Leadership Sessions and Concurrent Session Tracks:

A. Slot Operations B. Survei l lance OperationsC. Table Games OperationsD. Casino Accounting & Finance Management

Includes “Leadership” and “Identifying and Preventing Fraud” as General Sessions

D e c e m b e r 9 - 1 2 , 2 0 1 9

CERTIFICATE in GAMING LEADERSHIP

OKLAHOMA STATE UNIVERSITY SPEARS SCHOOL OF BUSINESSand the UNIVERSITY OF NEVADA, RENO, EXTENDED STUDIES PRESENTS

Advance your gaming management career by attending this unique program tailored to your industry.

You will develop skills in gaming management in the track you select or mix and match sessions. In addition, leadership sessions will focus on power of influence and agile decision making. An assessment will also be included in the program which helps you understand your leadership style strengths and expands your knowledge in managing and leading people. A session on fraud is also a highlight of the program. Faculty from University of Nevada, Reno, Linfield College, McMinnville, OR, and OSU Spears School of Business will provide you with a unique and elite educational experience in leadership and gaming management. A Certificate in Gaming Leadership will be awarded following completion of the 28 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.

Tu l s a , O K

CERTIFICATE in GAMING LEADERSHIP

D E C E M B E R 9 - 1 2 , 2 0 1 9Hard Rock Hotel & Casino Tulsa

Advance your gaming management career by attending this unique program tailored to your industry. The University of Nevada, Reno and the OSU Spears School of Business have teamed up to provide you leadership sessions and concurrent session tracks in slot operations, surveillance operations, table game operations, and casino accounting and finance management. You will develop skills in gaming management in the track you select or mix and match sessions and the leadership sessions will expand your knowledge in managing and leading people. Faculty from University of Nevada, Reno, Linfield College, McMinnville, OR, and Oklahoma State University, Spears School of Business, Stillwater, OK will provide you with a unique and elite educational experience in leadership and gaming management.

Who Should Attend?: Supervisors with direct reports with usually less than five years of management experience.

Registration Fee & Materials:• $2,995 per person• $2,695 per person (3 or more attendees from the same company) Fee includes assessments, case studies, instruction, selected materials (handouts, shirts, mugs, etc.), breakfast, lunch, break refreshments each day, and one reception.

A Certificate in Gaming Leadership will be awarded following completion of the 28 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno. We ask for 90% attendance in the course to maintain the integrity of the program. If you are not able to complete 90%, you may be asked to write a short paper on your missing sessions, to be provided to you during the course, in order to receive your course certificate.

• CEU’s - 2.8 credits are available

AGENDA: CERTIFICATE in GAMING LEADERSHIP

Monday, December 9, 20197:45 - 8:15 a.m. Registration and Continental Breakfast

8:15 - 8:30 a.m. Welcome and Overview

8:30 - 10:00 a.m. General Session: The Power of Influence Dr. Andrew Urich, OSU Associate Professor of Management

10:00 - 10:15 a.m. Break

10:15 a.m. - 12:00 p.m. General Session: The Power of Influence (cont.)

Dr. Andrew Urich

12:00 - 1:00 p.m. Group Photo + Lunch

1:00 - 2:30 p.m. General Session: Understanding Your Leadership Style

Abbey Davis, MBA, PHR, SHRMCP and OSU Eastin Center for Career Readiness Director, Spears School of Business

2:30 - 2:45 p.m. Break

2:45 - 5:00 p.m. General Session: Understanding Your Leadership Style (cont.)

