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5 LESSON LIBRARIES

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Understanding and Visualizing Data

• Visualization and Analysis

• Bring the Data into the Decision

• Gather and Quantify Data

Implementing Scientific Decision Making

• Define a Hypothesis

• Test the Hypothesis

• Testing and Conclusions

Using Predictive Data Analysis

• Discovering Relationships

• Quantifying Impact

• Assessing and Validating Your Model

• Applying the Predictive Analytics Framework

Modeling Uncertainty and Risk

• Making One-off and Repeating Decisions

• Adjusting and Accounting for Risk

• Using Monte Carlo Simulation for Nuanced

Decision Making

Optimization and Modeling

Simultaneous Decisions

• Using Optimization

• Developing Nonlinear Models

• Creating Noncontinuous Models That Work

DATA ANALYTICS LIBRARY

Aligning Employee Performance with

Organizational Goals

• Assess System Needs

• Examine System Considerations

• Design a Successful System

Aligning HR Strategy with

Organizational Strategy

• Customer Value and Core Competencies

• Growth Strategies for Your Organization

• HR Strategy and Key Talent Groups

• Aligning HR Across Multiple Objectives

Applied Predictive Analytics in HR

• Analyze Talent Acquisition Data

• Analyze Diversity Data

• Evaluate Employee Engagement Data

• Assess Turnover and Retention Data

Assessing the Financial, Strategic, and

People-Related Return on Pay for Performance

• Assess the Financial Return, Part I

• Assess the Financial Return, Part II

• Evaluate Strategic Alignment

• Assess Improvements in Staffing

Attracting and Retaining Talent with

Performance Pay

• Defining and Identifying Key Talent and

Superstars

• Comparing Pay for Performance Versus Pay for

Potential

• Determining Whether to Drive Behaviors or

Reward Results

• Examining Intrinsic and Extrinsic Motivation,

and Pay for Performance

• Delving into Internal Pay Equity

HUMAN RESOURCES LIBRARY


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Benefits, Compensation, Safety, and Other Legal

Issues

• Addressing Leave and Other Benefits Issues

• Addressing Compensation Issues

• Working with Labor Activity and Agreements

• Addressing Safety, Privacy, and Other Issues

Consulting Skills for Internal HR

• The Consulting Relationship

• Problem Diagnosis and Assessment

• Feedback and Solutions

• Implementation and the Change Process

Countering Bias in the Workplace

• The Dimensions of Diversity

• Recognize Unconscious Bias

Countering Bias in the Workplace for HR

• Identify Interventions

Creating and Sustaining Remote Work Programs

• Assess and Plan

• Implementing Policies and Support Systems

• Measure and Sustain Your Program

Designing and Implementing Effective Social

Media Policies

• Assess Social Media Risk

• Make A Social Media Policy Plan

Diversity and Inclusion in Practice for HR

• Defining Diversity and Inclusion

• Inclusion at the Work-Group Level

• Aligning the Levels of Inclusion

• Evaluating Inclusion Initiatives

Driving Engagement

• Define Engagement

• Examine the Drivers of Engagement

Driving Engagement for HR

• Assess Your Organization (or Work Group)

Employee Training and Development

• Conducting a Training Needs Analysis

• Training Design and Delivery

• Facilitating Learning Transfer

• Analyzing Training Evaluation

Employment Laws Around the Globe

• Assessing the Legal Context of Workforce

Requirements

• Identifying Employment Requirements in

International Contexts

• Dealing with Appropriate Parties in Employment

Law

• Addressing Local Variations in Workforce

Restrictions

Essentials of HR Analytics

• Working with HR Data

• Interpretation and Insights

• Visualization and Communication

Equal Employment Opportunity and Employee

Treatment Issues

• Exploring Core Concepts in Employee Treatment

• Addressing Issues Relating to Discrimination

• Addressing Issues Relating to Disability and

Religion

• Addressing Harassment and Retaliation

Facilitating Staffing Decisions

• Staffing and Strategy

• Workforce Planning

• Candidate Sourcing

• Assessment Methods and Workforce Flow

Finding and Managing Talent Through Social

Media

• Attract Talent with Social Media

• Select Employees with Social Media

• Retain Top Talent with Social Media


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Fostering a Coaching Culture

