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Community Pharmacy Surrey and Sussex (CPSS)
July 2017 Newsletter.
We represent, support, develop and promote NHS Community Pharmacy in Surrey & Sussex in the interests of contractors and service users.
Post Payment Verification (PPV) Visits A message from Julia Powell, West Sussex & East Sussex LPC Committee member.
The PPV reviews are designed to give assurance to NHS England that claiming has been made in accordance with the service specification. Payment recovery has been made where pharmacies have accidentally misclaimed or where they were unable to provide evidence of the services, in the majority of these cases it has been because they were unable to provide the patient consent forms for the service. If an under claim has been made this is highlighted to the pharmacy and in an example that I had for MUR’s they were able to add them onto their claim the following month. Like any inspection visit being prepared is key to a straightforward verification visit. The majority of these visits are announced with the time and date of the visit confirmed with the pharmacy. In preparation, collating the required data and checking this against the claims will highlight any potential issues which can usually be resolved prior to the visit.
Top tips are:
Collate and file patient consent forms for a service in bundles by the month in which they were claimed for. For example, NMS patient forms should be filed in the month in which they are completed and claimed for, not when the patient first consents to the service.
Keep copies of invoices for expensive out of pocket claims.
Check the number of patient consent forms each month against any computerised record before the service is claimed for. This will highlight any issues early before the claim is made and enable an investigation. Often this will be missing patient consent forms which have been misfiled or where a service was conducted on paper and not electronically so an under claim could have been made.
In this Issue: ERD|EPS Enhancements Survey|Be Clear on Cancer Resources|Asthma Research Project|Community Pharmacy Patient Safety Group|Local news and events
Patient Returned Medicines Waste—Do you know who to
contact?
Kent and Medway NHS and Social Care Partnership Trust (KMPT) manage the patient returned medicines contract for your pharmacy on behalf of NHS England. (Used to be called KMF). FAQ for Community Pharmacies including what waste community pharmacies can accept available here: NHSE CW Contract – FAQ Pharmacies 2017 For all service requests, complaints and queries, please contact the KMPT Waste & Environment Team. The team are available Monday to Friday between 8:30am and 4:30pm, except bank holidays. NEW Telephone number: 01622 714511 email [email protected] More information here Community pharmacies across Kent, Surrey
and Sussex can also order CD destruction kits
through them for free and not have to buy
them. They can be used for both patients
and pharmacies’ own out of date
medication. They have two sizes available.
East Sussex LPC Newsletter | July 2017 2
Upcoming Health Champion Training now available. PLEASE NOTE THIS IS FOR PHARMACIES IN THE SURREY & SUSSEX AREAS ONLY. Health Champions are a mandatory aspect of HLP Level 1 which is a quality criteria for Quality Payments. There are 5 FREE HEALTH CHAMPION TRAINING Events scheduled for pharmacy staff for the Surrey & Sussex area as listed below. To register for an event, click on your preferred date and venue below then complete the online Eventbrite registration form. Please note spaces will be allocated on a first come first served basis. Non-attendance without good reason may exclude you from further free training opportunities. 20th September 2017, 09:30-16:30 at Dorking Halls, Reigate Road, Dorking, Surrey, RH4 1SG - REGISTER HERE 27th September 2017, 09:30-16:30 at Malmaison Hotel, Brighton Marina, Brighton, BN2 5WA – REGISTER HERE 4th October 2017, 09:30-16:30 at Sandman Signature Hotels, 18-23 Tinsley Lane South, Three Bridges, Crawley, West Sussex, RH10 8XH - REGISTER HERE
18th October 2017, 09:30-16:30 at Cooden Beach Hotel, Cooden Sea Road, Bexhill-On-Sea, East Sussex, TN39 4TT – REGISTER HERE
19th October 2017, 09:30-16:30 at Holiday Inn, Egerton Road, Guildford, Surrey, GU2 7XZ – REGISTER HERE
This Health Champion Training is FREE for all pharmacies in the Sussex & Surrey area to attend (applicants outside this area may be refused). It has been commissioned by Health Education England to support pharmacies to achieve their HLP level 1 accreditation and claim the HLP Quality Payment in November.
EPS Enhancements survey – Help shape the future of the Electronic Prescription Service (EPS)
NHS Digital want to know what enhancements to EPS dispensers and pharmacy staff want to see. Complete their EPS enhancements survey and tell them what enhancements you'd like them to prioritise or suggest your own. It only takes 10 minutes. Would you prefer automatic downloads or prescription collation to be included in EPS first? Would you prioritise adding an alert about urgent antibiotics to the script over automatically cancelling all outstanding repeat dispensing regimes when a patient leaves their practice? The 19 enhancements proposed in the survey are based on feedback from users and other stakeholders. Also remember to sign up for the NHS Digital Bulletins: Sign up for Primary Care Bulletins or email [email protected].
Electronic Repeat Dispensing (eRD)
In support of NHS Digital’s current campaign to increase the use of electronic Repeat Dispensing (eRD), PSNC have produced a two-page factsheet for community pharmacy teams. One side contains key phrases to help advise patients on the benefits of eRD, whilst the other side provides a list of questions to ask patients collecting a repeat prescription. PSNC Briefing 004/17: eRepeat Dispensing – A factsheet for pharmacy teams Additional support tools including an eRD toolkit are available here
Amazing Community Pharmacy Assurance Framework results achieved across Surrey & Sussex LPC areas!
The submission deadline for the 2017 / 2018 Community Pharmacy Assurance Framework screening questionnaire has now closed. There has been an increase in the number of submissions from last year and Surrey & Sussex achieved the overall return rate of 99%!!! This is a very high rate and one Surrey & Sussex can be proud of.