Abbey Davis

Tuesday, December 10, 2019 8:00 - 8:30 a.m. Continental Breakfast

8:30 - 10:00 a.m. Concurrent Sessions

10:00 - 10:15 a.m. Break

10:15 a.m. - 12:00 p.m. Concurrent Sessions

12:00 - 1:00 p.m. Lunch

1:00 - 3:00 p.m. Concurrent Sessions

3:00 - 3:15 p.m. Break

Track A: Slot Operations

Track B: Surveillance Operations

Track C: Table Games Operations

Track D: Casino Accounting and Financial Management

Oklahoma State University in compliance with Title VI and VII of the Civil Rights Act of 1964, Executive Order 11246 as amended, Title IX of the Education Amendments of 1972, Americans with Disabilities Act of 1990, and other federal laws and regulations, does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, or status as a veteran in any of its policies, practices or procedures. This includes but is not limited to admissions, employment, financial aid, and educational services. Title IX of the Education Amendments and Oklahoma State University policy prohibit discrimination in the provision of services of benefits offered by the University based on gender. Any person (student, faculty or staff) who believes that discriminatory practices have been engaged in based upon gender may discuss their concerns and file informal or formal complaints of possible violations of Title IX with the OSU Title IX Coordinator, Dr. Carolyn Hernandez, director of Affirmative Action, 408 Whitehurst, Oklahoma State University, Stillwater, OK 74078, (405) 744-5371 or (405) 744-5576 (fax). This publication, which was issued by Oklahoma State University as authorized by the dean of the Spears School of Business. 1,800 copies printed at Allegra in Tulsa,OK at a cost of $1,698.20. 5/6/19

Track A: Introduction to Managing Slot Operations: System Technology

Jeff Jordan

Track B: Introduction to Surveillance Operations: Essential Skills and Training Strategies; Hiring Strategies and Development

Jessie Beaudoin

Track C: Introduction to Table Games Operations: A Quick Look at How Casinos Make Money; Probability, Odds, Payouts

Bill Zender

Track D: Introduction to Accounting & Finance: Accounting and Finance Environments; Regulation and Controls; Strategic Finance; Operational Accounting

Dr. Malcolm Greenlees

Track A: Slot Operations: Comprehending Myth & Math in Slots; Game Flow Framework

Jeff Jordan

Track B:

Surveillance Operations: Internal Theft and Fraud Awareness Jessie Beaudoin

Track C:

Table Games Operations: Using Earning Potential as a Management Tool

Bill Zender

Track D: Accounting & Finance: Operational Compliance; Internal and External Reporting; Daily Revenue Reporting and Review; Integration of Reporting and Analysis

Dr. Malcolm Greenlees

Track A: Slot Operations: Player Profile & Preferences; Slot Performance-Reporting & Analysis

Jeff Jordan

Track B:

Surveillance Operations: Count Room and Cage Investigations Jessie Beaudoin

Track C:

Table Games Operations: Maximizing Table Games; Math & Statistics of Casino Gaming

Bill Zender

Track D: Accounting & Finance: Regulatory Compliance; Anti Money Laundering, Currency Transaction Reporting and Suspicious Activity Reporting; IRS and Tax Issues

Dr. Malcolm Greenlees

Wednesday, December 11, 20198:00 - 8:30 a.m. Continental Breakfast8:30 - 10:00 a.m. Concurrent Sessions

10:00 - 10:15 a.m. Break10:15 a.m. - 12:00 p.m. Concurrent Sessions

12:00 - 1:00 p.m. Lunch1:00 - 3:00 p.m. Concurrent Sessions

3:00 - 3:15 p.m. Break3:15 - 5:00 p.m. Concurrent Sessions

Thursday, December 12, 20198:00 - 8:30 a.m. Continental Breakfast

8:30 - 10:00 a.m. General Session: Lessons from Mount Everest: A Manager’s Guide to Agile Decision-Making in a High Stakes Environment Dr. Raj Basu, Spears School of Business, Oklahoma State University

10:00 - 10:15 a.m. Break

10:15 a.m. - 12:00 p.m. General Session: Lessons from Mount Everest: A Manager’s Guide to Agile Decision-Making in a High Stakes Environment (cont.) Dr. Raj Basu

12:00 - 12:30 p.m. Lunch12:30 - 2:30 p.m. Bonus Session: Identifying and Preventing Fraud in the Casino & Non-

Gaming Areas. Sal Piacente, President, UniverSal Game Protection Development, Inc.

2:30 - 2:45 p.m. Break

3:15 - 5:00 p.m. Concurrent Sessions

Track A: Slot Operations: Theories & Application of Floor Design and Layout, Practical Exercises of Design & Layout, Part 1

Jeff Jordan

Track B: Surveillance Operations: Food & Beverage and Hotel Investigations Jessie Beaudoin

Track C: Table Games Operations: Optimizing Table Games

Bill Zender

Track D: Accounting & Finance: Forecasting and Profit Planning; Budgeting Operations; Budget Impacts and Adjustments, Cash Flow Budgeting

Dr. Malcolm Greenlees

Track A: Slot Operations: Theories & Application of Floor Design and Layout, Deficiencies of Design & Layout, Part 2