• The Employee Development Landscape

• Identify and Prioritize Potential Coaching

Opportunities

• Form a Hypothesis to Inform Your Coaching

• Develop a Coaching Plan

Fostering an Inclusive Climate

• Examine an Inclusive Climate

• Examine the Dynamics of Inclusive Climates

• Take Steps Towards Inclusion

Getting Results through Talent Management

• Examine Your Talent Philosophy

• Identify Your Key Talent

• Devise Development Strategies for Engagement

and Retention

• Measure the Effectiveness

HR Analytics for Business Decisions

• Align Analytics with Organizational Needs

• Work with Data

• Strategic Analytics

HR Policies in International Contexts

• Assessing Hiring and Firing Requirements

• Assessing Wage and Hour Requirements

• Assessing Leave Requirements

• Assessing Anti-Discrimination Requirements

Human Resources Leadership

• HR Leadership Competencies

• HR Leadership Relationships

• HR Leadership Coaching

• HR Leadership as Change Agents

Measuring and Compensating for Performance

• Defining and Measuring Performance

• Recognizing Competitive Advantage from

Performance Pay

• Distinguishing Facilitating and Hindering Factors

• Choosing the Elements of Performance Pay

Navigating Labor Relations

• Analyzing the Labor Relations Environment

• Assessing the Current State of Labor Relations

• Preparing for Possible Labor Disruptions

• Managing Workplace Conflict

Strategic Engagement


• Get Ready to Survey

• Interpret the Results

• Take Key Steps to Success

Strategic Talent Analytics

• A Strategic Approach to People Analytics

• Sharpening Your Analytical Acumen

• Using Data and Analytics to Persuade Others

Total Rewards Compensation

• The Total Rewards Framework

• The Point Method

• Total Rewards and Employee Preferences

• Rewards and Risks

• Short-term and Long-term Incentives

Using Design Thinking for HR

• Adopting a Consumer-Driven Approach

• Solving Problems with Design Thinking


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MANAGEMENT COMPLETE LIBRARY

Addressing Workplace Behavior Issues

• Assessing Behavioral Issues

• Resolving Behavior Issues

• Handling Terminations and Harassment

• Managing Special Employee Requests

Agile Project Management Approaches

• Consider Incorporating Agile into Your Work

• Compare Agile to Traditional

• Consider the “Flavors” of Agile

Aligning Employee Performance with

Organizational Goals

• Implement Your System

Analyzing Segmentation and Targeting

• Exploring Bases and Descriptors

• Analyzing Data to Divide the Market

Applied Marketing Strategy and Decision-Making

Tools

• Market-Oriented Frameworks for Developing

Strategy

• Segmentation, Targeting, and Positioning

• Strategic Pricing

Applying a Problem-Solving Approach to Conflict

• Moving from Conflict Diagnosis to Problem

Solving

• Defining the Problem, Interests, and Criteria for

Successful Resolution

• Generating and Implementing Measurable

Solutions

Applying Strategic Influence

• Influencing Through Heuristics

• Influencing by Changing the Environment

Assessing Opportunities in Owned Digital Media

• Preparing for Marketing on Owned Media

• Foundational Channels in Owned Media

• Newer Channels in Owned Media

• Drafting Marketing Plans for Owned Media

Assessing Opportunities in Paid Digital Media

• Preparing for Marketing on Paid Media

• Considering Opportunities in Foundational Channels

• Considering Opportunities in Newer Channels

• Drafting Marketing Plans for Paid Media

Assessing, Managing, and Mitigating Project Risk

• Assess Risk

• Manage Risk

Assessing Your System’s Performance and Value

• Performance Criteria and Measurement

• Constructing a Decision Matrix

Authenticity, Integrity, and Accountability

• Authenticity

• Integrity

• Accountability

Becoming a Powerful Leader

• Distinguishing Between Leading and Managing

• Overcoming Challenges

• Motivating People

• Evaluating Your Leadership

Becoming a Systems Leader

• Create a Systems Thinking Culture

• Using Systems Thinking with Teams

• Be a Systems Thinker

Brand Activation

• Identify Target Market and Consumer Insights

• Develop Brand Long-Term Essentials

• Strategizing for Brand Messaging


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Brand Purpose

• Command a Brand Premium

• Prepare to Profit from Change