East Sussex LPC Newsletter | July 2017 3
Be Clear on Cancer—Campaign resources
A reminder that the Be Clear on Cancer campaign which runs over the summer is one of the four campaigns decided by NHS England that pharmacies need to support as part of the Community Pharmacy Contractual Framework. It is also a good opportunity to promote stop smoking services to people presenting with coughs and other respiratory symptoms. Plus linking the campaign to the stop smoking service is good evidence for HLP level 1 portfolios. A free pharmacy toolkit to support the campaign, including a pharmacy briefing sheet, two A4 posters, one counter card, two shelf wobblers, one leaflet dispenser, 50 leaflets and access to video briefings for staff are available to order using the code: BCOCRESPPHARMKIT on the PHE pharmacy order line call 0300 123 1019 or through the PHE Campaign Resource Centre website
Community Pharmacy Patient Safety Group
The Community Pharmacy Patient Safety Group is made up of 18 passionate community pharmacy Medication Safety Officers (MSOs) where each MSO is from one of the largest community pharmacy chains, as well as one from the National Pharmacy Association to represent independent pharmacies.
The Group provides a forum for these community pharmacy organisations, competitors in a commercial sense, to openly share and learn from each other when things go wrong, as well as from other sectors and industries, so that they can collectively improve patient care and reduce harm. For more information and resources visit www.pharmacysafety.org
Would you like to help us improve pharmacist-led care for asthma patients?
A National Institute for Health Research project is wanting to know how UK pharmacists are currently involved in asthma care. The aim is to identify some of the barriers that may be keeping pharmacists from getting more involved in the care of asthma patients. Based on the results of this study, they will develop a pharmacist-led intervention programme that will help asthma patients make the most of their medications.
It takes roughly 20 minutes and it assesses whether pharmacists can target the perceptual and practical barriers to medication adherence in adult asthma patients. Participants can win £200, £100, or £50 of online shopping credit in October. The link to the survey is here More information here
Healthy Living Pharmacies featured in latest East Sussex County Council Public Health Bulletin
East Sussex Public Health, the Local Pharmaceutical Committee and the CCGs have supported local pharmacies to achieve Healthy Living Pharmacy level 1 accreditation.
Kamsons Pharmacy, Victoria Drive, Eastbourne recently received a visit from a RSPH representative who quoted that the pharmacy had delivered ‘over and above’ the requirements for accreditation. Sue Otter and her team including Health Champion, Beverley Palmer commented that ‘Pharmacies are a very important part of the community and as a Healthy Living Pharmacy we are demonstrating that we can promote healthier lifestyles’. Read the full article here on page 4
News for Pharmacies in the East Sussex County Council (ESCC) area.—Stop smoking Services
From 8th August 2017 the stop smoking service will be supported by Thrive Tribe. Further details to follow at the beginning of September with a launch communication.
East Sussex LPC Newsletter | July 2017 4
Contact Us East Sussex LPC Chair: Craig McEwan 01424 425051 [email protected] Vice Chair: Sarah Davis 07584 370268 [email protected] Professional Executive Officer: Vanessa Taylor 07770 430186 [email protected] Communications and Engagement Senior Officer Penny Woodgate 07930 837063 [email protected] Business Administrator Michaela Cassar 01372 417726 [email protected] Treasurer: Paul Antenen 07812 367270 [email protected]
Visit the LPC website
www.eastsussexlpc.co.uk
Follow us on Twitter
@EastSussexlpc
Eventbrite, The future of our Event Booking! Please be aware that we are now using Eventbrite for our Event Booking! Eventbrite is a very straightforward, easy to use, online booking system where you simply click on a link supplied by us via email which takes you straight to the Eventbrite Event. Click on “Register” and add your name to the event you wish to attend! You only need to add your details once as Eventbrite will remember your details, saving even more time when you wish to register for another event! If you have any questions please don’t hesitate to contact us on [email protected]
Market Entry Update
Application for inclusion in a pharmaceutical list at The Stables, Sidley Street, Bexhill on Sea, TN39, in respect of distance selling premises by Ester Eshag (Sole Trader). LPC to respond by 19th August 2017. Change of ownership of Cavendish Place Pharmacy to Osborn Medicals Ltd. Commenced on 30th June 2017.
CPSS Communication Bulletins! You will be aware we now communicate news to you through our email Bulletin System. If you have missed any of this months bulletins they can be found here. This months bulletins have included information with regards to the inhaler identification, the deadline for the CPAF questionnaire and also the deadline for submitting MUR/NMS quarterly information.
News for High Weald Lewes & Havens CCG Pharmacies. Local Self-Care Campaign being launched in August! Pharmacies should be receiving information on the new Self-Care policy that is being implemented in High Weald Lewes Havens CCG area. The policy is being implemented to:
• Help reduce demand on general practice for minor conditions suitable for self-care, releasing capacity for patients with more serious conditions.
• Empower patients with the confidence to self-care, giving them greater control of their health and encouraging behaviour that helps prevent ill health in the long term.
• Encourage patients to consult with their community pharmacist where appropriate.
As a result they are requesting community pharmacists support this by not referring patients to their practices for any OTC medicines that are appropriate for the treatment of minor ailments, unless clinically appropriate e.g. if outside of product licence or red flag symptoms. A poster and leaflets will be included in the packs to display in your pharmacies. If you require more information please email [email protected]
Pharmacist Self Care Letter can be viewed here, Self Care Leaflet can be viewed here, Self Care Poster can be viewed here, Self Care Policy can be viewed here.