Jeff Jordan

Track B: Surveillance Operations: Basic Slot Fraud; Protecting Your Promotions and Player’s Club Jessie Beaudoin

Track C: Table Games: Live Game Promotion Bill Zender

Track D: Accounting & Finance: Measuring Operational Performance; Data Analytics; Analysis Cycle; Special Analysis Topics; Contract Management

Dr. Malcolm Greenlees

Track A: Slot Operations: Application of Floor Design and Layout

Jeff Jordan

Track B: Surveillance Operations: Methods for Data Mining; Assisting in Investigations; Elements of Reporting Jessie Beaudoin

Track C: Table Games Operations: Player Development and Database Management Bill Zender

Track D: Accounting & Finance: Marketing Analytics; Player Reinvestment; Marketing Budgets; Effectiveness Evaluation and Cost Management

Dr. Malcolm Greenlees

Track A: Slot Operations: Application of Floor Design and Layout, continued

Jeff Jordan

Track B: Surveillance Operations: The Principles of Leading Your Surveillance Operation

Jessie Beaudoin

Track C: Table Games Operations: The Principles of Leading Your Table Games Operation Bill Zender

Track D: Accounting & Finance: Investment Planning; Capital Budgeting; Management and Negotiations; Construction Controls

Dr. Malcolm Greenlees

Track A: Slot Operations: Slot Leadership

Jeff Jordan

Track B: Surveillance Operations: Surveillance Leadership Jessie Beaudoin

Track C: Table Games Operations: Table Games Leadership Bill Zender

Track D: Accounting & Finance: Special Topics; Pricing Gaming Products; New Game Initiatives; Sports Betting; Future Industry Changes

Dr. Malcolm Greenlees

FACULTY & INSTRUCTOR BIOSRaj Basu

Raj Basu, Ph.D., is on the management faculty in the Spears School of Business at Oklahoma State University. Prior to returning to faculty, Dr. Basu spent fifteen years as the Vice-President for Academic Affairs for OSU-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors.

Jessie Beaudoin

Jessie Beaudoin is the Director of Surveillance at the San Manuel Casino in Highland, California. Mr. Beaudoin’s surveillance career began in Southern California at the Bicycle Club Casino in early 2001 after he got out of the Army. Mr. Beaudoin relocated to Las Vegas in 2002 and began working for American Casino and Entertainment Properties, where he eventually headed Surveillance at two of their properties, Arizona Charlie’s Decatur and the Stratosphere. After leaving the Stratosphere, Mr. Beaudoin headed Security and Surveillance at the Hard Rock Hotel & Casino, the Palms Casino Resort and the Downtown Grand Hotel & Casino.

Abbey Davis

Abbey Davis is currently the Director of the Eastin Center for Career Readiness and an adjunct management instructor in the Spears School of Business at Oklahoma State University. Before joining OSU, Abbey worked as a fulltime corporate HR professional specializing in the areas of talent development, organizational development, performance management and compensation. She has supported internal business clients with these specializations in both energy and manufacturing industries. Mrs. Davis received her bachelor’s degree in human resources and MBA from OSU.

Jeff Jordan

Jeff Jordan is a lecturer at the University of Nevada, Reno’s Extended Studies department. He focuses on slot management and has also published articles on slot management and technology. Mr. Jordan has executive level experience in the Gaming Industry where he has served as a general manager, product designer, corporate strategist, technology entrepreneur, and operating executive with a background in marketing, operations, business development, and technology. The deep experience in large casino & hotel resorts and gambling technology companies came from having worked with some of the largest companies in gaming, Aristocrat, IGT, and MGM Resorts International.

Andrew Urich

Andrew L. Urich, J.D., is Director of Student Development for the Eastin Center for Career Readiness, holds the Eastin Center Chair for Career Readiness at Oklahoma State University and is an Associate Professor of Management in the Spears School of Business at Oklahoma State University. Professor Urich was a member of the Executive MBA faculty at Zayed University in Abu Dhabi & Dubai from 2004 to 2012. Prior to joining the faculty at OSU, he practiced law with a major corporate law firm in Ohio. Since 1993 he has presented at well over 1,000 corporate professional development programs and conventions in the areas of Influence, Negotiation, Ethics, Critical Thinking and Professional Image.