• Define Brand Purpose

Brand Strategy

• Analyze the Market

• Identify Strategies to Strengthen Brand and

Prioritize Options

Building a Resilient Services Marketing

Information Systems

• Identifying the Components of a Services

Marketing Information System

• Planning for Service Marketing Research

• Target Market Strategy

Building Analytical and Emotional Intelligence

with Systems Thinking

• Bridge Knowledge Gaps

• Expand Your Thinking With New Logic

• Increase Your Metacognition and Emotional

Intelligence

Building Great Teams

• Build Commitment to a Common Goal

• Instill a Commitment to Excellence in Your Team

• Create an Inclusive Environment

Building High-Performing Teams

• Diagnosing Your Team

• Cultivating Collaboration

• Utilizing Conflict to Develop Your Team

• Managing Virtual Teams

• Shifting Leadership Roles

Building High-Performing Virtual Teams

• Identifying and Addressing Key Challenges and

Opportunities on Virtual Teams

Building Innovation Competencies

• Implement Lean Startup

• Build a Maker Culture

• Deploy Design Thinking

Building Leadership Character

• Choosing Your Leadership Character

• Self-Awareness, Self-Reflection, and Character

Development

• Demonstrating Vulnerability

Coaching Skills for Leaders

• Explore Coaching

• Develop Your Coaching Skills

• Navigate Goals and Obstacles

Collaborative Communication for

Engineering Leaders

• Leveraging Listening Skills

• Asking Powerful Questions

• Limiting Communication Interference

• Layering Communication Skills

Collaborative Communication for

Technology Leaders

• Leveraging Listening Skills

• Asking Powerful Questions

• Limiting Communication Interference

• Layering Communication Skills

Communicate Well to Drive Project Outcomes

• Change Your Communication Strategy to Get

Better Results

• Use Communication Best Practices

• Practice Better Strategies

Counteracting Unconscious Bias

• Examine Dimensions

• Recognize Unconscious Bias

• Identify Interventions that Can Help


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Courage, Humility, and Compassion

• Courage

• Humility

• Compassion

Courageous Communication for

Engineering Leaders

• Discover Courageous Communication

• Manage Emotional Reactions

• Develop a Culture of Feedback

• Use Conflict to Improve Team Outcomes

Courageous Communication for

Technology Leaders

• Discover Courageous Communication

• Manage Emotional Reactions

• Develop a Culture of Feedback

• Use Conflict to Improve Team Outcomes

Creating and Sharing Interactive Data Models

• Relating Data

• Making Data More Interactive

Creating and Sustaining Remote Work Programs

• Assess and Plan

• Implementing Policies and Support Systems

• Measure and Sustain Your Program

Cross-Cultural Teams and Diversity

• Assess Diversity Challenges and Opportunities

• Compare Cultural Dimensions

• Diagnose Cultural Intelligence

Decision-Making and Accountability

• Develop a Plan for Leading Your Team through a

Decision Together

• Assess and Address Bias

• Assess the Impact of Group Anomalies on Your

Team

Decoding the Gender Gap in Board Membership

• Prepare Yourself for Board Membership

• Position Yourself as a Candidate

• Plan Your Strategy for Success

Defining Interfaces

• Discovering and Defining Operational Interfaces

• Managing Interface Specifications

Defining Scope

• Describing Your System in Terms of

Interrelationships

• Identifying Key Scenarios

• Aligning Your Scope to Stakeholder Expectations

Descriptive Statistics for Business

• Numerically Describing One Quantitative

Variable

• Visually Comparing Multiple Variables

• Numerically Comparing Two Quantitative

Variables

Designing and Implementing Effective Social

Media Policies

• Assess Social Media Risk

• Make a Social Media Policy Plan

Designing Organizations for Systems Thinking

• Create Your Organization’s Vision and Mission

• Build Capacity and Learning Systems

• Map and Assess Your VMCL

Developing a Service Strategy and Managing the

Brand

• Turning Marketing Goals into Action

• Utilizing Innovation as a Strategy to Capture New

Business

• Applying a Systematic Process to the

Development of New Services

• Analyzing Your Brand


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• Designing the Customer’s Experience

