis up 642%!• JSTOR up 146%!

Summon delivers proven value

Elsevier IEEE Nature Sage0.00%

50.00%

100.00%

150.00%

200.00%

250.00%

Journal Usage

Journal

Usa

ge G

row

th

Summon uncovers content independently of how popular a database is. It’s wonderful! We’re paying a lot for these resources and now people don’t have to hunt to find them.

Anne MitchellHead of Cataloging & Electronic ResourcesUniversity of Houston Libraries

Highly Customizable

Summon is the most customizable discovery solution available

Highly Customizable

• Easily modify look and feel

• Seamless integration with library website

• Integration with subject guides, course management tools, AtoZ lists

• Web-based admin tools make most customizations possible without programming skills or IT staff involvement

Summon Customizer

Advanced Customization Options

• Highly flexible• Unparalleled scoping of search boxes to

select content types

• Flexible display options for facets and advanced search forms

API Offers Unlimited Customization Options

Can easily develop custom interfaces and integrate with other library applications

• Most libraries fully implemented in just 6-8 weeks, SaaS model

• Integrated with most ILS, and 6 different next-gen catalog products

• No IT staff or programming skills needed

Easy Implementation

• Agile Development Methodology• Release new features every 2-3 weeks

• SaaS model means that all updates are pushed live for the benefit of all customers

• No upgrades or re-installs needed

• Enhancements developed in consultation with our large customer base

Product keeps getting better all the time

Superior mobile experience

Superior mobile experience

Take the library with you…

View it on your mobile device…http://tiny.cc/summon

The Summon mobile interface offers all of the discovery capabilities of the standard interface

Summon Analytics

Key Value Propositions

• Summon meets user expectations• Summon is comprehensive• Summon delivers proven value

Summary: Summon Web-Scale Discovery

• Starts with a unified index

• Searches full-text and enriched metadata

• Customized to your library’s collection; highly configurable – easy to navigate

• Provides a normalized schema that covers ALL content searched for unbiased results

• Superior relevancy algorithms for highlighting high-value content

• Built-for-purpose highly scalable technology

THANK YOU.