Ship-Right Solutions, LLC

On Time. On Budget. On Your Terms.

165 Pleasant Avenue South Portland, ME 04106

www.shiprightsolutions.com • 207-321-3500

159 Cash StreetSouth Portland, ME 04106

10 Ferry StreetConcord, NH 03301

Ship-Right Solutions is a full-service third party logistics company specializing in order fulfillment, customer support and data management. We offer turnkey solutions for several different market segments including:

Retail

Direct response E-Commerce

Mail-Order

Wholesale

(Left ) Drew Graham - President & Founder(Right) Todd Flaharty - Executive VP & Partner

You’ve invested handsomely in product development, manufacturing, and marketing. Now that you have found your customers and they like what they see, you need an efficient way to make sure your product is reliably shipped and delivered. You need thorough, responsive customer service representatives who are available to promptly answer questions for your customers, upsell an order, or process returns. Ship-Right Solutions offers you and your customers continuity of service from the point of sale, to the warehouse, to shipping, and beyond.

No One Knows Your Business Like You Do. No One Knows Shipping Like We Do.

Full Service Solutions You Can Count On. Every time.

Home Delivery Service

With our own fleet of trucks and professional drivers, Ship-Right Solutions can deliver any bulky item not suited for a parcel carrier such as:

Furniture

Housewares

Appliances

Servicing eCommerce Merchants and Marketplaces with delivery needs throughout Northern New England, Ship-Right will deliver the goods and ensure quality control while engaging your customer throughout the experience.

At Ship-Right Solutions, we know the best way to turn one-time customers into repeat customers is through responsive customer service. Your customers deserve professional Customer Service Agents that are only a toll free call away. With instant access to customer and order data, these dedicated individuals represent your organization transparently and professionally. We have over 17 years experience providing Call Center support to small and large businessesand we know that every business has different needs. At Ship-Right Solutions, we offer multi-channel customer engagement options tailored to your business.

Unparalleled Customer Service

On-site contact center

Email support& chat

Advanced services

Web-based reporting

Recorded calls

Order recovery & save programs

Scaleable Shipping Services

At Ship-Right Solutions, we know that no two business are the same. Businesses need a shipping company that can react efficiently to changes in the market and respond to fulfillment needs that vary in volume and duration. Using our state of the art processing hardware and software, we manage your shipping needs with responsiveness and efficiency.

Direct to Consumer: With over one million packages shipping annually, Ship-Right has the experience necessary to get the right product to your customers quickly and economically. We fulfill for some of the top Direct Response (DR) and eCommerce companies; shipping products such as dietary supplements, collectibles, electronics, housewares, sporting goods, informational products, and much more. In many cases, orders are picked, packed and shipped on the same business day they’re received.

Business to Business: We process orders on our clients’ behalf and then ship to their customers which include retail stores and distribution centers, wholesalers and international destinations. We are the “invisible distribution arm” of our clients, specializing in back-end logistics including product inventory management, Electronic Data Interchange (EDI), and preparation of products for shipping which includes picking & packing, kitting and light assembly, boxing, labeling, palletizing, freight forwarding and consolidation.

Real Time Inventory Management

With every technological advance, commerce moves faster. In order to keep pace with the speed of business, we invest in technology to provide:

Real-time inventory management

Call Center support

Comprehensive web-based reporting

Dynamic customer data collection

Order and payment processing

At any given moment, we can tell you how much product you have on the shelf, how fastyour orders are shipping out, how many calls are coming in and the status of your payments or refunds. We’ll even notify your customers when their order ships.

In the fulfillment business, volume talks. Ship-Right Solutions negotiates discounts on everything from boxes and packing materials to freight rates. The less we pay, the less you pay. And because we are specialists in order fulfillment, we know how to maintain a stable, knowledgeable, economical workforce that you only pay for on an as-needed basis.

Preserve Your Capital

We invest in the warehouse and distribution infrastructure to meet the specific demands of any campaign so you don’t have to. As a full-service third party logistics company, Ship-Right Solutions brings you value, expertise and efficiency that you can budget for and count on. Our clients have the benefit of accessing our experienced customer service professionals and shipping services only when needed, saving precious capital for product innovation, marketing, and the long-term growth of their organization.

The Delivery Team was very professional. Our package was handled with care and delivered promptly at the time noted.

We will definitely be continuing our services with Ship Right Solutions. Thank you for yet and other pleasant experience.

- Google Reviewer

We’ll help you manage the consumer demand for speed-of-light delivery times, and the new UPS and FedEx dimensional weight pricing for ground shipments. Our clients expect immediate results. Our first priority is your customer.

Our Team Working For Your Business.

Visit our site to read more customer testimonials.

Contact Us

www.shiprightsolutions.com

207-321-3500

165 Pleasant Ave,South Portland, ME 04106

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159 Cash StreetSouth Portland, ME 04106

10 Ferry StreetConcord, NH 03301