• Managing Your Brand

Developing an Integrated Marketing

Communications Strategy for Services

• Identifying Marketing Communications

Objectives

• Planning and Designing Creative Marketing

Communications

• Selecting the Right Integrated Marketing

Communications Methods and Media

• Determining the Success of Marketing

Communications Campaigns

Developing and Communicating Vision

and Strategy

• Assess Your Operating Environment

• Outline a Clear Vision Statement

• Articulate Your Business Strategy

Developing Executive Presence for Women

Leaders

• Define “Executive Presence” in Your Context

• Practice and Refine Your Executive Presence

Developing Innovation Strategy

• Explore Innovation Strategy

• Identify Your Company’s Goals and Establish

Success Metrics

• Gain Insight Into Your Customers’ Wants and

Needs

• Mitigate Challenges and Create a Vision for the

Future

Developing System Requirements

• Developing Use Case Behavioral Diagrams

(UCBD)

• Requirements That Best Serve Your Project

Diagnosing Workplace Conflict

• Recognizing Possible Conflicts within your

Workplace

• Identifying the Type and Level of Conflict

• Recognizing Style Impacts

• Asking Questions to Check Your Diagnosis

Diversity and Inclusion at Work

• Distinguish Between Diversity and Inclusion

• Examine Methods of Fostering Inclusion in Work

Groups

• Assess the Sources of Inclusion

Effective Hiring and Interviewing

• Define Your Target

• Preparing for the Interview

• Make and Communicate Your Decision

Embracing the Basics of Business Law

• Legal Resources and How to Find Them

• Business Structures and Their Legal Implications

• Fiduciary Duties and Why They Matter

Essentials of Marketing Strategy

• Market Orientation and Marketing Mentality

• Market Strategy Overview

Evaluating and Scaling Innovation

• Manage Your Portfolio

• Diffuse Your Innovation

• Sustain Your Innovation Strategy

Evaluating Business and Customer Factors

Affecting Marketing Decisions for Services

• Performing a Situation Analysis of Micro Forces

• Performing a Situation Analysis of Macro Forces

• Analyzing Consumer Behavior

Examining Scarcity and Opportunity Cost

• Examine Scarcity and Opportunity Cost


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Executive Presence

• Connect

• Be Ready

• Overcome Presentation Habits

• Take Your Space and Speak With Purpose

• Take Your Time

• Sell It

• Gesture It

• Enjoy It

• Take It Easy

• Project Energy

• Respond to the Unexpected

• Hear It

• Capture the Room

Exploring Specialty Areas of Business Law

• Employment Law and the Path to Compliance

• Real Property Law and Related Processes

• Litigation and Its Typical Stages

• Tax Law and Business Tax Reduction

• Startups and Their Legal Considerations

Exploring Your System’s Architecture

• Constructing a Functional Flow Block Diagram

• Analyzing Your Functional Flow Block Diagram

Facilitating Staffing Decisions

• Staffing System Management

FinTech Disruptions

• Examine FinTech’s Relevance in Your Context

Fostering a Coaching Culture

• The Employee Development Landscape

• Identify and Prioritize Potential Coaching

Opportunities

• Form a Hypothesis to Inform Your Coaching

• Develop a Coaching Plan

Fostering an Inclusive Climate

• Examine an Inclusive Climate

• Examine the Dynamics of Inclusive Climates

• Take Steps Toward Inclusion

Framing Complex Problems with

Systems Thinking

• Explore Mental Models

• Address the Mismatch Between Mental Models

and Reality

• Recognize Systems Thinking is a Complex

Adaptive System

Gender Bias and Negotiation Strategies

• Examine Gender, Status, and Power in

Negotiations

• Tailor Your Style

• Apply Effective Techniques

Getting Started with Spreadsheet Modeling and

Business Analytics

• Familiarize Yourself with Business Analytics

• Prepare Your Data for Analysis

• Perform Text Management and Analytics

Goal Setting in Public Sector Organizations

• Set Goals for Your Organization

• Measure and Monitor Performance

• Overcome Challenges to Goals-Based Leadership

Harvesting Spreadsheet Data

• Introduction to Big Data

How to Identify, Measure, and Incorporate Risk

and Return Into Capital Budgeting Decisions

• The Risk-Return Relationship

• Factoring Risk into Capital-Budgeting Decisions

• The Capital Asset Pricing Model

• Examining the Weighted Average Cost of Capital


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Identifying and Evaluating Risk

