Onboarding a digital workforce!?!

Overview

• Introduction

• GA Secretary of State

• GMIS International

• GA GMIS

• Machine Learning / Artificial Intelligence

GA Secretary of State

79 municipalities

Melbourne – 5 million

Victoria – 6.3 million

Australia – 25 million

Priority issues 2019-20

1. Financial Sustainability

2. Waste & Resource Recovery

3. Government Relations

4. Transport, Freight & Infrastructure

5. Societal & Social Policy Changes

6. Sustainable Land Use

7. Business/Digital Transformation

8. Climate Change & Environment

9. Population Growth/Decline

Executive Elected Operational

Financial Sustainability Waste & Resource Recovery Waste & Resource Recovery

Transport, Freight & Infrastructure Sustainable Land Use Financial Sustainability

Government Relations Financial Sustainability Business/Digital Transformation

Societal & Social Policy Changes Transport, Freight & Infrastructure Government Relations

Sustainable Land Use Climate Change & Environment Societal & Social Policy Changes

Waste & Resource Recovery Government Relations Sustainable Land Use

Climate Change & Environment Societal & Social Policy Changes Transport, Freight & Infrastructure

Population Growth/Decline Population Growth/Decline Climate Change & Environment

Business/Digital Transformation Business/Digital Transformation Population Growth/Decline

Op

eratio

nal

Accountability

Responsibility

?

City of Port Phillip Rod Apostol, Business Technology Manager

City of Yarra Margherita Barbante, Manager Information Services

Manningham Council David Bellchambers, Manager Information Technology

Southern Grampians Shire Council Russell Bennett, Manager Business Systems

Campaspe Shire Council Daniel Butel, Business Integration Manager

City of Melbourne Colin Fairweather, CIO

Mildura Rural City Council Paul Kealley, Information Systems Coordinator

Murrindindi Shire Council Craig Lloyd, Chief Executive Officer

Surf Coast Shire Council Neil McQuinn, IT Manager

City of Wyndham Dr Adam Mowlam, Manager Smart City Office

Bayside City Council Chris O’Connor, Digital Service Designer

City of Boroondara Gerardine O’Sullivan, Principal Digital Strategist

City of Casey Ashley Pratt, Smart City Lead

Moonee Valley City Council Robert Raiskums, CIO

City of Ballarat Justine Resta, Transformation Lead

Golden Plains Shire Council Carolynne Roberts, IS Administrator

City of Greater Bendigo Michael Smyth, Manager Information Management (Chair)

Glen Eira City Council John Staines, CIO

City of Greater Geelong Matthew Szymczak, Digital and Data Lead

Yarra Ranges Shire Council Hyma Valpala, Digital and Data Lead

Hobsons Bay City Council Roger Verwey, Manager Information Services

Latrobe City Council Victoria Whelan, Coordinator Libraries and Customer Service

Mornington Peninsula Shire Council Marnie Williams, Exec Manager Human Resources

City of Whittlesea Hans Wolf, CIO

Knowledge • Advice • Experience • Partnerships

MAKE PLANNING SIMPLE

We will build a centralised system for planning permits, combining the efficiency of shared, intelligent processes, with

locally responsive decision making

NOW

Decision 60 Days

WITH JOCELYN

Decision 21 Days?

Simple to understand

Quick and easy to complete

Gets it right

Through conversational interface

Humanises the interaction

Meet Jocelyn 1.0

Validates and checks your answers

on the fly

Uses plain language

Guides you through the process

Sets expectations

Helps the planner

Continuously improves

Analyses data and predicts the decision timeframe

Speeds up the process

Meet Jocelyn 2.0

Gathers data, seeks feedback and

learns from every experience

Predicts the likelihood of success

Makes recommendations to the planner

A digital assistant for daily life

Op

eratio

nal

Accountability

Responsibility

?

Op

eratio

nal

Execu

tive

Electe

d

Eddy Van der Stock President - CEO V-ICT-OR

Visby - Gorland May 7th, 2019

LOLA conference

WORK INTELLIGENT WITH THE ARTIFICIAL

PRIVATE PUBLIC ACADEMIC COOPERATION AI IS AN EVOLUTION, NOT A REVOLUTION

• We had years experiments with human cells and DNA before people even knew what happend and some of us tried to push the STOP BUTTON (laws came up, …)

• Don’t let it happen in the same way with AI (and AR) Work together (!) • Engineers and social scientists need to work together on AI, because

artificial intelligence is a technological innovation that will undoubtedly cause significant economic disruption and social changes.

PRIVATE PUBLIC ACADEMIC COOPERATION AI IS AN EVOLUTION, NOT A REVOLUTION

• VICTOR works together with iMec (University of Brussels - prof. Pieter Ballon & John Baekelmans - Harvard prof. Michael Porter)

• “We will gradually evolve towards systems that are capable of learning and taking decisions by them- selves…”

• Monitor this evolution, take Control, Optimize and give Autonomy to systems that passed the cycle …

Monitoring

Control Optimization

Autonomy

AI

PEOPLE & AI SYSTEMS BECOME WORKMATES IT’S ALL ABOUT “COBOTS”

• Robots and machines need to be made in a way people can understand them, are able to communicate with them and can work efficiently with them (e.g. Audi’s “cobot” works between & with people)

• AI systems need to be tested regularly (!) Part of the evolution … • How can we trust ‘them’? (e.g. the approval certificate) • Will we still have a job in 2035?

FIND THE BALANCE ARTIFICIAL INTELLIGENCE

(SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI

CITY CHALLENGES on Mobility • Establishing a 50/50 modal split in the Antwerp region by 2030.

• a modal shift from cars or trucks to more sustainable and less congestion sensitive modes.

• a time shift for trips and transports. • a mental shift about the need for mobility

• Both cycling and multimodal trips might help to bring about a modal shift with commuters and logistic companies, while having a very positive effect on air quality and noise levels.

(SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI

CITY CHALLENGES on Energy and materials/environmental management: • Want to be an exemplary ‘ecocity’ and aims to be climate-neutral by 2050.

• Climate change/CO2-neutrality by 2050. • Climate adaptation. • Environmental quality (air quality/noise pollution). • Circular economy. • Waste management

CITY CHALLENGES on public services and administrations • Chatbots experiments controlled and lead by public servants

(SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI

CONTACT

V-ICT-OR vzw Mosten 13 Industriezone E17-3 9160 Lokeren 09 395 20 28 www.v-ict-or.be

@Socitm | www.socitm.net

A Socitm perspective on developing

a digital workforce

Martin Ferguson

Director of Policy & Research

Kommits International Conference - May 6, 2019

We are a vibrant network of digital leaders who share a passion for transforming local, regional and national public services

Digital workforce

• Purpose

• Conditions

• Tasks

Purpose

Problems:

• Poor processes

• Inefficiency

• Lack of design

Aims:

• Automation

• Knowledge

• Intelligence

• Decision-making

• Outcomes

Conditions

• Assumptions

• Scope and design

• Transactional vs Relational Services

• Data

• Limitations and biases

• Impacts on people

• Intended and unintended consequences

Tasks

• Transparency

• Ethical assessment

• Accuracy

• Inbuilt biases

• Privacy and security

• Human judgment

• Evaluation

Source: Eddie Copeland, Nesta 2019

Onboarding a digital workforce!?!