Bill Zender

Besides his practical gaming experience, Zender holds a Bachelors degree in Hotel Administration and a Masters in Business. As a gaming author, Mr. Zender has penned a number of non-fiction books on gaming including “Pai Gow Without Tears,” “Card Counting for the Casino Executive,” “How to Detect Casino Cheating at Blackjack,” “Advantage Play for the Casino Executive,” “Casino-ology 1 & 2,” and is a monthly contributor to Casino Enterprise Management Magazine.

Thursday, December 12, 2019 cont.2:45 - 4:30 p.m. Bonus Session: Casino Gaming Protection: Prevention of Fraud

Sal Piacente

4:30 - 4:45 p.m. Break

4:45 - 5:15 p.m. Round Table: Sharing Best Practices

5:30 - 7:00 p.m. Awards Ceremony- Certificates awarded; hors d’oveurs & cocktails

Malcolm Greenlees

Malcolm Greenlees, Ph.D. is an Emeritus Professor of Business at Linfield College (McMinnville, OR). His research specialty is Casino Accounting with emphasis on tribal gaming enterprises. He has instructed in numerous tribal gaming programs, as well as having presented at national and international gaming conferences. Dr. Greenlees is the author of the best selling casino reference book “Casino Accounting and Financial Management” —now in its 2nd edition.

Sal Piacente

Sal Piacente is one of the most respected and talented Casino Games Protection experts in the casino industry. He has conducted seminars on the detection and prevention of table games cheating, theft, and advantage plays for over 100 casinos and casino regulators worldwide for over 33 years. His unique style of hands-on demonstrations, coupled with his dynamic personality, make him a cut above the rest. After serving honorably in the USMC, this Brooklyn native began his career as a blackjack dealer in Atlantic City, working his way up through the ranks to Game Protection Specialist, a position an international casino corporation created for him. Piacente also made several television appearances as an expert in casino cheating and was the host of the Travel Channel series titled “Game On, America.” Today, Sal Piacente continues to share his knowledge with the industry as president of UniverSal Game Protection Development, Inc. (a Kentucky corporation).

Center for Executive and Professional Development is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Rooms have been blocked at the Hard Rock Hotel & Casino (https://gc.synxis.com/rez.aspx?Hotel=79282&Chain=13924&group=O-SUUNRAUG18) for $99 per night if reserved by November 15, 2019. Please call 1-800-760-6700 to reserve your room under the OSU/UNR Gaming Leadership Program block. Hotel accommodations are the responsibility of the participant.

OKLAHOMA STATE UNIVERSITY SPEARS SCHOOL OF BUSINESSand the UNIVERSITY OF NEVADA, RENO, EXTENDED STUDIES

Enroll online at cepd.okstate.edu

Payment InformatIon

Name (Dr./Mr./Ms.) Title

Office Phone Email

Name (Dr./Mr./Ms.) Title

Office Phone Email

Name (Dr./Mr./Ms.) Title

Office Phone Email

PartIcIPant 1

PartIcIPant 2

PartIcIPant 3

A check payable to the Oklahoma State University is enclosed for the amount of $___________.

Mail registration form and check to: OSU Center for Executive and Professional Development | Spears School of Business 294 Business Building | Oklahoma State University | Stillwater, OK 74078-4011 USA

If paying by credit card, please fax registration form to 405-744-6143 or call 405-744-5208.

Charge $__________ to my Visa MasterCard American Express

Card No._______________________Expiration date ______________Security code______

Registration:

certIfIcate In GamInG LeadershIP Registration includes instruction, selected materials (handouts, shirt, mug, etc.), one reception, breakfast, break refreshments and lunch each day.

$2,995 per person

$2,695 per person (if 3 or more participants register from the same company)

Yes, please include Dr. Greenlees’ book: Casino Accounting and Finance Management: Second Edition for $55

4 concurrent tracks offered:

a. sLot oPeratIons

B. surveILLance oPeratIons

c. taBLe Games oPeratIons

d. casIno accountInG and fInancIaL manaGement

IncLudes “LeadershIP” and “IdentIfyInG and PreventInG fraud” as GeneraL sessIons

Call for special pricing if you have 10 or more participants attending from the same company.

CERTIFICATE in GAMING LEADERSHIPDECEMBER 9-12, 2019 — HARD ROCK HOTEL & CASINO TULSA

Company/Affiliation

Address City/State/Zip