• Quantifying Risk

• Managing Risk

Identifying and Managing Emotions

• Identify Microexpressions of Emotions

• Why Should You Manage Emotions?

• Understand Your Emotional Profile

• Manage Your Emotional Reactions

• Recover from Repeated Negative Events

Implementing an Integrated Digital Marketing Plan

• Creating an Integrated Digital Marketing Plan

• Allocating Resources and Measuring Success

• Preparing for a Successful Implementation

• Adjusting Your Approach for Maximum Reach

Implementing Innovation

• Identifying Stakeholders to Develop an

Organizational Plan

• Enable Innovation with Processes and Pathways

• Develop Policies that Support Innovation

• Develop and Leverage Infrastructure and

Resources

Implementing the Quality Function

Deployment Method

• Relate System Performance to Design

• Define and Refine Design Targets

Improving Engagement


• Examine the Drivers of Engagement

• Assess Your Organization Or Work Group

Inferential Statistics

• Estimating Population Parameters

• Identifying a Framework for Hypothesis Testing

• Testing for Averages Using P-values

Influence and Motivation for Engineering Leaders

• Getting Clear on What You Want and Why

• Choosing an Effective Influence Approach

• Creating and Delivering Persuasive Messaging

• Shaping Environmental and Situational Factors

Influence and Motivation for Technology Leaders

• Getting Clear on What You Want and Why

• Choosing an Effective Influence Approach

• Creating and Delivering Persuasive Messaging

• Shaping Environmental and Situational Factors

Innovation Tools

• Explore the Innovation Tools Spectrum

• Identify Tools for Your Innovation Strategy

Integrative Negotiation

• Separating Positions From Interests

Interpersonal Communication Skills

• Exploring and Developing Confidence

• Exhibiting and Developing Presence

• Using Social and Emotional Intelligence

• Displaying and Planning Mindful Communication

Interpreting the Behavior of Others

• Understanding Behavior in Limited Interactions

• Understanding Behavior in Extended Interactions

Introduction to Negotiation

• How to Split the Pie

• How to Grow the Pie

• Balance Cooperation and Competition

Launching Virtual Team Projects

• Creating a Shared Vision and Defining Roles and

Responsibilities

• Building and Sustaining Trust, Motivation and

Engagement


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Leadership Skills and Traits in Public Sector

Organizations

• Assess Leadership Traits

• Evaluate Your Organization and Your Leadership

Readiness

Leading Across Cultures

• Explore Culture’s Impact on the Way We Think

• Refine Your Thoughts on Leadership Using

Culture

• Develop Skills to Lead Cross-Cultural Teams

• Explore Culture’s Impact on our Relationships

with Others

Leading Challenging Conversations

• Identify and Prepare for a Challenging

Conversation

• Have a Challenging Conversation

• Determine Appropriate Next Steps After the

Conversation

Leading Collaborative Teams

• Diagnosing Your Team

• Managing Your Team

• Growing Your Team

• Letting Go of Your Team

Leading for Creativity and Innovation

• Exploring Innovation

• Managing Innovative Teams

• Generating New Ideas

Leading in a VUCA World

• Identify and Reduce the Impacts of VUCA on Your

Organization

• Match Your Strengths/Weaknesses with Key

Leadership Skills for a VUCA World

• Build a Plan to Improve Your Vision, Courage, and

Character Skills and Lead More Effectively

Leading in Public Sector Organizations

• Build an Effective Team

• Lead Teams Successfully

• Manage Conflict on Your Team

Leading Organizational Change

• Consider What It Means to Be a “Change Agent”

• Develop Your Agenda for Change

Leading Project Teams

• Assess Three Key Leadership Styles

• Assess Motivational and Participative Leadership

Styles

Leading Strategic Change Initiatives

• Strategically Approaching Change

• Developing a Plan for Change

Leading with Credibility

• Establish a Credibility Baseline

• Optimize Follow-through

• Enact Espoused Values

• Foster a Credibility Culture

Leverage Emotional Intelligence for Project

Results

• Identify Emotions Affecting Project Leadership

• Analyze and Choose Emotions to Yield Better

Results

Make a Convincing Case for Your Solution

• Summarize Your Analysis of the Problem

• Use Evidence to Prove Your Analysis and Prepare

to Defend Your Proposal

Making Capital Investment Decisions

• Introduction to Capital Budgeting Rules

• Net Present Value

• Internal Rate of Return

• Payback Period

• Profitability Index and Equivalent Annual Cost


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Making Predictions and Forecasts with Data

• Complete a Loan Analysis and Inform with

Analytics

• Make Predictions with Data Tables and

Simulations

Making Predictions Using Statistical Probability

• Determining Expected Value

• Understanding the Normal Curve

Managing Conflict on Project Teams

• When to Avoid

• When to Meet in the Middle

• When to Force a Solution

Managing Service Demand through Pricing and

Distribution Strategies

• Estimating Market Demand for a Service

Business

• Applying a Strategic Approach to Pricing

• Identifying Pricing Methods and Tactics

• Selecting Distribution Channels

• Reducing Channel Conflict

Managing Team Performance

• Establishing Performance Standards

• Individual and Team Performance

• Managing for Performance

• Addressing Performance Barriers

Managing Time and Priorities

• Aligning Time to Priorities

• Auditing Priorities to Assess Fit

• Audit Actions to Assess Time

• Evaluation for Performance Improvement

• Strategic Work Distribution

Market Response Modeling

• Conceptual Views of Market Response Models

• Steps in Building a Market Response Model

Mastering the Essentials of Influence

• Changing Your Beliefs

• Changing Your Behaviors

Mastering the Time Value of Money

• Build Your TVM Toolbox

• Perpetuities

• Annuities

• Future Values

Measuring and Improving Efficiency

• The Budget as a Baseline for Efficiency

Measuring Customer Preferences

• Exploring Conjoint Analysis

• Collecting Conjoint Data

• Simulating Business Decisions

Monitoring and Controlling Projects

• Exceed Standard Practices

• Manage Scope and Effort

• Use Monitoring Strategies

Motivating People for High Performance

• Resolving a Suspected Motivation Problem

• Using the Drivers of Motivation

Motivating Public Sector Employees

• Assess the Motivations of Public Sector

Employees

• Apply Motivational Tools Effectively

• Motivate Employees With Your Behavior

Multivariable Comparisons

• Comparing Two Population Means

• Comparing More than Two Population Means

• Testing for Proportions—Qualitative Data

• Testing Two Qualitative Variables

Navigating Labor Relations

• Managing Workplace Conflict

• Negotiating Effectively


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Navigating Power Relationships

• Power Situations

• Networks

• Responsible Use of Power

Negotiation Skills

• Elements of Negotiation

• Preparing for the Negotiation

• Defining the Negotiation Interaction

Optimizing Digital Advertising with Analytics

• Digital Advertising Trends and How They Are

Changing

• Managing Sponsored Search Advertising

• Measuring Advertising Success

• Attributing Sales Outcomes and Using

Randomized Controlled Trials

Organizing the Project and Its Components

• Identify the Project Scope and Complexity

• Create the Project Network

• Identify Sources of Uncertainty

Photography Fundamentals

• What Makes a Good Photograph

• Organize and Share Your Photos

• Analyze Photographs

Planning and Delivering Effective Presentations

• Taking Command of Your Delivery

• Evaluating Your Audience and Its Needs

• Formulating Your Message

Planning and Managing Resources

• Flex Schedules and Resources to Your Advantage

• Use Critical Project Management Tools

• Manage Scope, Creep, and the Unknown

Power and Gender Dynamics

• Assess Your Organization in Terms of Power and

Gender Dynamics

• Assess Yourself as a Leader in Terms of Power

and Gender Dynamics

• Create an Action Plan to Enhance Your Status and

Power

Practical Applications of Statistics

• Exploring the Role of Statistics in Quality Control

• Introducing Strategic Decision Making

• Introducing Multivariate Analysis

Predicting and Managing Customers’

Lifetime Value

• Customer Relationship Management

• Customer Lifetime Value

Preparing for Digital Transformation

• Map the Builder Process

• Locate Gaps in Your Builder Process

• Assess Readiness for Digital Transformation

Preparing for the Future

• Develop an Assessment Plan

• Address a Specific Challenge

• Build a Plan to Sustain Momentum

• Apply the REST Model in Your Daily Life

Presenting Quantitative Data

• Exploring Foundational Concepts in Statistics

• Describing One Qualitative Variable

• Visualizing One Quantitative Variable

Pricing Strategy

• Determine What Your Customer Is Willing to Pay

• Consider Behavioral Factors Affecting WTP

• Consider Other Pricing Strategies

Public Sector Leadership Strategies

• Apply the Situational Model of Leadership

• Explore the Contingency Leadership Model

• Assess the Path-Goal Model of Leadership


14


Quality and Service Excellence

• Defining Quality

• Fostering Customer Focus

• Supporting Employee Focus

• Promoting Process Focus

• Analyzing Outcomes and Thinking Strategically

Rapid Ideation

• Up-level the State of Digitization

• Shift When Business Activities Occur

• Create New Marketplaces

Services Marketing Planning and Management

• Assessing the Role of Marketing in Your

Organization

• Determining How Your Organization Uses the

Service Marketing Process

• Explaining How Your Organization Succeeds in

the Marketplace

• Assessing How Your Organization Counters the

Dimensions of Services

• Focusing on the Customer’s Experience

Setting Internal and External Conditions

for Success

• Determine Your Most Important Internal Priorities

• Determine Your Most Important External

Priorities

• Create a Plan to Prepare for What You Cannot

Control

Solve Problems Using Evidence and

Critical Thinking

• Assess the Context of the Problem

• Bridge the Gap

• Determine Root Causes

Statistical Forecasting

• Introducing Time Series

• Forecasting No-Trend (Stationary) Data

• Forecasting Linear Data

• Forecasting Seasonal Data

Strategic Decision Making

• Assess Your Decision

• Account for Biases

• Gather and Weigh Information

• Follow-Through

Strengths-Based Engineering Leadership

• Manage Your Inner Critic

Strengths-Based Technology Leadership


Structuring Business Agreements for Success

• The Fundamentals of Contracts

• Introduction to Transactional Agreements

• Working with Representations and Warranties

• Working with Covenants

• Working with Post-Closing Price Adjustments

The Network Effect

• Evaluate Your Network

• Identify Barriers to Building a Network

• Identify and Attract Potential Sponsors and

Protégés

The Process, the Players, and Strategic

Considerations of Raising Capital

• Financing Choices and the Debt-Irrelevance

Proposition

• Factoring Taxes into the Financing Decision

• Financial Distress Costs

• Factoring Transaction Costs into the Financing

Decision

The Psychology of Getting Things Done

• Know Where You’re Going

• Align Your Network

• Make Starting Effortless

• Managing Your Beliefs and Decisions


15


Total Rewards Compensation

• The Total Rewards Framework

• The Point Method

• Total Rewards and Employee Preferences

• Rewards and Risks

• Short-term and Long-term Incentives

Turning Groups into Teams

• Distinguish Between Groups and Teams

• Analyze a Team’s Stage of Performance

• Identify Possible Gaps

Understanding Financial Statements

• Reading the Income Statement

• Reading the Balance Sheet

• Reading the Cash Flow Statement

Understanding the Digital Marketing Landscape

and the Customer Funnel

• A Tour of the Digital Marketing Landscape

• Using Frameworks to Identify Objectives and

Strategies

• The Customer Funnel and the Customer Journey

• Evaluating Success and Preparing for Change

Using Data for Positioning Brands

• Positioning

• Perceptual Maps

Using Earned Value Management for Project

Managers

• Implement Project Controls through Meetings

• Calculate Planned Cost, Actual Cost, and Earned

Value

• Forecast Project Cost

Using Prescriptive Analytics in Excel

• Prescriptive Modeling Using Solver

• Reporting and Managing Solver for Prescriptive

Modeling

Using Ratio Analysis to Evaluate Financial

Performance

• Asset Management Ratios

• Solvency and Capital Structure Ratios

• Profitability Ratios and DuPont Analysis

• Cash Conversion Cycle

• Fixed Asset Ratios

Using the Four Simple Rules of Systems Thinking

• Make Distinctions

• Organize Part-Whole Systems

• Identify Relationships

• Explore Perspectives

Value-Based Engineering Leadership


• Checking Value Alignment

• Applying Personal Values to Leadership

• Creating a Values Roadmap

Value-Based Technology Leadership

• Discovering Values

• Checking Value Alignment

• Applying Personal Values to Leadership

• Creating a Values Roadmap

Virtual Communication, Constructive Conflict,

and Collaboration

• Assess Your Team

• Overcome Threats to Communication

• Using Negotiation Techniques to Manage Conflict

Visualizing and Communicating Insights in Excel

• Use Pivot Tables to Communicate Data Clearly

and Accurately

• Visualizing with Charts and Graphs

Visualizing and Modeling Complex Problems

• Visualizing the Information and Structure of Your

Thinking

• Increase the Efficiency of Your Thinking

• Build and Analyze Visual Maps


16


Discovering Sales Growth Opportunities

• Segment Your Customers to Focus Your Search

• Find Pockets of Growth in Your Market

• Identify Your Top Opportunities

• Manage Your Sales Funnel

Getting the Most From Your Sales Efforts

• Prioritize Your Accounts

• Align Your Efforts Against Your Highest Value

Opportunities

• Maximize Your Time Spent Selling

Managing Sales Performance for Growth

• Establish Clear Sales Metrics, Accountabilities,

and Targets

• Track and Manage Sales Performance

• Coach to the Sales Metrics

Sales Negotiation to Maximize Value

• Conduct an Effective Sales Call

• Drive Value Beyond Price

• Negotiate to Maximize Value

Winning with Your Key Accounts

• Assess Your Key Accounts

• Tailor Your Value Proposition to Specific

Customers

• Drive Growth through Account Planning

SALES GROWTH LIBRARY

Women in Leadership, Giving and Receiving

Feedback

• Plan to Give Feedback that Matters

• Find the Sweet Spot of Effective Feedback

• Address Problems in Feedback

Women in Leadership, Navigating the Double Bind

• Explore Your Myers-Briggs Type

• Examine the Gender Dimension

• Handle Conflict

Women in Leadership, Negotiation Skills

• Outmaneuver Common Negotiation Traps

• Use a Negotiation Style that Fits You

• Practice Proven Negotiation Techniques

Women in Leadership, Outsmart the Work-Life

Balance

• Take Personal Inventory

• Make the Most of Flexible Options

• Perform a Systems Check

Women in Leadership, Using Emotional

Intelligence to Drive Results

• Examine Emotional Intelligence

• Develop the Self-Related Competencies

• Develop the Social-Related Competencies

Working with Legal Professionals

• Establishing an Attorney Relationship

• Collaborating on Litigation Matters

• Working with Lawyers on Transactions

• Working with In-House Counsel


17


Service Excellence

• The Service Experience Cycle

• The PERC Toolkit

• Contextual Sensitivity

• Anticipating Needs

• Communication

• Listen, Observe, Ask

• Conflict Resolution

• Service Recovery

• Service Excellence for Senior Living

SERVICE EXCELLENCE LIBRARY

2.3.2020


Documents

ON-DEMAND · • *Sales Growth • Service Excellence *To access this library, you must ... • Distinguishing Facilitating and Hindering Factors • Choosing the Elements of Performance

ON-DEMAND · • Sales Growth • Service Excellence To access this library, you must ... • Distinguishing Facilitating and Hindering Factors • Choosing the Elements of Performance